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  • General Manager
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    General Manager
    5 hours ago
    £40000–£45000 yearly
    Full-time
    Croydon

    We are seeking an experienced and motivated General Manager to lead the day-to-day operations of our busy pub. This pivotal role requires a hands-on leader with a passion for hospitality, a strong commercial mindset, and a proven track record of creating outstanding customer experiences. You will be responsible for delivering exceptional service, driving sales, managing a high-performing team, and ensuring the venue operates efficiently, safely, and profitably, while inspiring teams to achieve operational excellence and business growth. Key Responsibilities • Oversee comprehensive pub operations, including bar, food service, events, and customer service., • Lead, motivate, and develop a high-performing team, including managers, supervisors, and front-line staff., • Manage recruitment, training, scheduling, and performance of all employees., • Uphold exceptional standards of service, cleanliness, and venue presentation., • Monitor and manage financial performance, including sales, labour costs, stock control, and profitability., • Develop and implement strategies to achieve revenue and profit targets., • Ensure strict compliance with licensing laws, health & safety regulations, and company policies., • Professionally manage customer feedback and resolve issues effectively., • Plan and execute promotions and marketing initiatives to drive footfall and revenue., • Cultivate strong relationships with suppliers and the local community. Requirements • Proven experience as a General Manager, Pub Manager, or senior Hospitality Manager., • Demonstrated strong leadership and people management capabilities., • Exceptional communication and customer service skills., • Robust financial and commercial acumen., • Experience in managing stock, budgets, and labour costs effectively., • Thorough knowledge of licensing regulations and health & safety standards., • Ability to thrive and make effective decisions in a fast-paced environment., • Personal Licence Holder (desirable, but not essential). What We Offer • Competitive salary and bonus scheme., • Opportunities for career development and progression., • Staff discounts and employee benefits., • Supportive and dynamic working environment., • Ongoing training and professional development.

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