Housing Officer
19 days ago
Hammersmith
We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.\nWorking across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.\nKey Responsibilities\nManage a patch of properties, delivering effective tenancy and neighbourhood management services.\nAct as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.\nManage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.\nInvestigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.\nCarry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.\nWork closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.\nSupport residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.\nPrepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.\nEnsure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures.\nContribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.About You\nWe are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment.\nYou will also bring:\n\nExperience in housing management, tenancy management, or a similar customer-facing role\nKnowledge of housing legislation and tenancy law (desirable)\nExperience dealing with ASB, complaints, or complex resident issues\nStrong organisational skills and ability to manage competing priorities\nAbility to work independently and as part of a team\nA commitment to equality, diversity, and delivering fair outcomes for residentsIf you have the relevant skills then please apply today