London
About the job
We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience.
About The Stafford London
Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.
The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes:
· Annual package of £41,445 per year (amount inclusive of basic salary and service charge)
· Referral Scheme: £1000 for referring a Chef, (terms and conditions applies)
· 28 days holiday with increase after 1st year of service, capped at 33 days
· Private Healthcare
· Life Insurance
· A choice of rewards and lifestyle benefits
· Employee recognition programme
· Training and development opportunities
· Interest free season ticket loan
· 50% Food and Beverage discount in our venues
· Last by not least, the opportunity to work and grow with a fantastic & supportive team!
About the role, what will I be doing?
Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met.
Address customer concerns, complaints, and feedback in a professional manner.
Monitor guest satisfaction and take action to enhance the overall customer experience.
Supervise and train bar staff
Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service.
Enforce responsible alcohol service practices and age verification procedures.
Maintain a clean and safe work environment, adhering to health and safety standards.
Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar.
Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies.
Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting
Previous supervisory experience
Highly organized, multitasking individual with a positive attitude & a team player
Ability to manage varying needs and prioritizing to ensure the best business results
Excellent communication and interpersonal skills
An exceptional attention to detail
Flexibility to work weekend and evening shifts
When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.
If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!
Please apply now, we are looking forward to receiving your application.
The successful candidate must already have eligibility to work in the UK.
Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar
About you Language required: English.
The company
The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.
