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The Role: We’re looking for an inspiring and people?centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast?paced environment and takes pride in leading others to deliver exceptional customer experiences. You’ll oversee the day?to?day running of one of our Customer Service teams, ensuring high?quality outcomes across telephony, live chat, administration and case handling. In this role, you’ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You’ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement. You’ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full?time role working 36 hours per week between 9:00am–6:00pm, Monday–Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am–1:00pm. What You’ll Be Doing: Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels. Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives. Coaching & development - Delivering regular coaching sessions, 1:1s and performance reviews to support colleague growth. Identifying training needs - Supporting structured development pathways and helping colleagues progress. Providing first?line support - Acting as the go?to escalation point for queries, decisions and process guidance. Quality assurance support - Conducting call listening, chat reviews and case investigations to maintain standards. Handling escalated complaints - Supporting the resolution of complex customer issues with professionalism and empathy. Championing customer outcomes - Ensuring fair treatment and positive outcomes in line with company values and regulatory expectations. Supporting performance management - Assisting with attendance, conduct and capability processes. Collaborating across teams - Working with Workforce Planning, Quality Assurance and other stakeholders to meet business needs. Driving improvements - Contributing to business change, process enhancements and departmental initiatives. What We’re Looking For: Customer service leadership experience - Background in a customer service or contact centre management role. Strong communication skills - Clear, confident and effective in both written and verbal communication. Customer?focused mindset - Able to deliver a professional, empathetic and solution?focused service. Organised & detail?driven - Skilled at managing competing priorities in a fast?paced environment. Tech?confident - Comfortable working across multiple systems and digital tools. Resilient & calm - Able to stay composed under pressure and support others to do the same. Target?aware - Experience working to service levels or performance targets. Reliable & responsible - Someone who takes ownership and follows through. Flexible & adaptable - Comfortable adjusting to changing business needs. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday! Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

The Role: We’re looking for an organised, commercially minded Marketing Executive to play a key role in supporting the performance of our core acquisition channels, including Breeder, Vet, Rehoming and Microchipping. This is a broad and varied role where you’ll help shape how customers discover us, engage with us and ultimately convert. Working across channel marketing, digital activity, website optimisation and partnership support, you’ll be central to ensuring our marketing activity is delivered effectively and that customer journeys are accurate, optimised and performing well. If you enjoy variety, data?driven thinking and improving how journeys convert, this role offers plenty of opportunity to make an impact. We operate a hybrid working model, combining remote work with regular in?person collaboration. All team members are required to attend the office in Aylesbury once a week, every Wednesday, to support teamwork, communication, and shared planning. Please note: We’ll be reviewing applications from 12th May and will be in touch with shortlisted candidates after that date to discuss next steps. What you’ll be doing: Supporting marketing activity across breeder, veterinary, rehoming, microchipping and other free cover channels, helping deliver campaigns and improve partner engagement and customer conversion. Coordinating marketing materials and creating content for relevant social media groups to support channel performance. Managing and updating website content through the CMS, ensuring pages, landing pages and customer journeys are accurate, optimised and aligned with marketing priorities. Supporting SEO improvements and contributing to the development of high?performing digital journeys. Delivering and coordinating digital marketing campaigns across PPC, aggregators, paid social and affiliate channels, helping monitor performance and identify optimisation opportunities. Supporting marketing activity for key partnerships such as Kennel Club and Lloyds, helping deliver campaigns, communications and agreed marketing plans. Working across the marketing team to support BAU activity, campaign delivery and cross?functional coordination, ensuring initiatives are delivered on time and to a high standard. Contributing to performance analysis, helping identify trends, gaps and opportunities to improve customer conversion across channels and journeys. What we’re looking for: Around 2+ years’ experience in a marketing role, ideally with exposure to digital, channel or performance?led activity. Strong communication skills and confidence working with colleagues, partners and stakeholders. Good organisational skills and the ability to deliver high?quality work to deadlines. A commercially aware mindset - someone who can interpret data, spot opportunities and support improvements in customer journeys and conversion. Experience using CMS platforms, social media tools and analytics (e.g., Google Analytics), with some understanding of SEO, PPC or paid social. A proactive, adaptable team player with strong attention to detail and the ability to create clear, engaging content. About Agria Pet Insurance: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events

The Role: We’re looking for an experienced and commercially driven Channel Marketing Manager to take full ownership of performance across our key acquisition channels - Veterinary, Rehoming, Breeder and Microchipping. This role is central to how customers enter our ecosystem and how effectively they convert, requiring someone who can think strategically, act decisively and influence cross?functional teams. While solid marketing experience is essential, this role would particularly suit someone who also brings a product?owner?style mindset - someone who naturally thinks in journeys, understands conversion levers and enjoys working with teams to improve customer pathways end?to?end. If you’re energised by accountability, complexity and the opportunity to genuinely “move the dial”, this role offers the chance to make a significant impact. We operate a hybrid working model, combining remote work with regular in?person collaboration. All team members are required to attend the office in Aylesbury once a week, every Wednesday, to support teamwork, communication, and shared planning. Please note: We’ll be reviewing applications from 12th May and will be in touch with shortlisted candidates after that date to discuss next steps. What you’ll be doing: Leading channel marketing activity end?to?end, with clear accountability for acquisition, conversion and commercial performance. Developing channel strategies and translating them into actionable plans with measurable objectives. Planning and delivering campaigns that strengthen partner engagement and drive high?quality customer volume at efficient CPA levels. Creating and coordinating marketing materials and content for partner and community groups to support channel growth. Managing channel?specific website content, ensuring accuracy, compliance and brand consistency while improving journey performance. Supporting SEO enhancements and optimising landing pages and journeys to improve visibility, engagement and conversion. Executing digital and partner campaigns across PPC, paid social and other channels, using LTV and performance data to inform optimisation and improve ROI. Driving omni?channel activity for key partnerships, ensuring marketing plans align with commercial goals and deliver measurable improvements in lead and conversion performance. Analysing channel and journey data to identify opportunities, recommend improvements and influence decision?making across teams. What we’re looking for: Significant experience in a marketing role with a strong track record of delivering commercially successful campaigns. A product?owner?style mindset (or someone who has experience of working in a Product Owner role) - someone who understands journeys, thinks in terms of conversion and enjoys working with teams to improve customer pathways. Strong commercial acumen and confidence interpreting performance data to guide strategy and optimisation. Exceptional communication skills, with the ability to influence stakeholders and articulate clear, compelling plans. Hands?on experience managing digital campaigns (PPC, paid social, content) with a focus on acquisition and ROI. Highly organised, adaptable and proactive, with the ability to thrive in a fast?moving environment. Strong attention to detail and a commitment to delivering high?quality, brand?aligned work. Effective collaborator with experience working across teams and with external partners. Experience in insurance, veterinary, breeder, rehoming or related sectors is advantageous. About Agria Pet Insurance: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events

You’ll join the MAI & AI Modelling (MAI) team which covers valuation models for Lloyds Banking Group. At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. An excellent opportunity for a highly motivated applicant to join the Model

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. As Strategic Communications Lead, you will play a central rolein evolving how we communicate - strengthening our organisational narrative and supporting a sh

Artificial Intelligence Lead (18 month FTC).London, Birmingham, Bristol, Edinburgh, Halifax, Leeds.Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.We're looking for a specialist AI Lead to drive the transformation of Group

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LLOYDS BANKING GROUP is seeking a Trading & Treasury Market Risk Manager to oversee trading desk activities and ensure risk control across various asset classes.

Business Development Manager - IntermediariesApplylocations: Harrow: Watford 23-27 High Streettime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 27, 2026 (13 days left to apply)job requisition id: 156647End DateTuesday 26 May 2026Salary Range£67,023 - �

Lloyds Banking Group is hiring a Customer Support representative to assist customers in branches and transition to remote work.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.

Strategy Manager - Digital Assets.Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility W

Lloyds Bank plc is looking for a Business Development Manager for Intermediaries to support mortgage brokers and financial advisors.

Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowl

We have a lot to offer at Lloyds Clinical, not only to the 100,000 patients we support, but also to our employees. At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patie

Lloyds Banking Group is seeking a Regulatory Controls Manager for the Corporate & Institutional Banking division.

Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd s Broker.They place UK And International Risks into Lloyd s of London and focus on planning and presenting solutions to start-up organisations.They are a fast growing compan

What you’ll be doing**Are you passionate about uncovering what drives customer behaviour? Can you turn insight into meaningful action to help executives make informed, customer-focused decisions?An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds

Lloyds Banking Group is seeking a Market Data Manager to oversee vendor relationships, manage market data risks, and ensure compliance with regulatory requirements.

Lloyds Bank plc is seeking a Market Data Manager for its Corporate and Institutional Banking division in the UK.

Lloyds Banking Group is seeking a Senior Manager for Business and Commercial Banking Conduct & Compliance.

Lloyds Bank plc is seeking a Backend Software Engineer to join their Payments Digital Services team in London.

The Senior Building Manager is responsible for the strategic and operational management of multiple Lloyd’s Register sites including their headquarters in London, ensuring that all buildings/ offices are safe, compliant, well-managed, and operated to the highest standards.The role provides senior-

London, Birmingham or Edinburgh.Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our above office sites.Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibili

Lloyds Bank plc is seeking a Lead AI Scientist to drive innovation in AI solutions across its business operations.

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. North Shields - Working across our Lloyds and Halifax branches within a reasonable distance.

About this opportunity:**As a Lead AI Scientist at Lloyds Banking Group, you will be an expert practitioner at the forefront of the Group's AI transformation. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. We'll always explain what we need and why, with any reques

This is a critical Executive Assistant role supporting the Managing Director of Unsecured Lending within Consumer Lending at Lloyds Banking Group.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

LLOYDS BANKING GROUP is offering a Financial Services Professional Apprenticeship based in Jersey.

A leading clinical homecare provider in the UK is seeking an experienced Oncology Homecare nurse.In this role, you will provide essential care to patients in their homes, administering chemotherapy and managing treatment.The ideal candidate possesses a valid NMC PIN and has experience with Oncology

Lloyds Banking Group is one of the UK's largest financial services organisations, with a heritage spanning over 325 years and a clear purpose: Helping Britain Prosper. Energy and passion to develop policy that addresses problems government and society are grappling with in a way that enhances the re

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical home‑care services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Being a Bank Nurse at Lloyds Clinical is more

Lloyds Bank plc is seeking an Assistant Manager for AI Independent Validation within the Model Risk Office.

Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing.

We’re also happy to consider workplace adjustments in line with our Flexibility Works policy## What you’ll be doing**This is a critical Executive Assistant role supporting the Managing Director of Unsecured Lending within Consumer Lending at Lloyds Banking Group. We offer a wide‐ranging be

Compile, review, and analyze complex financial data for variance analysis, reporting, and accuracy to interpret and understand trends.Develop and validate financial analyses for key performance metrics (i.Prepare and create components of overall business and financial plan, budget, and forecasts.Con

What you’ll be doing!**An excellent opportunity for a highly motivated candidate to join the newly established Markets & AI Modelling team within the Model Risk Office (MRO) at Lloyds Banking Group. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.Join our Corporate and

Lloyds Bank plc is seeking an Executive Assistant for its Unsecured Lending division.

Digital Assets are one of the most transformative developments in financial services since the advent of online banking, and Lloyds Banking Group is at the forefront of this change.

About the opportunity** Lloyds Banking Group is one of the UK’s largest financial services organisations, with a heritage spanning over 325 years and a clear purpose: Helping Britain Prosper. Energy and passion to develop policy that addresses problems government and society are grappling with in

You will protect and grow the value of this portfolio by ensuring facilities are well‑structured, risks are actively managed, clients are engaged and retained, and opportunities for additional income or broader Lloyds Banking Group solutions are identified and progressed.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK.

Lloyds Bank plc is seeking an Associate - CRE Loan Servicing to join our Loan Servicing team.

An exciting opportunity has arisen in the Treasury & Trading Market Risk team within Lloyds Banking Group.

Being a Bank Nurse at Lloyds Clinical is more than just a job. Lloyds Clinical is seeking skilled Systemic Anti Cancer Therapy (SACT) nurses to deliver high‑quality systemic anti‑cancer treatments in out‑of‑hospital settings. At Lloyds Clinical, with over four decades of experience supportin