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  • Ecommerce Admininstrator
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    Ecommerce Admininstrator
    2 days ago
    £12.21–£12.25 hourly
    Full-time
    Cheetham Hill, Manchester

    Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

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  • Residential Support Worker
    Residential Support Worker
    1 month ago
    £12.25 hourly
    Full-time
    Wythenshawe

    About Arborvitae Care Services (ACS): At Arborvitae Care Services, we’re passionate about transforming young lives. Our mission is simple yet powerful - to offer consistent, compassionate, and expert care to vulnerable young people. As a growing, mission driven organisation, we believe that every child truly matters, and we work tirelessly to create spaces where young people feel safe, supported, and empowered to thrive. Job Purpose • To provide advice, assistance and support to young people in our care, attending to their practical, physical and emotional needs. Ensuring the young person is always appropriately safe guarded, driving our ethos of ‘every child matter’s’. Key Responsibilities: Support to Young People: • To maintain a high quality of care and support which meets the practical, physical, emotional and behavioural needs of the young person within our care, • To provide a caring, supportive and nurturing environment in which the young person can feel secure and free from harm, • Establishing positive, trusted and secure relationships with the young person ensuring professional boundaries, • Be a positive role model to the young person, rewarding positive conduct, • Contribute to the young person’s care plan, • Attending to practical matters in relation to childcare and the family environment (cooking, cleaning, general maintenance around the home etc), • Keeping accurate written records on young people which feed into planning meetings, reviews or any other meetings as appropriate, • Empowering the young person and facilitating their active involvement in the decision making about their lives and future, sensitively supporting them where it may not be possible to act on their wishes, • Supporting the young person in meetings with relevant professionals including social workers, CAMHS and LAC nurses Support to Team: • To work as part of the home and wider Arborvitae team, • Being aware of the aims and outcomes of the home and working collaboratively with team members to achieve them, • Promote positive challenges within the team, • Any other responsibilities as so reasonably directed by the management team Person Specification: • Sensitivity and understanding (E), • Ability to work well with others (E), • Maintain confidentiality (E), • Patience and the ability to remain calm in stressful situations (E), • Ability to positively challenge behaviour from a young person (E), • Level 3 Diploma in Children’s Residential Care or willing to work towards (E), • Driving Licence (E), • Suitable enhanced DBS on the update service or willing to obtain (E), • Resilience (E), • Experience of working with children (D), • Experience of working within a children’s residential setting (D), • Awareness of legislation within the regulations (D), • Ability to install professional boundaries (E), • Empathetic & non-judgemental (E) Benefits: • Enhanced holiday scheme, increasing with service, • Birthday Day Off, • NHS Cash Plan Top up, • Life Assurance X3, • Free Blue Light Card, • Access to industry leading training, • Clear, career progression plan with our “Roots to Growth” scheme, • Supportive Leadership Team Shift Schedule: • 24 hour shift 10:00-10:00, • 15 hour shift 07:30-22:30, • Waking night shift 22:30-07:30 (Occasional cover) Work Location: The location/work-base for this role may require you work to from multiple locations. We will discuss this with you during the recruitment process. Commitment to Safeguarding: At ACS, safeguarding is our top priority. We are committed to promoting the welfare of children and young people, and all appointments are subject to DBS checks, satisfactory references and proof of right to work in the UK. How to Apply: If you have a passion for making a difference in the lives of vulnerable young people, then we want to hear from you! Take the next step in your career and apply today to join a company that values growth, creativity, and positive change.

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    No experience
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