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  • Duty Manager
    Duty Manager
    hace 1 mes
    £14–£14.5 por hora
    Jornada completa
    Bluewater

    Lead the Game. Own the Shift. Create the Atmosphere. At Ballerz, we're not just another hospitality venue. We combine live sport, interactive gaming, food, drink, and entertainment to create an experience that keeps guests coming back. Whether it's a major sporting fixture, a corporate event, a birthday celebration, or a busy weekend service, energy, atmosphere, and execution are at the heart of everything we do. We're looking for an ambitious and driven Duty Manager to join our leadership team and play a key role in the day-to-day success of the venue. This is not a traditional restaurant management role. We're looking for someone who can take ownership, lead from the front, make decisions under pressure, and create a high-performing environment for both guests and team members. The Role As a Duty Manager, you will be responsible for the operational leadership of the venue during your shift. You'll lead service, manage teams, maintain standards, support commercial performance, and ensure every guest receives an exceptional experience. You'll be expected to take ownership of operational issues, anticipate challenges before they arise, and ensure the venue runs smoothly whether senior management are on site or not. This is a hands-on leadership role requiring strong communication, confidence, organisation, and a genuine passion for delivering great hospitality experiences. Is This Role Right For You? This role may suit an experienced Assistant Manager looking to take the next step into a larger operational leadership position, or an established Duty Manager seeking greater ownership, accountability, and influence within a growing business. We're looking for individuals who are ready to lead from the front, take ownership of outcomes, and play a key role in the day-to-day performance and success of the venue. The ideal candidate will be proactive, commercially aware, operationally focused, and confident leading teams in a fast-paced environment. What You'll Be Responsible For Leading and managing the venue during service Taking full operational ownership of assigned shifts Delivering exceptional guest experiences in a fast-paced environment Creating and maintaining a high-energy atmosphere aligned with live sport and events Coaching, motivating, and developing team members Driving operational standards, accountability, and team performance Conducting effective shift briefings and maintaining clear communication across teams Supporting sales initiatives, events, and venue activations Managing service recovery and guest feedback professionally and effectively Monitoring stock levels, operational requirements, and venue readiness Identifying, actioning, and following through on operational and maintenance issues Supporting labour control and effective team deployment Ensuring compliance with health & safety, licensing, and company procedures Maintaining strong communication and alignment between operational and commercial teams What We're Looking For • Previous management experience within hospitality, leisure, entertainment, or a high-volume customer-facing environment, • Strong leadership skills with the ability to motivate, develop, and hold teams accountable, • Excellent communication and organisational skills, • The ability to remain calm, decisive, and solutions-focused under pressure, • Commercial awareness and an understanding of operational performance, • Strong problem-solving skills and a proactive approach to ownership, • Confidence in making decisions and managing a venue independently, • A genuine passion for hospitality, live sport, guest experience, and team development, • Flexibility to work evenings, weekends, and major event days What You'll Bring • Energy and enthusiasm, • Strong leadership presence, • A proactive mindset, • High standards and attention to detail, • Accountability and ownership, • The ability to build positive working relationships across teams, • A desire to contribute to a growing and ambitious business Why Join Ballerz? • Be part of a growing and exciting sports and entertainment brand, • Work in a unique environment where no two days are the same, • Opportunity to develop and progress within a growing business, • Work alongside passionate and ambitious people, • Play a key role in shaping the guest experience and venue culture, • Be trusted with genuine responsibility and operational ownership If you're looking for a role where you can lead, influence, and make a genuine impact every shift, we'd love to hear from you.

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  • Restaurant Manager
    Restaurant Manager
    hace 2 meses
    £28000–£30000 anual
    Jornada completa
    Locksbottom, Orpington

    Raasa, an established Indian restaurant in Orpington, is seeking an experienced and dynamic Restaurant Manager to lead our team. This pivotal role involves overseeing all aspects of our daily operations to ensure an exceptional dining experience for our guests. Key responsibilities include: • Leadership & Team Management: Recruit, train, supervise, and motivate restaurant staff, fostering a positive and productive work environment. Schedule shifts and manage performance reviews., • Operational Excellence: Ensure smooth and efficient service delivery, from front-of-house to kitchen operations. Maintain high standards of food quality, presentation, and hygiene., • Customer Satisfaction: Actively engage with guests, address feedback, and resolve any issues promptly to ensure their satisfaction and loyalty., • Financial Management: Monitor inventory levels, manage supplier relationships, control costs, and contribute to achieving revenue targets., • Compliance: Ensure adherence to all health, safety, and licensing regulations., • Marketing & Promotion: Collaborate on strategies to attract and retain customers, enhancing the restaurant's reputation within the local community. The ideal candidate will have proven experience in restaurant management, particularly within an Indian or similar ethnic cuisine setting. Strong leadership, communication, and organizational skills are essential, along with a passion for hospitality and customer service.

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