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We believe in better . And we make it happen. Better content . Better products. And better careers . Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms. What you'll do: • Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions., • Innovate and Improve : Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions , and technological advancements to enhance operational efficiency and service excellence., • Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality., • A collaborative mindset and the ability to build strong bridges across diverse team functions. You'll play a key role in connecting strategy and analysis with data insights and platform operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle -from requirement definition to solution design and implementation ., • Collaborate with Cross- Functional Teams : Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture , ensuring seamless integration and performance scalability ., • Resource Management: Allocate resources effectively , manage budgets for video monitoring projects , and oversee the monitoring engineering team to ensure project goals are met on time and within budget . What you'll bring, • Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions., • Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments., • Leadership and Team Management Skills : Proven ability to lead a team of engineers , fostering an environment of innovation , accountability , collaboration , and driving projects to successful completion ., • Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence., • Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision., • Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams., • Communication Skills : Excellent interpersonal and communication abilities , capable of explaining complex video technologies to non- technical stakeholders and effectively collaborating with other teams . Team overview : CONTENT TECHNOLOGY AND INNOVATION Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Beauty Supervisor | Iconic Beauty Brand | Salary up to £27,000 + Bonus and Benefits We have an exciting opportunity for a Beauty Supervisor to join a leading beauty retailer who continues to grow and open new stores! This is the perfect chance to be part of a brand that's passionate about innovation, service, and helping customers look and feel their best. We're looking for a Supervisor who loves delivering exceptional customer experiences, inspires their team, and ensures high standards across all areas of the store. What You'll Do: • Support the Store Manager in leading, motivating, and developing the team., • Deliver outstanding customer service and product knowledge on every interaction., • Help drive sales and achieve store targets., • Maintain strong visual standards and brand presentation., • Ensure compliance with company policies, including health & safety and stock control., • Keep up to date with the latest beauty trends and new product launches. About You: You'll be confident, energetic, and passionate about beauty, skincare, or cosmetics. You might already be a Supervisor, Team Leader, or Senior Sales Assistant in a service-led retail environment and ready to take the next step with a brand that truly values its people. Why Join: This role offers a fantastic opportunity to grow your career with a beauty brand known for its creativity, quality, and customer focus. Alongside a competitive salary, you'll enjoy a great bonus structure and opportunities for progression. Apply now to start your next chapter as a Beauty Supervisor with a brand that celebrates confidence, individuality, and style Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in: Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH34606

Position – Senior Commercial Renewals Account Executive Location – Orpington Kent Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Renewals Account Executive to join our professional and welcoming team in Orpington. Brown & Brown in Orpington offer high quality, specialist insurance products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Commercial Renewals Account Executive will suit someone with a Broker / Insurer background with a wide range of Commercial product knowledge and experience and a proven track record of achieving targets and managing existing book of clients. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Converting renewal business in line with or in excess of company targets, • Preparing market presentations for renewal reports Liaising with insurers and clients pre and post sale of renewals, • Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided, • Mid term adjustments, • Incoming and outbound call handling, • Corresponding and communicating with clients and insurance companies, • Cross selling other products, • Maintaining day to day compliance procedures for FCA regulation Effectively managing individual diary, • Managing personal work workflow effectively and efficiently, • Maintaining a complete and comprehensive training record Sharing ideas or suggestions for business improvement with management, • Advising manager of any backlog in work in a timely manner, • Advising manager of any debt recovery problems or contentious issues in a timely manner What’s on offer • Negotiable Salary, • Comprehensive benefits package (pension etc), • Performance Bonus, • Professional Qualifications such as CII, • 9am to 5pm Mon-Friday Your Experience • Minimum 3 years Commercial Insurance broking experience is essential, • Strong negotiation skills, • Effective communication, both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • Time management and organisational skills, • Customer service

Department Manager | Amazing Multi-product retailer | Salary up to £27,000 + Bonus and Benefits We have a fantastic opportunity for a Department Manager to join a retailer who are continuing to expand and open new stores! This role is a great chance to join them as they grow, they are a fast-paced retailer with a great reputation for service and products! We are looking for a Department Manager that is passionate about delivering exceptional levels of customer service as well as maintaining strong brand standards at all times across the store. We are keen to speak to people who have experience as an department manager, supervisor or team leader coming from service focused retailers where you can bring energy and drive! As Department Manager, your responsibilities will include the following: • Assist the store manager in leading and developing a great store team, • Driving customer service standards in your store., • Driving sales in store and ensuring site profitability., • Ensure company and product brand standards are maintained as well as adhering to H&S guidelines., • Achieving store and company KPI's., • Keeping up with current trends, including competitor analysis. Our client's Department Manager role is the ideal opportunity if you are looking to join a customer focused brand. To be successful for this position you will have experience in a strong retail environment. In this role, you will be working with a great retailer with huge amounts of opportunity to progress in your career. This role comes with a competitive salary and bonus potential! Please apply now for this exciting Department Manager role with your most up to date CV Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH34606

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in John Lewis Bluewater, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role, 37.5 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Welcome to HARIBO, Europe's largest and most successful sugar-confectionery brand! Our mission is to bring happiness to kids and grown-ups and we're looking for talented people to join our team to help us achieve this. We are hiring a Assistant Store Manager at our Bluewater Shopping Centre. As our 11th retail store in the UK, and first outside of an outlet, this store features new concepts that adds something truly unique to the Bluewater shopping experience. We are looking for a leader with experience developing the team to deliver fantastic service standards as well as lead and develop the high volume sales operation. You will be an experienced, dynamic, commercially focused Assistant Store Manager with proven results to leading teams and grow sales. This will be a busy role in our store in the fabulous Bluewater shopping centre, Dartford. We are not looking for someone to follow our guide – we are looking for a manager who can analyse our current performance and bring improvements to sales and operational efficiency through their own ideas and retail experience to help deliver a HARIBO experience for our customers and colleagues instore. Our Assistant Store Manager for Bluewater will be self-motivated and hands on with previous exposure to working in a fast-paced retail environment and must be prepared to lead the team with a one-team approach to retail. Team Leadership skills and a focus on people, customers and sales are all key, along with a drive to make the store environment and the team, the best they possibly can be! Valid driving licence is essential as you may be required to travel to other stores. Our mix that awaits you: As an Assistant Store Manager, you will be responsible for supporting the Store Manager to deliver HARIBO sales targets and KPI's by executing HARIBO customer service, retail and operational standards. Our promise to you: • The ability to make changes and deliver initiatives that will shape the success of the retail business, • Leadership responsibilities within your retail store, for your team and their development, • Accountability to be able to ensure processes are seamless and customer service is the best it can be!, • Being able to develop meaningful relationships within the store team Ingredients that you bring with you: • Excellent organisational skills, • Be disciplined, proactive and adaptable, • Display strong interpersonal skills with all stakeholders, • Experience of stock management procedures along with good communication skills, • People Management experience essential, • A key role model of our HARIBO values Life at the 'happy world' means: • Competitive salary up to £31,000 dependant on your experience, • 28 days holiday + Bank Holidays, • Life Insurance, • Enhanced Company Pension, • 20% discount in our Stores, • A supportive and dynamic induction period within our other retail stores and the wider HARIBO business, • And you can't forget...Sweet treats!! Hours of Work: This role is 40 hours a week, working in a flexible nature to suit the needs of the retail business. UK travel may be required with this role, as the retail team work as a very close knit team, where support to other stores is often required.

Chef Manager - Sidcup £35,000 per annum Monday - Friday 8am - 4pm Are you a natural leader with a passion for food and a head for kitchen management? We’re looking for an experienced and motivated Chef Manager to lead our kitchen team and deliver exceptional food and service every day. As Chef Manager, you’ll be the driving force behind both the kitchen operations and the food offering. You’ll be hands-on in the kitchen, leading by example while also managing all aspects of food production, kitchen standards, team development, and client satisfaction. Key Responsibilities: • Oversee the day-to-day running of the kitchen, • Lead and support a small kitchen team, • Plan and deliver high-quality menus using fresh ingredients, • Manage food safety, hygiene, and health & safety compliance, • Handle stock control, ordering, and supplier relationships, • Manage budgets, costs, and wastage efficiently, • Maintain excellent client and customer relationships Our ideal candidate: • Previous experience in a Chef Manager or Senior Chef role, • Strong cooking skills and a passion for quality food, • Experience managing a kitchen team, • Good understanding of kitchen financials and controls, • Excellent communication and leadership skills If you’re a passionate chef who’s ready to lead from the front, inspire your team, and serve up outstanding food with pride we would love to hear from you. Apply now and take the next step in your culinary career! About Us We connect workplaces to mindful, flavourful & planet-positive catering At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030. Job Reference: com/2909/96392001/52765374/SU #Eurest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

On behalf of a market leader in the highways term maintenance industry, we are looking to onboard an Highways Maintenance Manager. This is a contract role based in Belvedere South-East London. Your new company With 40 years of experience in the industry, this company provides award winning civil engineering programmes and highway services to a number of public sector clients. Working alongside local authorities, they aim to create communities where people want to live, work, and play. Your new role You will be tasked with ensuring best practise operations and maintenance activities are carried out, helping to raise the quality of life for those working and living or visiting London. You will be responsible for implementing changes to ensure efficiencies, working alongside leadership that gets out of the way and lets you get on with it. You will: • Manage operational health, safety and environmental matters and promote improvements, • Develop, implement and improvement the Plans and Strategies associated with the highway maintenance service in London, • Represent the Highway Service at meetings with Transport for London / London Borough Clients and key stakeholder groups such as local businesses, neighbouring Authorities and public inquiries etc., • Ensure compliance with the business and Authority’s policies and strategies, • Ensure that Risk Assessments, Method Statements and COSHH Assessments are carried out in a timely way and that any improvement activities are fully resourced to deliver best value, • Develop, promote and oversee recycling activities and carbon and water reduction targets, • Assist with the formulating and reviewing of appropriate recruitment and training strategies, • Work with the HSE team under CDM to ensure safe construction and maintenance. About you This is a diverse role so the ability to wear many hats is key, you will be joining a team with clear goals and direction who strives for continual improvement. You will be a people person who is capable of engaging and motivating a team. You will help to bring value to the team by ticking off some of the below: • Experience of highways maintenance or a related field, ideally in a team leadership / management role, • Good working knowledge of highway asset management systems, • Good understanding of sustainability and carbon impacts of highway service, • Competence in writing procedures and setting up systems which reflect and promote the best practices of customer care, quality, value for money, continuous improvement, and equality of opportunity in service delivery. If you fit the above or are keen to find out more, get in touch with us at the office or apply today!

The Customer Success Manager is a key role to manage customer and colleague engagement within our contract. You'll already be customer focused, passionate about service, a confident communicator, active in your local community and have attention to detail. You'll be used to positively influencing ot

Commercial Renewals Manager Location – Orpington Salary – Negotiable + benefits We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction. This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth. Key Responsibilities • Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance., • Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business., • Lead and support the renewals team, ensuring processes are followed consistently and effectively., • Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products., • Implement initiatives to improve client experience and streamline renewal workflows., • Support strategic planning for renewals, including forecasting and performance analysis., • Ensure compliance with regulatory requirements and internal quality standards., • Provide coaching, training, and development opportunities for team members., • Act as an escalation point for complex or high-value renewals. What is on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts (Pension, Holiday etc) What we’re Looking For • Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services., • Strong knowledge of commercial insurance products and the renewal process., • Exceptional organisational skills with attention to detail and accuracy., • Excellent communication and negotiation skills, with the ability to build strong relationships

We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team. As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. In this critical lead

The Senior Area Sales Manager will be responsible for driving sales growth by identifying and acquiring new business, managing client relationships, and preparing commercial offers to customer requirements. Partner closely with engineering, product development, and customer service teams to ensure h

Who we are? Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa. We are looking for.. We require a hard-working and process orientated individual, with the ability to perform continued tasks consistently. Customs process, customs systems, HMRC regimes and full working knowledge of CDS is required. You will be diligent and accurate in your attention to detail, with strong communication and customer relationship skills. The working hours for this role are Monday-Friday 9am-5:30pm with 3 days minimum in the office and up to 2 days per week from home once probation is passed. Please only apply for this vacancy if you can commit to this. Some of the many benefits we can offer in return: • Excellent salary package up to £37k per annum depending on experience, • Hybrid working arrangement: The hybrid arrangement is 3 days on site/ office based - and 2 days remote/ from home. *This arrangement will be actioned following a 3 month probation period., • 25 days annual leave, plus all UK bank holidays, • Bereavement Leave & Sick Pay, • Pension & Death In Service, • Enhanced Maternity / Paternity & Adoption pay, • Employee Wellbeing Programme What you will be doing: · Enter Import consignments into the in house TMS to facilitate customs clearance. · Understand the information you need to make the inbound clearance, where to obtain it, and complete the entry in accordance with regulations. · Contact customers and other key stake holders such as operators, shippers etc for instruction and information to facilitate clearance. · Understand what documentation is required to ensure a compliant and timely clearance. · Discuss any complex issues or requests to your supervisor / line manager. · Ensure the highest standards of customer service and process compliance within the team. · Tackle any areas of non-compliance and solving problems in an effective and timely manner. · Any other related duty as dictated by your supervisor/manager, from time-to-time. What you will bring to the role: · Skills in Microsoft Outlook, Word and Excel. · Strong experience and knowledge with customs processes, customs systems (CDS / Destin8), customs regimes, issue and query resolution. · At least 3 years’ experience preferred in customs declarations and regimes. · Knowledge of Transit systems and the raising of transit documentation · Diligent and accurate attention to detail when processing large amounts of data. · Strong communication and customer relationship skills. · Excellent organisational skills, exceptionally diligent for adhering to rules of compliance and a nose to understand and work out complex problems, with an ability to understand the workings of customs regulations and apply appropriately and correctly. Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that there will be pre-employment checks with this role.

Responsibilities: Lead, manage and develop the Customer Services and Fleet teams (currently 6 people) Agree and monitor performance targets, team & individual, to provide a high level of customer service. Consistently aim to improve and develop (or suggest introduction of) key Customer Services sy

Our client is a well-funded, rapidly growing company transforming the solar installation and Virtual Power Plant (VPP) industry. Headquartered in London, they have acquired three UK-based installation companies this year as part of its nationwide expansion strategy. One of these, is based in Dartford, and remains a key pillar of the company’s growth. Role Overview: The General Manager will lead the daily operations of the business, ensuring projects are delivered efficiently, clients are satisfied, and the team is supported and empowered. The General Manager will oversee project scheduling, installation services, team leadership, customer engagement, financial management, and internal system developments / improvements. Key Responsibilities: Operational Management • Oversee daily operations across sales, installation, and administration., • Manage scheduling, logistics, and workflow to deliver projects on time and within budget., • Lead, mentor, and develop a multidisciplinary team of technicians, office staff, and subcontractors., • Conduct regular team meetings, performance reviews, and training sessions., • Monitor cash flow and manage budgets effectively., • Review and approve job costs while controlling overall expenses., • Act as the primary escalation point for complex customer issues., • Maintain strong client relationships by ensuring high-quality service and communication., • Identify opportunities to improve processes, drive efficiency, and support business growth., • Implement systems and tools to enhance productivity and profitability., • Contribute to goal setting, forecasting, and strategic planning initiatives. Requirements: • Organisational Excellence: Proven ability to manage multiple priorities, anticipate challenges, and deliver solutions that ensure operational efficiency., • Industry Background: Experience in solar or related residential services is preferred, with a readiness to step into a broader leadership role., • Full UK Driving Licence: Essential for site visits, project management, and occasional travel., • Tech-Savvy: Skilled in using project management software, CRM platforms, and cloud-based systems to streamline operations., • Forward-Thinking Approach: Brings innovative ideas, progressive leadership, and strategic insight to support growth and modernisation.

COMMERCIAL INSURANCE BROKER DARTFORD SALARY UP TO £35,000 + BONUS & STUDY SUPPORT OPPORTUNITY: My client is a well established Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth! Due to this continued success they have a fantastic opportunity for an experienced Commercial Account Handler to join the team and develop their career in the business. Should you be a experienced Commercial Broker with previous experience in Property, Retail, Combined Packages & D&O looking for an opportunity in a rewarding environment where you are offered study support, fantastic opportunities to develop and progress and work with a driven and motivated team, this opportunity is not to be missed! PACKAGE: • Salary up to £35,000 + Bonus, • Clear Development Path, • Funding for professional qualifications, • Regular Office Socials - Ascot, paintball, summer party ect, • To maintain appropriate, regular contact with existing customers and ensure their insurance requirements continue to be met in line with service levels., • In conjunction with the manager of the construction division, prepare and agree any forecasts, targets, plans and budgets for your respective area of work in order to establish clear work targets., • To work closely with Account Executives and other Account Handlers where necessary, to ensure a high level of customer satisfaction., • Make certain that files, notes and other records are clear, complete, up to date and available to other staff standing during periods of absence, in order to maintain high levels of client service and accuracy of documentation., • To act at all times within the FCA Principles for Business and to comply with FCA and internal procedures at all times in order to ensure the company meets it's responsibilities in this area, • To assist the wider Division and Broking team with London Market presence and with placing via Lloyds. SKILLS & ABILITIES: • Experience in a Commercial Insurance Account Handler, • Property, Retail, Combined Packages & D&O insurance experience preferred but not essential would be very advantageous., • Ability to organising self and own work., • Questioning and evaluation of client needs., • Ability to build relationships - internal & external., • Communication skills: telephone, verbal & written., • Selling and cross selling., • Rapport building with clients and underwriters. TO APPLY: If you are an experienced Commercial Account Handler with the required skills, please send your CV for immediate consideration. We are currently shortlisting for interviews. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Welcome to HARIBO, Europe's largest and most successful sugar-confectionery brand! Our mission is to bring happiness to kids and grown-ups and we're looking for talented people to join our team to help us achieve this. We are looking for Store Manager for our store in Bluewater Shopping Centre! This is an exciting time for the business as we continue to invest in our retail offering across the UK. This store features new concepts that adds something truly unique to the Bluewater shopping experience. We are looking for a leader with experience developing teams to deliver fantastic service standards as well as lead and develop the high volume sales operation. You will be an experienced, dynamic, commercially focused Store Manager with proven results to leading teams and grow sales. This is a busy role in the fabulous Bluewater shopping centre, Dartford. We are not looking for someone to follow our guide – we are looking for a manager who can analyse our current performance and bring improvements to sales and operational efficiency through their own ideas and retail experience to help deliver a HARIBO experience for our customers and colleagues instore. Our Store Manager for Bluewater will be self-motivated and hands on with previous exposure to working in a fast-paced retail environment and must be prepared to lead the team with a one-team approach to retail. Our Store Managers work closely with colleagues in store and across the business to drive commercial performance and profitability whilst analysing customer trends to entice customer into the exciting and happy world of HARIBO’ Our mix that awaits you: As a Retail Store Manager, you will be responsible for delivering HARIBO sales targets and KPI's by executing HARIBO customer service, retail and operational standards. You will lead, manage and develop your store team to achieve the best that is possible! It’s an exciting time for HARIBO Retail as we continue to invest in developing our retail teams and business across the country Our promise to you: • Ownership to define and deploy the retail plan, • Leadership responsibilities within the retail community, for your team and their development, • Real accountability and an ability to make quick decisions that shape the future of the retail business, • Real accountability for relationships both within HARIBO and within the exciting shopping centre Ingredients that you bring with you: • Be disciplined, proactive, adaptable and organised who can work under their own initiative, • Display strong interpersonal skills with all stakeholders, both internal and external, • Ability to understand situations of conflict and manage emotions in front of customers and colleagues, • Good oral and written communication skills, • Experience of stock management and loss prevention, • People Management skills across the colleague life cycle, • A key role model of our HARIBO values Key Accountabilities and Responsibilities: • Drive Customer Service instore as a Role Model for the HARIBO Standards of Customer Service, • Deliver the HARIBO Standards of retail excellence, • Comply with company standards in Health and Safety and Food Safety, • Responsibility for end to end stock management, maintaining stock levels, submitting orders and managing the delivery process, • Staff Planning and ensuring the right people are in the right place at the right time, • Identify training needs across the team and develop plans for support, • Measure and report against customer and retail KPI’s, • Work alongside Bluewater shopping centre Life at the 'happy world' means: • Competitive Salary, • 28 days holiday, • Life Insurance, • Private Medical Insurance, • Critical Illness Cover, • Group Income Protection, • Annual Bonus Scheme, • 20% discount in our Stores, • A supportive and dynamic induction period within our other retail stores and the wider HARIBO business, • And you can't forget...Sweet treats!! Hours of Work: This role is 40 hours a week, working in a flexible nature to suit the needs of the retail business. UK travel will be required with this role, as the retail team work as a very close knit team, where support to other stores is often required.

Technical Sales Consultant Jobs in Dartford at Stannah - Join Our Team! Check below to see if you have what is needed for this opportunity, and if so, make an application asap. We have an exciting career opportunity for a Sales Consultant to join the Stannah Maintenance and Repair Division working at our Dartford Service Branch The Technical Sales Consultant is to provide quotations and secure orders for minor repair opportunities within our client base. We are looking for an individual who has previous lift experience and experience of sales or business development within a busy office environment, are target driven with a well-developed understanding of customer service excellence. The ideal candidate will have strong interpersonal skills, able to build and develop relationships, comfortable to interact across all levels of the organisation. Technical Sales Consultant Key Responsibilities : • Identify and secure sales opportunities by building internal networks and targeting new and existing customers for minor repairs and equipment enhancements., • Manage a strong sales pipeline to meet targets, ensuring accurate and timely quotes, proposals, and follow-ups for minor repair work., • Maintain detailed records of all activities, including leads, quotations, meeting notes, and outcomes, using tools like Excel., • Collaborate effectively with internal teams and external stakeholders, providing regular updates to the Branch Manager., • GCSE English Grade C or above is required, • lift experience preferable Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: • Competitive Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Free parking #MandRDartford PandoLogic. Keywords: Sales Representative, Location: Dartford, ENG - DA1 5ED

Industry Sector: Customer Service, Customer Service Manager, Sales Support, Order Processing, Account Management, Team Leadership, Trade Counter, Builders Merchants, Construction Supplies, Fastenings, Fixings, Site Consumables, Tools and Equipment, Industrial Supplies, Hardware Distribution, Stock C

The Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention and loyalty. Customer Success Manager Salary: £45,000 - £50,000 per annum, plus circa 10% bonus Location: Remot

Reporting directly to the Dartford Service Delivery Manager, you will lead the Dartford Control Room (DCR), overseeing the team and ensuring the delivery of a high-performing, customer-focused service. In this role, you will directly impact the safe running of the Strategic Road Network (SRN) across

Customer Service Manager – Fixings & Fastenings Job Title: Customer Service Manager – Fastenings Job reference Number: (phone number removed) Industry Sector: Customer Service, Customer Service Manager, Sales Support, Order Processing, Account Management, Team Leadership, Trade Counte

Customer Retention Manager An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving busi

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Monday to Friday 9am - 3pm (27.Edinburgh Lodge, Orpington, BR6 0SA.Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development.We seek someone who loves working with people, with a background in administration and customer service.

Customer Service Manager £35,000 - £45,000 | Longfield, Hybrid | Permanent An established manufacturer and distributor based in Longfield is seeking an experienced Customer Service Manager to lead and develop their customer service and fleet teams. Key Responsibilities Lead, mana

Perimeter Automation are specialists in automated gates and access control solutions. Operating in the construction, security and domestic markets, our services of physical security systems are wide ranging and in demand. In order to meet demand and continue to offer good quality customer service to our clients, we are looking to take on an additional Contracts Manager to join our growing team in ... Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. JBLK1_UKTJ

Reporting directly to the Dartford Service Delivery Manager, you will lead the Dartford Control Room (DCR), overseeing the team and ensuring the delivery of a high-performing, customer-focused service. Our teams operate in a 24/7 environment with this role attracting a 25% shift allowance. Experienc

Closing date: 23-10-2025 Customer Team Leader Location: 2-4 Talbot LanE, Ebbsfleet, DA10 1AZ Pay: £13.99 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

We are looking for a proactive, energetic, and sales-driven Duty Manager to focus on coaching the team through day-to-day operations and also driving events, group bookings, and business outreach. As Duty Manager, you will be responsible for delivering outstanding customer service and ensuring all t

Take the lead at LKQ UK & Ireland as a Branch Manager, where you'll be responsible for driving performance, leading a dedicated team, and delivering outstanding service to our customers. Full responsibility for all sales, operations, resource and customer service within the branch in order to ensure

Responsible for supporting the Butchery sales and profit by working closely with the Butchery Manager and the department team, working with your customers, ensuring that we continue to provide the highest standards in customer service and that we comply to health & safety and legal standards at all

We’re on the lookout for a superstar.As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service.Supporting the Store Leader to develop the team and maintain visual and operational

This role focuses on effective management of customer enquiries and smooth coordination with our technical team to ensure excellent service delivery. Ensure adherence to company service standards and policies in all customer interactions. IT & Consultancy services company.

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis. What you will be doing: Management of the customer service department to ensure high standards of client satisfaction Overseeing

Till & Customer Service Manager. We're looking for a capable Till & Customer Service Manager to lead our front of house team at our large Preston Garden Centre. Proven leadership experience in a busy retail or customer service environment.

You’ll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources. We have a fantastic opportunity to join SNG (Sovereign Network Group) as Customer Service Operations Manager, o

Recruit, train, develop and maintain a team of customer relations officers (CROs) to provide effective customer services as a social housing landlord and ensure that PCC meets the outcomes required within the Consumer Standards when Tenants contact us. Work collaboratively with peers in other locati

You’ll work with outsourced service providers, continuously enhance customer service platforms and deliver a digital service model across European operations. Leading technology client is looking for a talented and motivated Customer Service Manager to support rapid growth into strategically impor

You’ll lead a team of 8 Customer Service Representatives, working closely with them on calls, emails, and webchats to ensure every customer receives an exceptional experience. Customer Service Team Manager role at Fexco. Lead a growing team of Customer Service Representatives, supporting them thro

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Hedge End store. Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-gr