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Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

View our much better version of this job spec on our careers page: https://juro.notion.site/... * Location: We can currently only accept applications from candidates that are located and have long-term working rights in the UK. Flexibility: We operate a _ that lets you work fully remotely from Day One even if you’re near our London office hub. Salary: We benchmarked £90,000 + equity at IC4 level in our _ for someone based in the UK. If you like the look of the role but the salary doesn’t match what you’re looking for, let us know in the application. Interviews: 3 stages totalling around 3 hours over 2-3 weeks. See FAQ for detail. Start date: As soon as you can start. Reporting to: Keith Reid, Head of Product More info: The FAQ below, , our or ask talent@juro.com anything. Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it. Legal tech is on the rise, with Goldman Sachs estimating that _ with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. Signing a contract is the easy part. Everything before it (multiple parties, several legal documents, opposing interests, a redlining process most companies still run through email attachments) is where contracting actually gets hard. That's the part of Juro you'll own. It's the most ambitious area of the product and the one with the most room to change how contracting feels for the people doing it day to day. We're not handing you a blank page. There's a roadmap in place and a team ready to build it. We want you shipping against it while you're forming your own view of the problem, then tell us which parts of it were wrong. Every PM at Juro is hired to make product bets that pay out. Great means that: the bets you own deliver real outcomes for customers quickly, and those outcomes show up in revenue. What you're here to do: Ship against the contract workflow roadmap in your first few weeks. Get close to the problem rapidly. Talk to customers and prospects yourself. Form your own view of the jobs to be done rather than inheriting ours. Take on AI review. It's a deep agentic system (evals, flows, failure modes) and "good redline" isn't a pass/fail, which is what makes it hard. It also spans your team and our Agentic team, so some of what you own won't sit neatly in one place. Work shoulder to shoulder with engineering, design and GTM to turn all of that into something people actually enjoy using. Measure whether any of it worked and be honest when it didn't. Iterate or pivot when necessary. Six months in, success looks like customers telling us unprompted that contracting in Juro got a lot more delightful and reaching for it in places they used to reach for Word. We care about building a diverse team where everyone feels they belong. That’s why our and approach are designed with inclusivity in mind. Read more in our _. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. To succeed here: Every Juror finds their balance across our four core _ — we hire, develop and celebrate people who live them every day. Curious how you’d fit? Try our _ to see how you map against our principles. On top of that, you have been part of a journey where: You've landed in a domain you knew nothing about and were making judgment calls within weeks. Ideally more than once. You've owned something complex and multi-quarter from discovery through launch and iteration + were accountable when it slipped. You've worked shoulder to shoulder with GTM and engineering through launches + have been the trusted go-to person for them in past companies. You understand why evals matter and how agentic loops work.* You run your own discovery. Customer calls, prospect calls, synthesising messy qualitative input into a clear view of what to build. You've brought ideas unprompted and built them without waiting for permission. Something small shipped in days beats a perfect spec written in weeks. BONUS #1: You've owned the quality of an agentic system in production. BONUS #2: Legal tech or contracting experience. *What we care about is that you will dig into how a system actually behaves when you need to: work out why a flow is producing rubbish, go back and forth with engineers until it isn't. You don't need to have done this full time. This job likely isn’t for you if: You need someone to teach you the domain before you can be useful. You think of AI as something the engineers deal with. You want a settled team and a clean remit. Our product org will change, and some of your scope will cut across other teams. You'd want to spend your first quarter rewriting the roadmap before shipping any of it. You'd rather run the process than talk to customers. You've been managing PMs and want to carry on doing that. This is hands-on. Juro exists to help the world agree faster by making it incredibly easy for anyone to agree and manage legal contracts. Frustrated by the absurdly slow process of taking a contract from inception through to agreement, Juro co-founders Richard and Pavel thought there must be a better way. They set out in 2016 to build a flexible, collaborative platform that anyone could use to process a legal contract end-to-end in their browser. Fast forward 8 years and we have helped our customers process 2 million contracts in over 85 countries. Some of the world’s fastest-growing businesses, like Deliveroo, Remote, and Trustpilot have relied on Juro to help them streamline routine contracts at scale across multiple years of their growth. But our story is just beginning.‍ Read more about _. Check if they're answered on: Our extended job description for this role: https://juro.notion.site/... Our company handbook: _ Our careers page: _ There, you'll find answers on topics such as career progression, inclusion & belonging, the interview process, benefits and more. Or reach talent@juro.com for anything.

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Are you an experienced Registered Manager looking for an opportunity to lead a specialist service and make a meaningful difference to the lives of people with complex needs? Ballater House is looking for an experienced and motivated Registered Manager to lead our Learning Disability care home with nursing in Coulsdon, Surrey. This is a key leadership role, overseeing the day-to-day operation of the service, developing and supporting a dedicated team, and ensuring the highest standards of care, compliance and quality are consistently maintained. As Registered Managere will take overall responsibility for the day-to-day management of Ballater House, ensuring high-quality care, strong team performance and full compliance with CQC requirements. • Lead and oversee the day-to-day operation of the service as Registered Manager., • Recruit, manage, supervise, develop and retain staff., • Oversee nursing and support worker rotas., • Ensure high standards of care, medication management and service user reviews., • Maintain compliance with CQC, Mental Health Act, Mental Capacity Act, health & safety and COSHH requirements., • Drive effective governance, risk management and continuous improvement., • Provide rotational out-of-hours on-call support., • Current NMC registration and previous experience as a CQC Registered Manager., • Experience managing a specialist or dual-registered care service., • Strong leadership, people management and communication skills., • Knowledge of risk assessment, safeguarding and evidence-based care., • Ability to supervise, mentor and develop multidisciplinary teams., • Strong organisational skills with the ability to prioritise and delegate effectively., • Good knowledge of CQC requirements and relevant legislation., • A proven track record of managing as a Registered Manager, managing a service with a minimum Good CQC rating is desirable., • Knowledge of the London commissioning landscape is desirable. Bramley Health is a specialist health and social care provider, operating 9 care homes and 1 hospital around London and the Southeast of England. Our key focus is to take care of men and women of a working age with a variety of complex and challenging needs, helping them to live a meaningful and fulfilling life. Kindly note that we are unable to provide sponsorship for this role and an enhanced Disclosure and Barring Check is required for this role. #J-18808-Ljbffr

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. AI is fundamentally changing how software companies operate. At Phorest, we’re investing in AI not just as a product capability, but as a core part of how we work. We’re looking for a Staff Software Engineer — AI Enablement to become a founding member of our AI Enablement team. This is a highly autonomous hands-on Staff engineering role. You’ll work across Phorest to identify the highest-leverage opportunities, understand how work really happens, and use AI, automation or software to create measurable business impact. You’ll combine deep technical expertise with strong product judgement, alongside strong commercial and strategic thinking — taking ambiguous problems from discovery through experimentation and into reliable production systems. The goal isn’t to put AI everywhere. It’s to find where technology can create the greatest leverage, choose the right approach, prove the value it creates, and build the foundations that allow that impact to scale. • Set the technical direction for AI Enablement: identify and lead solutions to complex, high-leverage problems across the business and establish the engineering patterns and standards that others can build on., • Find and deliver the biggest opportunities: work directly with functions to understand their goals and workflows, prioritise where AI Enablement can create the most value, and drive work from problem through to outcome., • Build the right solution: rapidly prototype and deliver AI-powered tools, agents, automations or conventional software, making pragmatic build-vs-buy decisions based on value, capability, cost, security and maintainability., • Build production systems teams can depend on: ensure critical solutions are scalable, secure, observable, reliable, maintainable and appropriately owned., • Measuring impact: Establish a baseline before each engagement and measure the outcomes afterwards, including engineering, tooling and model costs versus the value created. You will use this evidence to influence future investment, prioritisation and decision-making., • Build for scale: create reusable capabilities, governance and ways of working that make future engagements faster and safer, while helping to shape and manage AI tooling, security, production use and spend across Phorest., • Act as a multiplier: share knowledge, mentor others and help raise AI and engineering capability across the organisation. Provide high-quality actionable feedback, establishing best practices that enable others to make good AI and technical decisions independently., • Every engagement should ultimately answer: What changed? What did it cost? What value did it create? You will build a strong understanding of Phorest’s strategy, business model, customers, key workflows and the opportunities created by emerging AI capabilities. You will proactively identify and prioritise the highest-leverage opportunities, build relationships across technical and non-technical functions, and establish a clear view of where AI Enablement can create meaningful strategic, commercial and organisational impact. You will lead an initial opportunity from discovery through experimentation and into production, demonstrating measurable value. You will also begin establishing the strategic principles, technical patterns, governance and operating model that will allow AI Enablement to scale beyond individual engagements. Success means building a repeatable AI Enablement model that delivers many multiples of its cost in measurable business value. You’ll help establish the technical direction and framework that allow a growing AI Enablement team to work across multiple functions, reuse what works and continuously increase its impact. Prove the model at the scale of one. Demonstrate the return. Scale what works. We’re looking for a Staff-level engineer who combines deep technical expertise, strategic thinking, strong product judgement and practical AI experience. • Preferably 10+ years experience designing, building and operating complex production software, with the technical breadth and judgement expected of a Staff Engineer., • Strong practical experience with modern AI, ideally including AI-powered products, internal AI tooling or production LLM applications., • Experience leading complex, high-impact technical initiatives across team or functional boundaries., • Strong architecture and software engineering fundamentals across APIs, integrations, cloud infrastructure, security, scalability, observability and reliability., • Strong product and commercial instincts — able to take an ambiguous problem through discovery, experimentation, user feedback and production delivery., • Strong strategic judgement — connecting technical decisions to business outcomes and balancing short-term experimentation with sustainable long-term solutions., • The ability to operate autonomously, influence without authority and drive critical work through to measurable outcomes., • Excellent communication, listening and collaboration skills across technical and non-technical stakeholders., • Strong judgement around the evolving AI landscape, build vs buy, governance, security, quality and cost., • A track record of raising the effectiveness of others through technical leadership, mentoring and knowledge sharing., • You have a strong growth mindset, actively seeking and providing high-quality actionable feedback, and role model Phorest’s values as a culture ambassador., • Most importantly, you’ll be deeply curious about AI, constantly exploring what’s becoming possible, and motivated by turning those possibilities into meaningful improvements in how an organisation operates., • Experience building tools that help other teams use AI effectively, agentic systems, AI evaluation and orchestration, or establishing AI governance and managing AI tooling and model spend., • Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service., • As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection., • We help you travel by providing a bike to work scheme as well as tax saver transport tickets., • We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause., • We care for your family and provide Enhanced Maternity and Paternity Benefits., • We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning., • Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. #J-18808-Ljbffr

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Phorest is expanding its Payments solutions, delivering both online and in-store payment experiences to thousands of businesses daily. As an Engineering Manager, you will lead one of the teams within the Pay Pillar, which currently consists of three teams. Your expertise in delivering high-quality, reliable fintech products will play a key role in scaling and improving our payments infrastructure. Your primary responsibility will be to grow, coach, and motivate a team of engineers, helping them achieve their individual goals while driving Phorest’s broader objectives. While you’ll have opportunities to be hands‑on, your main focus will be on setting your team up for success, removing blockers, and enabling smooth execution. You’ll work closely with the Head of Engineering and Product team to define the team’s strategy while also collaborating with other teams where domains overlap. Additionally, you should have experience in establishing effective escalation processes for production issues, fostering operational excellence, championing observability, and promoting efficient time management within the team. Your leadership will be essential in maintaining a stable, scalable, and innovative payment ecosystem at Phorest. • Lead, mentor, and develop an engineering team within the Pay Pillar., • Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance., • Actively participate in recruiting, onboarding, and building a diverse and inclusive team., • Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions., • Work closely with the Principal Engineer to prioritize and address technical challenges effectively., • Contribute hands‑on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems., • Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high‑quality solutions., • Ensure technical solutions align with business goals and provide seamless payment experiences for our clients., • Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met., • Implement robust monitoring tools to proactively detect and address system issues., • Establish effective escalation processes and advocate for operational excellence within the team., • Drive the execution of key technical projects, ensuring timely delivery while maintaining quality., • Identify bottlenecks, improve processes, and ensure the team follows software delivery best practices., • Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support., • 2+ years demonstrated impact in a similar leadership role, at scale and having direct reports., • Bachelor's Degree in Computer Science or a similar related field., • Strong proficiency and 5 years of professional experience with object-oriented software design (for example Java, Kotlin, Ruby)., • Experience designing scalable resilient solutions ideally in fintech domain., • The ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way., • You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently., • You have a proven history of building close working relationships with your product counterparts and external stakeholders (like payment providers or 3rd party solutions), with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence., • Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomy., • Experience working with and managing Agile teams, as well as driving improvement across the whole development process., • Experience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewarded., • You’ll focus on quality, while increasing efficiency, delivering value and reducing waste., • Experience with monitoring and observability tools. Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. #J-18808-Ljbffr

• Phorest is expanding its Payments solutions, delivering both online and in-store payment experiences to thousands of businesses daily. As an Engineering Manager, you will lead one of the teams within the Pay Pillar, which currently consists of three teams. Your expertise in delivering high-quality, reliable fintech products will play a key role in scaling and improving our payments infrastructure, • Your primary responsibility will be to grow, coach, and motivate a team of engineers, helping them achieve their individual goals while driving Phorest’s broader objectives. While you’ll have opportunities to be hands‑on, your main focus will be on setting your team up for success, removing blockers, and enabling smooth execution, • You’ll work closely with the Head of Engineering and Product team to define the team’s strategy while also collaborating with other teams where domains overlap, • Your leadership will be essential in maintaining a stable, scalable, and innovative payment ecosystem at Phorest, • Lead, mentor, and develop an engineering team within the Pay Pillar, • Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance, • Actively participate in recruiting, onboarding, and building a diverse and inclusive team, • Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions, • Work closely with the Principal Engineer to prioritize and address technical challenges effectively, • Contribute hands‑on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems, • Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high‑quality solutions, • Ensure technical solutions align with business goals and provide seamless payment experiences for our clients, • Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met, • Implement robust monitoring tools to proactively detect and address system issues, • Establish effective escalation processes and advocate for operational excellence within the team, • Drive the execution of key technical projects, ensuring timely delivery while maintaining quality, • Identify bottlenecks, improve processes, and ensure the team follows software delivery best practices, • Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support, • Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc), • As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection, • We help you travel by providing a bike to work scheme as well as tax saver transport tickets, • We care for your family and provide Enhanced Maternity and Paternity benefits, • We grow our own timber! We provide a great learning environment including an extensive onboarding program, • Career development is important to us. We even have our own in‑house Learning and Development/Business coach and many online resources including LinkedIn learning, • We don’t believe in formal dress codes. We prefer causal things You should have experience in establishing effective escalation processes for production issues, fostering operational excellence, championing observability, and promoting efficient time management within the teamYou should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequentlyYou have a proven history of building close working relationships with your product counterparts and external stakeholders (like payment providers or 3rd party solutions), with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellenceStrong proficiency and 5 years of professional experience with object-oriented software design - (for example Java, Kotlin, Ruby)Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomyExperience designing scalable resilient solutions ideally in fintech domainBachelor’s Degree in Computer Science or a similar related fieldYou’ll focus on quality, while increasing efficiency, delivering value and reducing wasteExperience with monitoring and observability tools2+ years demonstrated impact in a similar leadership role, at scale and having direct reportsExperience working with and managing Agile teams, as well as driving improvement across the whole development processExperience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewardedThe ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit #J-18808-Ljbffr

Join to apply for the Customer Growth & Retention Lead role at Phorest Software 1 month ago Be among the first 25 applicants Join to apply for the Customer Growth & Retention Lead role at Phorest Software Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity As our Customer Growth & Retention Lead, you’ll be at the helm of global initiatives aimed at increasing customer lifetime value by reducing churn, enhancing engagement, and boosting expansion revenue. You’ll lead a high-performing global team focused on customer marketing, lifecycle communications, and product education. This role will partner closely with Customer Success, Training, Product, and Marketing teams to align strategy and ensure customer needs are met at every stage of their journey. Your mission is to build world-class customer engagement programs, optimize product adoption journeys, and enable self-serve education frameworks — all while identifying risks and uncovering opportunities for growth in key markets. What You'll Do Team Management and Strategy: You will lead and mentor a small global team focused on customer marketing, lifecycle communications, and product education. You'll set the strategic direction for increasing customer lifetime value and reducing churn, aligning initiatives with key partners like Customer Success, Product, and Marketing. Analytics & Insights for Growth: You will leverage data from various sources (CSAT, NPS, product usage) to identify trends, uncover opportunities, and build actionable strategies for customer retention and expansion. You will also use this data to identify early indicators of churn and upsell potential. Customer Enablement & Lifecycle Communications: You will design and execute enablement programs and content tailored for regional variations, and lead the development of segmented lifecycle journeys (onboarding, engagement, reactivation) to improve product adoption and drive continuous improvement. Cross-functional Product Alignment & Education: You will act as the voice of the customer, using feedback and data to influence the product roadmap. You'll also work to streamline product communications and enhance self-serve education resources to increase product adoption and reduce the need for direct support. Who You Are • Experience:5 years in Customer Success, Customer Education, Enablement, or a related field within a SaaS or tech environment. 2-3 years in global or regional leadership experience strongly preferred. Analytical: Data-driven decision-maker with experience using metrics such as NRR, GRR, churn, and engagement rates to guide strategy. Lifecycle Expert: Deep understanding of customer segmentation, lifecycle journeys, and behavior-driven engagement. Strategic & Hands-On: You can set vision and strategy, but also love getting into the details to execute. Collaborative Communicator: Adept at working cross-functionally and influencing stakeholders at all levels. Customer-Obsessed: You champion the customer in everything you do, with a keen understanding of engagement drivers across different cultures and markets. Organized Multitasker: Strong project management skills; comfortable managing multiple programs across time zones and teams. Nice to Have: Experience in the beauty, wellness, healthcare, or services industries. Familiarity with tools such as HubSpot, Salesforce, Pendo, Intercom, or similar platforms. Experience managing e-learning or LMS systems in a SaaS environment. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We supportthe women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programsand provide access tomany online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer.For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. • Not Applicable, • Other, • Other, • Software Development Referrals increase your chances of interviewing at Phorest Software by 2x Get notified about new Customer Specialist jobs in Leatherhead, England, United Kingdom. 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An international justice organization is seeking a Senior Legal and Policy Advisor to lead strategies enhancing justice access for male survivors of CRSV.The role includes managing teams, conducting legal research, and advocating for policy changes at global levels.Ideal candidates should have a law

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Based in the Department of Health Sciences, you will receive five years of funding, dedicated research support, a linked PhD scholarship and structured professional development. These are full-time, five-year appointments at Grade 7 (£46,049–£56,535 per year), expected to start in April 2027. Yo

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Join Evri as a self-employed courier and earn extra bonuses on top of your usual parcel payments during our busy Christmas season. Earn up to £2,500 in additional bonuses between NOW and January 2027, with payments made weekly. Plan your deliveries around other commitments while completing you

Join Evri as a self-employed courier and earn extra bonuses on top of your usual parcel payments during our busy Christmas season. Earn up to £2,500 in additional bonuses between NOW and January 2027, with payments made weekly. Plan your deliveries around other commitments while completing you

Create a fun, engaging environment for both customers and colleagues. Ensure operational excellence, including audits, budgets, and stock management. Previous experience in retail management, ideally 1+ years.

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Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other

Once you have uploaded all required documents and passed your background check, you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first.

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