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Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: £30k - £35k Benefits: • Free Lunch, • Free Refreshments, • Pizza Friday, • Chocolate draw, • Free Parking, • Fruit / Snacks, • Break out room, • Flexible time Summary Role: • Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from, • Supporting Windows 11/10/7 end user support, • Supporting Mac OS, • Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc., • Creation and maintenance of users and groups in 365, seeking approval when required, • Being on hand and available when needed physically in the office, • Remotely supporting offices from around the world, • Maintain on premise AD, • Troubleshooting email issues through Mimecast and Exchange 365, • Ensuring newly built laptops are connected to InTune, • Support various company applications and systems:, • Deskbird - used for schedule management, hot desk and parking space booking, • KnowBe4 - used for our cyber security training, • Sophos - used for endpoint antivirus and firewall management across the offices, • Synology - used for NAS in various offices and locations, • Microsoft Dynamics - used by the Commercial team for CRM, • Ubiquiti - used for wifi in the UK office, • Meraki - not currently licensed, but there are still active devices plugged in in various offices, • CodeTwo - used to apply signatures on our Exchange emails, • Responding to each email as it comes in, there are some standard templates when needed, • Information gathering for any tickets that need to be escalated, • Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc., • Managing starters and leavers, • There is a document to be kept up to date, where you can also keep track of when this is done, • Following the process for each starter and leaver, there is a document on each process, • Maintaining the IT documentation, • Ensuring user guides are kept up to date, • Maintaining the distribution lists spreadsheet as groups are created/deleted, • Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout, • Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Field Network Engineer Remote and Office based (Chesham) UK About Us: We provided cutting-edge wireless technology solutions partnering with industry leading organisations across a diverse range of sectors in education, public sector, construction, healthcare and leisure since the inception in 2019 our business has grown rapidly with over 50% growth last year alone. The Role: As a key member of our technical team the Network Engineer is responsible for designing, implementing, managing, and maintaining our networking solutions for a diverse range of clients. This role involves ensuring network reliability, security, and performance while supporting the organisation's IT infrastructure needs. The role will be a mixture of office based (Chesham) and working on customer sites. You will be responsible for leading the installation and maintenance of our networking solutions at client sites, including but not limited to: • Enterprise Grade WiFi and wireless connectivity solutions - Ruckus, Cambium, Aruba, • Switching - Aruba, Cisco, Meraki, • Firewalls & Routers - Watchguard, Fortinet, PFSense, • WAN Connectivity Responsibilities: Network Design and Architecture: • Design, plan, and implement network infrastructure to meet the organisation's requirements., • Experience of completing Wi-Fi surveys., • Evaluate and recommend network hardware and software solutions., • Create network diagrams and documentation., • Network Configuration and Maintenance:, • Configure and maintain routers, switches, firewalls, wireless LAN, VPN, QoS and other network devices/services., • Monitor network performance and troubleshoot issues., • Perform regular network maintenance tasks, such as software updates and patches. Security and Compliance: • Implement and maintain network security measures to protect against threats and vulnerabilities., • Ensure compliance with security policies and industry regulations (e.g., GDPR, HIPAA)., • Conduct security assessments and vulnerability scans. Network Monitoring and Optimization: • Monitor network traffic and analyse data to optimise network performance., • Identify and resolve network bottlenecks and connectivity issues., • Implement Quality of Service (QoS) and traffic shaping policies. Network Troubleshooting: • Providing Level-2/3 support and troubleshooting to resolve issues., • Diagnose and resolve network outages and connectivity problems., • Collaborate with other IT teams and service providers to resolve complex issues., • Maintain detailed incident and resolution records. Network Documentation: • Maintain accurate network documentation, including configurations, diagrams, and inventory., • Update network diagrams and documentation as changes are made. Network Expansion and Scaling: • Plan and execute network expansion projects., • Ensure scalability and capacity planning to accommodate future growth. Collaboration and Communication: • Work closely with other IT professionals and departments to support their network needs., • Communicate technical information effectively to non-technical stakeholders. Qualifications & Skills: • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)., • Industry certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+, or equivalent., • Proven experience as a Network Engineer or similar role., • Strong knowledge of networking protocols, including TCP/IP, BGP, OSPF, VLANs, and VPNs., • Familiarity with network security best practices and technologies., • Proficiency in network monitoring and troubleshooting tools., • Excellent problem-solving and analytical skills., • Excellent communications skills with the ability to convey ideas and offer IT solutions to colleagues., • The ability to support non-technical customers and explain complex IT concepts in simple terms., • Excellent organisational skills with the ability to manage priorities and work to deadlines. What's in it for you?: • Up to 30 days a year of holiday plus bank holidays, • Company Pension Scheme, • Maternity Leave, • Paternity Leave, • Team away days, • Paid bereavement leave - not just direct family, • Comprehensive training, • Company van/car for work-related travel, • Company mobile and laptop, • Company debit card for necessary expenses

Position: Desktop Support M365 - 12 months FTC Location: Hemel Hempstead Salary: £30k - £35k Benefits: Free Lunch Free Refreshments Pizza Friday Chocolate draw Free Parking Fruit / Snacks Break out room Flexible time Summary Role: Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from Supporting Windows 11/10/7 end user support Supporting Mac OS Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc. Creation and maintenance of users and groups in 365, seeking approval when required Being on hand and available when needed physically in the office Remotely supporting offices from around the world Maintain on premise AD Troubleshooting email issues through Mimecast and Exchange 365 Ensuring newly built laptops are connected to InTune Support various company applications and systems: Deskbird - used for schedule management, hot desk and parking space booking KnowBe4 - used for our cyber security training Sophos - used for endpoint antivirus and firewall management across the offices Synology - used for NAS in various offices and locations Microsoft Dynamics - used by the Commercial team for CRM Ubiquiti - used for wifi in the UK office Meraki - not currently licensed, but there are still active devices plugged in in various offices CodeTwo - used to apply signatures on our Exchange emails Being in charge and staying on top of the IT Support mailboxKeeping the inbox up to date and tidy Responding to each email as it comes in, there are some standard templates when needed Information gathering for any tickets that need to be escalated Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc. Managing starters and leavers There is a document to be kept up to date, where you can also keep track of when this is done Following the process for each starter and leaver, there is a document on each process Maintaining the IT documentation Ensuring user guides are kept up to date Maintaining the distribution lists spreadsheet as groups are created/deleted Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G) Making sure toner for printers are kept in stock, replacing in the printers as neededOrdering new license as required, adobe, Microsoft 365 INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

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