London
Supervisor – Award winning Mexican Restaurant This is an award-winning Mexican restaurant & cafe with 3 sites We are looking for an experienced Supervisor to join our team in Shoreditch. Proud to be listed in the Michelin Guide, our dedicated team helps us fulfil our dream of leading the Mexican food scene. Preparing speciality ingredients using traditional cooking techniques, we serve delicious, unique food with exceptional flavours to guests from the City to the West End. If you’re a friendly, energetic individual with a great sense of humour then Santo Remedio is the perfect place to work. Benefits include: • Christmas and Boxing day off, • Staff food and drinks, • Membership to the CODE hospitality app, • 50% off food on tables up to 4 people, • Paid day off on your birthday, • Pension scheme The main responsibilities for the Supervisor will include: • Assist in supervising all restaurant staff, including servers, hosts, and bar staff;, • Ensure excellent customer service and handle customer complaints or issues as they arise., • Help to manage employee day-to-day schedules;, • Train new employees and provide ongoing training for current staff to maintain quality service;, • Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks;, • Enforce health and safety regulations and maintain a clean and safe working environment;, • Handle reservations and oversee the reservation system to ensure efficient seating arrangements;, • Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary;, • Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts;, • Collect and analyse guest feedback to improve service and the dining experience;, • Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £17 per hour including service charge; tronc points on top.