Mortgage Administrator Supervisor - must have exp
2 days ago
Leicester
Administration Supervisor\n\n📍 Leicester / Ipswich / Turvey (multi-site role)\n\nAre you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Administration Supervisor to support the day-to-day running of a busy mortgage and protection administration team.\n\nThis is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.\n\nThe Role\n\nYou'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.\n\nKey responsibilities include:\n\nManaging and motivating a team to achieve performance targets and SLAs\nSupporting mortgage and protection cases from submission through to completion\nCommunicating effectively with advisers, customers, lenders, solicitors, and other stakeholders\nEnsuring all documentation is accurate, complete, and submitted on time\nMonitoring case progress and keeping stakeholders informed\nDelivering coaching, feedback, and regular 1:1s to develop team members\nMaintaining compliance with regulatory requirements and data protection standards\nContributing to a positive team culture and leading by example\nDeputising for the Administration Team Manager when required\n\nWhat We're Looking For\n\nExperience:\n\nPrevious experience in an administrative leadership or supervisory role\nBackground in financial services (mortgages and/or insurance preferred)\nExperience working with multiple stakeholdersSkills & Attributes:\n\nStrong leadership and team development skills\nExcellent communication and organisational abilities\nHigh attention to detail and a methodical approach\nAbility to prioritise and manage multiple workloads\nCustomer-focused with a proactive, solution-oriented mindset\nResilient, adaptable, and motivated to drive results\nHigh level of integrity and professionalism\n\nWhy Apply?\n\nOpportunity to lead and shape a high-performing team\nVaried and fast-paced role with real impact on customer outcomes\nSupportive environment with opportunities for development\nMulti-site exposure across the business\n\nAdditional Information\n\nTravel between sites is required, including occasional overnight staysOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website