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  • Cafe Supervisor
    Cafe Supervisor
    5 days ago
    £28000–£31000 yearly
    Full-time
    North Finchley, Barnet

    Position Type: Full-time / Permanent (Includes weekend shifts) Reports To: Café Owner ​About Us ​We are a passionate, independent community café nestled right in the heart of the park. We pride ourselves on being a welcoming hub for locals, families, dog walkers, and park visitors. Our focus is entirely on home-made, artisanal food,from specialty coffee and homemade cakes, pasta and bread to seasonal soups and thoughtful dishes served with genuine warmth. We love what we do, and we are looking for someone who shares that same passion for exceptional food and community spirit. ​The Role ​As our Café Supervisor & Lead Barista, you will be the face of the café and the heartbeat of the daily floor operations. This is a hands-on role where you will split your time between crafting excellent specialty coffee, managing the day-to-day workflow, and making sure every customer leaves with a smile. ​You will work closely with the owner to maintain high standards, and ensure the café runs smoothly, safely, and efficiently. ​Key Responsibilities ​Hospitality & Service: Welcome our diverse community of regulars and visitors with genuine warmth. Deliver efficient, friendly service even during our busiest peak hours. ​Coffee Excellence: Craft consistently high quality specialty coffee. Maintain milk steaming and latte art standards, and keep the espresso machine and grinder immaculately clean. ​Food preparation. Assist in the making of bread and pasta and support the kitchen. ​Daily Operations: Open and close the café securely. Confidently manage the POS/till system (Square/SumUp), process payments, and ensure accurate cash handling. ​Quality Control: Ensure our handmade food, cakes, and drinks are presented beautifully and consistently. Maintain strict food hygiene, health and safety, and cleanliness standards across the entire site. ​Stock & Display: Keep front of house displays looking vibrant, full, and appetising. Monitor stock levels and assist with ordering or inventory rotation. ​What We Are Looking For ​A People Person: Excellent communication and interpersonal skills are non-negotiable. You genuinely enjoy chatting with customers, building relationships, and handling busy situations with patience and grace. ​A Passion for Food & Drink: You care deeply about hospitality. You have a real interest in specialty coffee, artisanal food production, and quality ingredients. ​Proven Experience: At least 1–2 years of experience working as a senior barista or supervisor in a fast-paced, high-volume specialty café environment. ​Reliability & Initiative: You are punctual, organized, and proactive. You can see what needs to be done without being asked and can problem-solve on your feet. ​What We Offer ​A competitive hourly rate/salary based on experience. ​A vibrant, scenic, and uniquely rewarding working environment surrounded by nature and a great local community. ​Free meals and specialty coffee while on shift. ​A collaborative environment where your ideas for the café, seasonal menus, and operations are genuinely valued. ​Reasonable daytime hours Mondays and Tuesdays off (no late-night shifts!). ​To Apply ​If you have a passion for great food, excellent coffee, and community spirit, we’d love to hear from you!

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  • Customer Service Assistant
    Customer Service Assistant
    1 month ago
    £24000–£26000 yearly
    Full-time
    Bulls Cross, Enfield

    About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities • You will be able to provide First Class customer care via Gorgias and similar platforms., • Manage all customer communication efficiently and promptly., • Cooperate with couriers daily to resolve shipment issues or delays., • Proactively collaborate with the team to develop solutions for recurring queries or complaints., • Ensure adherence to Vanquish policies and procedures., • Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You • Exceptional Customer Service experience, • Excellent customer service skills, • Computer literacy, including Microsoft Office and Gmail, • Fluency in English (written and spoken), • Ability to work well under pressure and adapt to change, • A highly motivated individual that is focused on developing, customer service, and using initiative., • Effective team player with a positive, hard-working attitude, • Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

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