Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract
hace 2 días
Liverpool
\n Voice Engineer (Microsoft Teams Voice | Cisco | Ribbon SBC | PowerShell) - Contract \n Location: Chester (Hybrid - 3 days per week onsite) \n We are recruiting for an experienced Voice Engineer to join a large-scale enterprise environment, supporting and maintaining a global voice infrastructure with a strong focus on Microsoft Teams Voice and enterprise telephony. \n This is an excellent opportunity for an engineer with a background in Microsoft Teams Phone, Cisco Voice and SIP/VoIP technologies who enjoys working in a fast-paced production environment, troubleshooting complex voice issues and collaborating with global support teams. \n Responsibilities \n\n • \n Provide operational support for Microsoft Teams Voice and enterprise telephony platforms. \n • \n Troubleshoot and resolve complex voice, SIP and interoperability issues across Cisco and Microsoft Teams environments. \n • \n Support core voice services including Session Border Controllers (SBCs), carrier connectivity and enterprise telephony. \n • \n Investigate and resolve incidents, working closely with infrastructure, network and carrier support teams. \n • \n Participate in change management, problem management and major incident activities. \n • \n Monitor service performance and proactively identify opportunities for service improvement. \n • \n Engage with Microsoft support where required, managing escalations through to resolution. \n • \n Produce clear technical documentation and communicate effectively with technical and business stakeholders. \n\n Essential Skills & Experience \n\n • \n 5+ years' experience supporting enterprise Voice or Unified Communications environments. \n • \n Strong experience with Microsoft Teams Voice/Teams Phone. \n • \n Experience supporting Cisco Voice/CUCM environments. \n • \n Knowledge of Ribbon SBC or other Session Border Controllers. \n • \n Experience with Direct Routing and enterprise telephony. \n • \n Strong understanding of SIP, VoIP and carrier connectivity. \n • \n Experience with Microsoft 365 Admin Centre, Teams Admin Centre and Microsoft Entra. \n • \n Experience with Call Analytics, Call Quality Dashboard (CQD) and Quality of Experience reporting. \n • \n PowerShell Scripting and Microsoft Graph API experience. \n • \n Experience using ServiceNow and/or Remedy. \n • \n Strong incident, problem and change management experience within a production environment. \n\n Desirable \n\n • \n Microsoft 365 Certified: Teams Administrator Associate. \n • \n Experience with Splunk and ThousandEyes. \n • \n Experience supporting Contact Centre technologies. \n • \n Previous experience within a large enterprise or financial services environment. \n\n This contract offers the opportunity to work within a highly available global voice infrastructure, supporting business-critical collaboration platforms and driving operational excellence across enterprise voice services.