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Overview In this role, you will support patients in urgent situations by guiding care and coordinating responses from the Emergency Operations Centre. You will work across emergency and non-emergency calls, collaborating with police, fire services, and healthcare professionals. The role blends training and hands-on call handling to deliver timely, critical information to crews and responders. This opportunity offers development within a compassionate, fast-paced NHS trust that values flexible working and staff growth. Pay / BenefitsFlexible working including part-time, job shares and hybrid (role dependent)27 days annual leave (33 with service)Contributory PensionNHS DiscountsCar lease and salary sacrifice schemesEmployee assistance and counselling service ResponsibilitiesHandle emergency and non-emergency calls from the public, police, and healthcare professionalsProvide appropriate patient care guidance until ambulance arrivalCoordinate information for patient transfers and inform agencies about incidentsSupport ambulance crews and dispatchers with situational information, especially during major incidentsParticipate in call handling assessments and ongoing rota-based mentorshipContribute to team leadership and coaching within the call centre Key requirementsGCSEs (5 A–C) including English, or NVQ Level 3 in a relevant subjectMinimum 2 years’ experience in a patient/customer-focused environmentIT literateAble to manage highly stressful situations and make sound decisionsDesirable: experience in a call centre environmentDisclosure and Barring Service (DBS) check requirementsFlexibility to work shifts including unsocial hourscalm under pressurestrong communication and listeningempathy and sensitivity to diverse needsteam collaborationIT literatecall handling skills (implied by role)

Tees Esk and Wear Valleys NHS Foundation Trust in Harrogate is seeking a Whole School Approach Practitioner to support schools with the wellbeing program and to help deliver prevention and early intervention for young people.

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 7 Patient Flow Manager to lead the Urgent Care Directorate's discharge and patient flow processes.

Birmingham and Solihull Mental Health NHS Foundation Trust is recruiting a Mental Health Nurse to join the Op COURAGE urgent care pathway, focusing on Veterans across the West Midlands. The role delivers high-intensity community-based support for Veterans across Birmingham, Black Country, Staffordsh

University Hospitals Birmingham NHS Foundation Trust is seeking an Emergency Planning Officer to coordinate EPRR across Good Hope, Heartlands, QE, Solihull and community sites. Essential qualifications include a degree in Emergency Planning or related field and a training/education qualification, pl

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking a Tobacco Dependency Advisor to support inpatients to stop or reduce smoking and promote smoke-free policies across inpatient services.

To work as part of the wider Department of Psychological Services, engaging in sharing of clinical experience, professional development opportunities, shared governance and being an advocate for the profession across University Hospitals Birmingham NHS Foundation Trust. University Hospitals Birmingh

To find out more about what it is like to work for our Trust please visit the following link: hdjgxd. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. NHS Car Lease scheme and Cycle to Work scheme.

South Cumbria NHS Foundation Trust invites applications for a Primary Mental Health Practitioner to support children and young people with their mental health.

Lancashire & South Cumbria NHS Foundation Trust's Pennine Lancashire area is seeking a Band 6 Staff Nurse for Darwen Ward, a male treatment ward at Pendleview unit, Royal Blackburn Hospital.

We have an opportunity for a permanent Registered Nurse to join our friendly Overnight Community Nursing team within York and Scarborough Teaching Hospitals NHS Foundation Trust Adult Community Services. Trust Information Pack: hdjgxd. Access to the NHS Pension Scheme, providing generous benefits up

Lancashire and South Cumbria NHS Foundation Trust is seeking a trained CBT and EMDR therapist to join the CAMHS service.

York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a highly motivated Consultant Urologist with a specialist interest in Female Urology to join our expanding Urology team. The post provides autonomous clinical responsibilities, leadership of multidisciplinary teams and opportuni

This includes the development and delivery of training to all levels of staff across the Trust with pre-designated roles within the Trusts emergency incident plans as well as some bespoke training packages as required. University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive

Surrey and Borders Partnership NHS Foundation Trust is seeking a Senior Psychologist to deliver expert assessment, formulation and interventions for adults in crisis.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:. The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. LSCFT support flexible working, we believ

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination. A clear schedule of commitments, both internal and external and including personal objectives,

Mid and South Essex NHS Foundation Trust is recruiting for a reliable, enthusiastic and motivated individual to join the Pulmonary Physiology, Sleep and Ventilation Department at Basildon Hospital.

York & Scarborough Teaching Hospitals NHS Foundation Trust in York or Scarborough seeks Consultant Radiologists with subspecialty interests including Chest, Head and Neck/Neuroradiology, Musculoskeletal and Vascular Interventional Radiology.

CNTW NHS Foundation Trust's Criminal Justice Liaison and Diversion (CJLD) team is expanding to cover adult and youth pathways across Northumberland and Tyne and Wear.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination. A Consultant Radiologist is required at The Shrewsbury and Telford Hospital NHS Trust for a bu

Leeds Teaching Hospitals NHS Trust is seeking an experienced pharmacy technician to join the North East & Yorkshire Pharmaceuticals Purchasing Consortium (NEYPPC) team.

Gloucestershire Health and Care NHS Foundation Trust is seeking a GP to join our team in the United Kingdom.

The Queen Elizabeth Hospital King'S Lynn NHS Foundation Trust is seeking a Lead Nurse for Gynaecology and Colposcopy to provide clinical leadership and direction for high-quality patient care.

Berkshire Healthcare NHS Foundation Trust is seeking an experienced Advanced Clinical Practitioner to lead autonomous assessment, diagnosis and management in urgent and community care settings. You will lead multidisciplinary teams, drive clinical governance and workforce development, and contribute

South Cumbria NHS Foundation Trust's Stevenson Ward is recruiting a band 6 RMN to join the ward as Clinical Lead within an established leadership team where you can develop your leadership skills.

Setting standards to be applied across all work which reflect the Trust requirements for high quality accommodation and high quality maintenance. Operate and fully participate in the Trust's Health & Safety policies and procedures including the use of Permits to Work, Risk Assessments and Method Sta

York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Senior Audiologist with a special interest in paediatrics to join the team. The role is based at York with clinics at Harrogate, providing audiology services for ENT and paediatric patients within the NHS framework. The succes

Bradford District Care NHS Foundation Trust is seeking Complex Emotional Needs Advanced Practitioners to work across Community Mental Health Teams in Bradford, AireWharfe and Craven, in collaboration with MDT colleagues.

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. Social Inclusion agenda, Awareness of: The Trust's Quality Improvement System. In Our Trust, everyone has a say in how they are supported and treated because we liste

Stockport NHS Foundation Trust is seeking a diligent administrator to provide high-quality administrative support to the Paediatric Surgical Pre-Op Assessment Department.

University Hospitals Birmingham NHS Foundation Trust is offering a Band 6 Trainee District Nurse role within Community Nursing.

Delivering a comprehensive hearing aid service for patients referred by GPs and the ENT Department, encompassing the provision of a full range of NHS digital hearing aids. To find out more about what it is like to work for our Trust please visit the following link:. Access to the NHS Pension Scheme,

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. For further information please see NHS Careers website. Demonstrable understanding of the national / NHSE diagnosti

With the support of the Ward Manager and their deputies the post holder will lead and contribute to the smooth running of the unit in a consistent way that reflects the Trusts' values. LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improve

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued.

Royal Berkshire NHS Foundation Trust is seeking an experienced sonographer to join the main ultrasound department.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. For further information please see NHS Careers website.

Blackpool Teaching Hospitals NHS Foundation Trust invites applications for a Consultant Gastroenterologist with special interest in Hepatology to join a busy and forward‑looking Gastroenterology and Liver service in Lancashire. The post emphasizes clinical care, training, on-call duties, and devel

Cambridge University Hospitals NHS Foundation Trust. Company: East of England Ambulance Service NHS Trust. They will champion modern, evidence-based methodologies, develop robust systems and tools, and lead horizon scanning activity to ensure the Trust is responsive to emerging risks, regulatory cha

The successful candidate will collaborate across Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust, driving the Trust’s vision of working together and improving together. Isle of Wight NHS Trust is recruiting a Matron for the Special Care Baby Unit on a full-time basis, Band 8a

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. NHS Car Lease scheme and Cycle to Work scheme. For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

The Royal Devon University Healthcare NHS Foundation Trust is seeking a registered Research Nurse to join our clinical research team, delivering trials in line with Good Clinical Practice and the Research Governance Framework.

Our purpose is to provide creative procurement solutions, strategic purchasing support and specialist knowledge to member NHS trusts and publicly funded bodies. We are hosted by Leeds Teaching Hospitals NHS Trust, providing the legal entity for the operation and the employer of our staff. About Leed

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country. Cambridgeshire a

We recognise the needs for a healthy work life balance, and we will consider flexible working applications in line with the trust policies and procedures. The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. Trust on the first Monday of ea

Blackpool Teaching Hospitals is a large acute trust with specialities including Tertiary services for Haematology, Cardiology and Adult CF. It will involve working with the lead pharmacist, Trust Clinical Education team, the wider regional groups and HEIs to develop and deliver the highest quality t

As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.