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We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
Interim Head of Finance | Public Sector | Remote working with occasional office trips Castlefield Recruitment are currently working in partnership with a Public Sector organisation who are looking to ...
Central London, Hybrid + Occasional travel to sites. Summary We are representing the UK's leading network of lettings and estate agencies. Who are not just a successful acquisitions company; they ...
Occasional reception cover, must be a team-play and able to support if sickness * R4 software
Customer Service Coordinator £11.44 per hour Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm Start ASAP ...
Interim Charity Finance Manager | £400-500pd Inside IR35 | Women Charity |4 days a week | 4-6 month contract | Largely remote with occasional travel to London This Finance Manager position is an ...
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Home based field service engineer role covering a regional / local area with some occasional stay away required (1/2 times a month / 1-2 days at a time) * Installation and servicing of mechanical ...
Mostly remote, occasional travel to London office Salary: £65,000 - £76,000 Are you a seasoned developer looking for a fresh challenge in the ever-evolving world of Microsoft 365 technology? We ...
... occasional long and unsocial hours - specifically the role requires ability to obtain an airside pass and to be a trained IT member of the BA Crisis Management Team This role may require travel and ...
No hybrid options) with occasional travel to EU offices. The close-knit management team is based in the Central London Head Office. Hours 9-6 or 10-7 with occasional overtime. This is an exciting ...
You can be based remotely as long as you are within the UK and are happy to make occasional meetings in London About the company A well-renowned national telecoms provider within a highly sought ...
SC Cleared Network Architect - 3months+- £750-850pd Inside IR35 - Remote ( with occasional travel to London) My client are a Global Consultancy who are looking for an SC Cleared Network Architect ...
Lead QAT Delivery Owner 6 Months Occasional Travel to London - Predominantly Remote Inside IR35 Happy to discuss all rates Change-IT are looking for a Lead QAT Delivery Owner to join a market leading ...
Neurodevelopmental Assessor CHS Healthcare Homebased with occasional traver £45,000-£54,000 per annum Permanent, Full Time Unlock your potential: Are you a passionate, Neurodiversity assessment ...
This role is based on site, with the occasional need to carry out viewings, a full UK driving licence would be desirable. You will be responsible for marketing vacancies. Process referrals and ...
Full Remote, however occasional visits to the London HQ will be required. This role requires the candidates to have been in complex finance transformations in the past, ideally within Insurance ...
Home Based (with occasional office visits) Package: £ 25,000 - £35,000 Type: Permanent My client a global loss adjusting company are currently recruiting for Home Based Virtual Loss Adjusters. As a ...
This is a remote hybrid role with occasional visits to client sites in London, Manchester and Edinburgh. It comes with a generous salary of £70k-£100k pa and many excellent benefits. As a Microsoft ...
This is a fully remote role with occasional travel to the London office with a salary up to £35,000 plus great benefits. Air Product and Ticketing Executive duties: * Ensure all fares are checked ...
The employment team is ranked a top tier, and advises a plethora of employer clients ranging from SMEs, and multinational and global corporations to the occasional senior executives and employees ...
Robert Half Technology is assisting a global market leading finance organisation to recruit a SailPoint IdentityNow Engineer - £750 - £850 per day - remote working (UK) - Occasional visit to London ...
This role involves occasional travel, approximately once per quarter within Europe and twice to the US* A client of mine based in the US is on the lookout for a Programme Manager ready to lead ...
Occasional travel to their headquarters in Hampshire would be expected, this would not be regular. This is an exciting time to join an award winning UK Solar Supplier, headquartered in the UK with ...
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