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Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

REPORTING TO: Manager, Team Member Service Centre LOCATION: World Business Centre (Heathrow) HOURS: Full time, 37.5 hours per week SHIFT PATTERN: Monday - Friday, 8.30am-5pm SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE We are looking for a capable, driven, flexible and solutions focused individual for the position of HR Administrator. This role will report to the Manager, Team Member Service Centre. The successful candidate will be able to work in a fast-paced environment, delivering HR support to our operational teams primarily utilising the Company’s new global enterprise system Oracle TMG and supporting business critical projects. The role exposes the applicant to data entry, onboarding processes, compliance and projects. It is a great opportunity for a person who is meticulous in accurately entering in data, excellent customer service, strong attention to detail and supporting the HR function. KEY RESPONSIBILITIES To administer starter/leaver processes including all documentation, contracts, offer letters. Immigration Documentation checks for new starters. To work in partnership with HR and Payroll teams to ensure data records are consistently and accurately maintained. To prepare all contracts/letters for any changes to employee terms and conditions. To enter data in the HR System – Oracle and maintain these accordingly. To prepare all reference requests and liaise with external companies. To manage the UK HR Inbox. Acting as first point of contact for general HR queries. To provide general administration support to the HR Department as required including filing, answering the telephone, scanning, photocopying and emails. REQUIRED SKILLS AND EXPERIENCE Ability to communicate effectively with internal and external contacts at all levels. Ability to work to work in a fast-paced environment with strict deadlines, within defined standards. Ability to work appropriately with confidential and sensitive information. Ability to undertake notes/minutes at meetings. Good personal organisation and a flexible approach. Excellent written and verbal communication skills with great attention to detail. A creative and decisive thinker. Ability to work as part of a team. Good Microsoft Office skills. DESIRED SKILLS AND EXPERIENCE Experience of Human Resources administration. Experience of producing accurate and complex employment/contractual documentation and correspondence. Good understanding of Right to Work requirements. Ability to provide basic advice on employment terms, conditions, policies and procedures. Experience of using Oracle - HR IT System or a similar HR IT System. Experience working in a HR Shared Services Team. Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Are you an experienced cleaner looking for an ongoing, full-time role in Norwich?. ARC Recruitment is seeking reliable and dedicated cleaners for a fantastic temp-to-perm opportunity with our client.

Join Hoxton Farms as our part-time office and laboratory cleaner. Brand new lab and office near Old Street. We’re looking for a dedicated, reliable cleaner to help keep our entire workspace clean, safe, and professional.

Adore Recruitment are looking for a Warehouse / Office Cleaner to work in Crayford, Kent.

Temporary office cleaning role for holiday cover.

Are you an experienced cleaner looking for an ongoing, full-time role in Norwich?. ARC Recruitment is seeking reliable and dedicated cleaners for a fantastic temp-to-perm opportunity with our client.

We are looking for an office cleaner in Oriel Road. To be responsible for carrying out and completing daily cleaning tasks and procedures to prescribed standards and maintain clean and hygienic conditions throughout an office in accordance with site‑specific cleaning schedules.

If you are an experienced office cleaner who is interested in this opportunity, please apply via this job posting to be contacted by a member of our team. Meridian requires an office cleaner to start ASAP in St. We are looking for experienced office cleaners who can uphold their high standards.

Office Cleaner – Urgently Required in Oakham Area. Interaction Recruitmentis looking for an experienced Office Cleanerto join our team in the Oakhamarea. Maintaining reception, office, kitchen, and toilet areas to a high standard.

Pinnacle Group is seeking a General Office Cleaner to maintain high standards of cleanliness in our industrial facilities. Dusting and wiping down surfaces, including desks, chairs, windowsills, skirting boards and other office furniture santisoing as you go along.

Office Cleaner – Urgently Required in Oakham Area. Maintaining reception, office, kitchen, and toilet areas to a high standard.

We are looking for a cleaning operative to work in the Pride Park area of Derby.Brunel Parkway, Pride Park, Derby, DE24 8HR.Wednesday: 7:00am to 9:15am (2.We are a Real Living Wage employer).Permanent Position; Temporary applications for work will not be considered.Responsibilities and requirements.

Office Pride is looking for a part-time cleaner/janitor needed 3 days a week (Monday, Wednesday, and Friday) evening at a facility located in Vine Grove/Radcliff area. Office Pride is a faith-based reputable and thriving organization committed to excellence in commercial cleaning. As a Cleaning Tech

You’ll start your shift each morning at our Portsmouth office from 5am, where you’ll clean the office and a nearby local site. Clean our office and one local site as part of your daily routine. Must be able to get to our Portsmouth office by 5am.

Pinnacle Group is looking to recruit an experienced Office & Facilities Cleaner to join the Pinnacle Workplace cleaning team at our client's Specialty Chemistry Company based in Ellesmere Port, CH65. Cleaning offices, meeting rooms, staff kitchens and dining areas.

We are looking for a cleaning operative to work in an office environment, in the Shirley area of Solihull.

We are looking for a cleaning operative to work in the Pride Park area of Derby.Brunel Parkway, Pride Park, Derby, DE24 8HR.Wednesday: 7:00am to 9:15am (2.We are a Real Living Wage employer).Permanent Position; Temporary applications for work will not be considered.Responsibilities and requirements.

Bank Support Worker - London Whetstone Days and nights .Pro rata on hours worked .Flexible Additional Holiday Purchase Scheme.DBS check paid by Caretech prior to starting with us.Full induction programme to Care Certificate Standards.Free Employee Assistance Programme.We offer Appren

Support WorkerFull-time (39 hours per week)£24,829 per annum (pro rata).Looking for a meaningful career where you can make a difference every day? Join Avenues – where people smile, laugh, grow, and achieve great things together.At Avenues, we believe that when our teams feel valued and supported

Position: Support Worker – Children’s Residential Care.Location: SomersetHourly Rate: £14- £14.Are you passionate about making a real difference in the lives of children and young people?.Are you driven to create positive outcomes for others?.Are you flexible, compassionate, and child-focused?

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.We are currently looking for a dedicated and detail-oriented Mem

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

We are looking for a Cleaner to join our fabulous team. What a Cleaner does at JW Lees:.

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

As an Office Administrator you will benefit from the following:. Catering Office Administrator - London. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Catering Office Administrator who strives to exceed expectation

As a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files and support our managers.You'll also meet and greet visito

This festive season, we're looking for enthusiastic individuals to join our team as Accommodation Cleaners. No experience? No problem! Whether you're an experienced cleaner or new to the role, we'll provide all the training and support you need to excel. Come and join our team this Winter and be par

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

We are looking for a Cleaner to join our fabulous team. What a Cleaner does at JW Lees:.

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Cleaner - London. We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Eurest, contracted to 30 hours per week. As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences f

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Part Time Cleaner - Clonmel. If you're a committed Cleaner looking for a role you'll shine in, we've got the position for you.

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support

Housekeeper - Relocation Opportunity - Braemar, Scotland.Join Our Award-Winning Team at The Fife Arms!.Nestled in the picturesque village of Braemar, in the heart of the Cairngorms National Park, the Fife Arms is a 5-star boutique hotel proudly holding 2 MICHELIN Keys.As part of our commitment to ex

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Co-Production Specialist Support Worker - Tower Hamlets, London.We're looking for a kind, compassionate and resilient Specialist Support Worker to join our homelessness Social Care Service in Tower Hamlets.Making you feel at home here means helping you thrive in every way.That's why we offer a wide

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

As a cleaner with the City of Edinburgh Council, you'll be a key member of our Facilities Management team.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Housekeeper - Relocation Opportunity - Braemar, Scotland.Join Our Award-Winning Team at The Fife Arms!.Nestled in the picturesque village of Braemar, in the heart of the Cairngorms National Park, the Fife Arms is a 5-star boutique hotel proudly holding 2 MICHELIN Keys.As part of our commitment to ex

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

Cleaner - London. Cleaner- Kings College Hospital. We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Healthcare, contracted to 15 hours per week.

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support

W2 4BJ), and we are looking for Housekeepers/Cleaners to join our pre-opening team.