Block Manager / Senior Block Manager
21 days ago
Whitstable
Property Manager – Kent Portfolio Salary: £35,000 – £45,000 (could look higher for the right candidate) Working Pattern: Hybrid – 3 days in the office per week Location: Kent We are partnering exclusively with a well-established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately 20–25 blocks, comprising 350–500 units across a mixture of purpose-built, conversions, new builds, freehold estates, and mixed-use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities * Manage the day-to-day operations of the assigned property portfolio. * Ensure compliance with leasehold legislation and building regulations. * Maintain strong relationships with residents, owners, and contractors. * Deliver excellent customer service, resolving issues promptly and professionally. * Oversee financial management, including service charges, budgets, and invoicing. * Support the team with projects, inspections, and audits as required. * Mentor junior team members and contribute to the development of the wider team. Who We’re Looking For * Minimum 3 years’ experience in leasehold/block management is essential. * Strong customer service skills with a proven ability to build trust and rapport. * Honest, reliable, and committed to delivering on promises. * Ability to work independently and as part of a small, friendly, and supportive team. * ATPI qualification desirable (can be obtained during employment). * Full driving licence and access to your own vehicle essential. Experience Considerations * Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. * More senior candidates with extensive experience are also welcome and will be considered for higher salary. * Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks * 22 days’ holiday per year * Performance bonus for positive client feedback * Commission on new leads introduced to the business * Career progression opportunities, including team leadership and qualification development * Company events, CPD opportunities, and team trips Application Process * 2-stage interview: one online, one face-to-face. This role is ideal for a proactive, customer-focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment