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We are looking for a motivated and customer-focused individual to join our Sales Team as an Customer Service Representative. This is a fantastic opportunity for someone with strong communication and relationship-building skills who enjoys working in a fast-paced office environment and delivering excellent customer service. The Rol eIn this role, you will be responsible for maintaining existing customer accounts, processing orders, supporting the wider sales function, and helping to ensure a smooth day-to-day operation within the department. You will also provide support to the Internal Sales / Customer Service Supervisor and assist with mentoring and guidance across the team . Key Responsibiliti • esBuild and maintain strong relationships with existing customers via telephone and ema, • ilProcess sales orders, customer enquiries, complaints, and general administration tas, • ksCommunicate sales opportunities to the Business Development Te, • amLiaise with internal departments including Product Control, Transport, Repro, Technical, and External Sales to meet customer requiremen, • tsSupport the mentoring and training of new and existing team membe, • rsAssist with the smooth running of the department and deputise for the Supervisor when requir, • edMonitor customer stock levels and help prevent shortages or redundant sto, • ckSupport continuous improvement of internal sales systems and procedur, • esEnsure company standards relating to Health & Safety, Quality, Hygiene, Environmental, and Equal Opportunities policies are maintain ed About YouWe are looking for someone who • is:Self-motivated, enthusiastic, and organi, • sedConfident communicating with customers and colleag, • uesPositive, helpful, and professional in their appro, • achAble to build strong working relationships across te, • amsComfortable working in a busy and fast-paced environm, • entA strong team player with a flexible attit ude Skills & Experi • encePrevious experience in customer service, internal sales, or account management prefe, • rredExcellent communication and administration sk, • illsGood attention to detail and problem-solving abi, • lityExperience using office systems and handling customer or, • dersAbility to prioritise workload and work independently when requ ired

Logical Personnel is recruiting on behalf of a specialist engineering company who operate within the Oil, Petrochemical and Power sectors. We require a Valve Supervisor on a full time, permanent basis in Grimsby. Essentially you will need / have / be: • Recognised mechanical qualifications, • Extensive valve knowledge and overhaul experience, • Awareness of and work to Q.A. & Safety standards, • Site supervisory and management skills, • Trouble shooting and solving technical problems, • Commercial Awareness, • Technical skills to support all valve products PSV, Isolation and Control and instruments, • Computer literate, with Microsoft and CRM experience, • Comfortable travelling and working away from home, • UK driving licence, • Right to Work in UK The role: • To champion and drive all technician safety compliance paperwork and documentation, ensuring full technician adherence to safety procedures in the field, including the completion of quality and safety reporting (NCR’s and supporting investigations)., • To conduct ADR’s with technicians in a timely and thorough manner, • To conduct regular customer visits or meetings, building relationships and holding discussions to develop new services growth and providing technical sales advice when required, • To have overall job ownership, from receipt of enquiry, creating RFQ’s, ensuring PO is in place, liaising with Site Managers regarding job planning and job progress and manage ongoing job costs to ensure expected/maximum CM%, • To engage and regularly communicate with support functions and operations to ensure clarity and contribution to the achievement of the operation/area’s KPI’s., • Ensure every job is carried out to the expected level of quality, obtaining regular feedback from customers and identify and communicate improvements. This can be done through pre job briefs and providing the required method statements and risk assessments to the technicians via the work packs., • To support operational requirements, working ‘on the tools’ if necessary including site surveys and supervising large projects/shutdowns when required., • Co-ordinate with Procurement and Stores Department when required., • Co-ordinate with service line technical support when required., • Communicate effectively with all levels within the business to ensure successful completion of jobs., • Work closely with all UK Supervisor Additional: • Company van, phone and laptop provided, • OT paid at x1.4, x1.5, x1.8 & x2, • 25 days holiday + stats, • Company pension This is an excellent opportunity to work for a leading organisation within the valve arena who have secured long term framework agreements with some of the worlds leading companies. For more info, please contact Marc @ Logical