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Job OverviewThe Project Financial Analyst (PFM) provides financial oversight and strategic support for assigned multi-country, multi-service projects. This role partners closely with Project Managers and Finance stakeholders to ensure project financial performance is effectively monitored, risks are identified and mitigated, and financial objectives related to profitability, forecasting, and cash flow are achieved. The role also contributes to process improvements, capability development, and global finance initiatives that enhance overall project financial management excellence.Key ResponsibilitiesProject Financial ManagementPerform monthly financial reviews of assigned projects, including budget monitoring, variance analysis, revenue assessment, and identification of financial risks and issues.Partner with Project Managers to review project budgets, mitigate revenue and billing risks, and drive timely and accurate budget revisions.Validate budget revisions for completeness and adequacy, ensuring all project activities, unbilled items, and financial impacts are appropriately captured throughout the project lifecycle.Review and validate monthly backlog phasing to ensure accuracy, completeness, and alignment with project forecasts.Monitor project and client financial performance metrics, identify trends, and recommend corrective actions where required.Support Project Managers with financial insights, reporting, and analysis to facilitate effective decision-making and client communication.Participate in client meetings to support financial discussions, address queries, and provide project financial expertise.Financial Controls & Business PartnershipCollaborate with Finance teams and cross-functional stakeholders to resolve system, process, and data issues impacting project financial performance.Ensure compliance with financial policies, revenue recognition principles, and project finance best practices.Proactively identify financial issues and implement mitigating actions to protect project profitability and cash flow.Support forecasting activities, financial planning, and backlog management to improve business visibility and decision-making.Training, Development & LeadershipProvide financial guidance, coaching, and training to Project Managers to strengthen financial management capabilities and client-facing financial discussions.Mentor new team members and support onboarding and development activities across the PFM organization.Participate in recruitment activities, including candidate interviews and selection processes.Review and enhance Project Financial Management training materials and development plans to ensure continued relevance and effectiveness.Continuous Improvement & Global InitiativesContribute to and lead global initiatives aimed at improving project financial management processes, controls, and operational efficiency.Drive continuous process improvement activities to enhance accuracy, consistency, and scalability across the PFM function.Support global PFM team objectives and provide ad hoc financial analysis and project support as required.Perform additional duties and responsibilities as assigned.QualificationsRequired Education & ExperienceBachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.Minimum 3 years of experience in Accounting, Project Finance, Financial Analysis, or a related financial role.Equivalent combination of education, training, and relevant experience may be considered.Required Knowledge & SkillsStrong understanding of project financial management, including budgeting, forecasting, variance analysis, backlog management, cash flow monitoring, and revenue recognition.Experience identifying financial risks and implementing corrective actions to improve project performance.Familiarity with PeopleSoft Project modules or equivalent project finance systems.Advanced proficiency in Microsoft Office applications, particularly Excel.Strong analytical, problem-solving, and numerical skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Excellent communication and stakeholder management skills, with the ability to build effective relationships across Finance, Project Management, and client teams.Ability to work independently while collaborating effectively within a global, cross-functional environment.Preferred QualificationsExperience supporting complex, multi-country and multi-service projects.Previous experience partnering directly with Project Managers and client-facing teams.Exposure to process improvement initiatives, transformation projects, or global finance programs.Experience mentoring colleagues or contributing to team development activities.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.SummaryLocation: Livingston, West Lothian, United Kingdom; Sofia, BulgariaType: Full time

Senior CRM Manager \n £55,000 - £75,000 \n Livingston, Scotland or London (2 days a week on-site) \n An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy, drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions. \n THE COMPANY \n They are a highly recognised omnichannel consumer business with a strong customer focus and a significant investment in digital transformation. Operating across both physical and online channels, they are committed to delivering exceptional customer experiences through data-driven marketing and technology. Their CRM function plays a central role in customer growth, retention, and loyalty, making this a visible and commercially important position. As they continue to evolve their customer engagement capabilities, they are investing heavily in personalisation, automation, and CRM innovation. \n THE ROLE \n As a Senior CRM Analyst you will own and shape the CRM and loyalty strategy for a leading omnichannel consumer brand, driving customer engagement, retention, personalisation, and CRM transformation in a high-impact leadership role. \n Specifically, you can expect to be involved in the following: \n\n • Own and develop the loyalty programme strategy, driving customer engagement and retention\n, • Define and execute CRM and loyalty initiatives in partnership with senior leadership\n, • Lead customer lifecycle marketing programmes and automated customer journeys\n, • Deliver CRM activity across email, web, mobile, and in-store touchpoints\n, • Analyse campaign performance and customer behaviour to provide actionable recommendations\n, • Drive CRM transformation projects from requirements gathering through to implementation\n, • Collaborate with analytics, technology, ecommerce, and marketing teams to improve customer experiences\n, • Lead, mentor, and develop a small CRM team\n\n SKILLS AND EXPERIENCE \n The successful Senior CRM Manager will have the following skills and experience: \n\n • Strong commercial experience in CRM, customer lifecycle marketing, and loyalty strategy\n, • Experience working within retail, ecommerce, consumer, or customer-focused environments\n, • Hands-on experience with CRM platforms and marketing automation technologies\n, • Strong knowledge of Salesforce Marketing Cloud or similar CRM technologies\n, • Proven experience owning or significantly contributing to loyalty programme development\n, • Excellent stakeholder management and cross-functional collaboration skills\n, • Strong analytical mindset with the ability to translate insight into business action\n\n BENEFITS \n The successful Senior CRM Manager will receive the following benefits: \n\n • Salary between £55,000 - £75,000 - depending on experience\n\n HOW TO APPLY \n Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

JOB TITLE: L1 Service Desk Team Leader \n Location: Livingston \n SALARY: £28,000 - £32,000 per annum \n Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program \n Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? \n If you answered yes to any of the above, we may have the role for you! \n We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. \n At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. \n Together, we turn ambition into achievement. \n JOB SPECIFICATION: \n\n • You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk\n, • Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email\n, • 1-2-1s and coaching plans within your team, plus the delivery of performance reviews\n, • Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.\n\n This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. \n REQUIREMENTS: \n\n • Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment\n, • Confident delivering customer service and dealing with clients both by phone or email\n, • A keen interest in IT or experience managing a helpdesk team\n\n Inclusion at XMA \n At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. \n We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. \n Disability Confident Leader \n Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. \n As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. \n We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. \n KEYWORDS: 1 Line IT Support, 1 Line, 1 Line Team Leader, 1 Line IT Support Team Leader, Technical Analyst Team Lead, 1 Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 Level Team Leader, 1 Level Technical Analyst Team Leader

JOB TITLE: L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. JOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader

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