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You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress • Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, chat, email or end-user portal to ensure courteous, timely and effective resolution of end user issues., • Escalate incidents where required to 2nd and 3rd line teams., • Display excellent customer service and maintain outstanding customer satisfaction levels., • Record end user identification information., • Record incident details with a high level of accuracy., • Carry out initial analysis on incidents and requests to assess appropriate next steps., • Prioritise, schedule and escape incidents as and when required., • Maintain over 95% of tickets resolved within SLA, • Daily target of 30 resolved tickets, • Results Driven, • Taking Ownership, • Analytical Thinking, • Customer Focus, • 1 year IT Service Desk experience required – specifically supporting users remotely., • Supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications, • A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets., • Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016., • Solid understanding and experience of Active Directory and supporting bespoke applications., • ITIL or a MCP certification (Not essential), • Good GCSE’s – A to C, • Passionate for customer service and IT, • Eagerness to learn, • Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:, • 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays, • Medicash plan, Wellhub, Cycle to Work scheme, • Private Medical Insurance at corporate rates, • Employee Assistance Programme, • Employee Discounts Benefit Hub, • 2 Charity days per year, • Pension Scheme, • Early Friday Finish at 4pm Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at about/careers/ #J-18808-Ljbffr

As our People Operations Lead, you'll lead and develop a team responsible for delivering an exceptional employee experience across the full employee lifecycle. Reporting to the Head of People Operations & Reward, you'll oversee the day-to-day operation of the People Operations function, ensuring a high-quality, efficient and customer-focused service for employees and managers. As our People Operations Lead, you'll lead and develop a team responsible for delivering an exceptional employee experience across the full employee lifecycle. Reporting to the Head of People Operations & Reward, you'll oversee the day-to-day operation of the People Operations function, ensuring a high-quality, efficient and customer-focused service for employees and managers. Leading a team of three People Operations Coordinators and one People Operations Specialist, you'll play a key role in driving operational excellence, continuous improvement and capability development across the function. You'll build strong relationships with stakeholders across the business, provide guidance on People policies and processes, and help shape the future of People Operations through automation, system enhancements and service improvements. This role combines people leadership, operational management and project delivery, making it an excellent opportunity for an experienced People Operations professional who is looking to broaden their management experience while helping drive meaningful change across the People function. • Lead, coach and develop a team of People Operations professionals, ensuring high levels of engagement, performance and service delivery., • Oversee the delivery of People Operations services across the employee lifecycle, managing workload prioritisation, service levels and operational escalations., • Act as a trusted advisor to managers on People policies, processes, absence management and flexible working requests, escalating complex employee relations matters to the Advisory team where appropriate., • Drive continuous improvement initiatives, identifying opportunities to simplify, standardise and enhance People processes and employee experience., • Support the ongoing optimisation of Zellis and lead automation initiatives through Power Automate and other technologies to improve efficiency and reduce manual administration., • Lead and contribute to People projects - process harmonisation across UK, US and Swiss employee populations, service improvements and adoption of new technologies., • Build strong relationships across the business, using data and insight to identify trends, support decision-making and improve operational performance., • Significant experience within a People Operations, HR Operations or generalist HR environment., • Experience leading, coaching or managing a team, including performance management and colleague development., • Strong understanding of UK employment law, HR policies and best practice., • Proven experience driving process improvements, operational efficiencies and service enhancements., • Experience using HR systems and technology to improve ways of working; experience with Zellis is desirable., • Strong stakeholder management skills with the ability to influence and build credibility at all levels., • CIPD Level 5 qualification is desirable; however, practical People Operations experience and leadership capability are considered more important., • Strong leadership skills with the ability to motivate, coach and develop., • Excellent prioritisation and organisational capability, balancing operational demands with project delivery., • Customer-focused mindset with a commitment to delivering a first-class employee experience., • Solutions-focused approach with a passion for continuous improvement and innovation., • Confident communicator who can build relationships, influence outcomes and challenge constructively., • Resilient and adaptable, comfortable working in a fast-paced and evolving environment., • Analytical mindset, using data and insight to drive improvements and inform decisions. Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: • 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays, • Holiday Buying scheme, • Medicash plan, Wellhub, Cycle to Work scheme, • Private Medical Insurance at corporate rates, • Employee Assistance Programme, • Employee Discounts Benefit Hub, • 3 Development days, • 2 Charity days per year, • Pension Scheme, • Early Friday Finishat 4pm Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Or perhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things. We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at about/careers/ #J-18808-Ljbffr

Leadership and Management Trainer Location: Home Based – primarily virtual delivery, with regular travel to QA centres and client sites as required. Please note that all the applicants for this role must be willing to go through SC Clearance As an expert in leadership and professional skills, you will deliver QA and partner-accredited, innovative, high‑quality training across topics such as Equality & Diversity, Neurodiversity, personal impact, communication, coaching and mentoring, problem solving and decision making, leading change and stakeholder management. You’ll maintain strong satisfaction scores, contribute as a subject matter expert, and collaborate across teams to support shared goals and continuous improvement. Alongside programme delivery, you’ll be responsible for designing and developing new courses and contributing expert insight to ensure our portfolio remains impactful and aligned to client needs. • Training Delivery: Deliver engaging, high‑quality leadership and business training (virtual and in‑person) that meets QA standards and regulatory requirements., • Learning Design: Create impactful, learner‑centred course materials aligned to client needs and designed to drive real workplace performance., • Quality & Performance: Consistently achieve strong satisfaction scores, meet observation standards, and use coaching and feedback to continuously improve., • Subject Matter Expertise: Bring expertise across leadership and professional skills topics, contributing to programme design and supporting colleagues and clients., • Communication & Collaboration: Work effectively with internal teams and external stakeholders to ensure exceptional training delivery and learner experiences., • Team Contribution: Support team goals with accountability, reliability and flexibility to meet changing priorities., • Continuous Development: Maintain relevant professional accreditations and stay current with emerging trends in leadership development., • Excellent facilitation, coaching and presentation skills to deliver complex behavioural concepts in an interactive, practice‑rich way, virtually and in person, to diverse audiences (from early‑career professionals to senior leaders)., • Proven ability to design and develop engaging leadership & professional skills learning experiences (workshops, modular programmes, action learning, masterclasses) aligned to client outcomes and multiple delivery formats., • Skilled at translating organisational challenges (e.g., leading change, influencing stakeholders, communication across technical/non‑technical groups) into structured, outcome‑focused learning with measurable on‑the‑job impact., • Experience applying instructional design principles and adult learning theory to create highly interactive, application‑focused materials and resources., • Comfortable delivering across key topics such as Equality & Diversity, Neurodiversity, communication & impact, coaching & mentoring, influencing & stakeholder management, problem solving & decision making, time management & personal effectiveness, resilience, leading change, team building (e.g., SDI), and briefing skills., • Passion for learning, leadership development and enabling performance through skills application in role., • Strong stakeholder management, with the ability to build credibility quickly with both technical and non‑technical audiences., • Recognised leadership/learning credentials such as ILM (e.g., L5–L7), CIPD (L&D), or EMCC/ICF coaching accreditation; certification to administer relevant psychometric tools (e.g., SDI/Insights/DiSC/MBTI) where appropriate., • Degree (or equivalent experience) in a relevant field (e.g., Organisational Psychology, HRD, Business, Coaching). Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: • 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays, • Holiday Buying scheme, • Medicash plan,Wellhub, Cycle to Work scheme, • Private Medical Insurance at corporate rates, • Employee Assistance Programme, • Employee Discounts Benefit Hub, • 3 Development days, • 2 Charity days per year, • Pension Scheme Learning and opportunity is at the core of what we do—and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organization, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end‑to‑end learning solutions draw from deep expertise across Apprenticeships, Instructor‑led training, Self‑paced Learning and Blended Learning. You can find out more about us at about/careers/ #J-18808-Ljbffr

You will provide 1st line support to internal and external customers. Being the first point of contact, you will to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress • Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, chat, email or end-user portal to ensure courteous, timely and effective resolution of end user issues., • Escalate incidents where required to 2nd and 3rd line teams., • Display excellent customer service and maintain outstanding customer satisfaction levels. Record end user identification information. Record incident details with a high level of accuracy. Carry out initial analysis on incidents and requests to assess appropriate next steps. Prioritise, schedule and elevate incidents as and when required. • Maintain over 95% of tickets resolved within SLA, • Daily target of 30 resolved tickets, • Results Driven, • Taking Ownership, • Collaboration, • Continuous Learning, • Analytical Thinking, • Customer Focus, • 1 year IT Service Desk experience required – specifically supporting users remotely., • Supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications, • A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets., • Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016., • Solid understanding and experience of Active Directory and supporting bespoke applications., • ITIL or a MCP certification (Not essential), • Good GCSE’s – A to C, • Passionate for customer service and IT, • Eagerness to learn Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: • 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays, • Holiday Buying scheme, • Medicash plan, Wellhub, Cycle to Work scheme, • Private Medical Insurance at corporate rates, • Employee Assistance Programme, • Employee Discounts Benefit Hub, • 3 Development days, • 2 Charity days per year, • Pension Scheme, • Early Friday Finish at 4pm Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at about/careers/ #J-18808-Ljbffr

We sort private client carer jobs with better pay, shorter commutes and sooner starts in mind.