Shop Supervisor
10 hours ago
Mitcham
As a shop supervisor, your work will mainly include:
The shop supervisor will be responsible for managing the daily customer service team for smooth services and technical support operations, coordinate the activities of sales and related workers in retail, work schedule, liaise and reports as required to the manager as well as managing B2B customer accounts and contracts, develop and implement customer service policies and procedures, train and mentor customer service and technical support staff, handle escalated customer inquiries and complaints, Monitor customer feedback and suggest improvements. Troubleshoot issues related to products and services.