Senior Receptionist
hace 2 días
London
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Senior Receptionist at Roe, you will take charge of reservations, guest coordination, and front-of-house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service. Key responsibilities: • Oversee and manage the reception team, ensuring smooth guest arrivals and departures., • Handle reservations, seating arrangements, and guest flow to optimize the dining experience., • Train and mentor junior receptionists, maintaining high standards of service., • Manage phone and email inquiries, assisting with bookings and special requests., • Work closely with front-of-house and management teams to ensure seamless operations., • Maintain an organized and welcoming reception area. About you: • Previous experience as a Senior Receptionist or in a similar leadership role within hospitality., • Exceptional customer service, communication, and organizational skills., • Ability to multitask and remain calm under pressure., • A team player with leadership qualities and a proactive attitude., • Strong attention to detail and problem-solving skills., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
