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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Description Data Process Analyst Location: Farnborough or Whiteley, Hampshire. With flexibility to work from home dependent on business demands Salary: £44,700 - £57,300 Our Data Process Analyst (Business Process Analyst / Business Analyst) role sits within the UK Data & MI Team as part of the UK Programme Execution function to drive operational excellence through continual improvements in the use of data and management information across the business. The successful candidate will be part of a small team of specialists working with programmes and functional teams across the business on data tool and dashboard development to solve organisational challenges and increase the value of the data we generate. Focusing on Microsoft power tools, with an eye to incorporating AI capability, the team seeks to generate more accurate, timely and useful management information as a route to efficiency and better decision making. The role will include routine reporting, project activities and change initiatives. The role requires regular engagement with Leidos UK staff to elicit requirements and understand process flow, recommending improvements where apt. The successful candidate will therefore require: Solid business understanding and analytical skills; strong interpersonal communication skills; an understanding of requirements elicitation and management; process mapping and dashboard development including data cleansing, modelling and visualisation and testing/validation of the end product. Most importantly, the successful candidate will have a passion for data, improvement and value-driven outcomes. Duties and Responsibilities: • Owning & delivering a backlog of continual product improvements, • Dashboard Prototype building, maturing and product roll out, • Process mapping, development and requirements capture across a range of business functions, • Data preparation/cleansing, • Education & knowledge sharing with internal customers, • Leading change, transformation and driving the adoption of new processes and tools Essential Skills & Experience: • Business Analysis skills, including: Requirements gathering; process mapping; root cause analysis; and benefits mapping, • Comprehensive understanding of data quality & governance, • Strong focus on Continuous Improvement & agile development, • Stakeholder Management and Communication skills, including Workshop facilitation, • Risk and Issue Management, • Competent in Microsoft Office suite, including Word, Excel, PowerPoint, Visio and Power BI, • Critical problem solving Desirable Skills & Experience: • Knowledge/experience of Business Process Modelling Notation (BPMN), • Knowledge/experience of Visual Basic (VB) scripting, • Knowledge/experience of writing M Query and DAX functions in Power BI, • Knowledge/experience of Power Platform (Power BI, Power Automate, Power Apps & Dataverse) The successful candidate will be required to undergo Security Clearance to provide access to the required areas of the business and should be capable of achieving SC status. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

We are looking for a detail oriented Asset Data Administrator to support the management and improvement of housing asset data for a large residential portfolio. Working closely with the Housing Asset Data Analyst, you will collect, validate, analyse and maintain asset data to support investment planning, regulatory compliance and service delivery. What you’ll be doing: • Owning the collection, validation and management of asset data, • Turning data into insight, producing reports on stock condition, compliance, energy efficiency and investment planning, • Coordinating stock condition surveys and keeping data up to date and accurate, • Challenging inconsistent data from contractors and colleagues, • Supporting delivery of a £10m annual investment programme, • Maintaining data integrity across asset management systems, • Training and supporting users across the service, • Responding to enquiries from colleagues, stakeholders and residents What we’re looking for: • A keen eye for detail and a passion for data quality, • Strong analytical and problem-solving skills, • Experience working with data or asset management systems, • Confidence to challenge and improve data standards, • Ability to work independently and manage priorities, • Previous Local Government experience would be beneficial Why this role matters: Your work will directly influence investment decisions, regulatory compliance and the quality of homes for residents. This is an initial 6-month contract with a strong pathway to a permanent role. We’re looking to invest in someone for the long term. Ideally, you’ll be able to attend the office two days per week, but flexibility is on offer and we are open to remote working for the right candidate. If you’re looking for a role where you can make a real impact while building a lasting career, we’d love to hear from you

Train staff on data handling best practices and data protection responsibilities. Document data flows and manage metadata repositories or dictionaries. Are you a life‑long learner, curious about the world around you? Are you passionate about inclusion and the profound impact of global learning? Ar

A leading consulting firm in Greater London seeks a technically minded Data Analyst. You will transform complex datasets into actionable insights, supporting engineering operations through effective data management and analysis. The role offers a flexible working approach, combining office and remot

A growing renewable energy firm based in Greater London is seeking a highly analytical Graduate for a remote working full-time position.

A global cybersecurity education company is seeking a Product Data Analyst to shape data strategies using insightful analytics. This fully remote role offers ownership over data models and visualizations that influence product direction and business growth. Key qualifications include 2+ years of exp

A UK-based technology consultancy is seeking an experienced Data Analyst to support data-driven transformation. The role requires active SC Clearance and involves analyzing legacy data structures, documenting data lineage, and creating mapping documents for migration.

A leading tech platform for culture in the UK is seeking a Business Growth Analyst to help drive business plans across markets. The role involves defining growth strategies, utilizing analytics, and making data-driven decisions in a fast-paced environment.

A leading mobile games developer in London is looking for a Senior Games Analyst to join their team. The role involves collaborating with game teams for data-driven decision making, building statistical models, and forecasting game performance.

A leading data consultancy in the United Kingdom is looking for a Data Analyst to work on an AI project within the Central Government/Public Sector. The role requires remote work and focuses on data ethics, GDPR compliance, and data analysis in DDaT/GDS environments. The ideal candidate should have

A large multi-brand training group is seeking a Senior BI and Insight Analyst for a fully remote position. The ideal candidate has robust Power BI and SQL skills, alongside experience in data modelling and ETL processes. This position offers a competitive salary of up to £50,000 and opportunities f

A global education organization is seeking a Data Governance Analyst to manage and protect student and partner data. This remote role involves establishing data policies, ensuring regulatory compliance, and training staff on best practices. The ideal candidate has a Bachelor's degree in a related fi

A leading recruitment agency is seeking an HR Workday Analyst for a remote contract.

A leading healthcare infrastructure company in the UK is seeking a Data Analyst to support quality assurance and regulatory oversight across their care home portfolio. This remote role will involve developing dashboards, analyzing quality data, and providing insights to senior leadership to enhance

A leading financial technology company in the UK seeks a Senior Data Analyst to improve financial health support for customers in difficulty. The ideal candidate is skilled in SQL and various data analysis tools, focused on innovation and problem-solving. You'll collaborate with product teams to gen

A leading UK PropTech organisation is seeking a GIS Data Analyst for a 12-month fixed-term contract. This remote position focuses on transforming large, complex datasets while ensuring accuracy and quality. Ideal candidates will have strong skills in Excel and SQL, experience in data cleansing, and

A leading technology consultancy in Greater London is seeking a skilled Business Analyst to drive process improvements and enhance business performance. A minimum of 5 years in a Business Analyst role, strong analytical skills, and proficiency in business analysis tools are required.

A leading social housing organization is seeking an Asset Management Analyst to join their Strategic Asset Management team. Ideal candidates will have a strong background in data analysis, preferably within the housing sector.

Collaborate with senior analysts on ad hoc projects and data requests. Why remote work suits your lifestyle. Assist in automating repetitive data tasks to improve efficiency.

A global remote work platform is seeking a Senior Data Analyst to champion the delivery of analytics solutions. The ideal candidate has over 4 years of experience in data analysis, hands-on data engineering, and expertise in SQL and cloud technologies. This position is fully remote and offers compet

A leading logistics organisation seeks a Data Analyst for a contract role, focused on transitioning to an AI-driven analytics platform. This position requires proven experience in data transformation, along with strong skills in Power BI and SQL. Key responsibilities include designing dashboards for

A leading AI research collaboration firm is seeking a Research Analyst to contribute to advanced AI model development. This remote role offers a pay range of $50 to $140 per hour, depending on experience and skills.

A leading data solutions company is seeking a Data Analyst Team Lead based in the UK to lead a team of analysts in a dynamic data environment. The focus is on data analysis and structure, driving the consolidation of legacy technologies into a modern platform. The role offers the opportunity to shap

A leading tech recruitment firm is seeking a Lead Product Analyst to enhance business processes through data in the women's health sector. A genuine interest in data technologies is also required.

A leading benefits consultancy in Greater London is seeking a detail-oriented Data Quality & Cleansing Analyst to ensure the integrity and accuracy of pension scheme data. Responsibilities also include maintaining databases and collaborating with stakeholders to uphold data quality standards. In thi

You will lead a team of Data Analysts, guiding data strategy, optimizing data pipelines, and influencing senior stakeholders. A leading recruitment agency is seeking a Lead Data Analyst to join a prominent client in the financial services sector. The role offers remote flexibility with occasional on

A leading AI security firm is seeking a Data Security & DLP Analyst to analyze and classify data sensitivity and exposure paths. Candidates will enjoy competitive pay and flexible remote work, along with freelance perks like autonomy and global collaboration. The role involves working with DLP scena

The role involves strong analytical skills and experience with HR data systems such as Workday or SAP. This position requires the ability to present data clearly and to manage sensitive information with discretion. The job offers a blend of onsite and remote working arrangements.

A financial technology company in Greater London is seeking a skilled financial analyst to support a Global Credit product. The candidate will work closely with technology teams and senior management to build data sets and perform financial analysis. This role offers competitive compensation and a h

A global technology company in London is seeking a Senior Commercial Analyst to join its deal-flow analytics team. The position involves delivering high-impact data solutions and designing KPIs aimed at driving team performance. Ideal candidates should be proficient in SQL and data management tools,

A leading web3 company is seeking an experienced data analyst to analyze on-chain trading activity and model portfolio behaviors. This fully remote role requires web3/crypto experience, as well as the ability to build AI-driven research pipelines.

This is a 12-month remote contract with a competitive salary and benefits, including a bonus and generous annual leave. A leading HR technology firm in the UK is seeking an HRIS Expert to lead process automation and enhance data accuracy in their recently implemented HR system.

A reputable organization is looking for a Graduate Data Analyst to join their fully remote team. Key requirements include strong analytical skills, familiarity with Python and SQL, and understanding of data visualisation concepts. The successful candidate will be responsible for transforming operati

A leading cryptocurrency launchpad company is seeking a Data Analyst to support data initiatives across the product. The ideal candidate will have strong SQL skills and familiarity with data analysis tools. This is a permanent role with hybrid remote work flexibility, providing equipment and benefit

A leading Fintech company in the UK is seeking a proactive Data Analyst to join their remote team. This role involves extracting and analyzing data, developing dashboards, and providing actionable insights to drive business performance. The position offers a competitive salary, a remote-first work e

A fast growing B2B SaaS company is looking for a Data Analyst to join their team remotely. The ideal candidate will have over 2 years of experience in data analytics, proficient in Python and SQL. Responsibilities include producing insight packs for internal stakeholders, preparing datasets, and bui

Would you like to be involved with supporting the development of qualifications in the Data Analyst sector? We are looking for Development Consultants to join our team and be part of a growing network of associates. As part of your role, you will receive contextualized training for each development

A leading UK PropTech organisation is seeking a Data Analyst for a 12-month fixed-term contract. The role focuses on analysing and cleansing large datasets, ensuring quality and accuracy across varied sources. The ideal candidate will possess strong skills in Excel and SQL, with experience in spatia

A financial services company is seeking a Financial Crime Data Analyst to support investigations using SQL and large datasets. This fully remote role requires expertise in AML, KYC, and transaction monitoring analytics.

A pioneering motorsport analytics startup is seeking a data analyst to help define and answer key questions through data-based insights. The ideal candidate will possess strong SQL and Excel skills, have experience manipulating data, and a passion for simracing to understand users effectively.

A global technology company is looking for a detail-oriented Global Sourcing Specialist for a part-time project enhancing digital maps.This entry-level, freelance role allows you to work from home with flexible hours.Applicants should be proficient in Estonian and English, have lived in the UK for t

A leading cryptocurrency research firm in Greater London seeks a research analyst to conduct in-depth research on blockchain and DeFi trends. The successful candidate will perform data analysis, compile reports, and liaise with external partners.

A leading digital solutions provider in the UK is seeking an Online Data Analyst for a part-time freelance role.

A leading measurement company in the UK is seeking a versatile Data Analyst to transform data into actionable insights. This role offers an annual salary of £55,000 - £65,000, with a remote-first work environment.

A leading digital solutions company is seeking an Online Data Analyst for a part-time, freelance role.

A fast-growing FinTech company in the UK is seeking a dedicated Client Support Analyst to manage client inquiries and collaborate between technical and commercial teams. This remote role involves responding to client questions quickly and translating technical information into accessible communicati

A leading global technology company is seeking a Lead Analyst to drive data-driven decisions in their LATAM & MEA expansion product team. Candidates should have at least 6 years of experience in a data-driven environment, strong analytical skills, and proficiency in Python and SQL.