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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Description Data Process Analyst Location: Farnborough or Whiteley, Hampshire. With flexibility to work from home dependent on business demands Salary: £44,700 - £57,300 Our Data Process Analyst (Business Process Analyst / Business Analyst) role sits within the UK Data & MI Team as part of the UK Programme Execution function to drive operational excellence through continual improvements in the use of data and management information across the business. The successful candidate will be part of a small team of specialists working with programmes and functional teams across the business on data tool and dashboard development to solve organisational challenges and increase the value of the data we generate. Focusing on Microsoft power tools, with an eye to incorporating AI capability, the team seeks to generate more accurate, timely and useful management information as a route to efficiency and better decision making. The role will include routine reporting, project activities and change initiatives. The role requires regular engagement with Leidos UK staff to elicit requirements and understand process flow, recommending improvements where apt. The successful candidate will therefore require: Solid business understanding and analytical skills; strong interpersonal communication skills; an understanding of requirements elicitation and management; process mapping and dashboard development including data cleansing, modelling and visualisation and testing/validation of the end product. Most importantly, the successful candidate will have a passion for data, improvement and value-driven outcomes. Duties and Responsibilities: • Owning & delivering a backlog of continual product improvements, • Dashboard Prototype building, maturing and product roll out, • Process mapping, development and requirements capture across a range of business functions, • Data preparation/cleansing, • Education & knowledge sharing with internal customers, • Leading change, transformation and driving the adoption of new processes and tools Essential Skills & Experience: • Business Analysis skills, including: Requirements gathering; process mapping; root cause analysis; and benefits mapping, • Comprehensive understanding of data quality & governance, • Strong focus on Continuous Improvement & agile development, • Stakeholder Management and Communication skills, including Workshop facilitation, • Risk and Issue Management, • Competent in Microsoft Office suite, including Word, Excel, PowerPoint, Visio and Power BI, • Critical problem solving Desirable Skills & Experience: • Knowledge/experience of Business Process Modelling Notation (BPMN), • Knowledge/experience of Visual Basic (VB) scripting, • Knowledge/experience of writing M Query and DAX functions in Power BI, • Knowledge/experience of Power Platform (Power BI, Power Automate, Power Apps & Dataverse) The successful candidate will be required to undergo Security Clearance to provide access to the required areas of the business and should be capable of achieving SC status. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

We are looking for a detail oriented Asset Data Administrator to support the management and improvement of housing asset data for a large residential portfolio. Working closely with the Housing Asset Data Analyst, you will collect, validate, analyse and maintain asset data to support investment planning, regulatory compliance and service delivery. What you’ll be doing: • Owning the collection, validation and management of asset data, • Turning data into insight, producing reports on stock condition, compliance, energy efficiency and investment planning, • Coordinating stock condition surveys and keeping data up to date and accurate, • Challenging inconsistent data from contractors and colleagues, • Supporting delivery of a £10m annual investment programme, • Maintaining data integrity across asset management systems, • Training and supporting users across the service, • Responding to enquiries from colleagues, stakeholders and residents What we’re looking for: • A keen eye for detail and a passion for data quality, • Strong analytical and problem-solving skills, • Experience working with data or asset management systems, • Confidence to challenge and improve data standards, • Ability to work independently and manage priorities, • Previous Local Government experience would be beneficial Why this role matters: Your work will directly influence investment decisions, regulatory compliance and the quality of homes for residents. This is an initial 6-month contract with a strong pathway to a permanent role. We’re looking to invest in someone for the long term. Ideally, you’ll be able to attend the office two days per week, but flexibility is on offer and we are open to remote working for the right candidate. If you’re looking for a role where you can make a real impact while building a lasting career, we’d love to hear from you

As a Senior Data Analyst at Made Tech, you’ll play a pivotal role in helping public sector organisations become truly data-led. Ability to perform data validation checks and integrate data from various sources to ensure consistency and accuracy. Experience in advocating for data governance standar

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