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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Description Data Process Analyst Location: Farnborough or Whiteley, Hampshire. With flexibility to work from home dependent on business demands Salary: £44,700 - £57,300 Our Data Process Analyst (Business Process Analyst / Business Analyst) role sits within the UK Data & MI Team as part of the UK Programme Execution function to drive operational excellence through continual improvements in the use of data and management information across the business. The successful candidate will be part of a small team of specialists working with programmes and functional teams across the business on data tool and dashboard development to solve organisational challenges and increase the value of the data we generate. Focusing on Microsoft power tools, with an eye to incorporating AI capability, the team seeks to generate more accurate, timely and useful management information as a route to efficiency and better decision making. The role will include routine reporting, project activities and change initiatives. The role requires regular engagement with Leidos UK staff to elicit requirements and understand process flow, recommending improvements where apt. The successful candidate will therefore require: Solid business understanding and analytical skills; strong interpersonal communication skills; an understanding of requirements elicitation and management; process mapping and dashboard development including data cleansing, modelling and visualisation and testing/validation of the end product. Most importantly, the successful candidate will have a passion for data, improvement and value-driven outcomes. Duties and Responsibilities: • Owning & delivering a backlog of continual product improvements, • Dashboard Prototype building, maturing and product roll out, • Process mapping, development and requirements capture across a range of business functions, • Data preparation/cleansing, • Education & knowledge sharing with internal customers, • Leading change, transformation and driving the adoption of new processes and tools Essential Skills & Experience: • Business Analysis skills, including: Requirements gathering; process mapping; root cause analysis; and benefits mapping, • Comprehensive understanding of data quality & governance, • Strong focus on Continuous Improvement & agile development, • Stakeholder Management and Communication skills, including Workshop facilitation, • Risk and Issue Management, • Competent in Microsoft Office suite, including Word, Excel, PowerPoint, Visio and Power BI, • Critical problem solving Desirable Skills & Experience: • Knowledge/experience of Business Process Modelling Notation (BPMN), • Knowledge/experience of Visual Basic (VB) scripting, • Knowledge/experience of writing M Query and DAX functions in Power BI, • Knowledge/experience of Power Platform (Power BI, Power Automate, Power Apps & Dataverse) The successful candidate will be required to undergo Security Clearance to provide access to the required areas of the business and should be capable of achieving SC status. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

We are looking for a detail oriented Asset Data Administrator to support the management and improvement of housing asset data for a large residential portfolio. Working closely with the Housing Asset Data Analyst, you will collect, validate, analyse and maintain asset data to support investment planning, regulatory compliance and service delivery. What you’ll be doing: • Owning the collection, validation and management of asset data, • Turning data into insight, producing reports on stock condition, compliance, energy efficiency and investment planning, • Coordinating stock condition surveys and keeping data up to date and accurate, • Challenging inconsistent data from contractors and colleagues, • Supporting delivery of a £10m annual investment programme, • Maintaining data integrity across asset management systems, • Training and supporting users across the service, • Responding to enquiries from colleagues, stakeholders and residents What we’re looking for: • A keen eye for detail and a passion for data quality, • Strong analytical and problem-solving skills, • Experience working with data or asset management systems, • Confidence to challenge and improve data standards, • Ability to work independently and manage priorities, • Previous Local Government experience would be beneficial Why this role matters: Your work will directly influence investment decisions, regulatory compliance and the quality of homes for residents. This is an initial 6-month contract with a strong pathway to a permanent role. We’re looking to invest in someone for the long term. Ideally, you’ll be able to attend the office two days per week, but flexibility is on offer and we are open to remote working for the right candidate. If you’re looking for a role where you can make a real impact while building a lasting career, we’d love to hear from you

A leading tech recruitment firm is seeking a Lead Product Analyst to enhance business processes through data in the women's health sector. A genuine interest in data technologies is also required.

A leading benefits consultancy in Greater London is seeking a detail-oriented Data Quality & Cleansing Analyst to ensure the integrity and accuracy of pension scheme data. Responsibilities also include maintaining databases and collaborating with stakeholders to uphold data quality standards. In thi

A leading AI security firm is seeking a Data Security & DLP Analyst to analyze and classify data sensitivity and exposure paths. Candidates will enjoy competitive pay and flexible remote work, along with freelance perks like autonomy and global collaboration. The role involves working with DLP scena

You will lead a team of Data Analysts, guiding data strategy, optimizing data pipelines, and influencing senior stakeholders. A leading recruitment agency is seeking a Lead Data Analyst to join a prominent client in the financial services sector. The role offers remote flexibility with occasional on

A leading web3 company is seeking an experienced data analyst to analyze on-chain trading activity and model portfolio behaviors. This fully remote role requires web3/crypto experience, as well as the ability to build AI-driven research pipelines.

A global technology company in London is seeking a Senior Commercial Analyst to join its deal-flow analytics team. The position involves delivering high-impact data solutions and designing KPIs aimed at driving team performance. Ideal candidates should be proficient in SQL and data management tools,

A financial technology company in Greater London is seeking a skilled financial analyst to support a Global Credit product. The candidate will work closely with technology teams and senior management to build data sets and perform financial analysis. This role offers competitive compensation and a h

This is a 12-month remote contract with a competitive salary and benefits, including a bonus and generous annual leave. A leading HR technology firm in the UK is seeking an HRIS Expert to lead process automation and enhance data accuracy in their recently implemented HR system.

A rapidly growing digital-first company is seeking a Senior Marketing Analyst to drive data-led marketing decisions. This fully remote role offers a salary range of £70,000 - £80,000 plus equity options and a quarterly bonus. This position provides significant opportunities for career growth as th

A leading special education provider in the United Kingdom is seeking an HR System and Data Analyst to improve the integrity and performance of their HR systems. You will manage the Workday system, ensuring data accuracy while providing insightful analysis for decision-making.

A data analysis firm is seeking an Econometric Data Analyst skilled in Stata SE. This remote position involves designing econometric models, data cleaning, and delivering insights through documentation and presentations. The role requires a self-motivated individual comfortable with a fully remote w

A financial services company is seeking a Senior Data Analyst to work fully remote, leveraging strong analytical skills and pensions knowledge. The role involves understanding client requirements, managing data processes, and supporting project delivery within the Implementation Department. Ideal ca

A financial services company is looking for two Credit Analysts to join their Credit Risk and Data team. The ideal candidates will have 1-2 years of experience in data analysis within a start-up or lending environment. You will collect and structure data, build dashboards, analyze customer behavior,

This fully remote role requires expertise in analysing business data structures, defining migration requirements, and ensuring the integrity of business-critical data. A leading recruitment agency is looking for an experienced Lead Data Migration Business Analyst to support an ERP transformation pro

A high-growth consumer platform in the UK is seeking a Product and Data Analyst to join their modern data capability. You will deliver accurate analysis, own data exploration, and create dashboards to support product decisions across web and app experiences. The role requires strong SQL skills and e

A prominent digital solutions provider in Greater London is seeking a Senior Data Analyst to transform complex data into actionable insights. This role involves collaborating with cross-functional teams, developing data visualizations using Tableau, and leveraging advanced analytical techniques. Opp

A leading digital services company is looking for detail-oriented individuals for part-time Online Data Analyst roles. This freelance position allows you to work remotely, enhancing digital map quality used globally.

A global technology group is hiring a Data Analyst for a 6-month contract in the United Kingdom. The ideal candidate will possess knowledge of data structures, technical proficiency in SQL, and autonomy in project execution, along with benefits including competitive salary and flexible working hours

A hormonal health company is seeking an experienced data analyst to join their remote team in the UK. The role involves financial reporting, forecasting, and data analytics, requiring a Bachelor's degree and at least 3 years of relevant experience.

A leading data solutions company based in the UK is seeking a Data Analyst to transform complex business requirements into clear, data-driven solutions. You will work closely with clients to understand their needs, design user-friendly data products, and leverage analytics to inform strategic decisi

Strong experience in data annotation, AI quality evaluation, content moderation, or related roles. Comfortable using a primary personal Google account with enabled data sources. Self-motivated and able to work independently in a remote setting.

Responsibilities include data analysis, reporting, and supporting marketing projects. This entry-level position is ideal for a data enthusiast eager to learn analytics and strategy.

Remote Work: Online Data Analyst - English Speakers living in United Kingdom. A Day in the Life of an Online Data Analyst:. Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.

A Finance Analyst is required for our Government client to support managing income for part of their business which is a digital communications platform used by the public sector. Work collaboratively with the Finance Operations Analyst and the Business Operations team. As the Finance Analyst you wi

A leading motorsport startup is looking for a motivated data analyst to help extract crucial insights from vast datasets.

A leading educational organization is seeking a Development Consultant to support the development of qualifications in the Data Analyst sector.

Econometric Data Analyst (Stata SE). Conduct rigorous data cleaning, transformation, and validation of large-scale datasets to ensure accuracy and reliability. Advanced understanding of panel data analysis, causal inference methods, and large dataset optimization techniques.

Responsibilities include collaborating with clients, mentoring junior analysts, and implementing best practices in data analysis. A leading technology firm in Greater London is seeking a Senior Data Analyst to join their team. In this role, you'll conduct advanced data analysis and create visualizat

Data Governance Analyst (Ireland, Remote). We are searching for a Data Governance Analyst to join IFSA. Train staff on data handling best practices and data protection responsibilities.

A leading mobile growth consultancy is looking for an experienced Data Analyst to join their remote team in the UK for a 12-month maternity cover role. This position focuses on providing analytical support and strategic recommendations for app market analysis, utilizing data from mobile attribution

An innovative fintech company is looking for a Pricing Analyst to join their Pricing Team. This role offers opportunities for hybrid or fully remote work.

A financial technology company in the United Kingdom seeks a Financial Crime Data Analyst to prevent illicit financial activity. Candidates should have a degree in a related field and significant experience in data analysis. The role offers a remote-first culture with excellent perks, including unli

A leading tech platform for culture in the UK is seeking a Business Growth Analyst to help drive business plans across markets. The role involves defining growth strategies, utilizing analytics, and making data-driven decisions in a fast-paced environment.

A leading mobile games developer in London is looking for a Senior Games Analyst to join their team. The role involves collaborating with game teams for data-driven decision making, building statistical models, and forecasting game performance.

A leading data consultancy in the United Kingdom is looking for a Data Analyst to work on an AI project within the Central Government/Public Sector. The role requires remote work and focuses on data ethics, GDPR compliance, and data analysis in DDaT/GDS environments. The ideal candidate should have

A large multi-brand training group is seeking a Senior BI and Insight Analyst for a fully remote position. The ideal candidate has robust Power BI and SQL skills, alongside experience in data modelling and ETL processes. This position offers a competitive salary of up to £50,000 and opportunities f

A global education organization is seeking a Data Governance Analyst to manage and protect student and partner data. This remote role involves establishing data policies, ensuring regulatory compliance, and training staff on best practices. The ideal candidate has a Bachelor's degree in a related fi

A leading recruitment agency is seeking an HR Workday Analyst for a remote contract.

A leading healthcare infrastructure company in the UK is seeking a Data Analyst to support quality assurance and regulatory oversight across their care home portfolio. This remote role will involve developing dashboards, analyzing quality data, and providing insights to senior leadership to enhance

A reputable organization is looking for a Graduate Data Analyst to join their fully remote team. Key requirements include strong analytical skills, familiarity with Python and SQL, and understanding of data visualisation concepts. The successful candidate will be responsible for transforming operati

A leading cryptocurrency launchpad company is seeking a Data Analyst to support data initiatives across the product. The ideal candidate will have strong SQL skills and familiarity with data analysis tools. This is a permanent role with hybrid remote work flexibility, providing equipment and benefit

A fast growing B2B SaaS company is looking for a Data Analyst to join their team remotely. The ideal candidate will have over 2 years of experience in data analytics, proficient in Python and SQL. Responsibilities include producing insight packs for internal stakeholders, preparing datasets, and bui

A leading Fintech company in the UK is seeking a proactive Data Analyst to join their remote team. This role involves extracting and analyzing data, developing dashboards, and providing actionable insights to drive business performance. The position offers a competitive salary, a remote-first work e

Would you like to be involved with supporting the development of qualifications in the Data Analyst sector? We are looking for Development Consultants to join our team and be part of a growing network of associates. As part of your role, you will receive contextualized training for each development

A leading UK PropTech organisation is seeking a Data Analyst for a 12-month fixed-term contract. The role focuses on analysing and cleansing large datasets, ensuring quality and accuracy across varied sources. The ideal candidate will possess strong skills in Excel and SQL, with experience in spatia