IT Technical Support Technician
hace 6 días
Rayleigh
IT Technical Support Technician Full-Time | Onsite During Probation | Hybrid Thereafter We’re looking for a motivated, proactive IT Support Technician to take ownership of day-to-day IT operations while helping drive our transition to a modern, cloud-first Microsoft environment. This is a hands-on role with real responsibility across Microsoft 365, CRM (Pipedrive), device management, networking, VoIP, SharePoint, and the Power Platform. You’ll play a key part in modernising infrastructure while ensuring smooth daily operations. Working Pattern: You’ll be fully onsite during your probation period to immerse yourself in systems and stakeholders. Following successful completion, the role will move to a hybrid model. Our Mission: Cloud-First Transformation We are moving from a hybrid (on-prem + cloud) model to a secure, scalable Microsoft cloud ecosystem. This includes: • Migrating services to Microsoft 365 and Azure, • Implementing Microsoft Intune (MDM/MAM) and modern device management, • Cloud identity via Entra ID (Azure AD), • Reducing legacy infrastructure, • Strengthening cloud security, compliance, and access control, • User support (accounts, password resets, access control), • Microsoft 365 administration (Exchange Online, Teams, licensing, mail flow), • SharePoint permissions and structure, • CRM (Pipedrive) support – users, automation, integrations, reporting, • Intune device compliance, Conditional Access, MFA, • VoIP setup, routing, and troubleshooting, • VPN, VLAN, DHCP/DNS, Wi-Fi, and general network diagnostics, • Cloud migration and digital transformation projects, • SharePoint Online administration and intranet development, • Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Dataverse, • Business process automation and system optimisation, • Integration between Microsoft 365 and CRM systems, • Windows Autopilot and multi-device enrolment (Windows, iOS, Android), • BYOD, app protection policies, and security baselines, • VoIP systems including IVR and softphones, • Core networking fundamentals (TCP/IP, VLANs, DNS/DHCP, firewalls, LAN/WAN), • Cybersecurity monitoring, access enforcement, and compliance supportWho You Are, • Highly motivated and proactive, • Comfortable taking full ownership of IT systems, • Solutions-focused and analytical, • Calm under pressure, • Security-conscious If you’re ready to combine operational excellence with cloud innovation we’d love to hear from you.