Retail operations manager jobs in United Kingdom - Page 2

Job Title: Aircraft Maintenance Supervisor Salary: £82,924 per annum plus shift allowance (£7,725) plus sign on bonus Location: London City Airport We currently have a vacancy to join a British, regional airline as an Aircraft Maintenance Supervisor, to be based out of London City airport. Established almost 20 years ago, they currently have a fleet of 20 aircraft and operate a network of domestic and European services serving both the business and leisure markets. They hold a UK CAA Type A Operating Licence. Reporting to the Manager LCY Engineering, the Aircraft Maintenance Supervisor- UK CAA Part 66 B1 or B1/B2 will join the close- knit line maintenance team where you will lead a skilled group of Licensed Engineers maintaining a modern Embraer E190 fleet. As on-the-day leader, you’ll play a pivotal role in shaping a culture built on integrity, teamwork, and continuous improvement. London City offers a fast-paced, high-frequency operation defined by short runways and steep approaches- a truly unique environment where leadership and precision matter. You’ll oversee the delivery of safe, compliant, and efficient maintenance activity, ensuring the team meets both scheduled and reactive demands. You’ll coordinate work requirements, defect rectification, support AOG recovery, and drive operational excellence through clear communication and hands-on leadership. Your role will be central to promoting a positive culture that supports both today’s operation and tomorrow’s growth. You’ll bring a solid understanding of current CAA Part 145 procedures, along with proven experience leading engineering teams in a dynamic line maintenance environment. You’ll be adaptable, forward-thinking, and committed to building a culture where reliability, accountability, and development are at the heart of everything. Familiar with modern maintenance technologies and a passion for mentoring others will help you succeed in this role. They operate a 5-5-4 shift pattern with a 2 weekends off per month guaranteed (day and night shifts or solely night shift). Main Responsibilities: • Lead by example in setting and upholding standards of behaviour, performance, and technical excellence within the maintenance team, • Supervise shift operations while actively participating in aircraft maintenance tasks to ensure operational efficiency and compliance, • Coordinate scheduled and unscheduled maintenance activities at London City Airport to maintain aircraft availability., • Act as the primary point of contact for Maintroland Airport operations during the shift, ensuring timely communication and execution of technical instructions., • Maintain and communicate shift handovers, including accurate diary entries and comprehensive verbal briefings to ensure continuity., • Mentor and support the development of engineers, mechanics, and apprentices through on-the-job training and guidance., • Participate in and lead maintenance activities, ensuring tasks are completed efficiently and to the required standard., • Carry out product sample, competency assessments and engineer coaching. Benefits Include: • Basic salary of £82,924 per annum, • Annual shift allowance of £7,725, • Sign on bonus of £3,000, • Overtime available at current rate x 2 for days and nights, • 24 days inclusive annual leave, • Pension plan- 4% employee contribution and 6% employer contribution with the option to increase employee contributions., • Life assurance- 4 x annual basic salary, • Company sick pay, • Referral bonus scheme, • A range of salary sacrifice schemes including electric vehicle scheme and cycle to work scheme, • Gym and retail discounts, • Staff travel benefits including unlimited basic and premium standby tickets on worldwide flights through our parent company. You will also receive up to 30 discounted airfares per year for yourself, family and friends About You: • CAA Part-66 Category B1 or B2 licence with minimum 5 years certification experience., • At least 1 current aircraft type authorisation, • Embraer E190 Type rating desirable, but training can be provided, • Valid full UK driving licence (or equivalent), • Ability to hold an airport restricted zone access, • Ability to hold an airside driving licence, • Strong leadership and people skills, • Strong technical decision making, • Strong analytical and problem-solving skills, • Effective communicator at all levels within the Organisation, • PC literate, can work with engineering systems and document management systems, • Create a safe and secure work environment and a culture of open reporting, • Can work under pressure to timescales About Aeropeople: Whether you’re looking for your next job or searching out the next superstar to join your team… Aeropeople’s expertise and experience is entrenched in the aerospace, aviation, engineering, motorsport, automotive, and defence industries. We have the insight and know-how at both a local and international level to help bring people and businesses together, saving time and energy. Our capability is validated through our Engineering Services division encompassing Aircraft Line Maintenance services and Continuing Airworthiness Maintenance Organisation (CAMO), combined with our Aviation Training division offering technical training aircraft courses. During registration, please let us know where you are currently located or which locations you would consider taking a position in, required salary and notice period. For the latest news, events and jobs please search ‘Aeropeople Ltd’ on LinkedIn and Facebook for our latest jobs

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK. • Proven track record in engineering management within food manufacturing or FMCG., • Strong leadership skills with experience managing multi-shift teams and contractors., • Excellent knowledge of maintenance systems, Lean principles, and continuous improvement tools., • Confident managing budgets, delivering CAPEX projects, and influencing at senior level., • Electrical or mechanical engineering qualifications (NVQ Level 3 or above) and relevant H&S training (IOSH Managing Safely, PUWER, etc.) If you’re the kind of Engineering Manager who thrives on solving complex problems, inspiring teams, and leaving a lasting mark on a business, this role puts you in the driving seat. You’ll have the influence, autonomy, and resources to shape engineering strategy, drive real performance improvements, and lead a culture of excellence, all in a fast-paced, forward-thinking environment. The Role: • Lead and inspire a multi-shift engineering team to deliver exceptional maintenance, reliability, and efficiency across all site equipment., • Develop and deliver the site’s engineering strategy, including CAPEX projects, asset renewal, and continuous improvement initiatives., • Drive operational excellence with robust planned, preventative, and reactive maintenance strategies to minimise downtime., • Champion a strong safety culture, ensuring compliance with all relevant regulations and standards., • Work collaboratively with production, quality, and other site teams to ensure engineering fully supports smooth manufacturing operations., • Manage budgets, negotiate with suppliers, and ensure cost-effective, high-quality engineering solutions. This isn’t just a maintenance job — it’s a chance to lead engineering for a cutting-edge food manufacturer, shape the future of the site, and deliver results that really move the needle. We're proud to offer: • Opportunity to grow your career alongside with us with available apprentice program, • Brilliant support services designed to enhance your physical, mental and financial wellbeing., • Annual discretionary bonus subject to business and overall performance, • Discretionary Life Assurance, • Discretionary Income Protection, • Group Personal Pension, • Private Medical Cash Plan, • Bespoke reward platform including access to retail, cinema & gym discounts., • 50% off your food every time you dine with us for you and 3 friends., • Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic., • <

General Manager - London General Manager Location: Imperial War Museum London Salary: Up to 56,000 per annum Contract: Permanent, Full-Time, 5 out of 7 days per week What can we offer you: • A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged., • 25 days annual leave (excluding bank holidays and national holiday days), • Free staff meals whilst at work., • Access to Compass Group company perks & benefits., • Perks for Works discounts and promotions, • Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks., • On-site F&B discounts., • No shortage of delicious food About the Role: We're seeking a proactive and people-focused General Manager to lead the catering, events and hospitality operations at the historical Imperial War Museum, based in Lambeth North, London. This is a fantastic opportunity to spearhead visitor experiences within a world-class institution that welcomes guests from across the globe. As General Manager, you will work lead a Caf Manager and an Event Operations Manager that oversee both the retail and events food and beverage operation. You will ensure a smooth running of our busy caf operation as well as the busy conference & events diary. You will be delivering exceptional service standards daily through the onsite teams and consistently strive to look for ways to improve the operation efficiency of the venue. Key Responsibilities: • Leading, training and developing a motivated, skilled team of operators and culinary teams., • Managing all aspects of labour planning, cost control and forecasting, • Identifying and driving commercial opportunities to maximise revenue within food & beverage, • Maintaining strong client relationships and ensuring their expectations are exceeded, • Overseeing operational delivery across all food and hospitality services, • Ensuring compliance with company policies, health and safety standards and financial targets, • Supporting and delivering the venue's growth strategy in partnership with the client, • Ensure consistent delivery of high service standards through active floor leadership and team engagement., • Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction. About You: • 2+ years' experience as a General Manager or 4+ years' experience as a Deputy General Manager or Operations Manager within hospitality, ideally in visitor attractions or multi-outlet venues., • Proven ability to support the running of busy environments with high footfall and varied service styles., • Strong financial awareness and understanding of budgets, cost control, and labour management., • Excellent leadership skills, with experience motivating teams and supporting training and development., • Confident communication and stakeholder engagement abilities., • A passion for food, service, and delivering memorable visitor experiences., • Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects. About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke caf s and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/1203/99073001/52611846/SU #RA Venues

Previously worked as a Branch Manager, Branch Operations Manager, Assistant Branch Manager, Store Manager, Trade Counter Manager, Branch Supervisor, Branch Operations supervisor, Trade Counter Supervisor, Retail Manager, Shop Manager, Centre Manager, Sales and Installation Manager or in a similar ro

You will sit within the digital visual merchandising organisation and act as the dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams. Digital Merchandising Operations Manager. They are a well-established retail brand with a growing focus on digital exc

Job Title: Dual Site Manager Location: London - Luxury Department Store Knightsbridge Salary: Up to £70,000 Overview An exciting opportunity for an experienced Dual Site Manager to oversee two luxury boutiques within a prestigious retail environment. This role requires a strong leader with a passion for client experience, team development, and driving commercial performance. Key Responsibilities • Lead and develop two retail teams, fostering a high-performance and client-focused culture, • Drive sales and exceed targets across both locations, • Deliver exceptional, personalised client experiences and build long-term relationships, • Ensure the highest standards of presentation, service, and product knowledge, • Oversee daily operations, ensuring efficiency and alignment with company standards, • Monitor KPIs and implement strategies to optimise performance, • Manage stock, visual merchandising, and overall boutique standards, • Support recruitment and ongoing team development Profile • Proven management experience within luxury retail, • Strong commercial mindset with a track record of delivering results, • Inspiring leader with excellent people management skills, • Highly client-centric with a passion for luxury service, • Organised, adaptable, and able to manage multiple priorities What’s on Offer • Salary up to £70,000, • Opportunity to lead within a prestigious luxury environment, • Exposure to an international, high-value clientele Due to a high response, we can only contact shortlisted candidates that fit the criteria above. 360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all of our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

🚀 Sales Controller – Grocery | UK (Hybrid - London) We’re working with an ambitious and fast-growing FMCG business looking to appoint a Sales Controller to lead key national grocery accounts and drive commercial performance across the UK. This is a high-impact role with full ownership of major retail customers, ideal for an experienced Senior National Account Manager ready to step up or an existing Sales Controller seeking a broader challenge. 🧩 The Role You’ll take the lead on key grocery multiple accounts, owning the customer relationship end-to-end and delivering best-in-class joint business plans. With full P&L responsibility, you’ll drive growth across volume, value, and market share while shaping the commercial strategy alongside senior leadership. 🔑 Key Responsibilities • Lead and manage key UK grocery multiple accounts, • Own and develop strong relationships with Category Buyers and cross-functional stakeholders, • Deliver and negotiate joint business plans to drive sustainable growth, • Full P&L responsibility including forecasting, pricing, and budgeting, • Identify and unlock new business opportunities (NPD, new listings, SKU expansion), • Drive distribution, volume, and profitability across accounts, • Lead promotional planning and shopper marketing initiatives, • Collaborate closely with commercial, category, and operations teams, • Take ownership of key projects including NPD delivery 📊 What You’ll Bring • Proven experience managing UK grocery retail accounts within FMCG, • Strong commercial acumen with full P&L ownership experience, • Excellent negotiation and influencing skills, • Track record of delivering joint business plans and growth, • Highly analytical with strong forecasting capability, • Confident communicator with the ability to engage at all levels, • Organised, proactive, and comfortable in a fast-paced environment 🌟 Why Apply? • High level of ownership and autonomy, • Opportunity to work closely with senior leadership, • Fast-paced, entrepreneurial environment, • Clear progression opportunities within a growing business 📩 Interested? Apply now or reach out for a confidential conversation.

Financial Crime Risk Manager - Segment Lead Payments London based (4 days in office 1 from home) A global financial services firm is seeking an experienced Financial Crime Risk Manager (Payments) to join its growing risk function. The organisation operates internationally with a strong presence across global markets and provides a wide range of services to both institutional and retail clients. Key Responsibilities • Identify and assess financial crime risks associated with new business initiatives, system changes, and process improvements, • Partner with project teams and business stakeholders to ensure financial crime risk considerations are embedded within change initiatives, • Act as a central point of contact for financial crime risk queries across the organisation, • Provide oversight and guidance to ensure consistent client onboarding, review, and monitoring standards, • Support the design and implementation of controls and processes to mitigate financial crime risk, • Collaborate with teams across Operations, Risk, Finance, and Regulatory functions, • Deliver financial crime risk training and awareness across the business, • Contribute to the development and maintenance of the organisation’s financial crime risk framework Experience Required • Strong experience within financial crime risk management in a regulated financial services environment, • Solid understanding of AML, financial crime prevention frameworks, and risk assessment methodologies, • Experience supporting control improvements, risk assessments, or regulatory remediation initiatives, • Ability to apply a risk-based approach and exercise sound judgement, • Experience working with cross-functional teams and business stakeholders, • Must have payments experience Skills & Attributes • Strong stakeholder engagement and relationship-building skills, • Analytical mindset with strong problem-solving ability, • Excellent communication skills, • Ability to work both independently and collaboratively, • Strong organisational and time-management skills Qualifications (Desirable) Professional certifications such as ICA or ACAMS are advantageous but not essential depending on experience.

Job summary: At Loro Piana, we are looking for a committed HR Business Partner/Manager who will be responsible for the HR management processes of the retail functions in our stores based in London. We are looking for an enthusiastic and retail-passionate HR who will collaborate with Retail Director and Store Managers to drive workforce performance and provide front line support in the areas of talent management, employee engagement, organizational efficiency and change. You will be responsible for approximately 150 employees across 2 department stores, 2 flagships and 1 outlet. You will need a strong business acumen, excellent communication and influencing skills, critical thinking, and planning/project management abilities. You will have the opportunity to thrive in a challenging fast-paced environment. Furthermore, you will assess the human resources needs in areas such as talent development, company culture, organizational design, compensation, and leadership development. Responsibilities: • Ensure the efficiency and quality of our recruitment process including interviewing, hiring and onboarding, • Manage employee relations and advise managers on all day-to-day demands, grievances or other issues, • Ensure an effective people management, identifying and developing talents across the organization whilst implementing development and performance improvement, • Supporting the annual budget and forecasting process definition. Prepare monthly and annual reports in collaboration with the HR Operations & Administration Team, • Ensure proper implementation of compensation & benefit policies; handle annual reward review process; identify retention risks and draw consistent reward actions. Lead litigation and disciplinary cases, assisting management during judicial and out-of-court mediations, • Maintain compliance with legal and contractual provisions within the labour law, health and safety and code of ethics guidelines, • Ensure an accurate and timely management of Success Factor HR Information Systems, according to the Loro Piana and the LVMH Group internal processes and systems, • Facilitate HR communications and reporting Skills and abilities required: • 5 years of experience in Human Resources as an HR Business Partner or HR Manager in an international environment, • Previous experience in retail is mandatory, • Solid knowledge of local labor law and demonstrated experience in managing employee relations and litigation cases, • Ability to influence and work effectively with key cross-functional partners and the senior leadership team across the organization, • Strong client focus and dedication to continuous improvement; ability to proactively network and establish effective working relationships, • Ability to work independently and as part of a team. Motivated, ability to operate at both a strategic and hands-on level, balancing high quality long-term achievements and quick wins, • Availability for frequent store visits and occasional international travels

Are you a strategic thinker with a passion for client relationships and team leadership? We’re looking for a Senior Account Manager to play a pivotal role in driving client success, operational excellence, and team development. 🌟 About the Role As a Senior Account Manager, you’ll sit at the heart of our client operations—overseeing a portfolio of accounts while mentoring and developing a high-performing account management team. You’ll ensure service excellence, strengthen client partnerships, and identify opportunities for long-term growth. 🔑 What You’ll Be Doing • Own and maintain accurate client data, health scores, and pipeline visibility, • Drive strategic account growth through relationship building, retention, and cross-selling, • Coach and develop Account Managers and Executives to deliver high-quality client communications, • Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance, • Establish and track performance metrics to improve service quality and team output, • Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage 👤 Who We’re Looking For • Proven experience in account management or client services (tech, media, or managed services preferred), • Strong leadership skills with a passion for coaching and developing others, • Experience with CMS platforms (e.g. Navori, Embed, Tripleplay) and ticketing tools (e.g. Freshdesk, Zendesk), • Highly organised with a track record of managing data accuracy and meeting SLAs, • A strategic mindset with the ability to prioritise growth over day-to-day tasks, • Calm, professional, and confident managing multiple priorities, • Flexible and willing to step up during peak periods Bonus: Experience mapping customer journeys in retail or restaurant environments 🎁 What You’ll Get • A dynamic, energetic team where you can grow your career, • A senior role with real influence over how the function evolves, • Opportunities to expand your responsibilities as we scale, • Company pension scheme, • Private medical insurance (coming soon), • Overtime opportunities during peak periods 👉 Ready to take the next step in your career? Apply now or get in touch to learn more!

Supply Chain Manager (End-to-End) Location: London / Hybrid Salary: £50,000 - £55,000 We’re recruiting for a fast-growing food business built on a strong direct-to-consumer (DTC) foundation, now scaling rapidly into retail and expanding across Europe. Our mission is simple: create exceptional products, build a loved brand, and deliver a best-in-class customer experience across every channel. They're entering an exciting phase of growth — increasing production, launching into new retailers, and building a pan-European footprint. To support this, we’re looking for a highly capable Supply Chain Manager to take full ownership of our end-to-end supply chain. The Role This is a high-impact, hands-on role where you’ll own and optimise the entire supply chain — from sourcing and production through to warehousing, fulfilment, and retail distribution. You’ll work closely with founders and cross-functional teams to build a scalable, resilient, and cost-efficient supply chain that supports rapid growth across DTC, retail, and international markets. Key Responsibilities End-to-End Ownership • Take full responsibility for the supply chain: procurement, production, inventory, warehousing, and distribution, • Manage co-packers, manufacturers, and ingredient suppliers, • Negotiate contracts, pricing, and lead times, • Own forecasting across DTC, retail, and international markets, • Optimise stock levels to balance availability and working capital, • Oversee 3PLs, warehousing, and last-mile delivery, • Build scalable processes for retail distribution and European expansion, • Support onboarding into major retailers, • Ensure compliance with retailer requirements and SLAs, • Improve supply chain systems, reporting, and data visibility, • Implement best-in-class processes as we scale, • Identify cost-saving and efficiency opportunities What We’re Looking For • Proven experience in a Supply Chain Manager (or similar) role within FMCG / food / DTC brands, • Strong understanding of end-to-end supply chain operations, • Experience scaling from DTC into retail (highly desirable), • Exposure to international / European expansion, • Experience managing co-packers, 3PLs, and suppliers, • Commercially minded with strong negotiation skills, • Analytical and comfortable working with data, forecasting, and planning tools, • Hands-on, proactive, and thrives in a fast-paced, high-growth environment Why Join Us? • Be part of a high-growth brand at a pivotal stage, • Work directly with founders and have real impact, • Build and shape the supply chain function from the ground up, • Opportunity to grow with the business as we expand internationally, • Competitive salary + performance bonus

About OMNES: OMNES is a modern, sustainable and cost-conscious women’s fashion brand, designing ethically crafted clothing. OMNES means ‘all’, a reflection of the fact that we all need to work together to change the way we shop, wear and think about fashion. OMNES focuses on timeless designs with playful pops of print and colour and a considered approach to how their pieces fit bodies of all shapes and sizes. OMNES was founded in London in 2021. The fashion industry is one of the world’s most prolific polluters, with millions of tonnes of textiles ending up in landfill every year, and global supply chain workers being underpaid and exploited. The detrimental impact is vast, and improving the ways it operates could make a truly positive difference to the future of our planet and global community. OMNES strives to act as a responsible global citizen, treating the Earth with respect, and aiming to contribute to its repair. Role Overview: We are seeking an experienced Store Opening Manager to lead the launch of our new retail locations. This role involves overseeing the entire store opening process, ensuring each location reflects OMNES’s values and standards. Key Responsibilities: • Project Planning and Management: Develop and implement detailed plans for new store openings, coordinating all project phases., • Cross-Functional Coordination: Collaborate with design, marketing, human resources, and logistics teams to ensure seamless store launches., • Budget Management: Oversee opening-related expenses, ensuring adherence to allocated budgets., • Staff Recruitment and Training: Recruit, select, and train store teams, ensuring alignment with OMNES’s values., • Store Setup Supervision: Ensure store layouts meet brand standards, coordinating with suppliers and contractors., • Regulatory Compliance: Ensure all operations comply with local regulations and company policies., • Post-Opening Analysis: Evaluate initial store performance and implement improvements based on feedback. Requirements: • Proven experience in opening and managing retail stores, preferably in the fashion industry., • Excellent organizational and time management skills., • Strong communication and interpersonal abilities., • Ability to work independently and make informed decisions., • Passion for sustainable fashion and alignment with OMNES’s values. What We Offer: • A dynamic and inclusive work environment., • Opportunities for professional growth within a growing company., • Competitive compensation package with company benefits. Join us at OMNES and be part of the change. Together, we can make fashion better.

LOCATION MANAGER We are incredibly excited to announce that Trotters Childrenswear & Accessories is opening a brand-new store at St. Pancras International, one of London’s most iconic and dynamic destinations. This will be our first step into travel retail, making it a truly special moment for the business. St. Pancras welcomes millions of visitors each year, from London commuters to international travellers arriving from across Europe. It’s a fast-paced, vibrant environment and an incredible opportunity to introduce Trotters to a global audience of families and gift buyers. We are now looking for passionate people to help bring this exciting new store to life, and recruiting for Management Positions. Travel retail is a unique and energising trading environment. No two days are the same, customers may be preparing for a special family visit, buying a last-minute gift before boarding a train, or discovering Trotters for the very first time. It’s a place where great service, energy and teamwork truly shine. This is a rare opportunity to be part of launching a brand-new store, shaping the culture, building a new team and helping define what success looks like in this exciting environment. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Location Managers are the inspiration and driving force behind our teams - leveraging our five pillars of retail excellence to lead their locations with entrepreneurial flair and commercial brilliance. As a Location Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints. MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Location’s performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Significant experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is seeking an exceptional Showroom Manager to lead our showroom at Harrods, London. This is a key role for someone who thrives in a luxury retail environment and understands how to deliver an elevated, highly personalised client experience within one of the world’s most prestigious department stores. The Role: As Showroom Manager, you will be the brand ambassador for FRATO at Harrods, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey. Key Responsibilities: • Lead all day-to-day showroom operations, ensuring flawless presentation aligned with FRATO’s luxury positioning;, • Oversee stock control and ordering processes;, • Recruit, develop and inspire a high-performing team focused on excellence and collaboration;, • Analyse sales data and market trends to inform strategic decisions;, • Ensure perfect product presentation and compliance with brand visual standards;, • Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters;, • Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience;, • Deliver an exceptional, personalised client journey at every touchpoint;, • Coordinate showroom updates and annual display renovations in line with product launches;, • Arrange and host client meetings in-house or at client premises;, • The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances. Ideal Candidate Profile: • Minimum 10 years’ experience in luxury retail management (ideally interiors, furniture or design-led brands);, • Previous experience within a leading department store (Harrods experience highly desirable);, • Strong leadership capability with the confidence to manage autonomously;, • Polished presentation and exceptional interpersonal skills;, • Commercially driven, with a strong sense of style and attention to detail;, • Experience working with UHNW clients;, • Possess exceptional multitasking abilities and the confidence to navigate challenges independently;, • Fluent in English required; additional languages advantageous;, • Availability to work on weekends and in shifts. What We Offer: • Competitive salary starting from £50,000 per annum, negotiable depending on experience;, • A central role in a growing international luxury brand;, • Exposure to a global clientele in one of the most prestigious retail locations in the world;, • A refined and professional work environment;, • An attractive performance-based bonus structure;, • Opportunities for progression within FRATO’s international network. Apply Now: Please send your CV and a brief cover letter to: Subject line: Application – Showroom Manager Harrods

Cobalt have partnered with an international project management and construction business who is looking to appoint a Business Development Manager to support the growth of its UK operations. This is a pivotal, front-end role focused on establishing market presence, developing client relationships, and securing new business across commercial interiors, fit-out, and project management sectors. You will act as the company’s primary commercial representative in the UK, working closely with an established international delivery team to build a sustainable pipeline and support long-term growth. Key Responsibilities • Identify, pursue, and secure new business opportunities across commercial interiors, retail fit-out, construction, and project management, • Build and maintain relationships with developers, clients, project managers, architects, consultants, and contractors, • Act as the on-the-ground representative, maintaining strong market visibility across active and upcoming projects, • Generate new opportunities while leveraging an existing base of warm leads, • Monitor procurement pipelines, tenders, and framework opportunities, • Position the business as a delivery partner for both UK-based and international clients, • Represent the company at industry events, networking forums, and client meetings, • Collaborate with internal teams to align opportunities with delivery capability, • Support the preparation of bids, tenders, and commercial proposals, • Provide market insight on competitors, pricing, and client expectations, • Build strategic partnerships to drive long-term pipeline, • Engage with senior stakeholders to unlock high-value opportunities Candidate Profile • Proven business development experience within construction, interiors, fit-out, or project management, • Strong network across developers, consultants, architects, or contractors, • Comfortable operating in a client-facing, autonomous role, • Commercially driven with a track record of generating and converting opportunities, • Strong communication and stakeholder management skills, • Entrepreneurial mindset, suited to a growing business environment Salary & Package • £40,000 – £45,000 base (flexible for exceptional candidates), • Performance-based commission/bonus (to be shaped), • Clear progression into a leadership role as the business grows This is a rare opportunity to join a growing international business at an early stage of its UK journey, with the chance to play a key role in shaping its market presence and long-term success. Please get in touch with to discuss and understand more about the role. If you do not hear back within two weeks, please assume that your application has been unsuccessful, but we will retain your details on file for future roles. When applying to any role through Cobalt, your CV will never be shared with a client without your prior consent. Apply in confidence below or get in touch with me for a confidential discussion about the position.

The Construction Project Manager will support Chick-fil-A’s construction efforts across the UK for all restaurant concepts, including traditional and non-traditional locations. The role will support the day to day project management of Chick-fil-A restaurant builds in the UK. This individual will report to the Development & Construction Lead and they will partner with numerous people and teams across the business. Responsibilities: Support Real Estate, Design, and Pre-Construction strategies • Work alongside Real Estate, Developers, and Partners to build the brand through all traditional and non-traditional formats, • Working with the Development & Construction Lead, support and influence site and building design and procurement strategies, processes, and solutions that support real estate negotiations, restaurant development, and sustainable pipeline growth, • Influence a wide range of design complexities for all Restaurant concepts in country, including a high percentage of custom designs. Responsibilities include establishing feasibility and influencing design (e.g. Licensing, In-Lines, Malls), understanding and mitigating risk around complex MEP/geotechnical/environmental challenges (e.g. Free-Standing), and influencing mechanical systems strategy (e.g. In-Lines, Malls), • Support deal negotiations by providing knowledge and input of Chick-fil-A building and site requirements to ensure financial stewardship and expectations of operational quality are upheld, • Provide day to day project management on any new development of Chick-fil-A restaurants in the UK Identify, develop, influence, and support all new strategic partners across the UK • Support the Development & Construction Lead to introduce the Chick-fil-A brand to all new partners, • Support the Development & Construction Lead to manage partner contracts, lead them through the project approvals process, ensure they are delivering on each project, and equip them to represent Chick-fil-A well in new markets, • Partners include: surveyors, civil engineers, landscape architects, planning consultants, utility consultants, cost consultants, traffic consultants, land use attorneys, geotechnical/environmental consultants, environmental outside counsel, architects, kitchen designers, mechanical, electrical, plumbing, and structural consultants, sign vendors, equipment vendors, political consultants, general contractors, and project management consultants Develop structure and remove barriers to enable Chick-fil-A’s expansion into the UK by leveraging/adapting US programs where it makes sense and building new UK programs • Represent Chick-fil-A at planning meetings and other project specific meetings requiring professional development and design presence, • Create, adapt, and implement scalable development and construction processes (contracting, methods, design standards, construction practices, etc.) for traditional and non-traditional restaurants, • Partner with National Accounts to source, onboard, and lead many new UK partners, • Provide strategic vision and leadership for big change management initiatives (e.g. LEAN development and innovative construction methodologies) Financial stewardship • Financial responsibilities for construction site costs, • Partner with cost consultants to ensure we tender, evaluate, and procure the scope of work through qualified construction partners Influence organisational stakeholders • Partner with Real Estate on site finding, • Partner with organisational stakeholders such as Operators, Real Estate, Legal, Field Operations, Supply Chain, Technology, Restaurant Experience, and Public Affairs to ensure effective communication, teamwork, and great results, • Partner with Franchisee Selection to support the selection/onboarding of Operators and assist in determining timing of Grand Openings, • Work closely with the Operator to communicate all turnover and opening dates, and ensure the team is focused on delivering with excellence and zero punch list, • Represent Chick-fil-A in values and in practice to landlords during development, construction, turnover, and during the contractor and landlord’s warranty period Qualifications • Bachelor’s degree Construction, Architecture, Engineering, or related field, • Background in construction, consistently delivering the highest quality final product, • Previous UK restaurant/retail development and construction experience, • Ability to manage multiple projects of varying complexities at the same time, • Strong organisational skills, • Demonstrated interpersonal skills, • Effective communicator (written, verbal, as an individual, and in group setting), • Previous experience in selecting/developing partners and building high performing teams, • Strong financial acumen, • Strong technical capabilities (e.g. electrical, mechanical, civil), • Strong understanding of the planning approval process, • Strong background in project management and contract negotiations Minimum Years of Experience 4 Travel Requirements 50% + Required Level Of Education Bachelor's Degree

Legal Counsel 8PQE+ – Wealth Management | London (Hybrid) Are you a commercially minded lawyer looking for your next challenge? Whether you’re making your first move in-house and want exposure to a broad, high-impact role, or you’re already in-house and ready to be the face of legal within a Wealth Management team, this is a rare opportunity. We’re partnering with a top-tier global investment manager on a senior, business-facing Legal Counsel role. You’ll work across UK and international operations in a highly regulated environment, shaping legal and commercial strategy for a globally respected platform. What you’ll do: • Provide pragmatic legal advice across Wealth Management matters., • Draft and review client agreements, product documentation, and commercial contracts., • Navigate regulatory issues (FCA/PRA/GFSA) and cross-border considerations., • Lead on strategic projects, corporate transactions, and commercial initiatives, collaborating with global teams. Who we’re looking for: • A commercially minded lawyer with experience in retail investment management, private banking, private assets, or Corporate law., • Private assets experience is a strong advantage, but the client is open to a broad range of senior legal backgrounds., • Comfortable advising senior stakeholders, operating independently, and navigating complex legal and regulatory frameworks., • Pragmatic, collaborative, adaptable, and a great culture fit. What’s on offer: • Competitive base salary, • Bonus, • Hybrid working flexibility This is a rare chance to step into a broad, senior legal role where your judgment and experience will have real impact across a globally respected platform.

Do you have experience managing international retail accounts across European markets? Have you worked with major European retailers within beauty, personal care or FMCG? Are you experienced in driving account growth within international retail partnerships? MacGregor Black is currently partnering with an established and internationally recognised consumer goods business within the beauty and personal care category, seeking an International Sales Manager to support the continued expansion of its European retail footprint. Operating across multiple international markets, the business partners with a broad range of leading retail groups across grocery, pharmacy, discount and value channels. With European demand continuing to accelerate, the organisation is investing in strengthening its commercial capability across key retail partners and high growth territories. This is a permanent role based in London with a hybrid working model. Key Responsibilities: • Manage and develop key international retail accounts across Europe, with particular focus on Germany and other high growth territories., • Build and maintain strong commercial relationships with major European retail groups across discount, value and mass retail channels., • Support the continued expansion of distribution across new and emerging retail partners., • Identify and secure new commercial opportunities across international markets., • Lead account planning, forecasting and commercial negotiations with key partners., • Work closely with internal teams across product development, operations and finance to ensure successful product launches and ongoing account performance., • Provide insight into market trends, competitive activity and retailer strategy to inform wider commercial planning. What We’re Looking For: • Proven international sales experience within beauty, personal care, gifting or broader FMCG categories., • Experience managing large scale retail partnerships across European markets., • Strong understanding of the European retail landscape, ideally including Germany and Northern Europe., • Commercially driven with the ability to identify and unlock new distribution opportunities., • Entrepreneurial mindset and comfortable operating in a dynamic, growth focused environment., • Excellent relationship management and stakeholder engagement skills., • Willingness to travel internationally as required. Competitive salary plus bonus and benefits package. Contact Jessica Murphy today for more information.

A core pillar of the client’s technology strategy is to provide strong and scalable foundations. Leveraging cloud, they create and manage platforms servicing our internal stakeholders with a customer-first mindset. They enable and empower teams to become self-sufficient while providing guardrails to protect the organisation. The Program Manager will be responsible for managing a group of interconnected, cross-functional projects to achieve the long-term Infrastructure Transformation goals. This is a key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will work closely with Technology Directors as well as with cross-functional business partners, vendors, retail operations & technology. The ideal candidate will have a history of demonstrated results leading large, cross-functional teams to accomplish complex projects across matrixed organisations. They must thrive in fast-paced environments, be able to manage through ambiguity and complexity, invent and simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. Key Responsibilities Program Management: • Oversee large, complex cross-functional initiatives through the project life cycle, • Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals, • Develop business and technical project plans and ensure that all initiatives within the portfolio are executed on scope, on schedule and on budget, and within the organisation’s best practices and standards, • Provide program updates and communicate effectively to the sponsors and stakeholders, • Monitor and manage program Opex and Capex budgets and constraints, • Serve as a trusted advisor to Cloud Infrastructure CoEs, Project Sponsors and Key Stakeholders regarding project issues, options and opportunities and product capabilities, • Drive program progression through exceptional user engagement, crisp communications designed with the user in mind, tight planning and delivery, and follow-through on commitments. Cloud Infrastructure Technology Capabilities Management/Thought Leadership: • Display a comprehensive understanding of the organisation’s overall suite of services, operating platform(s), business strategy and priorities by identifying gaps, driving change, and influencing project-related decisions to achieve project goals and delivery of desired results Risk Management & Analysis: • Mitigate risks, resolve issues, and manage resources to successfully meet program goals and deliverables, • Ensure initiatives are effectively managed by Project Leads; assist in the resolution of the critical issues that may derail a program, provide solutions, • Ensure all potential risks (Data Management, Systems Risk, Web/Internet Security, etc.) are identified and all impacted stakeholders engaged Leadership/People Management: • Coach Project Managers, Business Analysts, and project team participants to build and develop a strong cross-functional team, • Set clear expectations and hold people accountable, • Manage resources across projects, • Manage external vendors and hold accountable Required Skills & Experience: • 10+ years of related work experience, with direct work experience across a variety of Cloud Infrastructure disciplines to support a strong foundational knowledge of technology best practices, regulatory processes, • 8+ years of relevant program management experience; with at least 5+ years directly managing projects/products using Agile methodologies, • Experience working through various Cloud Infrastructure system architectures (preference for those with specifically AWS/Azure, Infrastructure as Code/CI/CD, Networking, operating systems) to influence solutions to solve customer problems, • Experience in managing programs in highly dynamic, global organisations; with a preference for those with experience in retail or similar industry with blended and distributed workforce (i.e. mix of salary, hourly, contingent workers), • Experience with translating business activities into operational processes, • Proven experience managing all aspects of the software delivery lifecycle, • Demonstrated experience in creating/managing portfolios, • Experience managing multi-million-dollar budgets, • Demonstrated understanding of project management principles, tools and techniques including business case development, ROI analysis, planning and issues management, • Takes ownership and follows through on tasks; drives decisions; results-oriented, • Flexible and able to handle multiple priorities, • Creative, innovative thinking, intellectual curiosity, • Problem-solving and sound judgment, • Strong organisational and time management skills; ability to multi-task, • Strong attention to detail, • Excellent verbal and written communication & presentation skills with all audiences, • Strong interpersonal skills with proven leadership, • Strategic thinker, • Technology Evangelist, • Acts with speed, simplicity and decisiveness Must Haves: • Proven work ethic with the utmost integrity, • Self-awareness, with a desire for constant self-improvement (goal-oriented), • Entrepreneurial spirit and an egoless nature, • Self-motivated, passionate, empathetic, approachable, • Actively live and breathe the organisation’s culture and lifestyle, • Outgoing, energetic, upbeat and fun!, • Strong interpersonal skills, • Demonstrated willingness to be flexible and adaptable to changing priorities, • Desire to excel and succeed If you are interested in this role, please apply today!

Company Description Albidaa Group Of Companies, established in Qatar in 2006, combines a dedication to tradition with a vision for innovation. The organization focuses on expanding investments across Qatar's dynamic and evolving marketplace, maintaining a commitment to excellence in quality and service delivery. With a broad portfolio of businesses, Albidaa Group demonstrates expertise across diverse sectors, delivering premium products and services. The company emphasizes growth, diversity, and customer satisfaction as core elements of its mission. Role Description We are seeking an experienced and dynamic Flagship Store Manager to lead our new flagship store in London, spanning approximately 500 sqm, consisting of a specialty coffee lounge (100 sqm) and a premium retail space (300 sqm) showcasing our full product portfolio. This role goes beyond day-to-day store management. The successful candidate will act as a business lead and a key liaison between the London operations and the Head Office in Qatar. Key Responsibilities • Overall management of the London flagship store, including retail and coffee lounge operations, • Full responsibility for store performance, sales targets, and customer experience, • Managing and supervising retail staff and coffee lounge team, • Overseeing daily operations, inventory control, cash handling, and reporting, • Ensuring premium brand standards across merchandising, service, and presentation, • Acting as the main point of contact between London operations and Head Office in Qatar, • Coordinating with finance, operations, marketing, and supply chain teams, • Supporting product launches, events, and promotional activities, • Ensuring compliance with local regulations, health & safety, and operational policies, • Providing regular operational and performance reports to senior management Requirements • Proven experience as a Store Manager, Area Manager, or Operations Manager in premium retail and/or F&B environments, • Strong understanding of both retail operations and specialty coffee / café concepts, • Experience managing large-format stores or multi-functional spaces is a strong advantage, • Excellent leadership, communication, and organizational skills, • Ability to work independently and represent the brand at a senior level, • Experience acting as a bridge between local operations and international head office, • Strong problem-solving skills and commercial mindset, • Based in London or willing to relocate

About ENBD Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. Job Overview As a Manager – PB Governance and Business Support at Emirates NBD, your role is to support the PB Governance Senior Manager in delivering the Private Banking governance framework across the business, aligned to FCA/PRA expectations and internal policies. Key Responsibilities • Own and deliver day-to-day 1st line financial crime governance for Private Banking Department, ensuring financial crime risks are clearly owned and managed within the business as 1st LoD., • Maintain a clear view of Private Banking Department financial crime risk ownership and control responsibilities, supporting effective escalation routes and avoiding blurred lines of accountability., • Oversee 1st line completion and quality of core Private Banking Department financial crime controls in line with the Bank’s control design., • Produce and deliver robust MI for senior stakeholders and relevant governance committees (e.g., KYC quality, CDD volumes, non conforming reviews, backlogs, TATs, overdue reviews, incidents, complaints, breaches and control performance), focusing on trends, root causes, and required actions., • Provide subject matter expertise in FC related advisory queries;, • Drive governance oversight of 2nd line escalations, such as sanctions screening and transaction monitoring operational performance (capacity, backlog, ageing, quality themes), coordinating remediation actions with Relationship Managers and PB Support Team., • Coordinate and support 1st line control testing / quality assurance activity for Private Banking financial crime processes, ensuring outcomes are documented, actions are owned, and re-testing is completed., • Manage FC related issue and breach governance: log, triage, assess impact, ensure containment and remediation, and provide clear reporting and escalation to relevant committees., • Support the PB Governance Senior Manager in delivering any FC related projects., • Act as a key interface with Compliance Financial Crime (2nd line) and Operational Risk (2nd line) to support effective challenge, timely responses to queries, risk assessments, and governance of agreed actions., • Support financial crime policy and standards implementation in Private Banking by coordinating impact assessments, roll-out plans, attestations, procedural updates and staff communications/training completion tracking., • Lead governance tracking for client onboarding, periodic and trigger event reviews, ensuring appropriate sign-off routes and timely progression of approvals., • Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), quality checking on completed client files to verify accuracy, completeness, quality and suitability related information in line with the internal policies and procedures., • Delivering Quality Control checks with a strong attention to detail, comprehensive QC feedback to PB team members including ongoing mentoring and upskilling on specific AML policies and procedures, in a timely and concise manner., • Provide management support and coaching to KYC and QC analysts, including work allocation, checking output quality, and supporting performance management aligned to governance deliverables., • Identify and implement continuous improvements to governance processes (e.g., MI automation, action tracking discipline, pack standardisation, clearer KRIs/KPIs)., • Track and drive completion of governance actions, ensuring clear ownership, deadlines, evidence, and escalation of overdue items., • Partner with 1st line teams (front office, business support, operations) and 2nd line (Compliance, Risk) to ensure effective oversight and issue resolution on FC related matters., • Support preparation for FC 2nd line reviews, internal audit, and external assurance by coordinating evidence packs, ensuring control narratives are current, and tracking actions to closure., • Identify process improvements to streamline governance operations (e.g., MI automation, action tracking enhancements, pack standardisation). Skills and Experience • University degree at a minimum., • Professional qualifications in Governance, Risk or Compliance is desirable., • 10+ years’ experience in Financial Crime / CDD in Banking industry., • Proven Due Diligence knowledge / experience of reviewing HNWIs / wealth management entity files and performing EDD., • Confident and competent with wealth management entities such as UHNWIs, HNWIs, Trusts, Funds and SPVs., • Strong understanding of UK AML/Sanctions regulatory framework., • Attention to detail: Meticulous review and verification of KYC data., • Ability to identify and resolve issues related to KYC compliance and quality., • Excellent knowledge of MS Office skills in Word, Excel and PowerPoint., • Excellent command of written and spoken English., • Excellent interpersonal and verbal skills. There’s never been a better time to join Emirates NBD. We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

ASSISTANT STORE MANAGER – LUXURY FASHION FULL-TIME | KNIGHTSBRIDGE, LONDON OFFERING: • Competitive salary up to £55,000–£65,000 (DOE), • Opportunity to support the leadership of a high-profile concession within one of the world’s most iconic luxury department store., • Work for a globally recognised luxury fashion house known for craftsmanship, innovation, and elevated modern design, • Lead and develop a team of c.8–10, driving performance, service excellence, and client engagement, • Strong career progression within a leading international luxury Brand ABOUT THE BRAND & ENVIRONMENT: • A globally established luxury fashion house, renowned for its refined aesthetic, strong heritage, and contemporary edge., • The Store operates as a high-profile, client-driven boutique environment delivering exceptional service, exclusivity, and personalised styling across both menswear and womenswear., • The culture is performance-led, highly commercial, and deeply rooted in luxury client experience, with a strong focus on VIP relationships and long-term client development. RESPONSIBILITIES: • Support the Store Manager in delivering overall commercial performance and boutique excellence, • Lead, coach, and motivate a team of 8–10 to consistently exceed sales targets and service expectations, • Drive VIP clienteling strategies, including appointments, private styling, and in-store experiences, • Oversee daily operations, including stock management, VM standards, and operational efficiency, • Support P&L performance through strong commercial awareness and KPI management REQUIREMENTS: • Strong experience as an Assistant Store Manager or Department Manager within luxury fashion retail, • Proven success in driving sales performance within a premium or luxury boutique environment, • Confident in clienteling, VIP management, and building long-term client relationships, • Strong leadership skills with the ability to coach, motivate, and develop teams, • Commercially driven with a strong understanding of RTW collections, fashion trends, and luxury service standards Due to high application volumes, only shortlisted candidates will be contacted. We are a boutique recruitment firm specialising in premium and luxury retail recruitment. Follow us on LinkedIn, Instagram, and Facebook for the latest opportunities.

Sales Manager, Footwear Department, Liberty London Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service. SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is, • constantly maintained., • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your team so that they can perform to, • their best ability., • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way Benefits • Competitive basic salary, • Bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

About the job Technical Project Manager Permanent Based in Piccadilly, London (hybrid 3 days in the office / 2 days at home) We are looking for a Technical Project Manager to join our friendly and dynamic team here at Waterstones in London. You will be helping to lead the continuous delivery of projects on our ecommerce platforms, related digital applications, and services - with a focus on Agile delivery. You will also be supporting cross-functional teams spanning commercial, design, operations and engineering to ensure delivery of transformational projects. This is a role where you will be instrumental in delivering business critical projects and will guide the team through sprint planning, daily stand-ups, sprint reviews, and retrospectives, promoting continuous improvement and a shared understanding of goals. You will also review progress and use influencing skills to unblock issues. You will be a resilient and confident project manager and will keep multiple stakeholders informed with clear, regular updates on progress, risks, and delivery timelines. What you will be doing • Champion agile delivery methodology and help build understanding and capability across all teams., • Facilitate cross-functional groups to plan and deliver projects and initiatives., • Bring energy and invention to team meetings such as planning, stand ups, retrospectives and showcases., • Own project delivery plans and being the main point of contact between commercial and technical teams., • Maintain delivery momentum - drive team and set the pace, ensuring teams are working towards delivery commitments., • Coordinate multiple workstreams to ensure there is a clear pipeline of work to be delivered next., • Identify and mitigate risk and blockers to successful delivery., • Manage, monitor and measure workflows to ensure value is delivered early and often, • Work and liaise with third parties., • Track and report regularly on project progress to senior team., • Ability to prioritising time-critical work and deliver to tight deadlines. What we need from you • Experience of championing technical project delivery within a retail, ecommerce or consumer facing business., • Knowledge of Scrum, Kanban and lean methodologies coupled with a deep understanding of the principles of agile and the processes behind effective product delivery., • Effective relationship builder with strong stakeholder management skills., • Strong project management experience, coordinating multiple projects/streams simultaneously., • Excellent verbal and written communication skills., • Ability to interact with technical and non-technical audiences including customers, managers, and subject matter experts. Person Profile • Results driven., • Organised and methodical., • Pragmatic & adaptable., • Collaborative and considered., • Curious and creative., • Approachable and personable., • Resilient and balanced., • Self-motivated., • Proactive Problem solver., • Confident and can establish credibility fast. Why work for Waterstones Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers. If you have the relevant essential experience and you are interested, we would love to hear from you.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an Operations Process & Change Lead to design, implement and continuously improve core operational processes across our salon network. This role sits within our Central Operations team and is responsible for ensuring operational changes are structured, clearly communicated and successfully embedded across our UK and US company-owned and partnership salons. You’ll play a key role in driving consistency, commercial performance and building a scalable operational framework to support international growth. KEY RESPONSIBILITIES • Design, document and implement scalable operational processes aligned to commercial performance and best practice, • Ensure processes drive improvements in utilisation, productivity, revenue and cost control across the salon network, • Establish clear operational standards and governance across UK and US company-owned and partnership salons, • Continuously review and optimise processes to improve efficiency, quality and customer experience, • Lead a structured change management approach, prioritising initiatives to ensure smooth adoption with minimal operational disruption, • Assess the operational and financial impact of proposed changes and track adoption and performance outcomes, • Lead the rollout and optimisation of operational systems (e.g. POS/booking, workforce management, CRM, LMS and reporting tools), • Partner cross-functionally to ensure operational changes are aligned, coordinated and effectively implemented, • Own operational communications to salons, ensuring messaging is clear, timely and commercially focused, • Support the development of training materials and toolkits to enable successful adoption of new processes and systems, • Contribute to the development of a scalable global operational framework to support future market expansion ABOUT YOU • Experience in Management Consulting, Operational Change or a similar transformation-focused role, • Proven experience delivering operational improvements or change initiatives with measurable commercial impact, • Strong understanding of operational performance drivers within multi-site businesses, • Experience implementing operational systems (POS, workforce planning, CRM, LMS or reporting platforms), • Highly organised and process-driven, with excellent communication and stakeholder management skills, • Strong commercial judgement, with the ability to prioritise effectively and challenge where appropriate, • Experience designing structured change programmes, including communications, training and adoption tracking, • Comfortable working cross-functionally and influencing stakeholders across multiple levels and geographies, • Experience in hospitality, retail, beauty or other consumer-facing service environments is desirable, • Proactive, solutions-focused and comfortable managing multiple initiatives in a fast-paced environment, • Motivated by the opportunity to build operational capability that supports international growth LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

About the Company Our client is a fast-growing, community-led fashion brand redefining modern streetwear for a new generation. Built at the intersection of culture, creativity, and connection, they design for a highly engaged, style-conscious audience who value individuality and self-expression. The brand operates globally through a digital-first model and continues to scale at pace. The Role This is a pivotal hire for the business. As Senior People Manager, you’ll work closely with the General Manager and leadership team to shape and deliver the People strategy, building the structures, culture, and processes needed to support a high-growth environment. You’ll operate both strategically and hands-on, ensuring the business is set up to attract, develop, and retain high-performing teams. What You’ll Be Doing People Strategy & Culture • Partner with senior leadership to define and embed People strategy, • Translate strategy into scalable processes and ways of working, • Strengthen company culture, values, and team alignment, • Own and evolve the performance management framework, • Support managers to drive high-quality performance and development conversations, • Identify capability gaps, succession needs, and performance risks, • Lead end-to-end recruitment across the business, • Oversee onboarding, development, progression, and exit processes, • Partner on headcount planning and organisational design, • Own policies, processes, and documentation, • Ensure compliance with UK employment law and best practice, • Manage employee relations with professionalism and care, • Design and deliver training and development initiatives, • Build leadership and management capability across the business, • Oversee the studio and workplace environment, • Deliver engagement and wellbeing initiatives, • Ensure a consistent, high-quality employee experience, • 8+ years’ experience in HR / People roles, • Experience in high-growth, retail, eCommerce, or DTC environments, • Strong knowledge of UK employment law and HR best practice, • Proven experience building or scaling People functions, • Confident operating at both strategic and operational levels, • Strong stakeholder management and coaching capability, • High emotional intelligence and excellent communication skills, • CIPD Level 6 (or equivalent experience) preferred

🧴Senior National Account Manager – Household 🛍️Grocery 📍London – 1-2 days per week in the office 💰£65k + 15% bonus This is an opportunity to join a fast-growing, design-led challenger brand on a mission to transform the household cleaning category. Built around refillable, low-waste solutions, the brand is redefining how consumers approach cleaning, combining sustainability with beautifully designed, high-performing products. Already gaining strong traction across UK retail, the business is scaling quickly and disrupting a traditionally static category. This role offers the chance to take real ownership, drive growth with key grocery customers and play a part in building a more sustainable future. 🌱 Purpose-led and sustainability focused 🧴 Premium, design-first products that stand out on shelf 📈 Strong momentum across UK grocery 🚀 Ambitious growth plans with real opportunity to make an impact What You’ll Do ✨ Support the delivery of sales strategies to drive distribution and rate of sale 🤝 Build and nurture strong relationships with key grocery retailers 📊 Contribute to joint business plans and identify growth opportunities 📦 Work closely with Operations to support forecasting and stock management 📈 Monitor sales performance and ensure excellent customer service 🌍 Spot opportunities to reduce plastic waste and improve sustainability 💡 Support team initiatives and share insights to drive performance What We’re Looking For 🧠 4+ years FMCG experience within account support or account management 🛒 Strong understanding of the UK grocery retail landscape 💰 Commercial awareness with exposure to P & L 🚀 Growth mindset, ideally within a challenger or high-growth brand 🗣️ Confident communicator with strong relationship building skills 💪 Hands-on and proactive, happy to roll up your sleeves 🔄 Adaptable and comfortable working in a fast-paced environment 🌱 Passion for sustainability and purpose-led brands What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Contego – Global Talent Solutions is working with an exciting, high-potential client in the real-world analytics space. They deliver cutting-edge computer vision, sensor, and AI-powered solutions that provide accurate footfall, passer-by, behavioural, and conversion analytics to major retailers and transport operators. This enables their enterprise and mid-market clients to optimise staffing, conversion rates, estate performance, and more — typically through meaningful recurring revenue subscriptions in a consultative, solution-led environment. About the Sales Director role We are looking for a Sales Director to join the senior leadership team and drive the next phase of commercial scaling. You'll work closely with the Client Success Director and Product Director in a strategic + hands-on leadership position. Your focus: transition from founder-led sales to a scalable, structured revenue engine — defining and executing the go-to-market strategy, building the sales team, generating a high-quality new business pipeline, and delivering sustained revenue growth. Location: Milton Keynes / London – Hybrid (with travel to client sites) Reporting to: COO (Leadership Team) Key Responsibilities: Sales Strategy & Revenue Leadership • Define and execute a scalable sales strategy aligned with company goals, • Shift from founder-led to repeatable, team-based sales motion, • Set ambitious (but realistic) revenue targets and create structured plans to hit them, • Identify new verticals, market opportunities, and customer segments, • Establish and track KPIs for sales performance and commercial effectiveness, • Deliver regular performance reporting, forecasting, and insights to the executive team Pipeline Development & Deal Execution • Build and maintain a robust, qualified pipeline, • Generate leads via inbound tools, prospecting platforms, and proactive outbound outreach, • Personally open doors with high-value prospects and lead complex, multi-stakeholder deal cycles, • Own the full sales process in HubSpot (or similar), maintaining strong data integrity and discipline, • Close mid-market and enterprise subscription agreements Market & Competitive Intelligence • Track competitor offerings, positioning, and pricing, • Monitor industry trends and evolving customer requirements, • Translate insights into sharp sales messaging and positioning Cross-Functional Collaboration • Partner with Product to feed prospect feedback and market trends into the roadmap, • Align tightly with Marketing to optimise lead gen and conversion funnels, • Cultivate strong relationships with key customers and strategic partners Performance & Analytics • Analyse sales data and market signals to uncover growth opportunities and optimisation areas, • Evolve from reactive to forecast-driven revenue management, • Produce board-level revenue reporting Experience & Profile – Essential • Proven success in B2B software/solution sales, especially subscription/SaaS models, • Consultative sales experience with complex buying processes, • Strong track record of building pipeline through direct outreach and proactive prospecting, • History of closing deals with large SMEs and enterprise accounts, • Experience setting sales strategy and consistently delivering against revenue targets, • Disciplined CRM usage — ideally HubSpot — for pipeline management and forecasting, • Analytical mindset with ability to interpret data and market signals Desirable • Background selling into national/international retailers and/or public/transport sectors (including tenders), • Experience building or scaling a sales function in a growth-stage company Personal Attributes • Proven ability to transition founder-led sales into a structured team model, • Entrepreneurial builder mindset (vs. pure corporate operator), • Executive presence and strong stakeholder management, • Resilient, comfortable with ambiguity, performance-driven, and highly self-directed, • Clear communicator with excellent negotiation skills About the Senior Sales Manager role We're also seeking a Senior Sales Manager to join the senior leadership team. Working alongside the Client Success Director and Product Director, you will scale up revenue generation at the company. This is a senior, hands-on new business role focused on generating, managing, and closing high-value opportunities. You will play a key role in shaping our go-to-market approach while personally driving revenue growth. Location: [Milton Keynes / London - Hybrid Remote with regular travel] Reporting to: Client Success Director Key Responsibilities: New Business Development & Revenue Growth • Own and deliver against an individual revenue target., • Build, manage, and convert a high-quality pipeline of mid-market and enterprise opportunities., • Identify and engage senior stakeholders within target retailers and transport operators., • Lead complex, consultative sales cycles from discovery through to close., • Negotiate and close subscription-based agreements. Strategic Prospecting & Market Expansion • Proactively identify new verticals, accounts, and partnership opportunities., • Generate opportunities via outbound outreach, networking, events, and inbound follow-up., • Open doors with senior decision-makers (Operations, Retail, Commercial, Estates). Sales Process & Forecasting • Manage the full sales cycle within HubSpot with strong CRM discipline., • Maintain accurate forecasting and clear visibility of pipeline health., • Contribute to refining sales messaging, positioning, and playbooks. Cross-Functional Collaboration • Work closely with Client Success and Project Management to ensure smooth onboarding and expansion opportunities., • Provide structured market feedback to Product and Marketing., • Collaborate on case studies, proposals, and tender responses. Experience & Profile: Essential • Demonstrated success in B2B software and solution sales., • Experience selling subscription-based solutions within a consultative sales framework., • Proven ability to generate pipeline through direct outreach and proactive prospecting., • Track record of closing deals with large SMEs and enterprise customers., • Experience setting sales strategy and delivering against defined revenue targets., • Strong CRM discipline, with experience managing pipeline and reporting in HubSpot (or comparable platforms)., • Analytical mindset with the ability to interpret sales data and market signals., • Proven ability to independently source and close new logo opportunities., • Strong commercial acumen and deal negotiation capability. Desirable • Experience selling into national and international retailers, and/or responding to tenders, particularly in the public and transport sectors., • Experience navigating multi-stakeholder enterprise buying groups., • Experience selling data, analytics, SaaS, or technology-enabled services. Personal Attributes • Comfortable operating in a scale-up environment with evolving structure and high accountability., • Comfortable engaging senior stakeholders (C-suite, Directors)., • Resilient, comfortable with ambiguity, performance-oriented, and highly self-directed., • Clear communicator with strong negotiation capability. Why Join the Team? You will play a central role in expanding our client’s footprint across retail and transport sectors, helping shape our commercial motion while directly influencing revenue growth. This role offers progression into a commercial leadership position as the sales function scales. If you are motivated by growing a business from start-up to scale-up, building revenue engines, and opening new markets, we welcome your application.

Senior National Account Manager West London (Hybrid) £60k - £65k + Bonus and benefits We are partnering with a premium, purpose-led beauty and wellness brand to appoint a Senior National Account Manager with a proven track record in growing key UK Accounts and new business development. This is a high-impact commercial role for someone who thrives in making strategic decisions and relationship management. Role • Manage JBPs, forecasting and promotional strategies to drive sustainable, profitable growth, • Develop tailored commercial plans aligned to brand positioning and consumer insight, • Play a key role in opening new premium retail partnerships, • Collaborate cross-functionally with marketing, operations and finance to deliver against KPIs, • Maintain strong awareness of market trends, bringing insight-led opportunities to the business Requirements • Proven experience managing UK national accounts within beauty or wellness, • Strong commercial acumen with a track record of winning new business and scaling existing accounts, • Confident communicator with the ability to operate at senior buyer level, • Strategic yet comfortable balancing with day-to-day delivery, • Analytical, organised and confident working with forecasting, reporting and ERP systems, • Passionate about natural, ethical or wellness-led brands

Overview Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape. As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint. Key Responsibilities Commercial Leadership & Performance · Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets. · Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement. · Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example. · Contribute to business growth through proactive client outreach, appointment setting, and repeat business development. Client Experience & Clienteling · Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning. · Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention. · Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences. · Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times. Team Leadership & Development · Support the Concession Manager in leading, motivating, and developing a high-performing team. · Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration. · Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills. · Assist in identifying talent and supporting recruitment, onboarding, and ongoing development. Operations & Retail Excellence · Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation. · Maintain the highest standards of visual merchandising and presentation in line with brand guidelines. · Monitor stock levels and support inventory processes to optimise availability and minimise loss. · Ensure compliance with all operational procedures, including security, cash handling, and store policies. Brand Representation · Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence. · Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations. · Represent the brand at in-store events and client activations when required. Profile · Previous experience in a supervisory or assistant management role within luxury or premium retail. · Strong understanding of menswear, including tailoring, ready-to-wear, and accessories. · Proven ability to drive sales performance and build a loyal client base. · Excellent interpersonal and communication skills, with a natural ability to influence and inspire. · Commercially aware, highly organised, and confident in a fast-paced retail environment. · A passion for luxury fashion, craftsmanship, and client experience. · Additional language skills are advantageous. Why Join Join a high luxury house known for its excellence, heritage, and innovation within menswear. Be part of a dynamic retail environment that values leadership, creativity, and ambition. Access strong career development opportunities within an internationally recognised brand. Work within a culture that champions performance, collaboration, and client excellence. To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.

Want to be part of the UK’s No.1 voted Nail Salon? Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, SheerLuxe and many more, with 40+ salons across the UK, Los Angeles, and New York. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it! Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike. This salon is operated by NailCo, and will be based in Broadgate Circle. NailCo is part of a well‑established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food and beverage, fitness, retail, music industry, wedding sector, and an international production company. As we strategically expand into the beauty industry, we are committed to building a high‑performing team that reflects our standards of professionalism, innovation, and operational excellence. Joining NailCo means becoming part of a dynamic organisation that invests in its people. We offer a supportive environment, clear development pathways, and the opportunity to grow alongside a business that is scaling quickly across multiple sectors. If you are ambitious, driven, and passionate about contributing to a fast‑growing brand, NailCo provides the platform to shape a rewarding and long‑term career. Our fantastic benefits include: • Commission - Earn 10% commission on all products sales you make, along with other regular incentives to help you boost products sales., • Tips - Keep all your own tips!, • Refer a Friend - Earn up to £500 for every successful hire you introduce to Townhouse – the opportunity to invite your bestie!, • Training & Development – One dedicated week in our Academy to elevate your existing skills, followed by ongoing in salon training, and clear development pathways to grow your career at Townhouse., • Benenden private healthcare and wellness support – Benefit from the nail industry’s FIRST private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS., • Birthday Pamper Party - During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Holiday on us - An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!, • Employee Discount - 75% discount on treatments, • Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month., • Social Budget - Every month your manager gets a budget to spend pampering you and your team., • Shopping Discounts - a range of discounts on some of the largest brands to save you money every day. About the Role: As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards. Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development. Salon Mangers will be providing treatments. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions. Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards. Role Responsibilities: • Ensure flawless treatments and customer experiences., • Foster a motivated, knowledgeable, and efficient team., • Lead by example as a Townhouse Ambassador., • Manage schedules to balance sales and team well-being., • Address customer reviews and complaints promptly., • Oversee daily salon operations, maintaining cleanliness and safety standards., • Manage stock levels, ordering, and security., • Evaluate and develop team performance., • Implement a local salon marketing plan and track results., • Ensure compliance with regulations and licensing., • Drive salon team to actively recommend and sell Townhouse nail care products tailored to each client’s needs, contributing to salon retail targets. Requirements and qualifications: • NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification., • Proven experience in salon management., • Strong leadership and team management skills., • Comprehensive understanding of HR procedures., • Demonstrated ability to drive high levels of customer satisfaction., • Knowledge of health and safety procedures in a salon environment., • Proficient in salon operations and compliance management., • This role involves weekend shift availability, to be scheduled fairly across the team Apply Now and Be Part of Our Exceptional Team! Equal Opportunities: Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!

Supply Chain Manager 🎇 High-Growth D2C Brand 📍 London (Hybrid – 3 days in the office) 💸 £40,000 -£50,000 + bonus + stock options We’re partnering with one of Europe’s fastest-growing DTC brands on a mission to deliver exceptional products, seamless operations, and unforgettable customer experiences. This is an exciting opportunity to join a category‑defining team obsessed with operational excellence, data‑driven decision making, and continuous improvement. As the Supply Chain Manager, you’ll take ownership of end‑to‑end supply chain execution from forecasting and supplier management through to freight, logistics, and inventory health. You’ll play a pivotal role in ensuring products are always available, costs are optimised, and the supply chain scales smoothly with the brand’s rapid growth. What will you be doing? You’ll own the operational heartbeat of the supply chain across D2C and Retail channels, building robust forecasts, managing global suppliers, coordinating freight from Asia, and ensuring stock lands smoothly into the 3PL. This is a hands‑on, high‑impact role where accuracy, communication, and proactive problem‑solving are essential. Expect autonomy, cross‑functional collaboration, and the opportunity to shape world‑class supply chain processes in a fast‑growing environment. Key Responsibilities: ⭐ Owning demand forecasting across all channels, incorporating sales trends, seasonality, promotions, and NPD. ⭐ Building and maintaining supply plans, aligning production capacity, lead times, and shipping schedules. ⭐ Managing the full purchase order lifecycle, creation, placement, tracking, amendments, and closure. ⭐ Acting as the primary operational contact for suppliers across Thailand, Vietnam, and future regions. ⭐ Monitoring supplier performance (OTD, quality, responsiveness) and driving improvements. ⭐ Coordinating inbound freight (ocean, air, road) and managing freight forwarder relationships. ⭐ Owning customs documentation and ensuring full import compliance. ⭐ Liaising daily with the 3PL, ensuring accurate goods‑in, inventory accuracy, and smooth operational flow. ⭐ Managing stock availability, identifying risks early and avoiding stock-outs or excess. ⭐ Tracking landed costs and supporting cost reviews and optimisation initiatives. ⭐ Producing weekly operational reports across POs, shipments, supplier performance, and inventory health. ⭐ Driving continuous process improvement across tools, documentation, workflows, and reporting. What skills do you need to have? ⭐️ 2-3 years’ experience in supply chain, purchasing, or procurement (FMCG or food/pet food ideal). ⭐️ Demonstrable experience in demand & supply planning with strong forecasting capability. ⭐️ Experience working with international suppliers and understanding import/customs. ⭐️ Strong excel/sheets skills and high comfort working with data and timelines. ⭐️ Experience with freight coordination (ocean and air). ⭐️ Highly organised, proactive, and process‑driven ⭐️ Excellent communicator who escalates risks early and solves problems before they escalate. In return, you’ll get 🚀: ⭐️ Competitive salary up to £40k-£50k + bonus + stock options. ⭐️ 25 days’ holiday + bank holidays + your birthday off. ⭐️ Private health insurance and mental health support. ⭐️ Generous L&D budget and coaching. ⭐️ Monthly wellness contribution and paid charity days. ⭐️ Hybrid working in a collaborative, fast-paced environment.

Facilities & Engineering Manager £65 – 75,000 Salary Stratford Client-Direct Annual Bonus Healthcare Pension Scheme Our client are one of the premier retail & entertainment organisations in the UK and globally, with multiple flagships in key major cities. Their flagship destinations are hubs for shopping, dining and entertainment for thousands of visitors each year. Based out of their Stratford facility, they currently seek a Facilities Manager to join their existing leadership team – crucially this role requires the individual to be qualified in an engineering (mechanical / electrical) discipline, and while ideally also possessing NEBOSH certification, they expect IOSH as a minimum. Guideline salary banding for this role is £65,000 - £75,000, and has additional benefits including an employer funded 9% pension, annual bonus (10%, discretionary) and private healthcare among a whole host of perks. With the nature of site being 365 days per year, the successful candidate will join the duty team in providing cover 7 x days a week to this fast-paced site. This rota takes the shape of the below on average: 1 in 5 Saturdays (8am - 4pm / 12:00 - 8pm) 1 in 10 Sundays (11am - 7pm) With this weekend element involved, the Facilities Manager will then get weekday days off “in lieu” to offset the weekend rota. Candidates must be fully qualified in an engineering (mechanical / electrical) discipline, ideally through a full apprenticeship, and with at least five years experience managing within a commercial FM / Building Services. Along with core engineering qualifications, the customer are also seeking qualifications around health and safety, and as such NEBOSH / minimum IOSH Managing Safely course is a requirement in this role. Any additional training qualifications and experience would be viewed favourably; Legionella Awareness, CP / AP status for HVAC Systems, ILM Training, etc. The Facilities Manager will be tasked with delivering an asset strategy that protects and preserves the development’s fabric, systems, plant, and equipment and aim to deliver innovations to enhance the performance of asset. In tandem, they will develop a management plan to ensure site standards are always maintained to a consistently high level and in accordance with good estate management practice. This is a fantastic opportunity for an dynamic and ambitious Facilities / Engineering Manager within the commercial built environment to progress in a fast-paced, 24/7 provider. Working for a well-known business with scope for progress both within the UK and potentially overseas, it is an opportunity to work “client-side”, and a very well connected hub in the East London area. With fantastic benefits and perks, its an opportunity not to be missed for a motivated individual to collaborate with an experienced leadership team and deliver “best-in-class” services across the development. Some of the duties & responsibilities will include: Site Operations • Manage the hard services contractor to ensure daily centre inspections identifying, recording and following through defects, inspecting and directing routine maintenance and contract works are carried out, • Carry out regular walks with contractors, inspecting and reviewing their works to ensure compliance with contract agreements and quality of workmanship., • Maintain communication and report findings and recommendations to Senior Facilities Manager., • Deputise for the Senior Facilities Manager when required., • Carry out duty management responsibilities., • Ensure PPM plan is up to date and details all service requirements for the centre. Contracts • Develop and deliver comprehensive and accurate contract scopes and specifications in conjunction with other UK assets, that reflect requirements to maintain and preserve the life cycle asset condition and develop service level agreements that deliver high performance contract output., • Work in conjunction with procurement and other UK assets on tendering contracts., • Produce business cases and commercial summaries where required in recommending the appointment of contractors maintaining a combined UK mindset, • Deliver high contract performance by monitoring and managing contractors and ensuring their compliance and service level agreements in accordance with company policies and procedures., • Maintain an audit ready mindset for all relevant contractor documentation. Budgeting & Financial Management • Manage and execute areas of responsibility of the annual budget and Long-Term Forecast, maintaining the life cycle asset condition and achieving best value for money., • Deliver best value for money on works through establishing a base of reputable contractors (and suppliers) and obtaining market quotations in line with policies and procedures. Where deliverable and relevant, promote local procurement interests., • Identify and implement cost saving initiatives resulting in reductions to the retailer service charge and improved return on investments., • Apply stringent fiscal principles in administering purchase orders, tracking receipt of goods and services and payments to creditors. Compliance • Management of centre finance processes and procedures to ensure compliance with organisational policies and procedures., • Ensure all activities comply with the requirements of the Health, Safety and Environmental code Policy and follow best practice principles. • Maintain an audit trail of health and safety documentation., • Management of projects to ensure compliance with CDM regulations., • Compliance with insurance requirements and recommendations, • Track non-compliances and follow through with those responsible to completion and closure of the issue., • Create comprehensive reviews on contract stats and performance., • ISO45001 and ISO14001 Energy, Environmental & Sustainability • Working with the Senior Facilities Manager develop a long-term sustainability programme that reduces the carbon footprint of the building and promotes positive environmental practices., • Incorporate energy and environmental best practice into third party contracts and practices., • Identify opportunities to enhance the Centre’s environmental credentials and accreditations and raise the profile and reputation of the Centre’s sustainability agenda., • Manage contractors to deliver authentic social value initiatives supporting the Better Places Strategy of the centre. Team Performance • Provide leadership and support to the facilities team and to the wider business, • Work collaboratively with colleagues across both centres to support the delivery of the Centre’s Business Plan. Experience, Knowledge & Qualifications: • Proven experience in the Facilities Management and Building Services sectors., • Demonstrated experience working in a senior position, able to demonstrate a management focus and leadership skills., • Extensive experience in the scoping, tendering, negotiation, mobilisation, and management of contracts, • Working knowledge of Consumer law, Trading Standards, and related legislation, • Comprehensive knowledge of relevant legislation and compliance requirements, • Relevant safety training and a working knowledge of health and safety legislation with practical experience in the implementation of procedures, • Proven negotiating and influencing skills., • Demonstrated understanding of building principles and mechanical systems, • Demonstrated experience creating and monitoring budgets., • Relevant M&E qualifications and accreditations, • Experience of project planning and management would be advantageous., • NEBOSH, or at least IOSH, • Relevant Legionella management awareness and training

About Hauser & Wirth Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art with locations across the UK, USA, Europe and Asia. Publishing has been a cornerstone of Hauser & Wirth’s activity since the gallery’s founding in 1992. From publishing artists’ writings and exceptional exhibition-related books to commissioning new scholarship and pursuing the highest levels of craft in design and bookmaking, Hauser & Wirth Publishers creates vital, lasting records of artists’ work and ideas, forging critical gateways to the cultural discourse they inspire. Role Summary Based in London, Hauser & Wirth Publishers are looking for an experienced Commercial Operations Manager to lead the strategic coordination of our bulk warehouse operations across our European and US facilities, oversee the day-to-day management of our 7 Shopify storefronts, and manage the end-to-end logistics of our printer delivery operations. With responsibility for coordinating stock movements and purchase orders across the gallery including our ecommerce warehouses, you will have a commercial outlook and experience managing multiple projects at the same time. The position will suit someone able to work as part of a small team willing to use their initiative, with exceptional communication and organisation skills, an ability to work well under pressure, and experience handling multiple projects at once. Key responsibilities include: Inventory & Logistics Management Oversee global book inventory of up to 10k SKUs, stock movements, and replenishment across all 17 Hauser & Wirth gallery locations plus our distribution partners, ensuring efficient distribution, accurate reporting, and strong relationships with shippers and storage sites. E‑commerce & Retail Operations Manage the Hauser & Wirth e‑commerce platform, including product launches, promotions, and marketing automations, while collaborating with fulfilment centres and bookselling teams to maintain excellent customer experience and commercial best practice. Publication & Production Coordination Coordinate delivery and distribution of publications—including Ursula magazine—while supporting book production cost management and communicating stock levels, forecasts, and shipment updates to key stakeholders. Responsibilities include but not limited to: • Liaise with colleagues across the gallery to build complex printer delivery instructions for each upcoming HW publication, considering potential cost savings and following deliveries through to arrival., • Coordinate delivery of Hauser & Wirth’s quarterly magazine, Ursula, including subscriber delivery and client mail outs., • Oversee book inventory and stock movements across all HW locations, plus our external warehouses and trade distributors, regularly analyzing our stockholdings to initiate stock replenishments as needed., • Own and build on existing HW relationships with shippers and our storage sites, creating cost and time efficiencies., • Manage and maintain Hauser & Wirth’s ecommerce site (2k+ orders annually) initiating new promotions, marketing automations, and creating new product pages – working closely with Associate Director, Sales & Distribution and our Marketing teams., • Actively collaborate with our 2 ecommerce fulfilment sites to ensure excellent customer service and efficient turnaround of orders., • Collaborate with local bookselling teams across both our dedicated bookshops and gallery locations on stock availability + commercial best practice, offering training in Shopify and coordinating POs & transfers in our inventory system for accurate reporting., • Work closely with editorial and freelance production teams across book production and shipping costs., • Communicate with key stakeholders on stock inventory levels, forecasting, shipment tracking and stock availability, producing monthly and ad hoc stock reports., • This role does not hold any line management responsibilities. Skills/Competencies Required Experience • Minimum of 4 years' experience in managing multiple projects internationally, ideally within a retail or operations setting., • Ability to analyse inventory data, forecast demand, and identify revenue growth opportunities., • Background in supply chain and logistics., • Previous experience in publishing or creative sectors appreciated, but not mandatory. Technical Skills • Proficiency in Excel and Power BI., • Experience with Shopify or other e-commerce platforms. Soft Skills • Highly organised with the ability to manage multiple priorities simultaneously., • Proactive problem-solver comfortable working in a fast-paced, evolving environment., • Analytical and data-driven decision maker. Additional Requirements • Willingness to travel to Hauser & Wirth locations when required.

Company: Victoria College of Arts and Design Position: Registry Manager Location: ON-SITE, London Borough and Harbour Exchange Campuses Salary: £42,000 – £48,000 per annum Work Schedule: 9am – 5pm, Monday-Friday Employment Type: Full Time Department: Registry Reporting to: Head of Registry About us Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students’ growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, VCAD is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers. Position Overview VCAD is seeking an experienced and motivated Registry Lead to oversee the effective management of student records, assessments, and regulatory compliance across the full student lifecycle. This is a key operational role, responsible for ensuring data accuracy, statutory reporting, attendance monitoring, and quality assurance processes are delivered to a high standard. We are looking for a confident and collaborative leader who can manage and develop a small team, strengthen systems and processes, and work closely with academic colleagues, senior managers, and external regulatory bodies. The successful candidate will combine strong technical knowledge of Registry operations with a practical, solutions-focused approach, helping to maintain compliance while continuously improving the service we provide to students and staff. Key Responsibilities Student Records Management: • Lead the maintenance and accuracy of student records, ensuring compliance with internal policies and external regulatory requirements., • Oversee enrolment processes, ensuring a smooth student onboarding experience., • Manage student change of circumstances, including programme transfers, break-in-studies, and withdrawals, ensuring timely updates to student records., • Provide expert guidance to academic staff on student record-related matters, ensuring consistency and compliance. Assessment and Examinations: • Oversee the preparation, validation, and maintenance of assessment records, ensuring accurate input and timely release of results., • Support the coordination of assessment processes, including managing student submissions, grade entry, and the preparation of materials for Examination Boards., • Ensure the integrity and security of assessment data, working closely with academic and IT teams. Regulatory Compliance and Reporting: • Ensure compliance with GDPR, CMA regulations, and Higher Education policies., • Support the preparation of statutory reports, including data submissions to external regulatory bodies & Validating Partners., • Monitor attendance records and liaise with respective teams to ensure adherence to set requirements., • Coordinate and prepare student-related statutory external returns for regulatory bodies such as the Office for Students (OfS) and the Higher Education Statistics Agency (HESA). Student Experience & Support: • Act as a key point of contact for student queries related to Registry processes, providing clear and timely information., • Oversee the production of official documentation, including transcripts, student status letters, and graduation certificates., • Provide support for student appeals, academic misconduct cases, and extenuating circumstances processes, ensuring efficient case handling and record-keeping., • Support the planning and execution of graduation ceremonies, ensuring they are delivered to a professional standard for graduating students and their guests. Process Improvement & System Management: • Identify opportunities for streamlining Registry processes and contribute to system enhancements., • Support the development and maintenance of student records systems, ensuring data integrity and efficiency., • Provide training and guidance to Registry staff on system usage and best practices. Attendance and Engagement Monitoring: • Oversee attendance monitoring systems, ensuring accurate data collection and reporting., • Identify trends in student attendance and engagement, escalating concerns to relevant teams for intervention., • Work closely with academic departments and student support teams to improve student retention through proactive engagement initiatives., • Ensure compliance with Awarding Body requirements., • Develop and implement strategies to enhance student participation and engagement across courses. Data Analytics and Reporting: • Develop and produce reports on student records, assessments, and engagement data to inform decision-making at faculty and institutional levels., • Analyse key student metrics, including retention, progression, and achievement rates, providing insights to enhance student outcomes., • Work collaboratively with IT and data teams to improve the efficiency and accuracy of reporting systems., • Support the Registry team with predictive analytics to identify at-risk students and recommend proactive interventions., • Ensure that all reports comply with internal governance frameworks and external regulatory requirements. Committee Servicing & Stakeholder Engagement: • Lead committee servicing responsibilities, including preparing agendas, collating papers, and drafting minutes., • Work closely with academic departments, student services, and external regulatory bodies to facilitate effective communication and collaboration., • Provide high-level administrative support to senior managers, ensuring deadlines and objectives are met. Leadership & Team Support: • Provide mentorship and guidance to Registry Officers, ensuring consistent service delivery and professional development., • Deputise for the Head of Registry as needed, representing the department in meetings and decision-making processes., • Foster a collaborative and proactive team environment, contributing to the continuous improvement of Registry services. Line Management: • Supervise and support members of the Registry team, ensuring workload is effectively managed and deadlines are met., • Conduct regular one-to-one meetings and performance reviews, providing feedback and identifying development opportunities., • Assist in recruitment, training, and onboarding of new staff within the Registry department., • Promote a positive and inclusive working environment, encouraging continuous professional development and high levels of staff engagement. What we’re looking for Essential: • Degree or equivalent qualification., • 7+ years’ experience in Higher Education, • Experience in student services/support, Registry or similar HE administration., • Experience supervising or managing staff., • Ability to manage operational processes, workflows and documentation., • Experience supporting the student lifecycle., • Experience contributing to quality assurance processes., • Confidence using student record systems and digital tools (including MS365)., • Understanding of HE regulations, compliance requirements and data quality., • Strong organisational, planning and problem-solving skills., • Ability to analyse data and prepare clear reports., • Strong written and verbal communication skills., • Ability to work collaboratively with a range of stakeholders., • Flexible, adaptable and able to work effectively in a developing organisation., • Interest in change management and service improvement. Desirable: • Understanding of sector quality frameworks and best practice., • Experience with student engagement activities (e.g., student voice, mentoring) Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness) Application Instructions

At Lyle & Scott, we recognise that all success starts with people. We welcome creativity and value individuals who are passionate about delivering a strong performance. We are a privately owned British brand with almost 150 years of history that has built a reputation for crafting high-quality clothing. We are a brand with true authenticity, heritage and expertise that is recognised throughout the world. We are currently looking for a Retail Facilities and Building Manager. If you are a proactive, solution-focused individual who thrives from working in a fast-paced environment, this could be the right opportunity for you. Role responsibilities: • Delivering project plans from inception to delivery., • Oversee critical path management and operational set for new store launches, • Managing tasks and deliverables supporting senior leaders., • Overseeing budgets, risks and long‑term functional development., • Managing design and consultant teams collaboratively., • Managing teams and stakeholders to achieve KPIs., • Networking and drive best‑practice adoption across programmes., • Applying technical H&S expertise and promote an inclusive culture., • Continuously drive operational efficiency and compliance, • Administer the retail stores and office locations critical records ensuring that the ‘lights stay on’ and the business has a central and accessible record to ensure continued uninterrupted operations., • Ensure Operations Manual, Best Practices and all Store Policies & Procedures are consistent, accurate and kept up to date, • Ensure all stores and office are compliant with Company Operational Policies, inclusive of Health & Safety Procedures Facilities Manager Qualifications / Skills: • Strong project management skills, including new store openings., • Self motivating, • Understanding of basic security and health and safety, • Communication skills, • Decision making, • Problem solving, • IT skills, • Leadership, • Professionalism If you want to make a real difference, this is the role for you... Please apply with your CVs through LinkedIn. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

Contract Manager Based across Imperial College Campuses – South Kensington, White City, and Hammersmith Full-time, Monday to Friday, 8am–5pm We’re looking for a dynamic individual to join our team at Dalkia Facilities, managing services across Imperial College’s prestigious London campuses. This is an exciting opportunity to work within a high-profile environment, leading a dedicated team that delivers repair and maintenance services across academic and research facilities 24/7. What You’ll Be Doing: • Driving safety culture through visible leadership and regular audits, • Overseeing planned maintenance and ensuring a responsive, high-quality reactive service, • Leading a multidisciplinary team to meet and exceed contractual KPIs and SLAs, • Managing subcontractor performance and supporting commercial delivery, • Assuring asset compliance, actively managing exceptions, • Acting as the key on-site representative, building strong client relationships, • Identifying operational efficiencies and growth opportunities for the contract What We’re Looking For: • Solid technical knowledge in M&E and building fabric maintenance, • Proven experience managing multi-site FM operations, • Strong leadership and people management skills, • Proficiency with CAFM systems and reporting tools, • Ability to manage financial performance, including P&L oversight, • Clear, confident communicator able to engage with a wide range of stakeholders Qualifications & Experience: Essential: • IOSH Managing Safely, • Experience leading FM services in a client-facing role Desirable: • NEBOSH General Certificate, • HNC in Building Services Engineering, • Recognised engineering apprenticeship What We Offer • 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service!, • Matched pension, • Life Assurance & Private Medical Insurance (after 12 months), • Flexible benefits including retail discounts, electric car scheme, wellbeing support, • Recognition & referral bonus programmes, • Volunteering day & Employee Assistance Programme At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you #INDDF1

“Perfume is a living experience.” —Thibaud Crivelli, Founder. Maison Crivelli is a French luxury fragrance Maison created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise and invite to lose one’s bearings. Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category. The UK subsidiary is two years old, and this is the perfect time to join fast paced, hyper growth and truly entrepreneurial adventure. Scope Reporting into the Commercial Manager, this position is a hands-on day to day cross functional support role. Main Accountabilities Wholesale Management Wholesale Order coordination • Collect, enter and validate customer POs on the system, • Check pricing accuracy, quantities, and stock availability, • Coordinate order preparation with the warehouse and confirmations with customers, • Monitor wholesale order shipments from preparation to delivery, • Handle disputes and service issues (delays, discrepancies, non conformity), • Review invoices vs. orders prior to finance validation Wholesale chargeback coordination • Review and validate internally all wholesale chargebacks, • Investigate all chargebacks with finance and 3PL partner, ensuring dispute submission and resolution tracking, • Track chargebacks and support corrective actions to improve processes moving forward, • Coordinate and receipt merchandising team to ensure orders are placed within timings and reflective of launch plans and stock cover KPIs New launch and Discontinuation management • Responsible for the creation and submission of new line forms for all new launches, • Manage any SKU switches with the retailer merchandising team, • Be responsible for the end-to-end process of any retailer stock returns (for damaged items, customer returns, aged stock…) ensuring all communication between retailer, Maison Crivelli retail teams, 3PL and finance teams is completed, • Coordinate with the retail and marketing team all new launch and promotional activity NSV orders, • Organize all training gifts and incentive sourcing in line with the agreed plans Commercial operations coordination • Monthly stock replenishment, • Reviews & Submit monthly purchase orders to HQ based on demand/sales forecast, • Track order confirmations and lead times-, • Maintain accurate order logs and documentation, • Creates inbound PO on WMS, • Liaise with freight forwarders to arrange international and domestic shipments, • Monitor shipping timelines and ensure customs clearance, • Communicate shipment status to internal stakeholders, • Operational system maintenance, • Maintains master data on WMS and Financial platforms, • Creates all new SKU on WMS and Financial platform, • Warehouse Ad-hoc requests, • Coordinate with warehouse on stock transfers, special packing, or urgent dispatches- Resolve inventory discrepancies, • Support cycle counts or stocktakes with admin documentation Reporting • Weekly sell out reporting coordination, ensuring all information received by the retailer and inputted to main internal database., • Weekly sell in reporting, • Support with stock cover in trade analysis, • Maintain UK master data with all retailer SKU codes and corresponding internal codes Skills & Experiences • 1 to 2 years experience in a wholesale business, • Experience in a commercial / sales function with multiple B2B clients and with handling end to end wholesale orders cycles, • Understanding of UK beauty retailers and department stores, • Computer literate and proficiency with MC applications PPT, Excel, Word and Outlook, • Intermittent excel skills (formulas, VLOOKUPs, pivot tables, basic data analysis), • Excellent time management skills with ability to prioritise workload, • Excellent planning and organisational skills, • A proactive approach and the ability to build strong internal and external relationships, • Commercially aware with the ability to analyse information and offer recommendations, • Self-motivate, passionate individual with can do attitude and entrepreneurial growth mindset, • Excellent written and verbal communication skills, • Curious and team player attitude

Elite Associates have partnered with a beautiful contemporary fashion brand, to support the team in finding an experienced Health & Safety Manager. Job Summary: The Health and Safety Manager will be responsible for developing, implementing, and managing health and safety policies and programs across all areas of the business. This role requires a proactive approach to identifying potential hazards, ensuring compliance with regulations, and promoting a safe working environment throughout the retail stores and Head Office. Key Responsibilities: • Policy Development: Create, implement, and maintain health and safety policies and procedures in line with legal requirements and industry best practices., • Risk Assessment: Conduct regular risk assessments and audits to identify potential hazards and implement corrective actions to mitigate risks., • Training and Awareness: Develop and deliver health and safety training programs for employees at all levels, ensuring awareness and understanding of safety protocols., • Incident Management: Investigate workplace incidents and accidents, documenting findings and recommending improvements to prevent recurrence., • Compliance Monitoring: Ensure compliance with local, state, and federal health and safety regulations, as well as industry standards., • Reporting: Prepare and present health and safety reports to senior management, highlighting key metrics, trends, and areas for improvement., • Collaboration: Work closely with cross-functional teams, including HR, operations, and facilities management, to promote a culture of safety throughout the organization., • Continuous Improvement: Stay updated on industry trends, regulations, and best practices in health and safety, recommending improvements to policies and procedures as needed. The ideal candidate will have a track record in health & safety management in a retail environment. Apply today!

Global Business Development Manager – Global Payments & Crypto (EU) We are seeking a Business Development Hunter to drive the growth of OSL's Global OTC business across MENA, Europe, and select APAC markets (Non-Hong Kong, Singapore). This is not a traditional crypto sales role. We are looking for a payments and fintech specialist who can open doors with the companies that power global commerce—payment service providers (PSPs), fintech platforms, trade finance firms, and commodity traders—and introduce them to the efficiency of digital assets. Key Responsibilities • Develop and execute a strategic business development plan to drive OTC trading volume and revenue in MENA, Europe, and select APAC markets., • Identify, target, and onboard new enterprise clients, with a strong focus on:, • Payment solution providers (PSPs), • Fintech platforms with cross-border payment needs, • Global trade and commodity trading firms, • Corporate treasuries exploring digital assets, • Build and maintain a robust pipeline of potential partners and clients, managing the entire sales cycle from prospecting to close., • Work closely with internal teams (trading, operations, compliance, product) to ensure seamless onboarding and service for global partners., • Represent OSL at industry events and conferences across your region to build brand awareness and expand your professional network., • Leverage Sean's lead network to nurture and convert Mandarin-speaking enterprise prospects in your region. Requirements • 5+ years of experience in business development, channel sales, or partnerships within payments, fintech, trade finance, or financial services., • A verifiable network of contacts within payment solution providers, fintech platforms, or global trade firms in your target region., • Proven track record of overachieving sales targets and driving revenue growth., • Fluent in English Strongly Preferred: • Experience with cross-border payments, settlement systems, or stablecoins., • Existing relationships with commodity trading houses or fintech platforms, • Understanding of regulatory environments in local markets. Life at OSL • Pioneer: Build the future of Web3 with a listed leader., • Impact: Shape our global growth., • Talent: Work alongside the industry’s best., • Growth: We invest in your career as much as you do. How to Apply • If you're ready to build the future of finance with us, please apply with your resume. About OSL Group OSL Group (___) is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory-compliant financial services to individuals and businesses worldwide. OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24/7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2-certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross-border payment infrastructure via OSL Pay. "Open, Secure, Licensed" are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.

We are seeking a commercially strong and hands-on Retail Director to lead our retail operations across the UK and US markets. This is a key leadership role within a fast-growing international fashion brand, ideal for someone with a strong fast-fashion background (e.g., ZARA, H&M, Bershka, Pull&Bear) who thrives in a high-speed, trend-driven and expansion-focused environment. You will play a critical role in driving store performance, building scalable retail structures, and supporting new market growth. Key Responsibilities • Own and drive retail performance across the UK and US, with full accountability for sales, KPIs, and operational excellence., • Lead multi-site store operations, ensuring strong execution across staffing, VM, stock flow, and customer experience., • Implement and optimise fast-fashion operating rhythms (e.g., weekly trading reviews, rapid stock rotation, fast replenishment)., • Partner closely with Buying and Merchandising teams to ensure product-market fit, reacting quickly to sales and customer trends., • Analyse weekly and daily sales data to identify opportunities and take immediate action to drive sell-through and margin., • Support new store openings and market expansion, including building teams, setting up processes, and driving early-stage performance., • Benchmark competitors (e.g., ZARA, H&M) and translate insights into actionable strategies for local markets., • Build and develop a strong retail leadership pipeline, coaching Store Managers and Area Managers to deliver consistent results., • Establish clear and scalable SOPs to support a growing store network., • Ensure compliance with UK and US employment regulations and retail best practices. Requirements • 8+ years’ experience in fast-fashion retail, with at least 4–5 years in a multi-site leadership role (e.g., Area Manager, Regional Manager, Retail Director)., • Background in brands such as ZARA, H&M, or similar high-volume, trend-led retailers is highly preferred., • Strong understanding of fast-fashion trading logic (e.g., sell-through, stock turn, weekly KPI cadence)., • Proven track record of driving sales growth and improving store performance across multiple locations., • Experience in new market entry, store openings, or scaling retail operations is a strong advantage., • Highly commercial, data-driven, and action-oriented mindset., • Comfortable working in a fast-paced, evolving environment with a hands-on approach., • Strong leadership skills with the ability to manage and influence teams across different markets., • Fluent English required; Mandarin is a plus. Why Join Us • Opportunity to play a key role in building and scaling retail operations in the UK and US markets, • Join a fast-growing international fashion brand with strong global momentum, • High level of ownership and visibility within the business

ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE The People Manager is responsible for the overall effectiveness of the People function. Reporting to the Global HR Director, the role balances strategic advice with hands-on operational leadership and accountability for a generalist People team. Working closely with senior stakeholders across the business, the role provides trusted guidance on employee relations, organisational change, workforce planning, performance, reward, wellbeing, and People operations. It also involves direct support to the Global HR Director on People priorities, complex cases, and strategic initiatives as required. The focus is on delivering consistent, high-quality People practices across the employee lifecycle within a creative organisation. This role is full time on a 1 year FTC, and based onsite at the Head Office in Battersea, London. KEY RESPONSIBILITIES Strategic People Leadership • Support the Global HR Director to shape and deliver the People strategy, acting as a senior advisor on organisational design, workforce planning, People risk, and culture., • Hold accountability for the compliant and consistent delivery of the full employee lifecycle across the organisation, ensuring robust governance of People policies and practices in line with UK employment legislation and best practice., • Ensure effective operational delivery through the People team across contracts, onboarding and offboarding, recruitment, systems, data integrity, reporting and internal People communications, maintaining clear standards, quality control and alignment with workforce plans set by the Director., • Ensure effective delivery of performance and capability frameworks through the People team, including probation management, performance reviews and performance improvement processes., • Oversee the development and delivery of in-house training programmes, ensuring alignment with business needs and capability gaps., • Manage the effective use of the LMS platform, including content creation, reporting, compliance tracking and continuous improvement., • Oversee relationships with external training providers, ensuring quality, value for money and alignment with development priorities., • Ensure accurate and timely provision of People data and reward inputs to Finance and Payroll, maintaining robust internal checks and controls within the People team., • Oversee the administration of Director-approved pay, bonus and retail commission frameworks, ensuring information provided for calculation and payment is complete and accurate., • Support and provide oversight to the People team in the management of health-related cases, including disability, reasonable adjustments, Occupational Health referrals and Equality Act considerations, ensuring fair, compliant and risk-aware outcomes., • Ensure appropriate frameworks and guidance are in place to support employee wellbeing, inclusion and health-related risk management., • Partner with Office Management on People-related risk and health and safety matters., • Ensure effective delivery of People-related support to CSR initiatives through the People Leads, including provision of workforce data, policy alignment and employee volunteering coordination., • Maintain oversight of the accuracy and integrity of People data provided for sustainability and reporting purposes., • Work closely with senior stakeholders and cross-functional leaders across the UK, EU, US and Thailand to support the delivery of People initiatives, organisational change and risk mitigation., • Lead and line manage the People team, setting clear standards, priorities and accountability, ensuring delivery aligns with strategic direction set by the Director., • Maintain full oversight of team activity and output across all People functions, providing guidance, quality control and escalation management where required., • Develop team capability across employee relations, stakeholder management and pragmatic problem-solving, balancing effective delegation with hands-on support where necessary., • Contribute flexibly to any other ad hoc tasks and projects. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • 5+ years in a senior generalist HR/People role within a complex or multi-disciplinary organisation., • Proven capability leading complex employee relations matters, organisational change, and People risk., • Strong experience overseeing the full employee lifecycle, HR operations, and People governance., • Demonstrated experience managing and developing HR/People teams, including delegation, coaching, and quality assurance., • Highly effective communicator, able to influence, challenge, and provide clear, pragmatic advice to senior stakeholders and managers., • Adaptable and resilient, with the ability to manage multiple competing priorities and respond effectively to changing business needs., • Solid working knowledge of UK employment legislation and HR best practice., • Experience overseeing reward, payroll, benefits, and performance frameworks, with appropriate governance and controls., • Exposure to immigration, right-to-work, and sponsorship processes., • Confident stakeholder manager with experience partnering senior leaders across functions and geographies., • Comfortable working with People data, systems, and reporting to inform decisions and improve capability. BENEFITS • Staff discounts, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox Discounts and Wellness Hub, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Training and hands-on experience, • Opportunities to build new skills and gain valuable industry knowledge Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___

Senior Digital Merchandising Operations Manager London (Hybrid, 2 days in London) Up to £70,000 This is an exciting opportunity to join a high‑profile digital function where you will shape assortment strategy, influence senior stakeholders, and act as the digital voice across the full buy cycle. With the role newly created, you will have a blank slate to build best‑in‑class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. The organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure in place, this is a rare chance to influence the operating model from day one. The Role As Senior Merchandising Operations Manager, you will: • Act as the digital voice throughout the buy cycle, shaping pre‑season planning and in‑season trading decisions., • Provide insight on customer behaviour, onsite performance, availability metrics, and product trends., • Influence buying, planning, and inventory teams with clear, data‑led recommendations., • Own availability visibility, depth optimisation, size analysis, and zero‑seller reduction initiatives., • Identify risks and opportunities across categories, ensuring digital priorities are represented at senior forums., • Build and deliver digital hindsight packs, seasonal reviews, and commercially relevant insight summaries., • Strengthen cross‑functional alignment with Buying, Planning, Inventory, Site Operations, Connected Retail, and Business Planning teams. Your Skills and Experience You will bring: • Strong commercial experience in merchandising operations, digital trading, planning, or allocation., • Direct ecommerce and retail knowledge with a deep understanding of digital KPIs such as conversion and product engagement., • Advanced analytical capability across Excel and reporting tools, with the ability to translate data into simple, actionable guidance., • Proven experience influencing senior stakeholders and navigating complex cross‑functional environments., • Confidence challenging assumptions and driving alignment across multiple teams., • A proactive, collaborative approach and the ability to thrive in a fast‑paced, evolving digital organisation. What They Offer • Salary up to £70,000 depending on experience., • Hybrid working with two days a week in their central London office., • High organisational visibility with the opportunity to shape a brand‑new function., • Strong career development with exposure to senior leadership and strategic decision‑making. How to Apply If you are interested in this Senior Merchandising Operations Manager role, please apply with your CV and the team will be in touch.

Japanese speaking Planning Manager Ref: WL47265 A Japanese electronics company is currently recruiting a Planning Manager to work in their West London office. In this role, you will be responsible for overseeing the sales planning and stock procurement process, ensuring optimal sales and inventory levels across various channels. The ideal candidate should have strong analytical skills, attention to detail, and a deep understanding of inventory management and retail operations. Understanding of Japanese culture and Japanese language skill is essential. ELIGIBLE APPLICANTS: • (O) Eligible visa: Permanent residence, Spouse, Partner VISA SUPPORT: No BENEFITS: Medical Insurance TYPE: Permanent, full-time WORKING HOURS: Monday to Friday, 35hrs/week SALARY: £46-49k depending on experience + bonus START: ASAP LOCATION: West London Benefits: Private health insurance, generous pension scheme, Learning program, Employee Discount etc Planning Manager Main Responsibilities: • Develop and oversee the creation and ongoing updates of sales plans for each product and sales channel/key account, • Collaborate closely with sales, direct e-commerce, and marketing teams in both the UK and HQ to strategise and manage the sales plans for each product and channel, • Analyse stock and sell out data to identify, report, and capitalise on trends, challenges, and opportunities, • Utilise data to make informed decisions for purchase planning, • Develop and execute comprehensive stock planning strategies to ensure optimal inventory levels, • Coordinate with HQ to manage the purchasing process, ensuring timely and cost-effective procurement, • Work closely with sales and marketing to optimise inventory for all brand and seasonal campaigns, • Manage the entire cycle of the product, from initial introduction to discontinuation, • Collaborate closely with cross-functional teams to develop strategies and carry out product launches, oversee transitions, and handle obsolete inventory, • Work in close collaboration with internal store, e-commerce site, and external retailers to align inventory levels, sales forecasts, and promotional plans, • Meticulously monitor sales performance and adjust stock levels to meet demand and achieve sales targets, • Prepare and present monthly reviews detailing inventory status, sales performance, and purchasing activities, • Analyse data to identify trends, opportunities, and areas for improvement, • Support profitability improvement and identification of opportunities through profit analysis and preparation of annual budgets, • Manage and accurately record invoicing and actual costs, • Monitor and provide updates on performance indicators such as sales quotas, inventory levels, and net profitability, • Devise and execute strategies to achieve KPI objectives, • Motivate, lead, and enhance the skills of the Planner, • Collaborate closely with various stakeholders within the company Planning Manager Ideal Candidate: • Minimum of 2 years of experience in sales and purchase planning, preferably within consumer goods industries, • Exceptional analytical skills, • Excellent organisational and time-management abilities, • Proficiency in Excel and Microsoft Office Suite, • Proficient in inventory management software (Previous JDE or eStar experience will be highly advantageous), • Strong written and verbal communication skills, • Experience working within a Japanese organisation/culture, • Business level fluency in both English and Japanese ** All applicants for the Planning Manager must have the right to work in the country as the Company is not able to offer visa support. *We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. *When contacting us, please include the job reference number (Ref: WL47265) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion. We are guided by our four core values ; Innovative, Collaborative, Entrepreneurial, and Driven . These values live through the creativity of our products , the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do . Who we’re looking for… An exciting opportunity has arisen for a fixed term Maternity Cover Boutique Manager in our Icing Café and Boutiques, in Notting Hill. As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve: Maternity Cover – Key Responsibilities Café & Events Operations • Oversee the day‑to‑day running of the café service and all events, including afternoon teas, hen parties, children’s parties, and birthday celebrations., • Deliver exceptional customer service and act as a role model for service standards., • Lead, motivate, and support the team to deliver an excellent customer experience., • Manage staffing rotas and ensure appropriate resourcing levels., • Drive product sales and work proactively to meet and exceed targets., • Control stock levels, manage deliveries, and maintain accurate records., • Take responsibility for all security procedures., • Ensure full compliance with Health & Safety, Food Hygiene, and Food Safety standards. You will need… • At least 2 years’ supervisory or managerial experience within a premium or luxury retail environment., • A natural ability to engage with customers and a genuine passion for delivering exceptional service., • Confidence in driving sales performance and achieving targets., • Strong communication and interpersonal skills, with the ability to build rapport effortlessly., • Flexibility to work weekends and adjust your schedule around events and shop opening hours., • A positive, proactive, and hands‑on approach to all aspects of the role., • Genuine enthusiasm for the position and for the Biscuiteers brand. Why you’ll love it here... We’re a creative, fun-loving bunch who work hard, celebrate big, and genuinely care about each other and the planet. Here’s how we sweeten your working day: • Shopping – 35% staff discount on all our beautiful products, • Travel – Cycle to Work Scheme available, • Bring your friends – Staff referral scheme with up to £500 reward, • Birthday treats – A gift to celebrate your special day, • Social life – Annual staff party, Christmas lunch, and Biscuiteer Awards, • The Future – Automatic pension contributions with ethical fund options What our team says about us… “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.” “Great people to work with!” “People are lovely and supportive. A good company to develop your skills and grow” “The staff are lovely. Really committed to the business and everyone helps each other out.” If you are interested in this role, please apply.

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits – Think, think fast, think fearlessly, • Own it and back yourself - Own the basics, own your role and own the results Job Description As Product Design Lead at Frasers Group, you will be responsible for shaping and governing the end-to-end product design experience across our web and app platforms. You will lead and develop a high-performing team of product designers, delivering best-in-class experiences that directly support business growth and customer outcomes. You will own and evolve our design system to enable accessible, scalable, and consistent experiences across digital products. Research, testing, and experimentation will be embedded throughout the product development lifecycle to ensure insight-led decision making. In parallel, you will guide the design of AI-enabled and automated experiences, ensuring they are intuitive, trustworthy, and optimised for both customer and agentic users. This role blends people leadership with UX strategy and design governance. You will partner closely with Product, Engineering, Data, and senior stakeholders to translate user needs and business goals into high-quality, omnichannel digital experiences that drive engagement, loyalty, and growth. Key Responsibilities. Design Leadership & Governance • Lead the UX vision across web and mobile platforms, ensuring experiences align with customer needs and business objectives., • Own and govern Frasers Group’s design system, driving consistency, scalability, quality, and accessibility across all digital products., • Lead, mentor, and manage a team of Product Designers across web and app platforms., • Lead strategic design initiatives in partnership with Product, Engineering, Data, and senior stakeholders., • Influence product strategy through insight-led, customer-centred design thinking., • Lead UX research to identify customer pain points, opportunities, and areas for innovation., • Define and drive experimentation roadmaps from a design perspective, supporting continuous learning and optimisation., • Ensure research and experimentation insights are translated into clear, actionable design improvements., • Own and manage design tools and user testing partners, ensuring they support efficient, high-quality delivery., • Continuously improve design processes, workflows, and ways of working across the team. Qualifications • Best-in-class, user-centred product experiences across web and app that balance customer needs with business objectives., • A robust, well-governed design system consistently adopted across digital products., • Measurable improvements in user experience, conversion, and customer engagement driven by research and experimentation., • Strong cross-functional collaboration and effective partnerships with internal teams and external agencies., • Proven track record in leadership design roles, overseeing UX strategy in a high traffic ecommerce environment., • Track record of driving measurable commercial growth through strategic UX initiatives and data-informed decision-making, • Leader in designing AI-enabled and automated experiences, including agentic, assistive, and intelligent interfaces that deliver tangible user and business value., • Strong command of technical UX and complex system design, translating intricate logic and data flows into intuitive, user-centered journeys., • Expertise across interaction, visual, and motion design, with a focus on elevating product quality and user engagement., • Advanced proficiency in Figma and prototyping tools, leveraging them to communicate vision, align stakeholders, and accelerate delivery., • Experienced people leader, building, mentoring, and scaling high-performing design teams., • Exceptional communicator and influencer, able to bridge technical, AI, and commercial domains to create clear, compelling, and impactful user experiences. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

COMPANY DESCRIPTION AMOREPACIFIC Group is a leading Korean beauty company that operates over 30 brands in beauty, personal care, and healthcare. The company was founded in 1945 and is headquartered in Seoul, Korea. AMOREPACIFIC walked the path of beauty one step at a time to achieve its mission of ‘We make A MORE beautiful world.’ Every member of the company has faith and pride that what they do is contributing to building a better world. Our dream and our mission ‘We make A MORE beautiful world’ and our belief that the world will become more beautiful when our unique beauty shines and brightens - this is the reason we are on this journey. We are committed to our five principles to realize this dream • Customer First, • Be the 1st and the Best, • Collaborate with an Open Mind, • Respect Differences, • Act with Integrity JOB TITLE: Amazon EU Account Manager Under Amorepacific EMEA Regional HQ, the Amazon Account Manager is responsible for managing and growing our Amazon business across European markets. This role oversees day‑to‑day Amazon operations, sales performance, content optimization, and demand planning while ensuring strong cross‑functional collaboration with marketing, supply chain, finance, and external agencies. The ideal candidate has hands‑on experience with 1P or 3P Amazon models and a strong understanding of e‑commerce fundamentals. Missions : 1. Account Management • Manage daily operations across Amazon 1P/3P channels in Europe, ensuring smooth execution., • Oversee product catalog accuracy, ASIN creation, PDP content, A+ pages, Brand Store, and overall catalog health., • Coordinate with Amazon Vendor Managers or Seller Managers to optimize business operations and growth., • Support new product launches through seamless setup, merchandising, and operational readiness., • Maintain strong relationships with Amazon contacts, agencies, and internal teams. 2. Sales & Business Performance • Monitor sell‑in, sell‑out, pricing, Buy Box share, and profitability KPIs., • Analyze weekly and monthly performance to identify growth drivers, risks, and corrective actions., • Work closely with supply chain to manage forecasts, purchase orders, stock availability, and replenishment cycles., • Lead promotional planning and execution (Deals, Coupons, Prime events, Black Friday, etc.)., • Deliver against aggressive growth targets and commercial KPIs. 3. Operations & Logistics • Monitor inventory levels, inbound/outbound performance, lead times, and OOS risks., • Manage operational issues such as chargebacks, shortages, and compliance discrepancies in coordination with internal teams., • Ensure products comply with Amazon requirements and market‑specific regulations., • Improve operational processes through continuous collaboration with logistics, CS, and supply chain. 4. Advertising & Marketing Activation • Partner with marketing and media teams to execute Amazon Advertising (Search, DSP) strategies., • Optimize campaigns to deliver strong ROAS, visibility, and category performance., • Ensure consistency in brand representation across PDPs, Brand Stores, and in‑platform merchandising., • Collaborate with brand teams on GTM strategies tailored to the Amazon channel. 5. Analytics & Reporting • Develop reports, dashboards, and performance reviews for internal stakeholders and leadership., • Consolidate insights from Amazon tools, agency partners, and marketplace analytics., • Conduct competitive analyses to monitor pricing, product rankings, reviews, and competitor activity., • Provide data‑driven recommendations to improve performance and operational efficiency. QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in Business, Marketing, or related field., • 3–5+ years of experience in Amazon account management (Vendor Central or Seller Central)., • Strong understanding of Amazon 1P and/or 3P operational models, retail systems, and marketplace mechanics., • Proficiency in Excel; experience with reporting tools or SAP is a plus., • Excellent communication skills with the ability to present data clearly to leadership., • Demonstrated ability to work cross‑functionally and manage complex projects., • Experience in beauty, skincare, FMCG, or consumer brands is strongly preferred., • Highly analytical, detail‑oriented, and comfortable working in a fast‑paced environment., • Fluency in English; additional European languages are a plus. Additional information • Part of Amorepacific EMEA Regional HQ, • Potential to expand scope as the Amazon business and brand portfolio grow, • Occasional European travel may be required