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Domestic Abuse Support Worker (Advocate) An excellent opportunity for a compassionate and resilient Domestic Abuse Support Worker (Advocate) to support victims and survivors through safeguarding, advocacy, case management and trauma-informed support services. If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Practitioner, Independent Domestic Violence Advocate, Family Support Worker, Safeguarding Support Officer, Community Support Worker, Domestic Violence Caseworker, Community Advocate, IDVA / Independent Domestic Violence Advisor, ISVA / Independent Sexual Violence Advisor, Domestic Abuse Navigator This role is known internally as a Domestic Abuse Advocate SALARY: £24,784 to £26,872 per annum + Benefits LOCATION: Walsall, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week) Please note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female JOB OVERVIEW We have a fantastic new job opportunity for a Domestic Abuse Support Worker (Advocate) with previous experience supporting vulnerable adults and children within domestic abuse, safeguarding or community support services. Working as the Domestic Abuse Support Worker (Advocate) you will provide frontline support to victims and survivors of domestic abuse, carrying a caseload that includes risk assessment, safety planning, safeguarding and multi-agency partnership working. As a Domestic Abuse Support Worker (Advocate) you will support individuals through one-to-one and group work interventions, helping clients access services, make informed choices and live free from abuse using a trauma-informed and person-centred approach. You will need excellent communication skills, resilience, strong case management ability and experience working with vulnerable individuals within safeguarding or support environments. DUTIES Your duties as the Domestic Abuse Support Worker (Advocate) include: • Providing Frontline Support: Deliver practical and emotional support to victims and survivors of domestic abuse through telephone and face-to-face interventions, • Managing Caseloads: Carry out risk assessments, needs assessments, support planning, case reviews and maintain accurate case records, • Safeguarding Vulnerable Individuals: Identify safeguarding concerns involving adults and children and respond appropriately within safeguarding procedures, • Advocating for Clients: Support service users to access housing, legal, healthcare and community support services, • Attending Multi-Agency Meetings: Participate in MARAC, Team Around the Family meetings, safeguarding conferences and partnership meetings, • Facilitating Group Work: Deliver support groups and awareness sessions around healthy relationships, domestic abuse and the impact on children, • Maintaining Accurate Records: Update databases, reports and case management systems in line with GDPR and organisational policies, • Building Professional Relationships: Work collaboratively with external agencies and internal teams to deliver effective joined-up support, • Supporting Service Delivery: Contribute towards performance targets, quality standards and continuous service improvement CANDIDATE REQUIREMENTS ESSENTIAL • Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female, • Previous experience supporting victims and survivors of domestic abuse or vulnerable individuals within a professional setting, • Experience managing a caseload including risk assessment, safety planning and support planning, • Knowledge of safeguarding adults and children, domestic abuse dynamics and trauma-informed practice, • Excellent communication and interpersonal skills with the ability to build positive professional relationships, • Ability to work independently and collaboratively within a multi-agency environment, • Strong report writing, administration and organisational skills, • IT skills including Microsoft Office, Outlook, Teams and database systems, • A client-centred, empathetic and non-judgemental approach, • Experience facilitating support groups or awareness sessions, • Knowledge of criminal and civil justice remedies relating to domestic abuse, • Understanding of motivational interviewing techniques, • Experience working within safeguarding or multi-agency frameworks, • Full driving licence and access to a vehicle BENEFITS • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Access to group clinical supervision, • 25 days annual leave plus bank holidays, • Wellbeing day, • Annual leave buy back scheme, • Bi-annual staff away days, • Time off in lieu (TOIL) when overtime is required, • 5% employer pension contribution This role requires a DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14692 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Walsall, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Independent Domestic Violence Advisor (IDVA) - Male Victims An excellent opportunity for a compassionate and resilient domestic abuse professional with safeguarding, advocacy, MARAC and case management experience to support high-risk male victims across the West Midlands. If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Support Worker, Domestic Violence Advocate, Family Support Worker, Safeguarding Officer, Sexual Violence Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). We welcome applications from individuals of all genders who can demonstrate a deep understanding of the unique barriers faced by men seeking support for abuse. SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: West Bromwich base but will cover the Black Country area JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) supporting high-risk male victims of domestic abuse, stalking and interpersonal violence across the West Midlands. Working as the Independent Domestic Violence Advisor (IDVA) you will provide frontline advocacy, safeguarding, crisis intervention, DASH risk assessments and emotional support to vulnerable adults experiencing abuse and trauma. As the Independent Domestic Violence Advisor (IDVA) you will manage a varied caseload, contribute to MARAC processes, develop tailored safety plans and work closely with partner agencies to improve outcomes for victims and their children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: • Managing High-Risk Cases: Supporting male victims experiencing domestic abuse, stalking, sexual violence and related interpersonal abuse, • Completing DASH Assessments: Identifying risk, assessing needs and implementing effective safeguarding and safety planning measures, • Providing Advocacy Support: Representing victims within MARAC, safeguarding meetings and multi-agency settings, • Developing Support Plans: Delivering person-centred interventions to empower victims and improve safety outcomes, • Maintaining Accurate Records: Updating case notes, reports and databases in line with GDPR and organisational procedures, • Working in Partnership: Liaising with police, housing providers, healthcare professionals, social care teams and external agencies, • Delivering Emotional Support: Providing trauma-informed one-to-one support and proactive crisis intervention, • Facilitating Group Work: Supporting awareness sessions and empowerment activities where required, • Safeguarding Adults and Children: Recognising and escalating safeguarding concerns appropriately, • Attending Meetings and Training: Participating in supervision, case reviews, professional development and service meetings CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in domestic abuse, safeguarding, victim support or violence against women and girls’ services, • Experience of managing complex caseloads, conducting risk assessments and support planning, • Knowledge of domestic abuse dynamics, trauma-informed practice and safeguarding procedures, • Ability to communicate effectively with vulnerable individuals and multi-agency professionals, • Experience of advocacy work, report writing and presenting cases within formal meetings including MARAC, • Strong organisational and time management skills with the ability to prioritise workloads effectively, • Good IT skills including Microsoft Office, databases and virtual communication platforms, • IDVA qualification or previous experience within an IDVA or domestic abuse advocacy service, • Previous experience of facilitating group work or awareness sessions, • Understanding of motivational interviewing techniques, • Full driving licence and access to a vehicle BENEFITS • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Access to group clinical supervision with a BACP trained counsellor, • 25 days annual leave plus bank holidays, • Wellbeing day entitlement, • Annual leave buy back scheme, • Time off in lieu (TOIL) APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14689 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Customer Care Agent - Birmingham, West Midlands \n\n About Us \n\n Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. \n\n We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. \n\n Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. \n\n At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. \n\n About the Role \n\n We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. \n\n Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! \n\n If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. \n\n What You'll Do \n\n\n\t • Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.\n\t, • Support and engage with our customers with their global business travel requirements\n\t, • Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.\n\t, • Exceed customer expectations e when managing bookings, queries and requests.\n\t, • Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate\n\t, • Have great communication skills, fluency in English, both written and spoken is essential.\n\t, • Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.\n\t, • Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.\n\t, • Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.\n\t, • Are great problem solvers. Since we don't always have immediate answers, you should relish the process of discovering them.\n\t, • Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.\n\t, • Embody our values, add to our company culture and are passionate about travel.\n\t, • Native or fluent level of English.\n\t, • Experience in a customer facing role whether that be retail or call centre environment.\n\t, • Experience supporting customers via email, live chat, and phone are a benefit.\n\t, • Receive competitive compensation and equity ownership in Perk\n\t, • Perk offer the real living wage for this role\n\t, • Rest and recharge with 25 days of annual leave plus bank holidays\n\t, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex\n\t, • Plan for your future with our qualifying earnings company pension plan with Aviva\n\t, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen\n\t, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence\n\t, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus\n\t, • Join our unforgettable Perk events, including our spectacular annual summer party\n\t, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones\n\t, • Focus on your family with 12-16 weeks' paid parental leave\n\t, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes\n\t, • Broaden your horizons with up to 20 "Work from Anywhere" days per year\n\t, • Stay savvy with access to a wide variety of discounts and rewards\n\t, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years\n\t, • Office based in our Birmingham City Centre office 5 days / week\n\t, • Working hours are on a rotational basis between 8am - 7pm\n\t, • Weekly working hours will be 37.5\n\t

Join us at a pivotal moment, where investment operations expertise, data integrity, and process excellence come together to underpin effective LGPS pooling and deliver strong outcomes. The Private Markets Operations Analyst plays a key role within the Investment Operations team, which provides essential support to the Investment function. This position is responsible for ensuring the smooth and accurate processing and support for new investment activity and life cycle support of existing investments. The role involves daily interaction and collaboration with internal teams across the firm, primarily the Investment teams but also including Client Services and Compliance, as well as with key external partners such as the Fund Administrator/Accountant, technology vendors and the General Partners. The successful candidate will contribute to the continuous improvement of operational processes, support the implementation of investment strategies, and help ensure regulatory and procedural compliance in line with best practice and LGPS Central’s commitment to excellence in asset management. What you'll be doing: As our Investment Operations Analyst (Private Markets), here's an insight into what you'll be getting up to: Fund and LP Administration • Provide operational support to Fund Managers., • Preparing cashflow notices and managing cashflow activity with investors and General Partners., • Bank and cash management and reconciliation, • Managing foreign exchange requirements, • Monitoring, processing and payment of invoices, • Oversight of the Fund Administrator for outsourced services including reviewing ongoing KPI and SLA performance, • Resolving investor queries, • Supporting internal audits, • Contribute to the development of the Target Operating Model, • Maintaining investment and accounting records, • Reconciling financial statement line items, • Supporting valuation of investments, • Annual accounts preparation in compliance with FRS 102, • Preparing performance calculations, • Annual financial statement audit liaison, • Cost transparency reporting, • Periodic monitoring and review of the investors admitted and entities activity, • Compliance monitoring and reporting, • Formulating and implementing detailed compliance procedures in relation to applicable regulatory requirements., • Preparing AIFMD Annex IV reporting, • Liaising with tax advisor for partnership tax compliance and tax structuring, • Ensuring compliance with Limited Partnership Agreement for administrative functions About Us LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for fourteen local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £100bn+ of their assets. It is one of six Local Government Pension Scheme (LGPS) asset pools in the UK. LGPS Central’s Partner Funds are: • Cheshire Pension Fund, • Derbyshire Pension Fund, • Leicestershire Pension Fund, • Nottinghamshire Pension Fund, • Shropshire Pension Fund, • Staffordshire Pension Fund, • West Midlands Pension Fund, • Worcestershire Pension Fund, • Gloucestershire Pension Fund, • Hampshire Pension Fund, • Sulfolk County Council, • Wiltshire Pension Fund, • Norfolk Pension Fund, • Oxfordshire Pension Fund The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links. Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds Requirements • Previous Fund Administration and/or Fund Accounting experience for Private Market investments, from either an Asset Management or Fund Administrator background., • Some previous experience of supporting any of Private Equity, Private Debt, Infrastructure, Property investments is a must., • An understanding of the roles played by an Outsourced Administrator., • Any experience of Charles River, eFront or similar platforms would be an advantage., • Competent grasp of the ‘life of a trade’ structure, knowledge of investment and accounting requirements and preparation of call and distribution notices., • Understanding of regulations pertaining to Private Market investments., • Proven track record of outstanding customer service, ideally servicing Financial Institutions., • High attention to detail, analytical., • Able to communicate complex and highly-technical matters in a way which is understandable and relevant., • Confidence when communicating., • Strong reasoning and problem-solving skills, able to develop pragmatic solutions to complex problems., • Able to build effective relationships across all levels of the company., • Highly organised and able to work to deadlines and manage competing priorities under significant time pressures., • Strong interpersonal, communication and people management skills., • Ability to challenge appropriately., • Ability to think outside the box. Qualifications: • Degree level or equivalent What do we offer? We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy: • Competitive salary, • An enhanced and generous Pension Scheme, • 30 days' paid holiday plus bank holidays, • 2 days paid volunteering days, • An extra paid Company Day in addition to paid holidays, • Excellent Learning & Development Opportunities, • Welfare and Family friendly policies, • Enhanced pay for new parents, • Access to our Employee Assistance Programme 247 Health & Wellbeing Support, • Vitality Private Medical Insurance, • Hybrid Working, • Company Service Awards, • Cycle to work scheme, • Company Electric Vehicle Scheme, • Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023, • Winner of Diversity and Inclusion Award LAPF In Investments Award 2023, • Winner of LAPF Investment Innovation, • Winner of Pool of the Year 2025

As the Head of Investment Centre of Excellence reporting to the CIO, you will work closely with the CIO to build and maintain a professional, high performing and forward-looking investment team. As well as deep technical expertise, the candidate will have excellent leadership and relationship skills. The successful candidate will influence the investor style and culture of LGPS Central Limited. This is a key role, reporting directly to the CIO, with responsibilities including: • Leading on strategic projects - This role will collaborate with the CIO and the investment team to develop and execute strategic initiatives. For example, driving change and enhancements to meet the government’s Fit for the Future requirements. Enhancing best practice within the investment team and preparing for future evolution., • Overseeing the Investment Centre of Excellence - The role will be responsible for overseeing our new investment “Centre of Excellence” including Investment Oversight, Manager Monitoring & Research, Trading & Execution and Local Investing., • Ensuring LGPS Central’s investments meet Partner Fund needs - The role will also be integral to ensuring a close link between the investment team and Partner Funds’ investment requirements. Working closely with the Advisory/Client team., • Directly supporting the CIO – Support the CIO in day-to-day responsibilities including drafting papers and key documentation. This role is a certified role under the Senior Manager’s Certification Regime and will be subject to assessments in Fitness and Propriety and any other regulatory requirements What you’ll be doing As Head of Investment Centre of Excellence you will: Leading on strategic projects, for example: • Leading on design of asset class solutions. Ensuring robust input from the investment team and ensuring LGPS Central’s investment solutions meet the needs of Partner Funds, Government and other stakeholders., • Implementing a new organisational structure and processes for the investment team., • Considering role of internal management versus use of external managers., • Strengthening the integration of responsible investment into investment decision making., • Driving investment and operational innovation across investment teams., • Preparing for future pooling evolutions, for example greater delegation and consolidation. Overseeing the Investment Centre of Excellence, including: • Direct line management responsibility for Fund Oversight & Strategy Manager., • Dual line management responsibility for Manager Research & Monitoring, Trading & Execution and Local Investing., • Setting clear objectives for people and teams., • Developing, implementing and reporting on key performance indicators (KPIs)., • Ensuring people and teams are able to meet the objectives, through:, • Providing leadership and mentorship to team members., • Identifying training and development needs to enhance skills and capabilities., • Streamlining processes and improve efficiency., • Supporting investment teams to develop and deliver a robust and transparent decision-making and reporting process., • Championing a rigorous culture of high performing, collaborative, research-based investing across LGPS Central., • Work with the Responsible Investment & Stewardship Team to integrate responsible investment into the investment process and culture. Ensuring LGPS Central’s investments meet Partner Fund needs, including: • Working with Partner Funds, their other advisors, and the Central Advisory/Client team to ensure our investment solutions continue to meet the needs of the Partner Funds., • Supporting the Advisory/Client function in communications with the Partner Funds., • Ensuring investment reporting meets the needs of Partner Funds., • Delivering value for money for Partner Funds. Other responsibilities: • Act as a trusted advisor to the CIO, providing insights and recommendations on strategic direction and implementation., • Build and maintain strong relationships with internal and external stakeholders., • Effectively communicate strategies and initiatives to stakeholders., • Prepare presentations and coordinate cross-team inputs for critical meetings and decisions., • Be an ambassador for LGPS Central within the investment community, Partner Funds, and with regulators and key stakeholders., • Build & maintain relationships with appropriate external parties, including other large asset owner run managers, fund managers and consultants., • Participate actively in the Investment Committee overseeing and advising on investment portfolios, contributing to the investment strategy of the pool. About Us LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK. LGPS Central's Partner Funds are: • Cheshire Pension Fund, • Derbyshire Pension Fund, • Leicestershire Pension Fund, • Nottinghamshire Pension Fund, • Shropshire Pension Fund, • Staffordshire Pension Fund, • West Midlands Pension Fund, • Worcestershire Pension Fund The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links. Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds. Requirements Problem solving • Ability to manage multiple complex projects simultaneously, ensuring timely completion and alignment with organisational goals., • Strong analytical and problem-solving skills, • Experience in conducting in-depth analysis to identify opportunities for improvement., • Experience developing and implementing business plans. Investment • Market acknowledged investment leader and subject matter expert., • Demonstrates skills in designing LGPS investment strategies and asset class solutions., • Can articulate portfolio construction and investment selection skills. Including integration of responsible investment, manager selection and monitoring., • Experience of collaborative investment decision making at a senior level., • Experience of investment oversight including evaluation of performance and risk of investment portfolios Relationship • Excellent communication and relationship skills, capable of building relationships across all levels of the organisation and externally., • Strong interpersonal skills, including ability to resolve conflicts and improve difficult relationships., • Well-developed relationship partnering skills, including building and demonstrating personal credibility. Leadership • Ability to adapt to a fast-paced and changing environment, demonstrating flexibility and resilience., • Has successfully built, run, and developed high performing investment teams., • High degree of professional ethics, integrity, and gravitas. Confidentiality • This role requires a high level of confidentiality, as it will involve leading high-profile projects. Qualifications • CFA or equivalent qualification / relevant investment experience., • Preferably degree level or equivalent in relevant discipline., • Has or can meet all the requirements of being an FCA approved person. What do we offer? We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy: • Competitive salary, • An enhanced and generous Pension Scheme, • 30 days' paid holiday plus bank holidays, • 2 days paid volunteering days, • An extra paid Company Day in addition to paid holidays, • Excellent Learning & Development Opportunities, • Welfare and Family-friendly policies, • Enhanced pay for new parents, • Access to our Employee Assistance Programme - 24-7 Health & Wellbeing Support, • Vitality Private Medical Insurance, • Hybrid Working, • Company Service Awards, • Cycle to Work Scheme, • Company Electric Vehicle Scheme, • Nominees of the Family Friendly Employer of the Year 2022 - Personnel Today Awards 2022, • Winner of the Cultural Awareness Initiative of the Year - FT Advisors Diversity in Finance Awards 2023, • Winner of Diversity and Inclusion Award - LAPF In Investments Award 2023

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from th...

About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working xrnqpay day to the full. Not only do we offer moto Want to apply Read all the information about this position below, then hit the apply button. Please click on the apply button to read the full job description

Sales Advisor – With Customer Service Skills Immediate Availability - Start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can in

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. Our Advisors visit customers at home to advise on and measure for a wide range of products solutions. Once manufactured and delivered, they return to install for a beautiful finish every time. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yoursel...

So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, t

Travelex seeks a part-time Travel Money Advisor for its bureau in Cradley Heath, offering a starting pay of £13.In this role, you will welcome customers and provide excellent service, helping them with their travel money needs while working in a fast-paced environment.The role offers opportunities

We are seeking motivated individuals to join our growing team as a Sales Advisor in our Willenhall store to help us continue delivering exceptional service and expert advice to our customers. This position is to work in the store 14 hours per week, on a 6 month Fixed Term Contract Starting 1st May t

A leading equipment rental provider in the UK seeks a Customer Service Advisor to focus on building relationships with clients and maximizing service excellence. You'll be responsible for managing customer queries and orders, ensuring accurate documentation, and identifying upselling opportunities.

We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do. In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross fu

As an Ecommerce Customer Service Advisor, you will play a key role in the achievement of ecommerce sales and customer service objectives, utilising telephone and online communication channels, and responding to pre and post purchase enquiries received via our messaging suite. Answer customer telepho

You’ll be working in a fast‑paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policies to arranging a patrol to rescue a family from the M4! As you can understand, some calls you answer could involve complexities or vulnerable and di

As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. Maintain up-to-date knowledge of products, services, and processes. In this role first line role we will provide assistance to a wide range

Travel Money Advisor – Tesco Travel MoneyLocation : Cradley HeathHours: 24 per weekPay: £13. A job where you can grow, connect, and make a real impactAt Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start th

The Vella Group is one of the UK’s leading accident repair specialists, known for delivering high-quality repairs and exceptional customer service.With multiple sites across the UK and strong partnerships with insurers and manufacturers, we pride ourselves on our professional standards, investment

Customer Services – It’s a People Thing.Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.As a Customer Service Advisor f

The ideal candidate will have a proven track record in telesales and/or customer service. Deliver high standards of customer service. Ensure total customer satisfaction through accurate and professional service.

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. When appropriate, seeks opportunities to add value to the customer and build customer

A leading automotive service provider in Wolverhampton is looking for a motivated Service Advisor to join their team.This role is pivotal in delivering outstanding customer care and involves liaising between customers and the workshop.Successful candidates will exhibit strong organisational skills a

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. Service Advisor to come and join our well established business.

A leading insurance firm in Brierley Hill is seeking Customer Service Representatives to join their team.This role offers a comprehensive training program for individuals eager to assist clients with finding suitable insurance policies.Successful candidates will possess strong communication and cust

A leading accident repair specialist in Wednesbury is seeking a proactive Customer Services Advisor to enhance their customer service delivery. As the first point of contact, you'll manage customer queries, arrange vehicle collections and deliveries, and ensure documentation is accurate.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Wolverhampton. As a S

A leading automotive service provider in West Bromwich is looking for a customer service representative.This role involves dealing with customers both face-to-face and via phone, ensuring high standards and customer satisfaction.The ideal candidate should have knowledge of the automotive industry, o

Lookers Motor Group Limited is searching for a dedicated Parts Advisor in Stourbridge. This role focuses on delivering exceptional customer service while managing parts orders and assisting the Parts Manager.

We are seeking motivated individuals to join our growing team as a Sales Advisor in our Stourport store to help us continue delivering exceptional service and expert advice to our customers. Fixed Term Contract Starting 1st May to November 1st 2026. Greet and assist customers with produce advice, ai

We are seeking motivated individuals to join our growing team as a Sales Advisor in our Willenhall store to help us continue delivering exceptional service and expert advice to our customers. This position is to work in the store 28 hours per week, on a 6 month Fixed Term Contract Starting 1st May t

We are now recruiting for a Travel Money Advisor in Sainsbury's Oldbury. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Servi

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. Maintain a strong and up to date working knowledge of all processes relating to releva

A leading automotive retailer in Bilston is searching for a Parts Advisor to join their team. This role involves identifying required parts, managing stock, and ensuring excellent customer service.

As a Sales Advisor within our branches, you are pivotal to the success of the business. Build relationships with customers aiming to win sales, improve margin and provide excellent customer service within the branch.

Independent Domestic Violence Advisor (IDVA) - Male Victims An excellent opportunity for a compassionate and resilient domestic abuse professional with safeguarding, advocacy, MARAC and case management experience to support high-risk male victims across the West Midlands. If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Support Worker, Domestic Violence Advocate, Family Support Worker, Safeguarding Officer, Sexual Violence Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). We welcome applications from individuals of all genders who can demonstrate a deep understanding of the unique barriers faced by men seeking support for abuse. SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: West Bromwich base but will cover the Black Country area JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) supporting high-risk male victims of domestic abuse, stalking and interpersonal violence across the West Midlands. Working as the Independent Domestic Violence Advisor (IDVA) you will provide frontline advocacy, safeguarding, crisis intervention, DASH risk assessments and emotional support to vulnerable adults experiencing abuse and trauma. As the Independent Domestic Violence Advisor (IDVA) you will manage a varied caseload, contribute to MARAC processes, develop tailored safety plans and work closely with partner agencies to improve outcomes for victims and their children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: • Managing High-Risk Cases: Supporting male victims experiencing domestic abuse, stalking, sexual violence and related interpersonal abuse, • Completing DASH Assessments: Identifying risk, assessing needs and implementing effective safeguarding and safety planning measures, • Providing Advocacy Support: Representing victims within MARAC, safeguarding meetings and multi-agency settings, • Developing Support Plans: Delivering person-centred interventions to empower victims and improve safety outcomes, • Maintaining Accurate Records: Updating case notes, reports and databases in line with GDPR and organisational procedures, • Working in Partnership: Liaising with police, housing providers, healthcare professionals, social care teams and external agencies, • Delivering Emotional Support: Providing trauma-informed one-to-one support and proactive crisis intervention, • Facilitating Group Work: Supporting awareness sessions and empowerment activities where required, • Safeguarding Adults and Children: Recognising and escalating safeguarding concerns appropriately, • Attending Meetings and Training: Participating in supervision, case reviews, professional development and service meetings CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in domestic abuse, safeguarding, victim support or violence against women and girls’ services, • Experience of managing complex caseloads, conducting risk assessments and support planning, • Knowledge of domestic abuse dynamics, trauma-informed practice and safeguarding procedures, • Ability to communicate effectively with vulnerable individuals and multi-agency professionals, • Experience of advocacy work, report writing and presenting cases within formal meetings including MARAC, • Strong organisational and time management skills with the ability to prioritise workloads effectively, • Good IT skills including Microsoft Office, databases and virtual communication platforms, • A compassionate, resilient and non-judgemental approach focused on empowering victims DESIRABLE • IDVA qualification or previous experience within an IDVA or domestic abuse advocacy service, • Previous experience of facilitating group work or awareness sessions, • Understanding of motivational interviewing techniques, • Full driving licence and access to a vehicle BENEFITS • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Access to group clinical supervision with a BACP trained counsellor, • 25 days annual leave plus bank holidays, • Wellbeing day entitlement, • Annual leave buy back scheme, • Time off in lieu (TOIL), • 5% employer pension contribution This role requires a DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14689 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

EXPERIENCED WASTE MANAGEMENT & RECYCLING INTERNAL ACCOUNT MANAGER / SALES COORDINATOR TO DELIVER OUTSTANDING CUSTOMER SERVICE AND BOOST SALES TITLE: Internal Account Manager / Customer Service Executive - Waste & Recycling LOCATION: Oldbury area SALARY: Up to £30,000 DOE PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste ROLE: Internal Account Manager / Customer Service Executive - Waste & Recycling You deliver high‑quality customer care, managing enquiries across multiple channels and supporting the Sales and IC teams with accurate quotations. You handle waste‑input bookings, transport coordination, and all required documentation, while overseeing invoicing, resolving queries, and managing complaints. You will onboard new customers, support key accounts with reporting and scheduling, and liaise with drivers and internal teams to ensure smooth operational, technical, and regulatory integration. EXPERIENCE: Internal Account Manager / Customer Service Executive - Waste & Recycling You will have PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth so are looking to expand our team even further. As a Sales Design Consultant you will visit customers at home to advise on a fantastic range of high-quality products including shutters. After your visit an expert Installer will visit to survey and fit the product. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We're experts in advertising so you won't worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one: All the professional and practical Training you'll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Top of the range measuring equipment. A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off investment of just £2995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you? TPBN1_UKTJ

Customer Service Advisor £12.21 per hour plus monthly bonus 40 hours per week Monday to Friday 8am-6pm, Saturday 9am-5.30pm (rota based, 5 shifts per week) Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging call outs -Dealing with distressed or upset customers Requirements To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process -Strong communication skills -Call centre experience -Calm under pressure -Happy working in a fast paced environment

Independent Domestic Violence Advisor (IDVA) An exciting opportunity for a compassionate and proactive Independent Domestic Violence Advisor (IDVA) to support survivors of domestic abuse across the Black Country. You will provide safeguarding, advocacy, risk assessment and trauma-informed support within a multi-agency environment. If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Support Worker, Violence Against Women and Girls Advocate, Family Support Worker, Sexual Violence Support Worker, Domestic Abuse Practitioner, Violence Against Women and Girls (VAWG) Support Worker, Violence Against Adults Support Worker, Safeguarding Officer, Community Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: This role will cover Sandwell, Walsall and Dudley areas JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week) Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) to join a dedicated community support service providing specialist domestic abuse advocacy across the Black Country. As an Independent Domestic Violence Advisor (IDVA) you will support high-risk victims and survivors of domestic abuse through risk assessments, safety planning, safeguarding and multi-agency working. You will work closely with partner agencies including MARAC and other specialist support services. The successful Independent Domestic Violence Advisor (IDVA) will deliver trauma-informed one-to-one and group support, empowering service users to make informed choices and rebuild safer independent lives. This is an excellent opportunity for someone with previous domestic abuse support experience, strong communication skills and a passion for safeguarding vulnerable adults and children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: • Providing Frontline Support: Delivering high-quality support to victims and survivors assessed as high risk of domestic abuse, • Completing Risk Assessments: Identifying levels of risk and developing tailored safety and support plans for service users and their children, • Advocating for Clients: Representing victims within multi-agency meetings including MARAC and liaising with external agencies, • Delivering Trauma-Informed Support: Providing empowering one-to-one and group support sessions to promote recovery and independence, • Maintaining Accurate Records: Updating case management systems, safeguarding records and confidential documentation, • Promoting Safeguarding: Following safeguarding procedures to protect vulnerable adults, children and young people, • Building Professional Relationships: Working collaboratively with internal teams, statutory services and community organisations, • Supporting Client Empowerment: Assisting service users to recognise abusive behaviours and make informed decisions about their future CANDIDATE REQUIREMENTS ESSENTIAL • Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female, • Previous experience supporting victims or survivors of domestic abuse, sexual violence or safeguarding-related services, • A strong understanding of domestic abuse, coercive control and trauma-informed approaches, • Understanding safeguarding principles relating to adults, children and young people, • Experience managing and prioritising a varied caseload effectively, • Ability to build trust and communicate sensitively with vulnerable individuals and partner agencies, • Experience working collaboratively with external organisations and professional stakeholders, • Confident using case management systems, databases and Microsoft Office applications, • Ability to work across Sandwell, Walsall and Dudley as required, • Eligible to work in the UK DESIRABLE • Hold a recognised IDVA qualification or willingness to undertake training, • Experience facilitating support groups or recovery-focused sessions, • Knowledge of Multi-Agency Risk Assessment Conference processes and procedures (MARAC), • Full driving licence with access to a vehicle BENEFITS • 25 days annual leave plus bank holidays (pro rata), • Pension scheme with employer contribution, • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Clinical group supervision, • Time off in lieu, • Wellbeing day and annual leave buy-back scheme This role requires an enhanced DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14691 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Domestic Abuse Practitioner (Family Safeguarding) A rewarding opportunity for a safeguarding-focused practitioner to support survivors of domestic abuse within a multi-agency team, delivering trauma-informed care, risk assessment and case management to improve family outcomes. If youve also worked in the following roles, wed also like to hear from you: Domestic Abuse Support Worker, Independent Domestic Violence Advocate, IDVA, Family Support Worker, Safeguarding Practitioner, Independent Domestic Violence Advisor, Independent Sexual Violence Advisor, MARAC Representative, Refuge Support Worker, DVA Outreach Worker, DASH Assessor, Domestic Abuse Navigator, CYP Practitioner, Children and Young People Practitioner, Family Support Worker Please note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female SALARY: £25,282 (unqualified) to £30,304 (qualified) per annum + Benefits LOCATION: Walsall, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 9am 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for a Domestic Abuse Practitioner to join a multi-disciplinary safeguarding team supporting families at risk. Working closely with childrens social care and partner agencies, the Domestic Abuse Practitioner will deliver trauma-informed support, risk assessment and safety planning to individuals experiencing domestic abuse. As a Domestic Abuse Practitioner you will manage a varied caseload, contribute to child protection plans and work collaboratively to improve outcomes for children, young people and adults. This role offers the opportunity to make a meaningful impact through integrated working, empowering individuals and promoting long-term resilience. DUTIES Your duties as the Domestic Abuse Practitioner include: Case Management: Hold and manage a caseload, completing risk assessments, safety planning and regular reviews Multi-Agency Working: Collaborate with social care, probation, health and other professionals to deliver coordinated support Support Delivery: Provide practical and emotional support to victims and their children using a trauma-informed approach Safeguarding Practice: Contribute to child protection and child in need plans, ensuring safeguarding responsibilities are met Risk Assessment: Identify and respond to escalating risks, ensuring timely interventions and safety measures Advocacy: Support individuals in accessing housing, legal advice, benefits and other essential services Group Facilitation: Deliver group programmes to raise awareness of healthy relationships and the impact of abuse Record Keeping: Maintain accurate, confidential case records in line with organisational and GDPR requirements Partnership Engagement: Attend case conferences, reviews and multi-agency meetings as required Service Development: Contribute to continuous improvement, sharing best practice and supporting innovation CANDIDATE REQUIREMENTS ESSENTIAL Please note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female Previous experience supporting victims or survivors of domestic abuse Experience managing a caseload, including risk assessment and support planning Strong understanding of safeguarding adults and children Knowledge of domestic abuse dynamics and its impact on families Ability to build effective working relationships with professionals and service users Excellent communication skills, both written and verbal Ability to work independently and as part of a team Competence using Microsoft Office and digital systems Commitment to a client-centred, non-judgemental approach Full UK driving licence and access to a vehicle Eligibility to work in the UK DESIRABLE Relevant Level 3 qualification or equivalent Experience within multi-agency or family safeguarding environments Knowledge of trauma-informed practice and motivational interviewing Understanding of mental health, substance misuse and complex needs Experience facilitating group work or structured programmes BENEFITS Mileage allowance Training and development opportunities Employee Assistance Programme Access to group clinical supervision 25 days annual leave plus bank holidays (increasing with service) Wellbeing day Annual leave buy-back scheme Bi-annual staff away days Time off in lieu (TOIL) 5% employer pension contribution This role requires a DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14579 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Walsall, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ

Independent Domestic Violence Advisor (IDVA) - Male Victims An excellent opportunity for a compassionate and resilient domestic abuse professional with safeguarding, advocacy, MARAC and case management experience to support high-risk male victims across the West Midlands. If youve also worked in the following roles, wed also like to hear from you: Domestic Abuse Support Worker, Domestic Violence Advocate, Family Support Worker, Safeguarding Officer, Sexual Violence Support Worker, Domestic Abuse Caseworker, MARAC Coordinator, Violence and Abuse Support Worker, Safeguarding Advocate The organisation is looking for a qualified / unqualified IDVA (training may be provided for the right candidate). We welcome applications from individuals of all genders who can demonstrate a deep understanding of the unique barriers faced by men seeking support for abuse. SALARY: £25,282 to £28,861 per annum (dependent upon qualifications and experience) + Benefits LOCATION: West Bromwich base but will cover the Black Country area JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for an Independent Domestic Violence Advisor (IDVA) supporting high-risk male victims of domestic abuse, stalking and interpersonal violence across the West Midlands. Working as the Independent Domestic Violence Advisor (IDVA) you will provide frontline advocacy, safeguarding, crisis intervention, DASH risk assessments and emotional support to vulnerable adults experiencing abuse and trauma. As the Independent Domestic Violence Advisor (IDVA) you will manage a varied caseload, contribute to MARAC processes, develop tailored safety plans and work closely with partner agencies to improve outcomes for victims and their children. DUTIES Your duties as the Independent Domestic Violence Advisor (IDVA) include: Managing High-Risk Cases: Supporting male victims experiencing domestic abuse, stalking, sexual violence and related interpersonal abuse Completing DASH Assessments: Identifying risk, assessing needs and implementing effective safeguarding and safety planning measures Providing Advocacy Support: Representing victims within MARAC, safeguarding meetings and multi-agency settings Developing Support Plans: Delivering person-centred interventions to empower victims and improve safety outcomes Maintaining Accurate Records: Updating case notes, reports and databases in line with GDPR and organisational procedures Working in Partnership: Liaising with police, housing providers, healthcare professionals, social care teams and external agencies Delivering Emotional Support: Providing trauma-informed one-to-one support and proactive crisis intervention Facilitating Group Work: Supporting awareness sessions and empowerment activities where required Safeguarding Adults and Children: Recognising and escalating safeguarding concerns appropriately Attending Meetings and Training: Participating in supervision, case reviews, professional development and service meetings CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in domestic abuse, safeguarding, victim support or violence against women and girls services Experience of managing complex caseloads, conducting risk assessments and support planning Knowledge of domestic abuse dynamics, trauma-informed practice and safeguarding procedures Ability to communicate effectively with vulnerable individuals and multi-agency professionals Experience of advocacy work, report writing and presenting cases within formal meetings including MARAC Strong organisational and time management skills with the ability to prioritise workloads effectively Good IT skills including Microsoft Office, databases and virtual communication platforms A compassionate, resilient and non-judgemental approach focused on empowering victims DESIRABLE IDVA qualification or previous experience within an IDVA or domestic abuse advocacy service Previous experience of facilitating group work or awareness sessions Understanding of motivational interviewing techniques Full driving licence and access to a vehicle BENEFITS Mileage allowance Training and development opportunities Employee Assistance Programme Access to group clinical supervision with a BACP trained counsellor 25 days annual leave plus bank holidays Wellbeing day entitlement Annual leave buy back scheme Time off in lieu (TOIL) 5% employer pension contribution This role requires a DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14689 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ

Domestic Abuse Support Worker (Advocate) An excellent opportunity for a compassionate and resilient Domestic Abuse Support Worker (Advocate) to support victims and survivors through safeguarding, advocacy, case management and trauma-informed support services. If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Practitioner, Independent Domestic Violence Advocate, Family Support Worker, Safeguarding Support Officer, Community Support Worker, Domestic Violence Caseworker, Community Advocate, IDVA / Independent Domestic Violence Advisor, ISVA / Independent Sexual Violence Advisor, Domestic Abuse Navigator This role is known internally as a Domestic Abuse Advocate SALARY: £24,784 to £26,872 per annum + Benefits LOCATION: Walsall, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 9am – 5pm (37.5 hours per week) Please note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female JOB OVERVIEW We have a fantastic new job opportunity for a Domestic Abuse Support Worker (Advocate) with previous experience supporting vulnerable adults and children within domestic abuse, safeguarding or community support services. Working as the Domestic Abuse Support Worker (Advocate) you will provide frontline support to victims and survivors of domestic abuse, carrying a caseload that includes risk assessment, safety planning, safeguarding and multi-agency partnership working. As a Domestic Abuse Support Worker (Advocate) you will support individuals through one-to-one and group work interventions, helping clients access services, make informed choices and live free from abuse using a trauma-informed and person-centred approach. You will need excellent communication skills, resilience, strong case management ability and experience working with vulnerable individuals within safeguarding or support environments. DUTIES Your duties as the Domestic Abuse Support Worker (Advocate) include: • Providing Frontline Support: Deliver practical and emotional support to victims and survivors of domestic abuse through telephone and face-to-face interventions, • Managing Caseloads: Carry out risk assessments, needs assessments, support planning, case reviews and maintain accurate case records, • Safeguarding Vulnerable Individuals: Identify safeguarding concerns involving adults and children and respond appropriately within safeguarding procedures, • Advocating for Clients: Support service users to access housing, legal, healthcare and community support services, • Attending Multi-Agency Meetings: Participate in MARAC, Team Around the Family meetings, safeguarding conferences and partnership meetings, • Facilitating Group Work: Deliver support groups and awareness sessions around healthy relationships, domestic abuse and the impact on children, • Maintaining Accurate Records: Update databases, reports and case management systems in line with GDPR and organisational policies, • Building Professional Relationships: Work collaboratively with external agencies and internal teams to deliver effective joined-up support, • Supporting Service Delivery: Contribute towards performance targets, quality standards and continuous service improvement CANDIDATE REQUIREMENTS ESSENTIAL • Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female, • Previous experience supporting victims and survivors of domestic abuse or vulnerable individuals within a professional setting, • Experience managing a caseload including risk assessment, safety planning and support planning, • Knowledge of safeguarding adults and children, domestic abuse dynamics and trauma-informed practice, • Excellent communication and interpersonal skills with the ability to build positive professional relationships, • Ability to work independently and collaboratively within a multi-agency environment, • Strong report writing, administration and organisational skills, • IT skills including Microsoft Office, Outlook, Teams and database systems, • A client-centred, empathetic and non-judgemental approach, • Minimum Level 3 qualification in a related field DESIRABLE • Experience facilitating support groups or awareness sessions, • Knowledge of criminal and civil justice remedies relating to domestic abuse, • Understanding of motivational interviewing techniques, • Experience working within safeguarding or multi-agency frameworks, • Full driving licence and access to a vehicle BENEFITS • Mileage allowance, • Training and development opportunities, • Employee Assistance Programme, • Access to group clinical supervision, • 25 days annual leave plus bank holidays, • Wellbeing day, • Annual leave buy back scheme, • Bi-annual staff away days, • Time off in lieu (TOIL) when overtime is required, • 5% employer pension contribution This role requires a DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14692 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Walsall, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Bodyshop Manager Up to £60,000 OTE £80,000 + Car Allowance or Car Dudley Permanent position, Monday to Friday, Monthly Car allowance Successful and high performing team BSI approved sitePlease contact Rochelle on (phone number removed) for more information Bodyshop Manager We currently have an opportunity for an experienced Bodyshop Manager /General manager who possesses the experience and knowledge of working in the accident repair market, to join a growing repair group, overseeing the daily operations of a very successful repair site. Our client is an expert within the accident repair market and, they are looking to recruit an experienced Automotive Bodyshop manager, who is experienced in managing an efficient, BSI approved site. A strong bodyshop / accident repair background is essential The Role: Bodyshop Manager Your role will be varied and all-encompassing with the below duties. For a full job specification please contact Clear Automotive. As a Bodyshop Manager you will Manage the on-site team of experts - Paint Sprayers, Panel Beaters, MET Technicians, Estimator and all administrative staff (Technicians) Your key responsibilities will include entire site management, which includes Health and Safety, Performance Management, Financials and Customer Service and setting targets Ideally familiar with the Autoflow BMS and Audatex estimating system Leading by example and promoting a positive work ethic You will be responsible for recruitment and delivering against key performance indicators with the help your senior management team. Ensuring Key to Key and CSI targets are met or exceeded You will provide strong leadership to direct reports and all site employees, to drive performance and achieve or exceed all financial and operational targets. Understand the business needs, the accounts, reports and KPI's Effectively manage site resources and costs in order to optimise capability and profitability Monitor individual productive performance to minimise non-productive time. Establish, maintain and promote good working relations with key personnel Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff. Actively and efficiently manage work provider and supplier relationships Dealing with any customer issues What we are looking for: Bodyshop Manager A vast knowledge and experience of the repair process and claims process A natural leader and someone who possesses excellent people management skills A high level of business acumen Results driven Previous experience of site management within the Accident repair industryIND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more

Customer Service Advisor £28,240 Halesowen, West Midlands Are you passionate about supporting people and delivering outstanding service? We're partnering with a leading engineering group at the forefront of industrial innovation and digital transformation, who are looking for a professional to join their busy Customer Service team. Role Responsibilities Owning the full customer journey - from onboarding through to order delivery and beyond Acting as the go-to for customer queries, resolving issues quickly and confidently Managing orders end-to-end, keeping everything on track and delays to a minimum Partnering with sales to build tailored solutions, pricing and quotations Handling escalations, returns and claims with a calm, solutions-focused approach Keeping systems and CRM fully up to date with accurate customer and order data Supporting procurement and supplier coordination to ensure smooth delivery Driving customer engagement and increasing use of digital and e-commerce tools Experience Previous customer service experience essential Experience with CRM and Erp 51539LS INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position

Fire, Health, Environmental and Fire First Line Manager Care & Rehabilitation Services HMP Oakwood, Wolverhampton, WV10 7QD Salary £34,988.05 per annum Permanent, Full Time, 40 hours per week Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. HMP Oakwood is an innovative prison which has been highlighted by HM Inspectorate of Prisons as an “Impressive institution, with a culture of decency and respect. Driven by courageous leadership, excellent peer-led initiatives and outstanding management of learning and skills provisions”. Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and staff build positive and supportive relationships with the prisoners in their care. HMP Oakwood is one of the largest prisons in England and Wales, providing places for up to approximately 2100 Category C male prisoners. We now have an opportunity for a Fire, Health, Environmental and Fire First Line Manager to join our team at HMP Oakwood. The successful candidate will provide professional competent advice, guidance and support to all staff on matters to do with the health and safety of the establishment/area and all equipment and facilities within it. Key Responsibilities To Assist the Health, Safety, Environment and Fire Advisor of the area/site, and act as deputy in place of. Advise the senior management team on the implementation of company health and safety, and fire prevention policy, and other relevant legislation to ensure that the business unit/area is operated in a safe manner. Undertake, plan and monitor inspections, risk assessments and audits ensuring they are carried out for all areas of the business unit/area, to ensure the safety and wellbeing of employees, those in our care and others working or present within the business establishment/area. Investigate and report on all accidents, lost time incidents, RIDDOR’s and near misses including HPIs, ensuring that lessons learnt are acted upon, and that the risk of reoccurrence are minimised. Assist in the development, implementation and delivery of Health, Safety, Fire and Environmental staff training programmes, to raise staff awareness of their responsibilities in respect of Health, Safety, and Fire and Environmental practice. Liaise with internal stakeholders and external agencies to ensure best practice and effective co-ordination and co-operation on Health, Safety, Fire and Environmental issues. Monitor the environment on a daily basis, ensuring that appropriate health and safety and fire procedures are appropriate and consistently applied. Act in accordance with security and operational instructions at all times to ensure the maintenance of security within the secure environment. (As required by secure establishments). Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role. The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable Essential Skills IOSH Managing Safely NEBOSH Certificate or equivalent or will be working towards it. Recognised Fire Risk assessor course or will be working towards Strong attention to detail and experience of report writing. Strong influencing skills. High level of resilience. Desirable Skills Experience of delivering training in a classroom setting. Experience of monitoring service delivery and meeting short term objectives Understanding of company’s purchasing procedures and systems (Safe Contractor accreditation). Ability to lead on a positive health, safety and fire culture. Familiarity with the health & safety standards such as ISO 45001 or the British Safety Councils Five Star Audit Process. If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Equality and Diversity is an important part of Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Please note that these vacancies are subject to a 5-year checkable history and the strict vetting standards set by the business and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. You must be eligible to work in the UK, and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

We have a great opportunity for a Family Information Service Advisor to join our fantastic Family Information Service based in Woking. As a key member of our team, you will respond to families and practitioners who reach out to us for guidance and support through our enquiry service. Your role also