Service desk manager jobs in Nuneaton

Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team ...

You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience

Your responsibilities will include incident management, problem resolution, knowledge management ... Service Desk Analyst

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service ... Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the ...

Service Desk Analyst (French Speaking) Job Description Experience: * Minimum 2 to 3 years of ... Good understanding and hands-on experience of Incident Management process / prioritization and ...

As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation ... Incident Management: * Receive and respond to incoming calls, emails, and tickets from end-users ...

... of service * Very experienced team/management team * Very low staff turnover * Retained and ... Warm desk / professional sectors * Career progression and personal development Recruitment ...

Competitive Are you ready to lead a team towards excellence in customer service and sales growth ... Excellent communication skills to collaborate with team members, senior management, and external ...

Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. * Restoring service and fulfilling requests as quickly as possible whilst communicating with all ...

Conversant with ICT Service Desk ticketing software. * Appreciation of project management methodologies. * Working knowledge of service delivery frameworks, with reference to supplier management and ...

Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client ...

Project Manager - Wireless SolutionsDerby (Hybrid)to £55k, DoE We are seeking a skilled Project ... service desk team, and wider organization, to deliver value efficiently. * Ensure adherence to ...

IT Support Team Leader Law Firm - Birmingham Are you a Senior IT Analyst or IT Service Desk Team ... managing a team as well as providing hands on technical support. Working in a progressive and ...

... the customer service desk. The Role * Process and respond to customer orders and enquiries ... Managing house accounts and smaller accounts. * Produce sales reports and gap analysis for ...

FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering ... Our commitment to customer service is what sets us apart. Be part of our future If you're ready to ...

Assume ownership of order management for a designated customer portfolio in the UK & Ireland ... Preferred experience in an outbound call centre or order desk environment. * Systems literate ...

Refine long-term management strategies for OTSN to align with organisational objectives. Essential ... Service desk experience. * Knowledge of LANs and network switches. Technologies : * Cyber Security ...

Service Desk · Maintain high performing service support function including IT Service Desk ... Security · Work alongside the IT Operations Manager General · Attend and contribute to various ...

The Desk Based Account Manager's job is to find the right solutions for customers, helping increase ... Life Insurance * Holiday of 31 days, increasing to 36 days total with our length of service ...

Investigating and diagnosing incidents escalated from the Service Desk/IT Support * Escalating incidents to IT Management/External Vendors * Providing desktop hardware and software support * Updating ...

Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills ...

... based in Birmingham servicing framework contracts. CRS are a well-established specialist ... desk. You will be the key to the overall performance and smooth running of this core part of CRS

You will be given a 'warm desk' with a long list of existing clients and leads. Your primary focus ... Collaborate with colleagues to ensure seamless delivery of services and resolution of client issues

... service desk in resolving incidents which get escalated and working on change requests/problem ... This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource ...