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OtherServices coordinator jobs in StainesCreate job alerts
- Hosco
Airline Operational Account Manager11 hours agoFull-timeCranford, HounslowAbout the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Immediate start!Easy apply - DRIV LTD
Office Manager2 months ago£31000–£34000 yearlyFull-timeHayesDuties and responsibilities: Supervise and manage office staff, fostering a collaborative team environment. · Maintain accurate records of company documents, employee files, and operational data · Assist in the preparation and management of the office budget, monitoring expenses and ensuring cost-effectiveness. · Oversee invoicing processes, ensuring timely billing and payment collection from clients. · Coordinate payroll processing and ensure compliance with relevant regulations. · Assist in the recruitment, on boarding, and training of new employees. · Ensure a smooth post-sale process (titlework, registration, loan processing). · Ensure all sales and finance contracts are completed accurately and legally. · Oversee vehicle maintenance schedules, ensuring compliance with safety regulations and company policies. · Liaise with suppliers and vendors to negotiate contracts and manage service agreements. · Serve as a point of contact for clients, addressing inquiries and providing information about services. · Maintain records of vehicle inventory, sales, and trade-ins. · Coordinate with IT support to ensure that office technology and systems are functioning properly. Process deals, titles, and vehicle registrations accurately. · Address any operational issues that arise and implement solutions to improve processes. · Ensure the company adheres to industry regulations and safety standards. ** Skills and responsibilities:** · Strong verbal and written communication skills · Capability to lead and motivate a team, fostering a positive work environment. · Understanding budgeting, invoicing, and financial reporting to effectively manage office expenses. · Proficiency in managing time efficiently to meet deadlines and handle various responsibilities. · Familiarity with office management software, spreadsheets, and other relevant technology. · Ability to negotiate contracts and service agreements with vendors and suppliers. · A relevant bachelor’s or master’s degree
Easy apply - Sunlit Transport Ltd
Transport Administrator2 months ago£38000–£39000 yearlyFull-timeColnbrook, SloughOne of the Road Transport Companies, are looking for a dedicated and ambitious Transport Manager. An experienced and organised Transport Manager or person who have experience working as a Transport Administrator is required to co-ordinate the delivery of goods to venues within UK, strong administration skills are need for this role. As a Administraor, you should have experience in the following responsibilities : • Laisoning with clients and answering their queries on deliveries and invoices. • Route Planning : Efficiently plan and optimise transportation routes to maximise efficiency and minimise costs. • Dispatch Coordination : Coordinate with drivers and dispatchers to ensure timely pickups and deliveries while maintaining clear communication. • Documentation : Maintain accurate records of shipments, invoices and other essential documents. • Customer Service : Provide exception customer service by addressing inquiries, resolving issues and maintaining strong client relationships. • Safety Compliance : Ensure compliance with all safety regulations, including driver logs, vehicle inspections and certifications. • Inventory Management : Oversee inventory and warehouse management ensuring accurate stock levels and organised storage. • Reporting : Generate regular reports on transportation metrics and operational KPIs. • Team Leadership : Supervise drivers, fostering a collaborative and productive work environment. • Office Operations : Oversee day-to-day office operations, including procurement, facilities management and vendor relationships. • Process Improvement : Identify opportunities for process optimisation and efficiency enhancements. • If necessary occasional driving is required to delivery Major duties include • Delivering high quality transportation solutions for a wide range of customers • Liaising extensively with customers and suppliers to ensure customer needs are met • Ensuring that transportation activities are in accordance with customer service requirements • Tracking loads through to delivery and providing customers with updates • Identifying saving opportunities through consolidating loads where possible • Communicating with shippers and suppliers to ensure maximisation or container The successful candidate will have • Previous experience working in a transport department. • Knowledge of transport compliance requirements for both vehicles and drivers. • Knowledge of the fleet and transport management • Knowledge of route planners such as Descartes. • Strong understanding of warehouse, fleet and transport • Proficiency in Microsoft Office. • Ability to manage comprehensive reviews • Understanding of warehouse methods, costs and benefits • Strong problem solving skills • Excellent communication and interpersonal skills • Negotiation skills and management of third-party vendors / carriers • Ability to work independently and in a team environment • Strong organizational skills and time management skills • Ability to manage supervisory duties and performance review. • Customer service orientation • Flexibility and adaptability to change priorities and demands.
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