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  • Registered Manager
    Registered Manager
    1 month ago
    £45000–£55000 yearly
    Full-time
    Kimberworth, Rotherham

    We are seeking an experienced and motivated Ofsted Registered Manager to lead and oversee supported accommodation services for young people aged 16–17. You will provide strong leadership across multiple sites, ensuring regulatory compliance, effective safeguarding, high-quality, person-centred support and positive outcomes for young people. The role will involve: • Leading the day-to-day operation of multiple supported accommodation services., • Ensuring compliance with Ofsted requirements and safeguarding standards., • Managing recruitment, staff performance, supervision and continuous improvement., • Overseeing audits, quality assurance processes and service development plans., • Building effective relationships with Ofsted, local authorities and external professionals., • Managing resources effectively and travelling between services as required. Requirements • Previous experience as an Ofsted Registered Manager,, • A proven record of successfully completing at least one Ofsted inspection within children’s residential care or supported accommodation., • Level 5 Diploma in Leadership and Management for Residential Childcare, an equivalent qualification, or a commitment to completing it. Benefits • Salary of £45,000–£55,000 per annum, with annual progression., • Generous paid annual leave., • Company pension scheme., • Ongoing training and professional development., • Company events and free on-site parking., • Sick pay and clear career development pathways. This is a full-time opportunity for an experienced manager who wants to lead high-quality services and make a meaningful difference to young people’s lives. Please note that this position does not offer sponsorship.

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  • Customer Service Manager
    Customer Service Manager
    8 hours ago
    £31300–£32000 yearly
    Full-time
    Sheffield

    About the Role We are looking for an experienced and organised Customer Service Supervisor to oversee customer service and food-ordering operations within our restaurant. The successful candidate will supervise customer orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system, ensuring orders are processed accurately and efficiently. Key Responsibilities • Supervise day-to-day customer service and online food-ordering operations., • Monitor and process orders received through Uber Eats, Just Eat, Deliveroo and the restaurant’s online ordering system., • Check orders carefully and coordinate with kitchen and delivery staff to ensure timely fulfilment., • Respond to customer enquiries and resolve complaints, incorrect orders and other service issues professionally., • Monitor delivery times and follow up on delayed orders with delivery platforms and relevant staff., • Supervise customer service staff and ensure consistent service standards are maintained., • Monitor online customer feedback and reviews and identify areas for improvement., • Maintain accurate records of customer orders, sales and service issues., • Liaise with delivery platforms regarding delayed, missing or incorrect orders., • Support management with menu, product and price updates across online ordering platforms., • Monitor online sales activity and identify opportunities to improve order-management efficiency., • Assist management in improving customer-service procedures and the overall online ordering process., • Train and support customer service staff in order processing and customer communication., • Ensure customers receive a professional, efficient and consistent service. Skills & Experience The ideal candidate will have: • Experience in customer service, restaurant operations or online food-ordering environments., • Experience supervising or coordinating customer service staff., • Good knowledge of online food delivery platforms and order-management systems., • Excellent communication and customer-service skills., • Strong organisational and problem-solving abilities., • Ability to work under pressure in a busy restaurant environment., • Good attention to detail when processing customer orders and maintaining records., • Ability to coordinate effectively with kitchen, delivery and management teams., • Basic computer and digital skills, including online ordering systems.

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