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Job Summary: We are seeking an experienced Team Leader to oversee and optimize our online retail operations on Amazon and eBay. The ideal candidate will manage a team of listing specialists, customer service reps, and inventory coordinators to ensure smooth operations, maximize sales, and maintain high seller performance metrics. Key Responsibilities: Team Management: Lead, train, and motivate a team handling product listings, order processing, and customer service. Assign tasks, monitor performance, and provide feedback to improve efficiency. Sales & Listings Optimization: Ensure accurate, SEO-optimized product listings with compelling titles, descriptions, and images. Monitor competitor pricing and adjust strategies to boost visibility and conversions. Inventory & Order Fulfillment: Coordinate with suppliers and logistics partners to maintain stock levels and prevent overselling. Oversee order processing, shipping, and returns to meet platform SLAs. Customer Service & Feedback Management: Resolve customer inquiries and disputes promptly to maintain high seller ratings. Implement strategies to improve positive feedback and reduce negative reviews. Performance Monitoring & Reporting: Track KPIs (sales, conversion rates, feedback scores) and generate reports for management. Identify trends and recommend improvements to enhance profitability. Requirements: 3+ years of experience in Amazon & eBay marketplace management. Strong leadership skills with experience managing remote/on-site teams. Proficiency in Seller Central, eBay Seller Hub, and inventory tools (e.g., Helium 10, Keepa). Excellent communication, problem-solving, and analytical skills. Knowledge of e-commerce trends, PPC advertising, and Amazon FBA/eBay Fulfillment. Preferred Qualifications: Certification in Amazon Seller or eBay Marketplace. Experience with multichannel retail software (e.g., ChannelAdvisor, Sellbrite). Benefits: Competitive salary + performance bonuses. Flexible work environment. Career growth opportunities in e-commerce.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

Job Title: Marketing Manager Company: Starlight Tutorial Organisation Ltd Location: Regus, St James Tower, 7 Charlotte Street, Manchester, England, M1 4DZ Hours: Full-time, Monday to Friday, 10:00 AM – 6:00 PM Salary: £36,000 – £41,000 per annum (depending on experience) Contract: Permanent About Us: Starlight Tutorial Organisation Ltd is a dynamic and growing educational provider specialising in tailored academic support and language programmes. As a recently licensed Educational Tour Operator (ETO) for International House Manchester, we serve a diverse international student body, offering high-quality courses and personalised services to meet varied learner needs. Role Overview: We are seeking a proactive and skilled Marketing Manager to lead our marketing efforts, helping us expand our reach among international students and education partners. This role involves developing and implementing marketing strategies that resonate with diverse target audiences, driving awareness of our academic programmes and new services. Key Responsibilities: - As part of the role aligned with Advertising and Marketing Associate Professionals, you will: - Collaborate with senior management to identify marketing objectives and target audiences, focusing on international students and educational partners. - Conduct and analyse market research to understand student preferences, competitor activity, and emerging trends in the education sector. - Use research insights to recommend adjustments to our marketing mix, including course offerings, pricing, promotion channels, and branding. - Develop and execute digital marketing strategies, including social media campaigns, content marketing, and email outreach, to boost enrolment and engagement. - Coordinate with external advertising teams or agencies, briefing them on our goals, monitoring campaign progress, and suggesting improvements as needed. Skills: - Experience in digital marketing, market research, or advertising, ideally within education or international services. - Strong analytical skills to interpret data and translate insights into actionable marketing strategies. - Excellent communication skills for liaising with internal teams, external partners, and diverse student communities. - Ability to manage multiple projects and deadlines independently. - Familiarity with social media platforms, SEO, email marketing tools, and analytics software is preferred. Why Join Us? At Starlight Tutorial Organisation Ltd, you will be part of an innovative team dedicated to delivering impactful education solutions to a global student audience. We offer a collaborative work environment, opportunities for professional growth, and the chance to contribute to the success of international learners.

Job Title: Personal Assistant & Office Administrator We are currently seeking a Personal Assistant & Office Administrator to join our team. This is a dynamic, hands-on role ideal for someone with strong organizational skills and prior experience in the services industry. Key Responsibilities: Provide direct support to management with scheduling, communication, and task coordination Oversee day-to-day office administration and ensure smooth operations Handle correspondence, filing, and document management Assist with basic bookkeeping and liaising with clients or suppliers as needed Maintain a professional and organized office environment Requirements: Proven experience in a similar role, ideally within a service-based business Excellent communication and time-management skills Strong attention to detail and the ability to multitask Proficiency in Microsoft Office and general office software Ability to work independently and handle confidential information