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Job Title: Agile Coach Location: Wilmslow / Remote (UK) Reports to: VP Engineering Role Purpose The Citation Group is a diverse, fast-growing technology business. Our teams span multiple brands, geographies and products. The purpose of this role is to build teams that can create and sustain their own high performance - by continually raising the bar and building lasting capability. You will work closely with teams, Tech Leads, Engineering Managers, Product Owners and Product Directors, and engage with senior technology and product leadership on strategic questions. This role suits someone energised by complexity, who holds themselves and others to a high standard. Key Responsibilities Coaching for Elite Performance • Operate in and across a range of teams - identifying systemic patterns, structural blockers and cultural dynamics that limit performance, and working with leadership to address them, • Work with teams to build a shared picture of what elite performance looks like, and create the conditions for change, • Coach individuals on ways of working, mindset and behaviours Transformational Change and Systems Thinking • Understand the system before trying to change it - map the factors that drive behaviour and intervene at the right level, • Be a change agent: build compelling narratives, win stakeholder confidence, and sustain momentum through resistance, • Challenge with honesty and courage - name what others won't, and hold up a mirror as readily as offering a hand, • Adapt your approach to the context: a new team on a legacy stack needs something different from a mature product squad, • Understand how AI is reshaping software development and engineering practice - coach teams and leaders through that change, helping them adapt ways of working, build new capabilities, and think clearly about where AI creates opportunity or risk Operating Across the Full Coaching Spectrum • Move fluidly between coaching, mentoring, teaching, facilitating and consulting - applying the right mode rather than defaulting to one, • Design and deliver workshops and training Managing Flow and Continuous Delivery • Flow thinking, value stream mapping and the practices that enable fast, reliable flow, • Use flow metrics as coaching tools to surface constraints and drive improvement conversations, • Be a credible advocate for continuous delivery: help teams break free from heavyweight release processes, • Partner with Tech Leads and Engineering Managers on DevOps culture and the conditions that make continuous improvement real Outcome Focus • Connect team activity to real business, customer and colleague outcomes - not just outputs, • Use data to surface improvement opportunities and track meaningful change, • Define what success looks like, track it honestly, and adjust when the evidence calls for it Required Experience and Skills Experience • Significant experience as an agile coach working across multiple teams - comfortable at team level and equally so with senior product and technology leaders, • A track record of driving sustained improvement - evidenced by outcomes, not activities, • Experience working across genuinely diverse contexts - different team cultures, geographies, languages and technology landscapes; able to adapt and build trust Coaching and Change • Range across the full coaching spectrum - coaching, mentoring, teaching, facilitating and consulting - with the judgement to know which to apply, • Systems thinking: sees the whole before acting on the parts; understands complexity, organisational dynamics and how change actually happens, • Courage to challenge upward - names uncomfortable truths in a way that builds rather than breaks relationships, • Experience driving change in complex organisations: M&A environments, multi-brand structures, or wide variation in team maturity, • Awareness and understanding of how AI is changing software development - and experience helping teams and organisations navigate that shift Engineering and Flow • Genuine depth in flow, DevOps and continuous delivery - credible with senior engineers, coaching on practice not just principle, • Familiarity with flow metrics and the engineering conditions that enable fast, safe delivery, • Comfortable at the intersection of people, process and technology Behavioural • Intellectually curious: thinks rigorously and brings fresh perspectives rather than recycled frameworks, • Adaptable: reads context quickly and is as effective with a newly acquired team as with a mature one, • High standards: has a clear view of what great looks like and cares when things fall short, • Courageous: says the difficult thing and does not mistake harmony for health, • Outcome-driven: measures success by what changes, not what was delivered About Us We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more. It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.

Role: Operational Data Manager Location: Wilmslow (Hybrid) We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague and client experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. As we continue our exciting international growth journey, we’re looking for a highly organised, strategic, and technically strong Operational Data Manager to lead our data operations and ensure the business continues to make smart, data-driven decisions. The Role As Operational Data Manager, you’ll own the creation, improvement, and automation of data processes from start to finish — making sure data is clean, connected, and driving smart business decisions. You’ll work with a wide range of stakeholders and technical teams, translating requirements into scalable, efficient solutions that make our operations faster, smarter, and more data-driven. Key Responsibilities: • Design, document, and manage end-to-end data processes that support business operations., • Collaborate with stakeholders to define outcomes, working backwards to create the data flows and automations that deliver results., • Work closely with Data Engineers, BI, and Data Science teams to align data pipelines, reporting, and analysis., • Own and improve CRM integrations and data flows across platforms such as Salesforce, Pipedrive, HubSpot, and Mailchimp., • Automate manual BAU processes using tools like Databricks and GitHub., • Maintain data quality, governance, and access controls in line with business needs and compliance., • Use SQL, Excel, and Tableau to extract, analyse, and report on key data insights., • Manage and monitor work via Jira or equivalent planning tools, ensuring visibility of data tasks and timelines., • Leverage AI tools to improve efficiency and insight generation., • Lead and mentor junior team members. About You • Proven experience managing or leading data operations or analytics teams., • Excellent knowledge of SQL, Excel, and at least one CRM or marketing platform., • Experience with Snowflake, Databricks, and automation tools (e.g. Hightouch)., • Strong organisational and process design skills — you love clean, logical workflows., • Great communicator, comfortable simplifying technical topics for stakeholders., • Equally confident working with technical peers in engineering and data science., • Curious, proactive, and always looking to improve how things are done., • A “completer-finisher” who takes ownership and delivers high-quality outcomes., • Experience using Jira or similar task management tools., • Awareness of how AI can be used to support smarter, faster data decisions. Why join us? If you're looking for your first step into the world of data, love diving into detail, and enjoy solving problems behind the scenes – this could be the perfect role for you! As our new Operational Data Manager, you'll join a dynamic, supportive team that values curiosity, collaboration, and continuous learning. In this role, you’ll help power smarter decisions across the business by supporting data selection, analysis, and campaign reporting. In return, you’ll get full training, hands-on experience, and access to amazing benefits as part of the Citation Group. Whether you're just starting your career or switching paths into the world of data, this is a brilliant opportunity to learn, grow, and make a real impact.

You’ll get the chance to shine, contribute to our success each and every day and our team will give you their full support to help you to rise to the top.

Customer Service Executive Location: Stockport | Full-Time | Permanent Are you ready to take the next step in your career? Do you thrive in a fast-paced environment where your customer service skills can shine? If so, this could be the perfect opportunity for you. We are an established engineering company seeking an enthusiastic Customer Service Executive to join our growing team. This is a key role supporting both our customers and internal functions to ensure exceptional service delivery from start to finish. What You'll Do As our Customer Service Executive, you'll play a vital part in maintaining strong customer relationships and supporting our internal operations. Your responsibilities will include: Creating Quotations: Preparing accurate and competitive quotations tailored to customer requirements. Customer Service Excellence: Building strong, long-lasting relationships with existing clients while supporting the onboarding of new customers. Team Collaboration: Working closely with the sales and engineering departments to help deliver a seamless service experience. Sales Support: Assisting with internal sales processes, contributing to sales strategies, and supporting the overall growth of the business. Who You Are We're looking for someone who brings both professionalism and personality to the role. The ideal candidate will have: Previous experience in customer service or internal sales, ideally within an engineering or technical environment. Strong communication skills with the ability to engage effectively with customers. A talent for producing clear and concise quotations. A proactive, solutions-focused mindset with a commitment to going the extra mile. The ability to perform well in a fast-paced and collaborative office environment.If you're passionate about delivering exceptional customer service and enjoy working in a technical, solution-focused setting, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Join Our Team as an Internal Sales Executive! Are you ready to take the next step in your career? Do you thrive in a dynamic environment where your skills can shine? If so, we have the perfect opportunity for you! Our engineering firm is on the lookout for an enthusiastic Internal Sales Executive to join our vibrant team on a full-time, permanent basis. What You'll Do: As our Internal Sales Executive, you'll be the heartbeat of our sales operations, connecting with clients and providing top-notch service. Your responsibilities will include: Creating Quotations: Crafting accurate and competitive quotes that meet our clients' needs. Customer Service Excellence: Building strong relationships with existing customers while attracting new ones. Collaborative Spirit: Working closely with the sales and engineering teams to ensure client satisfaction and seamless service delivery. Sales Support: Assisting with sales strategies and contributing to the growth of the company. Who You Are: We're looking for someone who is not just skilled but also passionate about sales and customer relations! The ideal candidate will possess: Proven experience in internal sales, preferably within the engineering sector. A knack for creating clear, concise, and compelling quotations. Outstanding communication and interpersonal skills. A proactive approach to problem-solving and a willingness to go the extra mile for customers. A positive attitude and the ability to thrive in a fast-paced environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website