Sales Consultant
7 days ago
Bramhall
We are looking for a motivated and customer-focused Sales Consultant to join our Reservations team. This role involves handling inbound and outbound sales enquiries, supporting a range of global travel products and delivering exceptional service to our customers. You will manage customer bookings through to completion and play a key role in sales, support and customer experience. Key Responsibilities: • Answer inbound calls for a variety of travel revenue streams around the world., • Support luxury and non-luxury online travel agency sites., • Provide first call resolution on all calls., • Action rebooks on existing bookings impacted by supplier cancellations., • Manage customer bookings from initial enquiry through to completion., • Provide documentation and itineraries for high end customers., • Assist crisis management team on impacted bookings., • Offer sales feedback to product and marketing team., • Outbound calls to potential leads who have purchased a gift card., • Outbound calls to potential leads who have an expiring grant. What we're looking for: • Previous sales experience within a travel agency or call centre environment (preferred), • Understanding of UK travel practices and seasonal demands (preferred but not essential), • Experience using Galileo (preferred), • Experience using Dolphin (preferred), • Knowledge of dynamic packaging (airlines, ground handlers, and hotels) is advantageous but not essential, • Excellent interpersonal and communication skills with a professional and confident manner Why you'll love working with us: • Hybrid working, • Healthcare cash back plan, • Wellbeing program/package which includes private remote GP, physiotherapy access, mental health support, bereavement counselling, later life care support and much more., • Death in service benefit, • Health days, • 26 days annual leave plus bank holidays, • Ability to take one day of annual leave in hour segments to increase flexibility, • Birthday day off, • Access to discount and rewards, • Team building events, • Enhanced family friendly policies, • Loyalty awards, • Staff travel - benefit from booking discount holidays, • Free parking