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Join us as a Product Owner - Data Quality and Governance within Barclays UK. You will be responsible for ensuring the accuracy and integrity of customer data, focusing on data governance, data quality thresholds, and protecting both the bank and its customers. Your role involves addressing challenges like data misalignment, such as duplicate records, and improving the customer experience by aligning data across systems. You will work closely with the Data Quality delivery team to prioritize and implement data fixes, ensuring end-to-end delivery and collaborating with various stakeholders. A key part of the role is also exploring how to commercialise data, driving personalised customer targeting and helping the bank generate income through improved data management. To be successful as a Product Owner - Data Quality and Governance, you should have: • Previous experience in a Product Manager or Product Owner role., • Solid business and commercial acumen, with a proven ability prioritise benefit, drive income or reduce costs., • Expertise in risk management and the ability to mitigate risks effectively., • Excellent stakeholder management skills, including working with internal and external partners, influencing, and challenging when necessary. Some other highly valued skills may include: • Proficiency in SQL., • Knowledge of AI applications to drive commercial outcomes., • Experience working within a regulatory environment., • Experience in data analysis., • Experience in digital delivery. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Knutsford or Northampton. Purpose of the role To develop, implement, and maintain effective governance frameworks for all data and records across the bank's global operations. Accountabilities • Development and maintenance of a comprehensive data and records governance framework aligned with regulatory requirements and industry standards., • Monitoring data quality and records metrics and compliance with standards across the organization., • Identification and addressing of data and records management risks and gaps., • Development and implementation of a records management programme that ensures the proper identification, classification, storage, retention, retrieval and disposal of records., • Development and implementation of a data governance strategy that aligns with the bank's overall data management strategy and business objectives., • Provision of Group wide guidance and training on Data and Records Management standard requirements. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Marketing Category and Sourcing Manager at Barclays, to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend category and requirements with close collaboration with the business and execution of strategic sourcing across a wide range of marketing categories. To be successful as a Marketing Category and Sourcing Manager you should have experience with: • Stakeholder Management., • Strong Organisation Skills and Time Management., • Commercial Knowledge., • Contract Negotiations., • Procurement best in class practices. Some other highly valued skills may include: • Resilience., • Self-starter., • Marketing Knowledge. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out of Glasgow, Northampton or Knutsford. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities • Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities., • Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk., • Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc…., • Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation., • Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.)., • Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About Us We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. Role Objective This is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles). Duties and Objectives Management Requirements • Manage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectively, • Plan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slots, • Work with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meeting, • Take direction from the medical and operational directors, • Work closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meetgrowth expectations and ensuring consistent policies and procedures are adhered to across the company., • Attend monthly meetings with all Heads of Nursing in the company, • Ensure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEA, • Hold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetings, • Support and grow harmonious working relationships within your clinic teams, region and the group, • Develop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATE, • Develop your own ideas and plans to beatgrowth targets and to achieve high performance, • Respond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experience, • Work closely with HR in the management of staff and be familiar with the HR policies and procedures, • Manage the daily rota, sickness, absence and holidays, • Ensure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registration, • Work with the training and development manager to ensure relevant training for individuals and encourage attendance at study day’s and conferences, • Attend regular Compliance meetings within CREATE, • Work with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost., • Assist the clinic manager in the training and development of the administrative team, • Co-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areas, • Be fully up to date and compliant with the HFEA code of practice, • Maintain a safe service and environment for patients and staff, • Achieve a high performance culture and fulfilling work environment in order to retain staff and keep morale high, • Ensure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good team, • Manage the audit schedule and HFEA inspections, • Lead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely manner, • Plan and prepare for and real-time manage emergency situations Clinical Requirements • Help achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patient, • Promote the clinics mild and natural fertility techniques, • Actively participate in USS lists, theatre procedures, initial, treatment and follow up consultations, • Attend the weekly local and national MDT meeting and encourage all team members to join, • Train staff so they have the opportunity to make their aspirations become a reality, • Educate and manage staff to ensure that all staff provide the same high quality care, • Monitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatment, • Ensure confidentiality is maintained at all times, • Be the accountable officer for controlled drugs, • Manage and be part of the emergency phone rota Qualifications, Experience / Personal Specification • Qualified RGN or Equivalent, • Extensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning., • A good working knowledge of HFEA regulations and license conditions, • Demonstrable experience of leading successful teams, • Ability to make the clinic a success, to be a role-model and leader, • Operational mindset, to plan, organise and deliver excellent service, • Ambitious and dynamic, to grow with the company and to achieve exceptional high performance, • Friendly, approachable and kind and have the ability to empathise with patients, • Hard-working and ability to work under pressure, • Passionate, • Excellent communication skills

ABOUT US We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. JOB PURPOSE The Hub Manager is a key member of the Quadrumvirate Hub Leadership Team, serving as the non-clinical professional lead for the Hub team. The Hub Manager is also a member of the Hub Dyad, and is the Non-Clinical Accountable Officer for their cluster. The Hub Manager is accountable for all non-clinical activities and KPI across their cluster, including the delivery of a high-quality patient experience and commercially successful business. This includes people management of all non-clinical staff members across the cluster, and supporting colleagues across the Quadrumvirate Hub Leadership Team. DUTIES AND OBJECTIVES Reporting to the UK Operations Director, serving as the cluster Non-Clinical Accountable Officer and key partner to the cluster Clinical Accountable Officer, leading all non-clinical elements of the hub and its associated satellites to drive world class patient care and a financially efficient business, including but not limited to the following: • Leadership of the cluster non-clinical team, including Deputy Hub Manager, Administration Manager, Patient Coordinators and Receptionists, and other future roles that may be introduced as the team grows and evolves, • Cooperative line management with the Hub Clinical Lead of the Hub Nurse Manager and Hub Lab Manager, with specific accountability for all non-clinical duties, • Operational leadership of the cluster, ensuring the patient centric, operationally effective, and financially efficient running of the business on a day to day basis, in partnership with the Quadrumvirate Hub Leadership Team, • Commercial management of the cluster including all pay, non-pay, and capital expenditure, ensuring cost effective and financially sustainable use of resources, • Driving of clinic growth, productivity, and efficiency, aligned to UK driver metrics, bonus criteria, and strategic objectives, including the support of the setting of such objectives, • Management of local clinical capacity to ensure maximal patient contact and progression through the patient pathway, with a particular focus on initial consultation, conversion, and sales targets, • Leading the delivery of local improvement projects and standalone projects following best practice methodology and change management processes, • The creation, improvement, and participation in local, organizational, and clinical governance to ensure a high performing and productive clinic, including intervention and performance management where achievement is not sufficient, • Oversight and management of the cluster workforce to ensure a capacity and demand mapped service, optimized for efficient service delivery and a delightful patient experience. This includes ownership of all recruitment, performance management, ongoing management, and other reasonable duties conducted with the support of HR and in accordance with company policies, • Ensure that non-clinical colleagues across the cluster receive an excellent standard of onboarding, professional development, and holistic support. This should include the development of, and progression through, profession specific competency frameworks and training pathways, • Supporting the development of a positive culture of patient centric care, commercial excellence, and professional accountability, • Ensure fit for purpose, aesthetically appropriate, and appropriately maintained estates and facilities, in keeping with a high-quality patient experience, • Ensure and support the purchase, maintenance, and use of non-clinical equipment across the cluster, including the management of capital expenditure aligned to business commercial objectives, • Delivery of all legislative and regulatory requirements as governed by the HFEA, • To be responsible for, and cooperate with, all efforts to manage appropriate complaints, legal proceedings, and incidents across the cluster in accordance with company policy, • Work with the Central Quality Team to ensure that at all times all sites within the local Hub have robust Business Continuity Plans including all associated audits, training, and maintenance, • Serve as the Hub Health & Safety Officer, complying with all statutory requirements and escalating where issues and risks cannot be appropriately managed or resolved locally, • Other reasonable requests made by the IVIRMA Northern Europe Senior Leadership Team KEY RESULTS/KPIs • Achieve high patient satisfaction scores in line with company benchmarks., • Meet or exceed financial targets and KPIs for revenue and cost management., • Ensure team performance targets are met and promptly address any issues., • Foster staff development and retention through effective training and feedback., • Maintain optimal operational efficiency in resource and facilities management. Skills: • Empathy and Patient Focus: The ability to understand and prioritise patient needs and deliver exceptional customer service., • Performance Management: Skills in monitoring, reporting, and managing performance, with the capability to develop and implement contingency plans., • Financial Acumen: Understanding of budgetary management, P&L accounts, and financial performance optimisation., • Operational Efficiency: Skills in resource management, maximising capacity, and ensuring efficient use of staff, facilities, and equipment., • Leadership and Team Management: Strong leadership qualities, capable of motivating and managing teams, providing feedback and fostering a positive work environment., • Communication: Excellent verbal and written communication skills for effective interaction with staff, patients and directors., • Organisational Skills: Ability to multi-task, prioritise effectively and manage a fast-paced environment., • Regulatory Compliance: Knowledge of statutory policies and regulations, including HR, health and safety, CQC and HFEA requirements., • Problem-Solving and Decision-Making: Ability to address and resolve issues promptly, with a strategic approach to overcoming challenges., • Change Management: Adaptability to handle change and challenges in a dynamic healthcare environment., • Customer Service Excellence: A passion for delivering a world-class healthcare experience for patients. Experience / Personal Specification: Essential: • Minimum of three years of management experience in private health, beauty/spa, hospitality, retail, or service sectors., • Proven experience in a target-driven, fast-paced environment., • Excellent people management skills, with a track record of building and leading high-performing teams., • Strong organisational and communication skills., • Experience with P&L accounts or budgetary management for cost control., • Good understanding of statutory policies, including HR and health and safety. Desirable • Positive, ‘can do’ attitude with the ability to handle change and challenges., • Demonstrated drive, determination, and the ability to navigate daily management challenges., • Experience with CQC policies and procedures is a distinct advantage. Experience & Qualifications • Degree level education or equivalent, • Operational leadership experience, preferably within the healthcare sector, • Verifiable track record of performance, financial, and quality improvements, • Competence in managing local teams and financial budgets CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, clients, staff and Create Health Clinics’ business in accordance with the HFEA Code of Practice, the Code of Confidentiality of Personal Health Data, the Korner Report on confidentiality, the Data Protection Act 1998 and Caldecott principals. CONSCIENTIOUS OBJECTION The Human Fertilisation and Embryology Act 1990 specifies that “No person who has a conscientious objection to participating in any activity governed by this Act shall be under any duty, however arising, to do so. In any legal proceedings the burden of proof of conscientious objection shall rest on the person claiming to rely on it.” HEALTH & SAFETY Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. RISK ENGAGEMENT All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigations undertaken. EQUAL OPPORTUNITY Create Health Clinic has adopted an Equal Opportunities Policy and all employees must be aware of their obligations to abide by the spirit and nature of the Policy to avoid direct, and indirect, discrimination. CONFLICT OF INTEREST Create Fertility and IVI RMA is responsible for ensuring that the service provided for patients in its care meet the highest standard. Equally, it is responsible for ensuring that staff do not benefit their family or friends.

Overview We are looking for a Head of Financial Reporting & Compliance to lead and oversee our statutory reporting and compliance obligations as a publicly listed company. This role sits within our senior finance leadership team and is responsible for the end-to-end delivery of PLC financial reporting, including Annual Reports, group consolidation, and regulatory filings, working closely with senior stakeholders across finance, tax, audit, and governance. Responsibilities • Ownership of preparation of statutory financial statements, including income statements, balance sheets, cash flow statements., • Ownership of monthly, quarterly, and annual financial reporting processes to ensure compliance with deadlines required of a PLC., • Monitor and review the consolidation of financial statements for all entities within the group., • Ensure all financial reporting complies with IFRS and GAAP., • Prepare and submit regulatory filings and ensure compliance with local, national, and international regulations, including tax filings and statutory accounts., • Oversee corporate tax returns including quarterly estimates., • Identify financial and operational risks and develop strategies to mitigate these risks., • Develop and implement financial policies and procedures to ensure compliance with corporate governance., • Proven end-to-end ownership of Annual Reports for a publicly listed company (PLC), • Strong experience overseeing statutory financial statements and disclosures, • Expert knowledge of IFRS and PLC reporting requirements, • Experience managing monthly, quarterly, and annual reporting cycles to market deadlines, • Strong understanding of group consolidation in a multi-entity environment, • Experience working directly with external auditors and Audit Committee, • Solid knowledge of corporate governance, regulatory compliance, and statutory filings, • Ability to identify and manage financial reporting and compliance risks, • Working knowledge of UK GAAP or other local GAAP, • Oversight experience of corporate tax returns and quarterly tax estimates, • Experience in international or complex group structures, • Background in strengthening financial controls, policies, and procedures Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries. Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands. What is in it for me • 25 days holiday (increasing with service) + Holiday Buy scheme, • Auto enrolment pension scheme, • Work from home every Wednesday, • Onsite café, gym and free parking, • Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser, • Subsidised travel, Cycle to Work, and EV/tech schemes, • Supported studies, employee Assistance Programme and enhanced family leave, • Social events, office brunches and career development opportunitiesRecruitment process, • Application reviewed by Talent Acquisition Team, • Initial call with the Talent Acquisition Team, • Video Interview with the hiring manager, • In person interview at the office (including short task)

About Us We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. Role Objective This is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles). Duties and Objectives Management Requirements • Manage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectively, • Plan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slots, • Work with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meeting, • Take direction from the medical and operational directors, • Work closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meetgrowth expectations and ensuring consistent policies and procedures are adhered to across the company., • Attend monthly meetings with all Heads of Nursing in the company, • Ensure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEA, • Hold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetings, • Support and grow harmonious working relationships within your clinic teams, region and the group, • Develop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATE, • Develop your own ideas and plans to beatgrowth targets and to achieve high performance, • Respond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experience, • Work closely with HR in the management of staff and be familiar with the HR policies and procedures, • Manage the daily rota, sickness, absence and holidays, • Ensure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registration, • Work with the training and development manager to ensure relevant training for individuals and encourage attendance at study day’s and conferences, • Attend regular Compliance meetings within CREATE, • Work with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost., • Assist the clinic manager in the training and development of the administrative team, • Co-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areas, • Be fully up to date and compliant with the HFEA code of practice, • Maintain a safe service and environment for patients and staff, • Achieve a high performance culture and fulfilling work environment in order to retain staff and keep morale high, • Ensure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good team, • Manage the audit schedule and HFEA inspections, • Lead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely manner, • Plan and prepare for and real-time manage emergency situations Clinical Requirements • Help achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patient, • Promote the clinics mild and natural fertility techniques, • Actively participate in USS lists, theatre procedures, initial, treatment and follow up consultations, • Attend the weekly local and national MDT meeting and encourage all team members to join, • Train staff so they have the opportunity to make their aspirations become a reality, • Educate and manage staff to ensure that all staff provide the same high quality care, • Monitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatment, • Ensure confidentiality is maintained at all times, • Be the accountable officer for controlled drugs, • Manage and be part of the emergency phone rota Qualifications, Experience / Personal Specification • Qualified RGN or Equivalent, • Extensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning., • A good working knowledge of HFEA regulations and license conditions, • Demonstrable experience of leading successful teams, • Ability to make the clinic a success, to be a role-model and leader, • Operational mindset, to plan, organise and deliver excellent service, • Ambitious and dynamic, to grow with the company and to achieve exceptional high performance, • Friendly, approachable and kind and have the ability to empathise with patients, • Hard-working and ability to work under pressure, • Passionate, • Excellent communication skills

ABOUT US We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. JOB PURPOSE The Hub Manager is a key member of the Quadrumvirate Hub Leadership Team, serving as the non-clinical professional lead for the Hub team. The Hub Manager is also a member of the Hub Dyad, and is the Non-Clinical Accountable Officer for their cluster. The Hub Manager is accountable for all non-clinical activities and KPI across their cluster, including the delivery of a high-quality patient experience and commercially successful business. This includes people management of all non-clinical staff members across the cluster, and supporting colleagues across the Quadrumvirate Hub Leadership Team. DUTIES AND OBJECTIVES Reporting to the UK Operations Director, serving as the cluster Non-Clinical Accountable Officer and key partner to the cluster Clinical Accountable Officer, leading all non-clinical elements of the hub and its associated satellites to drive world class patient care and a financially efficient business, including but not limited to the following: • Leadership of the cluster non-clinical team, including Deputy Hub Manager, Administration Manager, Patient Coordinators and Receptionists, and other future roles that may be introduced as the team grows and evolves, • Cooperative line management with the Hub Clinical Lead of the Hub Nurse Manager and Hub Lab Manager, with specific accountability for all non-clinical duties, • Operational leadership of the cluster, ensuring the patient centric, operationally effective, and financially efficient running of the business on a day to day basis, in partnership with the Quadrumvirate Hub Leadership Team, • Commercial management of the cluster including all pay, non-pay, and capital expenditure, ensuring cost effective and financially sustainable use of resources, • Driving of clinic growth, productivity, and efficiency, aligned to UK driver metrics, bonus criteria, and strategic objectives, including the support of the setting of such objectives, • Management of local clinical capacity to ensure maximal patient contact and progression through the patient pathway, with a particular focus on initial consultation, conversion, and sales targets, • Leading the delivery of local improvement projects and standalone projects following best practice methodology and change management processes, • The creation, improvement, and participation in local, organizational, and clinical governance to ensure a high performing and productive clinic, including intervention and performance management where achievement is not sufficient, • Oversight and management of the cluster workforce to ensure a capacity and demand mapped service, optimized for efficient service delivery and a delightful patient experience. This includes ownership of all recruitment, performance management, ongoing management, and other reasonable duties conducted with the support of HR and in accordance with company policies, • Ensure that non-clinical colleagues across the cluster receive an excellent standard of onboarding, professional development, and holistic support. This should include the development of, and progression through, profession specific competency frameworks and training pathways, • Supporting the development of a positive culture of patient centric care, commercial excellence, and professional accountability, • Ensure fit for purpose, aesthetically appropriate, and appropriately maintained estates and facilities, in keeping with a high-quality patient experience, • Ensure and support the purchase, maintenance, and use of non-clinical equipment across the cluster, including the management of capital expenditure aligned to business commercial objectives, • Delivery of all legislative and regulatory requirements as governed by the HFEA, • To be responsible for, and cooperate with, all efforts to manage appropriate complaints, legal proceedings, and incidents across the cluster in accordance with company policy, • Work with the Central Quality Team to ensure that at all times all sites within the local Hub have robust Business Continuity Plans including all associated audits, training, and maintenance, • Serve as the Hub Health & Safety Officer, complying with all statutory requirements and escalating where issues and risks cannot be appropriately managed or resolved locally, • Other reasonable requests made by the IVIRMA Northern Europe Senior Leadership Team KEY RESULTS/KPIs • Achieve high patient satisfaction scores in line with company benchmarks., • Meet or exceed financial targets and KPIs for revenue and cost management., • Ensure team performance targets are met and promptly address any issues., • Foster staff development and retention through effective training and feedback., • Maintain optimal operational efficiency in resource and facilities management. Skills: • Empathy and Patient Focus: The ability to understand and prioritise patient needs and deliver exceptional customer service., • Performance Management: Skills in monitoring, reporting, and managing performance, with the capability to develop and implement contingency plans., • Financial Acumen: Understanding of budgetary management, P&L accounts, and financial performance optimisation., • Operational Efficiency: Skills in resource management, maximising capacity, and ensuring efficient use of staff, facilities, and equipment., • Leadership and Team Management: Strong leadership qualities, capable of motivating and managing teams, providing feedback and fostering a positive work environment., • Communication: Excellent verbal and written communication skills for effective interaction with staff, patients and directors., • Organisational Skills: Ability to multi-task, prioritise effectively and manage a fast-paced environment., • Regulatory Compliance: Knowledge of statutory policies and regulations, including HR, health and safety, CQC and HFEA requirements., • Problem-Solving and Decision-Making: Ability to address and resolve issues promptly, with a strategic approach to overcoming challenges., • Change Management: Adaptability to handle change and challenges in a dynamic healthcare environment., • Customer Service Excellence: A passion for delivering a world-class healthcare experience for patients. Experience / Personal Specification: Essential: • Minimum of three years of management experience in private health, beauty/spa, hospitality, retail, or service sectors., • Proven experience in a target-driven, fast-paced environment., • Excellent people management skills, with a track record of building and leading high-performing teams., • Strong organisational and communication skills., • Experience with P&L accounts or budgetary management for cost control., • Good understanding of statutory policies, including HR and health and safety. Desirable • Positive, ‘can do’ attitude with the ability to handle change and challenges., • Demonstrated drive, determination, and the ability to navigate daily management challenges., • Experience with CQC policies and procedures is a distinct advantage. Experience & Qualifications • Degree level education or equivalent, • Operational leadership experience, preferably within the healthcare sector, • Verifiable track record of performance, financial, and quality improvements, • Competence in managing local teams and financial budgets CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, clients, staff and Create Health Clinics’ business in accordance with the HFEA Code of Practice, the Code of Confidentiality of Personal Health Data, the Korner Report on confidentiality, the Data Protection Act 1998 and Caldecott principals. CONSCIENTIOUS OBJECTION The Human Fertilisation and Embryology Act 1990 specifies that “No person who has a conscientious objection to participating in any activity governed by this Act shall be under any duty, however arising, to do so. In any legal proceedings the burden of proof of conscientious objection shall rest on the person claiming to rely on it.” HEALTH & SAFETY Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employe

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