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Helios Global Group is expanding its IT team. This is an exciting opportunity to kickstart or continue your IT career in a growing and successful company. The role offers genuine variety supporting our IT functions across our UK healthcare communications business. You will play a crucial role in supporting daily IT operations, ensuring seamless employee experiences and supporting our ethos of ‘aim for excellence’ and ‘be a great place to work’. About the Role • Provide first-class 1st line IT support to all end users across all areas of technology (e.g. laptops, network, software, hardware), diagnosing issues and providing resolutions in line with company standards and processes, • Log, prioritise and update IT Support requests through internal company ticketing system, • Prepare and commission new laptops for new starters and existing employees, working closely with Group HR and Operations functions to align with timings for onboarding, • Manage the return and decommissioning of laptops from leavers, including secure data wiping, and preparing the equipment for re-use or disposal, • Update Company IT Asset lists to maintain accurate inventory of equipment, • Assist with the implementation of software updates, and associated hardware and network compatibility testing, • Manage and support Microsoft 365 services, including Intune, Endpoint Manager, Autopilot, SharePoint, OneDrive, Exchange, Teams, and Azure AD., • Assist with core IT security functions, including user access controls, incident awareness, and providing basic IT security training and guidance to staff, • Follow IT security best practices in all day-to-day support activities, including helping to deliver IT security awareness training to staff and assisting with routine security reviews and updates, • Assist our internal IT team in identifying new solutions (Microsoft and other) to enhance the operational effectiveness of the businessTraining and Development, • Keep abreast of emerging innovations in IT, cloud technologies, and system security to continually enhance skills, knowledge, and competencies in line with business needs., • Ongoing development in desktop, endpoint, and cloud-based technologies, including hands-on exposure to modern support tools and platforms, • Training in access management, password policies, and the effective use of endpoint security., • Progressive exposure to system administration tasks, including user management, system configuration, and routine maintenance, • Training in security incident identification, escalation, and response procedures in accordance with organisational policies., • Ongoing development of IT security awareness and secure working practices to support a strong security-first culture across the organisation.Required Competencies, • Excellent knowledge of Microsoft 365 administration, covering SharePoint, OneDrive, Exchange, Azure AD, Intune/MDM, • Excellent Knowledge of Windows operating systems, specifically Windows 11 and Microsoft 365 apps, • Excellent interpersonal, oral and written communication skills, • Ambition and drive to constantly upskill and advance industry knowledge through research and training, • Knowledge and experience using AI tools and a keen interest to explore AI and automation to help improve efficiency, • Logical, analytic approach to problem solving, • Ability to work effectively with colleagues across the business, • Degree or equivalent qualifications in Computing or Information Systems (desirable), • CompTIA A+ or Microsoft Associate Level Certification (desirable), • Experience working in technical helpdesk, customer service or IT role (desirable) Location Location: Alderley Edge, Cheshire (Group headquarters) – primary working location, with occasional presence at our Manchester city centre office. This is an office-based role. Benefits include: • Competitive salary, • Annual leave allowance of 27 days increasing to 32 days after 5 years’ continual service. This is in addition to UK bank holidays, • Holiday Plusscheme whereby you can purchase additional annual leave entitlement by up to 5 days, • 4 x Death In Service cover Founded in 2015, Helios has grown from a single agency (Helios Medical Communications) into a large group (Helios Global Group), comprising four separate agencies; Helios, Selene, Apollo and Cogentia. We now have offices in five locations (Alderley Edge UK, central Manchester UK, Oxford UK, Cambridge UK and Connecticut USA). Previously we ranked as the 17th fastest-growing UK company in the Virgin Atlantic Sunday Times Fast Track 100, have been winners of the Alantra Pharma Fast 50 (the fastest-growing privately owned company in the Analytics, Insights and Communications category), and we are in the Top 10 of female-founded UK businesses.

Overview and Responsibilities School Administrator ?? Location: Wilmslow, Cheshire East?? Salary: £12.87 to £13.22 p/hr. Actual annual salary: £24,175 to £24,832 (depending on experience) ?? Hours: Full-Time – 40 hours per week – Term Time, plus 2 extra weeks to be worked during school holidays Join Aurora Summerfields – Where Every Child Matters Aurora Summerfields School opened in April 2023 and is already making a meaningful impact. With capacity of 50 students, we are an independent specialist school supporting children and young people aged 5–19 with Autism spectrum conditions and associated challenges in accessing education. We’re proud to have received Outstanding ratings in Behaviour & Attitudes and Personal Development in our latest Ofsted inspection. We’re currently looking for an experienced Administrator. The Role / Key duties: In this post you will support the Senior Leadership Team (Principal, Head of School, Lead SENDCo and School Business Manager) in the efficient and effective administration for the School site. It is essential that the person for this role is organised, able to multitask, work flexibly and have a ‘can do’ approach to work, as no two days are the same. • Ownership and administrative and monitoring tasks for a number of MIS systems linked to School, staff and students, to include but not limited to, training, set up, assigning permissions, updating, auditing and archiving data and general frontline support., • Maintaining, updating, sorting and retrieving a range of records/statistical data, including attendance, company devices, practical resources and equipment, • Taking minutes across a range of SEND, pastoral and clinical meetings, communicate actions and follow up on completion., • Produce templates, forms and resources as directed by the SLT., • Organising and facilitating interviews and provide support to the recruitment and onboarding processes of staff., • Efficient correspondence to parents, agencies, professionals and staff following standard procedures for security of confidential data and information, • Supporting in the arrangement and co-ordination of events to include Careers Day, School concerts, parents evenings, open events and associated marketing initiatives. Skills and Qualifications Successful candidates are likely to demonstrate: • Previous Administration experience, • Excellent communication skills both verbal and written, • Good level of literacy and numeracy, • Must have excellent computer skills – Excel, Word, Outlook, Access, Powerpoint and ability to use range of databases, • Organised, good time management, • Able to work independently and as part of a team Why Work With Us? At Aurora Summerfields, you’ll be part of a passionate, supportive team that puts children first. You’ll have the opportunity to grow professionally while helping pupils thrive in a setting that celebrates individuality and progress. What’s on offer? How to apply? Please complete an online application form in full, remembering to include all employment and education details. If you need any assistance or would like any more information please contact Emma in the Aurora Group Recruitment Team at

About Us We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. Role Objective This is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles). Duties and Objectives Management Requirements • Manage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectively, • Plan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slots, • Work with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meeting, • Take direction from the medical and operational directors, • Work closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meetgrowth expectations and ensuring consistent policies and procedures are adhered to across the company., • Attend monthly meetings with all Heads of Nursing in the company, • Ensure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEA, • Hold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetings, • Support and grow harmonious working relationships within your clinic teams, region and the group, • Develop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATE, • Develop your own ideas and plans to beatgrowth targets and to achieve high performance, • Respond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experience, • Work closely with HR in the management of staff and be familiar with the HR policies and procedures, • Manage the daily rota, sickness, absence and holidays, • Ensure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registration, • Work with the training and development manager to ensure relevant training for individuals and encourage attendance at study day’s and conferences, • Attend regular Compliance meetings within CREATE, • Work with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost., • Assist the clinic manager in the training and development of the administrative team, • Co-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areas, • Be fully up to date and compliant with the HFEA code of practice, • Maintain a safe service and environment for patients and staff, • Achieve a high performance culture and fulfilling work environment in order to retain staff and keep morale high, • Ensure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good team, • Manage the audit schedule and HFEA inspections, • Lead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely manner, • Plan and prepare for and real-time manage emergency situations Clinical Requirements • Help achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patient, • Promote the clinics mild and natural fertility techniques, • Actively participate in USS lists, theatre procedures, initial, treatment and follow up consultations, • Attend the weekly local and national MDT meeting and encourage all team members to join, • Train staff so they have the opportunity to make their aspirations become a reality, • Educate and manage staff to ensure that all staff provide the same high quality care, • Monitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatment, • Ensure confidentiality is maintained at all times, • Be the accountable officer for controlled drugs, • Manage and be part of the emergency phone rota Qualifications, Experience / Personal Specification • Qualified RGN or Equivalent, • Extensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning., • A good working knowledge of HFEA regulations and license conditions, • Demonstrable experience of leading successful teams, • Ability to make the clinic a success, to be a role-model and leader, • Operational mindset, to plan, organise and deliver excellent service, • Ambitious and dynamic, to grow with the company and to achieve exceptional high performance, • Friendly, approachable and kind and have the ability to empathise with patients, • Hard-working and ability to work under pressure, • Passionate, • Excellent communication skills

Job Title: Data Governance Manager Location: Wilmslow/Remote – Flexible Working Full-Time Hours of Work: 09:00 – 17:30 or in line with business needs The Role This is an exciting opportunity for a creative and passionate Data Governance Manager to become part of a best-in-class data and analytics team supporting an ever-growing business. We are seeking a detail-oriented Data Governance Manager to lead the development, implementation, and management of data governance frameworks within our organization. This is a brand-new role and key to this will be promoting data governance around the business. Responsibilities • Develop and implement a group-wide data governance framework, including policies, standards, and guidelines., • Establish metrics to measure the effectiveness of the data governance program., • Define and oversee processes for data quality management, including data quality metrics, issue remediation and data cleansing., • Engage and motivate data stewards and owners to ensure data accuracy and reliability., • Act as a liaison between data, business units, and other stakeholders to foster alignment on data governance initiatives., • Evaluate and advise on tools to support data governance, such as data cataloging, metadata management, and data lineage tracking., • Report on data governance progress, challenges, and achievements to senior management. The Person • Bachelors degree 3+ years of experience in data governance, data management, or a related role., • Strong understanding of data governance principles and frameworks (DAMA etc), and regulatory requirements (eg GDPR)., • Experience of data governance tools (e.g., Collibra, Informatica, Alation) and data management technologies., • Familiarity with data architecture, databases, and ETL processes., • Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders., • Strong analytical and problem-solving abilities., • Ability to interrogate data using SQL and reporting tools About Us We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more. It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.

Product Manager / Product Owner Location: (Hybrid 3 days per week in office) At Citation Group, our product vision is simple but ambitious: Build better businesses by helping SMEs grow, by enabling their people and protecting their assets. Our goal is not just to support them, but to become a core part of how they run by embedding our tools and services into their day-to-day. Our product portfolio spans HR, Health & Safety, Certification, and beyond, supporting day-to-day tasks and long-term business goals alike. As a member of the Product team, you will take full ownership of the Atlas eCommerce capability, to help improve customer awareness of our full product and service offering so they can self-serve additional products. The role & responsibilities The successful candidate will lead the "Atlas Storefront" and eCommerce initiative to build our online cross-sell capability and start the transition from fully salesperson-led interactions to including some customer self-service. Initially responsible for the strategic roadmap and tactical delivery of a centralised product catalogue and automated journeys, the role evolves post-delivery into a data-backed commercial lead supporting revenue growth of the Group’s digital sales channels. • Product Discovery & Strategy: Lead discovery into third-party eCommerce solutions versus internal builds, including DPO evaluations and ROI analysis for each phase., • Roadmap Management: Define and execute the roadmap for the Atlas Storefront, focusing on product-specific experiences, customer ecommerce journey mapping, and lead-form integration., • Backlog & Execution: Act as the Product interface for an engineering team to deliver high-quality eCommerce functionality., • Subscription & Growth: Develop digital journeys for other Citation brands, such as iHasco, Careskills and Be Certified, specifically focusing on user-based subscriptions, automated renewals, and upsell capabilities., • Optimisation: Implement data-informed features including a recommendation engine, ad-placement capability, A/B testing, and data tracking to monitor and influence conversion rates., • Collaborate cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery., • Ensure clarity of direction through high-quality briefs, user stories, documentation, and communication - guiding development with purpose. Success Metrics • Target ACV: Achieve incremental ACV of >£1m in FY27, and >£3m in FY28., • Conversion: Increase the percentage of group sales via eCommerce from the 3% baseline., • Profitability: Improve ACV:CAC ratios by automating high-volume, low-complexity transactions., • Customer Loyalty: Track and improve repeat purchase rates and digital renewal volume What are we looking for? Essential Experience & Skills • Hybrid Expertise: Proven experience in both high-level product management (ROI, business cases) and granular product ownership - team leadership, backlog management, and a focus on outcomes., • Data-Driven Mindset: Ability to define and track leading and lagging metrics, such as traffic to basket journeys and total value of eComm sales., • Stakeholder Management: Collaborate with Functional Leads, Tech Leads, and Finance Owners to ensure alignment with Group strategic goals., • eCommerce Background: Experience building or implementing product catalogues, payment gateways, and self-service subscription models.

About Us We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. Role Objective This is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles). Duties and Objectives Management Requirements • Manage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectively, • Plan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slots, • Work with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meeting, • Take direction from the medical and operational directors, • Work closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meetgrowth expectations and ensuring consistent policies and procedures are adhered to across the company., • Attend monthly meetings with all Heads of Nursing in the company, • Ensure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEA, • Hold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetings, • Support and grow harmonious working relationships within your clinic teams, region and the group, • Develop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATE, • Develop your own ideas and plans to beatgrowth targets and to achieve high performance, • Respond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experience, • Work closely with HR in the management of staff and be familiar with the HR policies and procedures, • Manage the daily rota, sickness, absence and holidays, • Ensure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registration, • Work with the training and development manager to ensure relevant training for individuals and encourage attendance at study day’s and conferences, • Attend regular Compliance meetings within CREATE, • Work with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost., • Assist the clinic manager in the training and development of the administrative team, • Co-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areas, • Be fully up to date and compliant with the HFEA code of practice, • Maintain a safe service and environment for patients and staff, • Achieve a high performance culture and fulfilling work environment in order to retain staff and keep morale high, • Ensure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good team, • Manage the audit schedule and HFEA inspections, • Lead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely manner, • Plan and prepare for and real-time manage emergency situations Clinical Requirements • Help achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patient, • Promote the clinics mild and natural fertility techniques, • Actively participate in USS lists, theatre procedures, initial, treatment and follow up consultations, • Attend the weekly local and national MDT meeting and encourage all team members to join, • Train staff so they have the opportunity to make their aspirations become a reality, • Educate and manage staff to ensure that all staff provide the same high quality care, • Monitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatment, • Ensure confidentiality is maintained at all times, • Be the accountable officer for controlled drugs, • Manage and be part of the emergency phone rota Qualifications, Experience / Personal Specification • Qualified RGN or Equivalent, • Extensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning., • A good working knowledge of HFEA regulations and license conditions, • Demonstrable experience of leading successful teams, • Ability to make the clinic a success, to be a role-model and leader, • Operational mindset, to plan, organise and deliver excellent service, • Ambitious and dynamic, to grow with the company and to achieve exceptional high performance, • Friendly, approachable and kind and have the ability to empathise with patients, • Hard-working and ability to work under pressure, • Passionate, • Excellent communication skills

About a career with Elis Are you a hands-on leader, passionate about delivering exceptional service and operational excellence in the hospitality sector? Join Elis Cleanroom, part of Elis UK - the nation's leading provider of specialist cleanroom laundry and linen services. We proudly support pharmaceutical, biotechnology, and scientific organisations across the country with reliable, high-quality solutions that keep their operations running safely and efficiently. You will work closely with the Production Manager, and other internal teams, continuously improving the site overall effectiveness, ensuring utilisation of production facilities, people development/engagement and a lean culture. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. Your Mission at Elis Lead daily operations within Elis' hospitality processing centres, ensuring timely delivery of garments and products. Manage the production team to meet stringent KPIs, quality metrics, and customer satisfaction targets (under 3% rejects; >98% OTIF). Collaborate closely with dedicated local account managers supporting Sky-high service reliability. Drive continuous improvement initiatives, leveraging LEAN/Six Sigma methodologies plus RFID or online stock management tools to boost efficiency and hygiene levels. Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment. Adapt and scale resources to accommodate urgent demands from hotel and restaurant clients, supporting national campaigns or seasonal surges. What will make you stand out? Proven production/operational leadership experience-ideally in textile, hospitality, or logistics sectors. Familiarity with LEAN, Six Sigma, or continuous improvement frameworks. Strong communicator and decision-maker, able to coach and develop high-value teams. IOSH-qualified with solid literacy/numeracy skills, and a sharp eye for detail and hygiene standards. Agile and responsive-a go-getter who thrives amid fast-moving operational demands. Preferably degree-educated (or equivalent operational experience), with prior work in performance management and operational KPIs. Degree-level education (or equivalent experience) Experience managing performance, absence, and operational KPIs What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme On-site Parking Private Medical Life Assurance Purpose-led career in a sustainability-focused, customer-driven organisation Work with leading hospitality brands. Be part of a national success story with room to grow and lead change Competitive package including circa £33,000 salary, team leadership responsibility, and development opportunities Interested? Then apply online! Your contact person: Claudia Cronin HR & Talent Resourcing Manager Tel: TPBN1_UKTJ

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