Ecommerce & Marketplace Manager (Tgn5570) - Excellent Salary Doe
12 hours ago
Manchester
Location: Manchester Type: Permanent Industry: FMCG Job Ref: TGN5570 Our client is an established consumer-products business supplying household and related products to major UK and international retailers. As part of their continued growth, they are investing in our direct-to-consumer and online marketplace channels. They are seeking an experienced, commercially minded E-commerce & Marketplace Manager to take ownership of their online trading activity and help accelerate profitable growth. • Manage day-to-day trading, product content, promotions and merchandising across the website and Shopify store., • Create and optimise product pages, collections, navigation, bundles and landing pages., • Coordinate product launches, pricing, stock visibility and promotional activity with internal teams., • Monitor website performance and resolve integration, product-feed and content issues., • Identify opportunities to improve traffic quality, conversion, average order value and customer retention., • Manage Amazon Seller Central and any ongoing Vendor Central activity., • Create and optimise listings, variations, keywords, attributes, imagery and A+ Content., • Plan, manage and optimise Amazon PPC campaigns., • Monitor account health, catalogue issues, customer feedback and marketplace compliance., • Manage promotions, pricing and stock availability while protecting margins and maintaining consistent brand presentation., • Research and assess additional marketplace opportunities where commercially appropriate., • Research keywords, competitor activity, customer search behaviour and marketplace trends., • Improve product titles, bullet points, descriptions, search terms and metadata., • Establish and maintain consistent product-content standards across all channels., • Optimise product content to improve search visibility, engagement and conversion., • Collaborate with design and product teams to develop effective imagery, video and enhanced content., • Set up, manage and develop TikTok Shop., • Manage product catalogues, integrations, promotions, pricing and shop health., • Develop affiliate and creator activity, including outreach, product seeding, commission structures and performance tracking., • Support campaigns, product launches and live-selling activity., • Monitor GMV, conversion, returns, affiliate contribution and profitability., • Occasional TikTok Live presenting would be desirable but is not essential., • Coordinate light customer-service support for website and marketplace orders., • Ensure customer questions, complaints, returns and reviews are handled accurately and promptly., • Monitor customer response times, review trends, return rates and issue resolution., • Identify recurring issues and recommend improvements to products, listings and operational processes., • Work with internal teams to ensure product content, inventory information and product claims remain accurate., • Maintain clear operating processes and documentation for each sales channel., • Produce concise weekly and monthly reports covering sales, margin, traffic, conversion, advertising and overall channel performance., • Prepare forecasts, explain variances and recommend practical actions., • Manage channel and advertising budgets with a focus on profitable growth., • Monitor competitor pricing, rankings, promotions and product launches., • Track TikTok Shop GMV, conversion, affiliate contribution, campaign effectiveness and customer feedback., • Present clear, commercially focused recommendations to senior management., • At least 3 years’ hands-on experience in e-commerce, marketplace management or digital trading., • Strong practical experience using Shopify or a similar e-commerce platform., • Hands-on experience with Amazon Seller Central, including catalogue management, account health and operational requirements., • Proven experience improving product listings through keyword research, marketplace SEO and conversion-focused content., • Experience managing Amazon PPC or comparable performance-marketing campaigns., • A strong commercial understanding of revenue, margin, conversion, ROAS and ACOS., • Strong analytical and spreadsheet skills, with the ability to turn data into practical trading decisions., • Excellent attention to detail and the ability to manage multiple priorities effectively., • Experience setting up or growing TikTok Shop., • Experience with TikTok affiliates, creators, campaigns or livestream commerce., • Knowledge of Amazon Vendor Central, Brand Registry, A+ Content or FBA., • Familiarity with marketplace feeds, integrations, Shopify apps, Google Analytics, Google Merchant Centre, email marketing or paid social., • Experience within FMCG, household products, home fragrance, beauty or similar consumer categories., • Confidence presenting products on camera would be advantageous. #J-18808-Ljbffr