Executive Services Assistant
hace 17 horas
Manchester
Location Manchester, GB Department Name EM HRSS (348103) G5 About Network Rail Join Network Rail - Where People and Connections Matter At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you! Brief Description Executive Services Assistant opportunity - 6 month fixed term contract This role requires the assistance in the delivery of local Key performance indicators and service level agreements within Network Rail Shared Services in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations. The successful applicant will supply an excellent telephony and query management service to our customers in the business. About The Role (External) • Contract type: 6 month fixed term contract - please note there is a potential opportunity for this to extend or become permanent, • Salary: £24,479.00 (Band 6), • Closing date: Thursday 18th December (please note this role may close early in the event of a high number of applications) Main responsibilities: • Accountable for the delivery of a right first time query management service to our most prestigious customers in the business., • Operate an informative and inclusive executive service responding to queries via a range of communication methods, including but not limited to telephone and emails., • Deliver a right first time customer service to senior stakeholders. Take ownership of delivering a quality end to end process of query, investigative and response management to the most senior stakeholders in the business., • Establish firm relationships with customers and certify at every point of contact they are provided with the upmost service and updates on their queries., • Operate consistency in your approach to query management, • Improve levels of trust when representing the executive service team with the wider shared service team and key stakeholders of the service., • Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within the executive services team., • Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements., • Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery. What are we looking for? • Exceptional customer focus and engagement, • Have a passion for customer quality engagement and delivery, • Proven administrative and analytical skills, • Experience of delivering continuous improvement, • Excellent communication skills, • Flexible and adaptive, • Excellent attention to detail and accuracy What could set you apart when applying? • Good knowledge of business practices and servicing clients, • Educated to degree level or equivalent, • ORACLE eBusiness Suite experience How To Apply (External) Please see the attached job description for further information. Why Join Us? At Network Rail, people matter. You’ll be part of a team that values your contribution and supports your growth. Your work will directly impact the development of future railway professionals and help us achieve our goal of getting everyone home safe every day You will have development opportunities, access to training and enjoy a range of employee benefits, such as up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more. Network Rail Benefits - To find out about what benefits we offer, click here How To Apply Click ‘Apply now’ to submit your application. Contract type: 6 month fixed term contract - please note there is a potential opportunity for this to extend or become permanent Salary: £24,479.00 (Band 6) Closing date: Thursday 18th December If you would like to speak the Resourcing Team, please contact If you would like any reasonable adjustments support during your application or throughout the recruitment process , please do not hesitate to contact the Resourcing Team who will happily assist. Below are some examples of adjustments we can make: • Changing a provision, practice or ‘the way things are done’ For example, we can give candidates extra time to complete online, tasks or interviews as needed. • Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs., • Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available. There are lots of other adjustments we can consider – please just ask!