Rayleigh
Maltron International is a trusted name in the medical device industry, specialising in "innovative body composition and fluid assessment monitors and healthcare solutions". We pride ourselves on quality, compliance, and delivering exceptional service to our clients We’re looking for a meticulous Office Manager - Operations & Compliance to oversee daily logistics, regulatory documentation, and customer support. This role is critical in ensuring smooth functioning of the office, maintaining compliance with medical device standards and supporting our growing team. Your Key Responsibilities
Daily Tasks
Manage incoming calls and emails, providing prompt customer support.
Generate proforma invoices for purchase orders and process customer payments.
Prepare shipping documentation and coordinate dispatches.
Receive and verify deliveries ensuring accurate stock room storage.
Update relevant UK and EU records for EU shipments.
Distribute customer satisfaction surveys with orders.
Track invoices and monitor Field Safety Notices. Weekly Duties
Credit control tasks
Monitor and replenish component stock levels.
Maintain staff records Monthly & Quarterly Tasks
Compile and send monthly invoices to the finance team.
Coordinate calibration of test equipment.
Review regulatory updates and ensure documentation is current
Submit quarterly purchase invoices to finance team.
Analyse returned customer surveys and update the Management Review Document. Annual & Bi-Annual Responsibilities
Complete Customer Register annual analysis and sales reporting.
Assist with internal/external audits and renew WERCS/WEEE compliance.
Conduct bi-annual market research Who We’re Looking For:
Supervisory and office management experience
Strong clerical and administrative
Regulatory Knowledge: Ideally experience with Medical Device Regulations and EUDAMED and GS1
Organizational Skills: Ability to manage logistics, documentation, and compliance tracking.
Detail-Oriented: Ensures accuracy in orders, shipments, and regulatory filings.
Research Capability: Comfortable conducting literature reviews and competitor analysis.
Tech-Savvy: Proficient in courier systems, inventory software, and compliance databases. Why Join Us
Impactful Work: Support the life cycle of medical devices that improve patient care.
Growth Opportunities: Expand your expertise in regulatory compliance and operations.
Collaborative Culture: Work alongside engineers, finance, and customer service teams.
Structured Environment: Clear processes with room for innovation.
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