Customer Care Associate (German Speaker)
2 days ago
Oxford
Customer Care Associate – German Speaker Full-time | Hybrid (UK) Do you enjoy helping people, solving problems, and making a real difference in science? We’re partnering with a global life sciences and technology innovator whose products are used by researchers around the world to drive breakthroughs in biology and healthcare. They’re now looking for a Customer Care Associate (German Speaker) to be the friendly, reliable voice supporting their customers. This is a great opportunity for someone who loves customer interaction, thrives in a fast-paced environment, and wants to work for a company doing genuinely meaningful work. 🌍 Why This Role? • Work for a mission-driven organisation shaping the future of scientific research, • Be part of a collaborative, supportive customer care team, • Use your German language skills daily, • Hybrid working with long-term career potential, • Make a real impact on customers who rely on advanced technology 💬 What You’ll Be Doing As a key member of the Customer Care team, you’ll be the first point of contact for German-speaking customers via phone, email, and chat. • Support customers with orders, shipments, and account queries, • Provide clear, friendly, and empathetic service every time, • Keep customer cases accurately updated in the CRM system, • Work closely with Sales, Logistics, Operations, and Support teams, • Escalate complex issues when needed — and always follow up 🧠 What We’re Looking For • Fluent German and strong English communication skills, • Previous experience in customer service or a customer-facing role, • Comfortable handling phone-based interactions, • Highly organised and able to manage multiple cases at once, • Confident with Microsoft Office; CRM/ERP experience is a plus, • A positive, proactive mindset and genuine care for customers 🚀 Ready to Apply? If you enjoy helping people, want to use your German professionally, and like the idea of supporting cutting-edge science — we’d love to hear from you. 👉 Apply now or message us to learn more.