German Customer Service Advisor
1 month ago
Southampton
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially. Main Duties • Reply to customer enquiries via a digital ticketing system through a range of channels, • Provide high-quality answers to queries to ensure they are resolved quickly and efficiently, • Always follow standard processes to ensure a smooth experience with returns, exchanges, etc., • Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge • Fluent German - written and spoken., • You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency., • Positive approach and creative thinker., • Enthusiastic and self-motivated., • Extensive customer service experience. Salary, Hours and Benefits • £13 per hour, • 37.5-hour week, • 6-month contract