German Speaking Customer Service Advisor
hace 6 días
Newport
German Speaking Customer Service Advisor Contract: Permanent Salary: £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date: ASAP Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: • Responding to customer queries in both German and English via phone and email, • Supporting the full lifecycle of claims, from information gathering to resolution, • Maintaining accurate customer records and case notes in the system, • Providing clear, empathetic, and professional communication at all times, • Liaising with other departments to ensure smooth and timely customer support, • Handling complaints in line with company policy Candidate Requirements: • Fluency in both German and English (spoken and written), • Strong customer service skills with a desire to deliver excellent experiences, • Ability to manage multiple tasks with accuracy and attention to detail, • Confident communication and problem-solving skills, • Previous experience in customer service or claims handling is an advantage, but not essential, • Proactive, team-oriented approach with a willingness to learn Benefits Include: • £27,000 base salary + performance-related bonus, • 25 days’ annual leave (plus the option to buy/sell additional days), • 5% matched pension scheme, • Private medical insurance and life cover, • Employee assistance programme, • Comprehensive training and career development support, • Inclusive, international working environment, • Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.