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Competitive salary to be discussed Analytical Pricing Manager Competitive salary to be discussed 12 month FTC Hybrid In this role, you’ll have the exciting opportunity to work in the Saga pricing team to support with data, modelling and performance of our home and motor product portfolios. We are looking for an experienced pricing manager who has strong analytical skills, expertise in data analysis and an understanding of pricing strategies. You will work closely with the Head of Pricing and wider business to use your data and pricing expertise to support key aspects of the groups strategy and key shareholder objectives. If you are looking for a role with a wide variety of work and opportunities for development, we would love to hear from you. We offer flexibility over where you work, you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. The Pricing team comes together twice a month, usually in our London office. Role Responsibility As our new Pricing Manager, you will be accountable for the following areas: • Collecting, organising and managing pricing data from various sources ensuring accuracy and consistency • Working closely with cross-functional teams to gather pricing insights and support the development of pricing strategies • Creating and maintaining pricing reports and dashboards for senior leadership • Proactively use data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business. • Modelling, interpreting and monitoring business data to identify and confirm market trends. • Providing subject matter expert support to various business areas. • Taking a role in the development of pricing models utilising Emblem, Radar, and other software tools. • Providing recommendations to improve pricing models based on data-driven insights. • Ensuring adherence to regulatory requirements, pricing fairness rules and data usage policies. • Supporting the Head of Pricing by influencing and shaping the team’s priorities, resourcing, strategy, pricing policies and direction. The Ideal Candidate As our new Pricing Manager, we require personal lines experience, ideally focused in the Motor or Home markets. Other industry experience would include: • Experienced in some programming languages such as SQL, R and Python. • Strong numerical and statistical capabilities. • Excellent oral and written communication skills. • Knowledge of General Insurance pricing processes and methodologies. • Strong influencing and relationship management skills. • Possesses strong team coaching/management abilities and actively motivates others to win. • Proactive, enthusiastic, and self-motivated. • Strong organisational skills, e.g. time management, documentation etc. • Knowledge of modelling software, such as Radar, Emblem, or similar systems. • Understanding of regulatory requirements in relation to pricing. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3384

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

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Advanced Analytics Analyst page is loaded## Advanced Analytics Analystlocations: Edinburgh: Dundee 8 West Marketgaittime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 7, 2026 (14 days left to apply)job requisition id: 148965End DateTuesday 06 January 202

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