Customer service manager jobs in DunfermlineCreate job alerts

You will be involved in everything from customer service store operations as well as the clinical activities which include: patient pre-screening dispensing accuracy checks and much more. Experience working in a customer facing role. As an Assistant Manager at Boots Opticians you will lead and inspi

Practice Manager | Healthcare Management | Amazing Surgery Zachary Daniels is working closely with a fantastic healthcare brand to recruit a Practice Manager for a hugely successful practice where you will have the chance to make an impact! We have an exciting opportunity for an Ambitious Manager to move into a new role with a practice that is established and performing brilliantly. We want a Practice Manager to join a forward-thinking business where you will face an exciting challenge and opportunity to manage your own business! The successful Manager will be someone who is ready for a new challenge, can build strong partnerships with dentists and be able to motivate your teams on a daily basis. About our new Practice Manager You will be an experienced manager, your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance. Skills & experience needed as a Practice Manager Experience in building a high-performance culture Business acumen - with the ability to make commercial decisions based on data analysis Strong commercial awareness to drive sales and increase revenue. Able to complete all audits to high standards To be an excellent communicator and a great coach A can-do attitude - advocating and championing change To be capable of meeting deadlines under pressure To be able to build excellent relationships with your team and customers Zachary Daniels is working on a role with one of the most well-respected growing groups, we now have an opportunity for a Practice Manager to join the business in a high-profile role. Ideally you will be from the Dental Industry, Cosmetic Industry, Healthcare, however we also welcome applicants from other healthcare sectors such as veterinary, optical, audio, pharmacy, cosmetic treatments or related disciplines. Apply now for an immediate interview BBBH35233

CUSTOMER SERVICE MANAGER BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Service Manager. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Service Manager joins an established team and forward thinking department. You will help lead, drive and manage the internal team and externally be a customer success champion. Key responsibilities include: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily requests of the businesses clients and keeping them and the customers updated. Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service Manager. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service, and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast paced environment is crucial. This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent

PURCHASING MANAGER BASED COWDENBEATH, FIFE, PERMANENT JOB EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent's client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Purchasing Manager at their manufacturing facility. Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. They are looking for an experienced and dedicated Purchasing Manager to lead their busy manufacturing site and broader operations procurement team. You will take responsibility for the timely procurement and supply of a range of commodities and ensure their smooth release into production. You will be responsible for: Source, evaluate, and negotiate with suppliers for profiles (uPVC/aluminium/steel), glass, hardware, seals, fasteners, and consumables. Identify alternative and backup suppliers to mitigate supply chain risk. Plan and manage purchasing in line with production schedules and order forecasts. Maintain optimal stock levels to avoid production stoppages or excess inventory. Monitor lead times closely, especially for custom profiles, glass units, and imported materials. Negotiate pricing, rebates, and payment terms to reduce material costs. Prepare and manage procurement budgets and cost reports. Work closely with production, planning, and warehouse teams to align material Support continuous improvement initiatives related to material flow and efficiency. Handle supplier quality issues, non-conformances, and corrective actions. Monitor supply chain disruptions (delays, shortages, price volatility) and implement contingency plans. Track supplier performance using KPIs such as delivery accuracy, lead time, and defect rates. Generate regular procurement reports on spend, supplier performance, and stock levels. Lead and develop procurement or purchasing staff Ideally educated to degree calibre, we are looking for a proven Procurement / Purchasing Manager or Principal / Senior Buyer ready and hungry to step up. Candidates will have experience in a manufacturing, construction or complex engineered products. We would be especially keen to hear from candidates used to working in high SKU / product mix environments with short cycle and product manufacturing turnaround times. Ideally, you have CIPS level IV or above. You are used to managing and leading people and diverse procurement teams. This is a unique opportunity to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect superb job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension and 31 days holiday per year. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent

Practice Manager | Healthcare Management | Amazing Surgery Zachary Daniels is working closely with a fantastic healthcare brand to recruit a Practice Manager for a hugely successful practice where you will have the chance to make an impact! We have an exciting opportunity for an Ambitious Manager to move into a new role with a practice that is established and performing brilliantly. We want a Practice Manager to join a forward-thinking business where you will face an exciting challenge and opportunity to manage your own business! The successful Manager will be someone who is ready for a new challenge, can build strong partnerships with dentists and be able to motivate your teams on a daily basis. About our new Practice Manager You will be an experienced manager, your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance. Skills & experience needed as a Practice Manager Experience in building a high-performance culture Business acumen - with the ability to make commercial decisions based on data analysis Strong commercial awareness to 'drive sales' and increase revenue. Able to complete all audits to high standards To be an excellent communicator and a great coach A 'can-do' attitude - advocating and championing change To be capable of meeting deadlines under pressure To be able to build excellent relationships with your team and customers Zachary Daniels is working on a role with one of the most well-respected growing groups, we now have an opportunity for a Practice Manager to join the business in a high-profile role. Ideally you will be from the Dental Industry, Cosmetic Industry, Healthcare, however we also welcome applicants from other healthcare sectors such as veterinary, optical, audio, pharmacy, cosmetic treatments or related disciplines. Apply now for an immediate interview BBBH35233

Job Title : Spa Manager Hours : 40 hours per week Rate of Pay : £13.65 per hour Location : Dunfermline Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager! Our Perks: B-fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Spa Manager: Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests. Lead, motivate, and manage a team of skilled therapists and support staff. Develop and implement strategies to increase spa revenue and client satisfaction. Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required. Maintain the highest standards of cleanliness, safety and customer service. Manage inventory, budgets and scheduling to ensure efficient spa operations. Creating a positive and collaborative work environment promoting professional growth and development. What we are looking for: Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent. Be KPI driven and results focused. Have dynamic interpersonal skills and a customer focused attitude. Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email. Proven experience of delivering excellent customer service. Be flexible and proactive in managing multiple priorities.The ability to make decisions, solve problems and take appropriate action. Experience of managing a team and strong people development skills. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. It would be desirable if you have knowledge of ELEMIS products and treatments. Why Bannatyne? Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience. Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen! TPBN1_UKCT

Position: Retail Security Officer (Relief) Location: Cornwall Pay Rate: £12.30 - £16.00 per hour Hours: Various Shifts: Various SG / DS SIA licence required. We are looking for the ideal candidate to fill a relief role working around Cornwall. Applicant should have a drivers licence and their own transport. Your Time at Work - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T81) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

HEALTH AND SAFETY MANAGER BASED DUNFERMLINE, CENTRAL SCOTLAND, PERMANENT JOB EXCELLENT SALARY AND BENEFITS PACKAGE INCLUDING COMPANY VEHICLE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Health and Safety Manager. Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. Due to exceptional sales growth in existing and new markets, the company has a requirement to further expand its leadership team. To support their unique customer service, quality and health and safety philosophy, they now require a dynamic Health and Safety Manager to lead and develop their HSE infrastructure. Reporting directly to the Managing Director, this role will involve the development of the existing health and safety strategy, as well as supporting the senior management team on the Company’s safety objectives. You should be at the forefront of what’s new in HSE, advising the senior team, implementing new initiatives, and building on existing systems. Your leadership style, professional management and coaching ability will help support employee welfare throughout the business. You will be responsible for: Strategic health and safety planning and implementation. Carrying out a continuous gap analysis of existing operational, environmental and health and safety procedures. Ensuring that all personnel are trained and fully understand the agreed safe systems of work. Regularly auditing risk assessments and method statements. Updating the Board on relevant legislative changes. Overall management of the existing health and safety framework. The successful candidate, supported by the Board, will have overall responsibility for health and safety within the business and will ideally be educated to degree level, although a trades background could also suit this role. A NEBOSH or IOSH qualification is highly desirable. Good communication and written skills are essential. The role would suit an ambitious, energetic professional with a track record in safety management, preferably within the construction, manufacturing, engineering, or utilities industries. This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect superb job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, healthcare, company vehicle or van and a fuel card and 31 days holiday per year. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent

FINANCE MANAGER | Be Part of Something Life Saving. Be Part of What's Next. Salary: £40,000-£45,000 (pro rata) Hours: 30 hours per week (5‑day pattern) Full‑time (37.5 hours) will be considered Contract: Permanent Location: Dunfermline Work Structure: Fully office based Join a Charity Where Your Expertise Truly Matters At Pet Blood Bank UK, we don't just support veterinary care - we save lives. As the UK's leading national pet blood bank charity, we ensure vital blood products are available when pets need them most, helping veterinary professionals deliver life saving treatment every day. This is an exceptionally exciting time to join the charity. Pet Blood Bank UK is entering a new phase of growth and development, and we are looking for someone who wants to be right at the heart of that journey. This is a unique opportunity to join at a pivotal moment, make a real impact, and help shape the future of a purpose driven organisation. Search are proud to be recruiting a Finance Manager on a retained basis - a key role that will support the charity's continued growth, strengthen financial stability, and play an integral part in building the next chapter of Pet Blood Bank UK. Your Benefits We are committed to supporting the wellbeing, recognition, and long term development of our people. You will receive: 30 days annual leave, with additional days awarded for length of service Free onsite parking Access to our staff benefits platform Length of service recognition programme Private healthcare available for eligible roles A stable, long term role within a supportive leadership team Regular travel is an integral part of the role, offering frequent opportunities to connect with teams on site, including overnight staysAbout the Role This is a key role within Pet Blood Bank UK, the Finance Manager is responsible for overseeing the full finance function and working closely with the Managing Director to ensure strong financial governance, compliance, and accuracy. It is a hands on position suited to an experienced Finance Manager with proven experience managing multi disciplinary and remote teams, who enjoys ownership, structure, and contributing to a purpose‑driven organisation. Key Responsibilities Lead and manage the full finance function with one direct finance report Provide line management and leadership to multidisciplinary teams including remote team members. Deliver management reporting, budgeting, forecasting, and cashflow management Ensure charity governance and regulatory compliance Maintain robust financial controls, audit preparedness, risk management frameworks, producing monthly and quarterly reports Oversee monthly payroll for approximately 120 employees Collaborate with key internal stakeholders across operations and customer services Attend meetings at the Loughborough office, fostering positive relationships with colleagues along the wayWhat We're Looking For A finance qualification or equivalent experience (minimum 5 years in a financial role) Proven experience in a senior finance leadership position and line management and leadership across multidisciplinary teams Strong experience in financial reporting, budgeting, and forecasting. Paired with the ability to translate financial data into clear insight to support strategic decisions You should be comfortable with regular travel, which will include occasional overnight stays An understanding of charity accounting, governance, and regulatory requirements would be advantageous Candidates from other industries will be considered where skills are transferable Why Pet Blood Bank? At Pet Blood Bank, you will be part of a compassionate, committed team working together to improve animal health and save lives. We are an organisation driven by quality, care, and integrity - and we are looking for someone who shares these values and wants to make a tangible difference. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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Are you an experienced Customer Service Manager looking for an exciting opportunity just outside of Lancaster? Our client, a market leader in the medical testing and services field, is seeking a dedicated Customer Service Manager to join their team. This role involves proactively engaging with custo

Are you an experienced Customer Service Team Leader looking to lead an experienced team of dedicated Customer Service Ad. CUSTOMER SERVICE TEAM LEADER (office and telephone based)Location : BourneSalary :Up to £38kHours :This role is a 35-hou

A leading fibre connectivity provider in the UK seeks a Service Manager to oversee partnerships with customers and suppliers, ensuring service delivery meets standards and business value. The role involves managing performance, driving continuous service improvement, and maintaining customer satisfa