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  • Customer Service Manager
    Customer Service Manager
    14 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    1 month ago
    £7–£11 hourly
    Part-time
    Elstree

    Our brand is expanding and we need experienced, motivated Waiters and bartenders to join our team. If you have serving experience and enjoy working in a fast-paced environment with the potential for advancement, we want to talk to you. The successful candidate will be responsible for establishing friendly relationships with our patrons and ensuring they enjoy fast, pleasant service throughout their dining experiences. We’re looking for applicants with flexible schedules who don’t mind pitching in with other duties, such as greeting customers or tending bar, when needed. Key Responsibilities: · Take customer orders and relay them to the kitchen staff · Create and make a range of beverages including cocktails and mocktails · Set and serve tables while creating a warm and friendly environment for customers · Build a customer base through great service · Facilitate the filling of drink orders between customers and the bar · Suggest additional menu items, such as desserts and drinks, when appropriate · Operate the drink fountain and coffee station · Count down till at end of every shift · Memorise the menu for on-demand recitation Key Skills: · 1+ years’ waitstaff experience preferred · Willingness to work weekends, evenings and holidays as required · Able to use ordering systems · Comfort with noisy, high-volume atmosphere · Capable of working well under pressure Salary: £7-9 per hour depending on experience Hours: Full time Job Types: Full-time, Part-time Schedule: 10 hour shift 12 hour shift Day shift Monday to Friday Night shift Weekend availability Experience: Hospitality: 1 year (required) Work Location: In person

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