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Full time & Full flexibility required Description Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: - Greet and welcome guests with warmth and professionalism. - Manage reservations, ensuring accurate and efficient table assignments. - Coordinate with the service team to ensure a seamless dining experience. - Answer phone calls and inquiries, providing information and assistance. - Maintain the reception area, keeping it clean and organized. - Uphold the highest standards of service and guest satisfaction. Requirements: - Previous hospitality/customer service experience. - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask in a fast-paced environment. - Positive and friendly demeanour. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.
Independent group of Hotel and Restaurants in central London is looking for a : Duty Manager Manager / CEO Personal Assistant The Duty manager role requires someone overseeing daily operations, ensuring employee productivity, and monitoring the efficiency of all processes of the Hotel and employees. The Role We are looking for a friendly and smart person to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees - making you an important part of their memory at this prestigious hotel. As a Hall Porter, you will welcome all arriving and departing guests at the main Hotel entrance. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You have to smile and have a warm and welcoming personality. You must also be extremely well presented and have a friendly, confident, yet relaxed manner when dealing with the public. From when guests enter the hotel to when they leave, you will be an important part of the guest experience. Your actions will determine the guests' satisfaction levels and the extent to which they get the most out of their stay. Your main duties include. • five days per week covering a variety of shifts between the hours of 7 am and 10 pm - never more than 8 hours shift • Welcoming guests on arrival to the hotel • Assist arriving and departing guests with their luggage. • Showing arriving guests around the hotel before showing them to their rooms • Answering guest queries • Managing the bookings platforms (Expedia, Booking) • Answering booking requests through our email and WhatsApp Number • Managing Housekeeping and checking the rooms after cleaning • Making arrangements following guest requests: taxis, train times, car rentals, theatre tickets • Handle inventory and orders for Hotel amenities and minibar • Assisting CEO as a PA - The hotel has just five rooms - there are some quiet days when you can work on the laptop at the reception Requirement for the role: • A presence as a host at the main entrance • Excellent standard of personal appearance • Excellent verbal communication - smiling, warm, relaxed and friendly • Genuine desire to serve our guests, whether here for business, pleasure, or a special occasion. • Ability to work shifts and weekend days outlined. • Experience in a similar position • Proficient in Microsoft Office • Good English spoken and written • Problem-solving ability The salary starts from £ 30,000 per annum plus other company benefits, restaurant discounts, and an end-of-financial-year service charge bonus. Extra hours are paid at 14£ gross per hour. No more than five days per week, 28 days of paid holidays. Please send an up-to-date copy of your Curriculum Vitae with a recent Photo. Due to the high number of applications, we are only able to contact candidates who closely match the level of skills and experience required by our clients. However, please contact us for more information or opportunities or forward your CV for consideration. Candidates must be eligible to live and work in the UK