Ticketing manager jobs in Reading

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT Prob...

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT Prob...

As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help ... ticketing system throughout the day to provide effective responses and resolutions to queries or ...

The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive ... CD, Ticketing, Agile development) * Experience with industry standard C++ libraries and tools ...

Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records. * Execute SQL queries and analyse database structures to address and rectify data ...

As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help ... ticketing system throughout the day to provide effective responses and resolutions to queries or ...

Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate ...

Creating booking pages, setting up ticketing, handling delegate queries, sharing updates with the ... Database (CRM) experience. * Strong technical knowledge of Zoom webinar and ability to host, record ...

Desirable skillsExperience of incident-based ticketing systemsExperience of CRM systems, (ideally Microsoft Dynamics)Experience of SAPExperience of working in an AV / VC technology arenaPrevious ...

Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role * Interrogation of the Service Desk ticketing system throughout the day ...

Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role * Interrogation of the Service Desk ticketing system throughout the day ...

... under a Managed Service Contract. Security Analyst Responsibilities/Tasks: * Knowledge of ... Interrogation of the Service Desk ticketing system throughout the day to provide effective ...

Working on a ticketing system, you will process all orders and queries in line with service levels ... Organised with good time management skills * Excellent written and verbal communication skills

... setting up ticketing, handling delegate queries, sharing updates with the team, dealing with ... with the Event Manager and Head of Events to schedule all sessions, liaise with trainers ...

... setting up ticketing, handling delegate queries, sharing updates with the team, dealing with ... with the Event Manager and Head of Events to schedule all sessions, liaise with trainers ...

Manage and delivery relevant changes to infrastructure and systems * Support on BAU system issues (ticketing, 1st and 2nd line response) * Facilitate and lead the delivery of technical projects and ...

Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including ... Multi tasking - we use several different systems to manage ticket queues and work tasks can change ...

Perform maintenance tasks on the infrastructure through change control. * Assist with monitoring and management of SiXworks' and project-based ticketing and alerting systems for new changes and ...

Familiarity with IT service management tools and ticketing systems for incident tracking and management. * Track record in supporting or administering systems such as DNS and Active Directory

Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics ...

... setting up ticketing, handling delegate queries, sharing updates with the team, dealing with ... with the Event Manager and Head of Events to schedule all sessions, liaise with trainers ...

... CRM experience, with a strong technical knowledge of Zoom webinar. This is a busy and often ... setting up ticketing, handling delegate queries, sharing updates with the team, dealing with ...

Experience of incident-based ticketing systems * Experience of CRM systems, (ideally Microsoft Dynamics) * Experience of SAP * Experience of working in an AV / UC technology arena * Previous Customer ...

Update the ticketing system, ensuring the call has been logged and all notes, progress and required ... Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or ...