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OtherTicketing manager jobs in BristolCreate job alerts
- Elemis Ltd
Team Leader – Customer Care12 days agoFull-timeAvonmouth, BristolYou will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management • Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email)., • Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities., • Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence., • Ensure smooth shift handovers and consistent service coverage across all operational hours., • Performance Management & KPIs, • Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction., • Continually assess and improve internal processes to drive efficiency and service improvements., • Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement • Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery., • Ensure full compliance with all system access protocols and internal processes., • Team Development & Collaboration, • Support the onboarding and integration of new hires, ensuring consistent training and process understanding., • Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards • Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate • Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment., • Strong understanding of performance metrics and customer service KPIs., • Excellent communication, coaching, and conflict resolution skills., • Proven ability to manage service delivery across extended operational hours and rotating shifts., • Experience in resource and shift planning, especially during peak seasonal periods., • Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You!* • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more), • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more, • Generous Holiday Allowance, increasing with length of service, • Company Pension Scheme, • Bonus/Commission Scheme, • Healthcare Cash Plan (with Dental), • Employee Assistance Programme for all Associates and their families, • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards, • Much, much more! *Some benefit eligibility is based on length of service or contract type About ELEMIS ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people. Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.
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Drainage Engineer4 days ago£35000–£40000 yearlyFull-timeBristolPrincipal Drainage Engineer Full time Bristol 5 - 10 Years of Experience Share this job Our client has identified the need for the recruitment of a Principal Engineer who specialises in drainage and utilities design, to support the expanding workload in their London office and they encourage you to bring your skills and expertise in pushing your knowledge beyond your current boundaries! As a Principal Engineer you will be responsible for drainage and civil engineering on various schemes and will support a range of developments covering greenfield, urban regeneration and refurbishment schemes for the residential, commercial, industrial, defences and education sectors where you will be focused on the planning, design and management of below ground drainage, public sewers, SuDS, and related civil engineering that could include highways, utilities, earthworks, and external works. The PM role will include line management and mentoring of staff, and project fee, scope and programme management, and business development. For successful candidates there is significant opportunity for advancement. Key Skills The key skills required for this position include: Ability to produce drainage strategy and related reports Ability to produce flood risk assessment and related reports Ability to produce below ground and/or below slab drainage drawing and models Ability to secure S104, S106, S185, build over agreements and etc Experience working in the land promotion, planning, detailed design, construction, maintenance stages of a project Experience with design software such as Civil 3D, InfoDrainage, MicroDrainage, Autotrack etc Experience with design codes such as Building Regulations, British Standards, SuDS Manual, DMRB, MCHW and etc Ability to work independently or part of a team as required to deliver a project Ability to undertake client management and liaison Ability to effectively communicate with a wide range of stakeholders, contractors, local authorities, and suppliers Experienced in procuring and managing survey contractors and overseeing activities on site. Experienced in project management with an emphasis on resourcing, fee, scope and programme as required to deliver a project Ability to undertake line management and staff mentoring Qualifications Candidates should be degree qualified in a relevant field and either Chartered or close to achieving Chartership status with the ICE or CIWEM. Relevant Experience Successful candidates are unlikely to have less than 7 years post graduate experience working within a design consultancy and / or contracting environment. Experience on working on both single and multi-discipline projects would be preferable as would experience of project management. Joining the team will give you: Competitive salary and benefits package with annual salary reviews. Interest fee season ticket loans and other benefits within the flexible package. 26 days holiday per year, rising to 31 days with loyalty days, plus bank holidays. Hybrid working arrangements. Fantastic training and development culture. Access to mentoring support from industry experts. Opportunity to play a key role in exciting and varied projects. ICE Training Agreement or CIWEM mentoring. Opportunity to be client facing and the chance to get involved with business development and marketing activities. Fast-tracked career progression for the right candidates.
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