Ticketing jobs in BristolCreate job alerts

About Us IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment-at every stage of their career. As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business. Function Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect. Team You'll be joining a small, fast-moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you'll play a key role in evolving and expanding our Zendesk platform and related ITSM tools-configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform's capabilities. The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience. We look for engineers with strong web development foundations, a solid grasp of best-practice coding principles, and the ability to tailor third-party applications to deliver meaningful improvements that drive business value. What will you be doing? Deliver solutions to business problems using deep Zendesk expertise-configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations. Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems. Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented. Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates. Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out-of-hours release work may be required. Who are we looking for? Strong technical skills across JavaScript & APIs are essential Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial Proven ability to configure and customise Zendesk, Jira or other ticketing tools Experienced in complex, evolving environments What's in it for you? At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from: A role with real business impact supporting teams across the organisation Clear career pathways with progression opportunities within Central Functions and beyond Ongoing learning and development supported by tailored programmes and resources A collaborative, values-led culture focused on care, innovation, and continuous improvement Flexible working with a remote-first working policy Benefits Healthcare Cash Plan Cycle to Work scheme Green Cars salary sacrifice scheme Voluntary benefits: choose from a range of benefits to suit you Discounted staff pet care Access to discounts/cashback with hundreds of participating retailers Diversity, Equality, Inclusion and Belonging At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. #LI-WL1

Managing Director | Values Led Live Events Business | Bristol Harmonic are delighted to be working on a retained basis alongside an extremely well respected, values first organisation within the live festival and event space, in the search for a Managing Director. This opportunity has arisen prior to an exciting new era of change, with huge amounts of influence and autonomy on offer to the successful candidate. Accountable to the Board and working within a collaborative and employee-owned context, the MD will hold full delegated authority for operations, finance, people and commercial activity, with a focus on enabling the organisation and its people to perform at their best through support, clarity and collaboration. The Business: Led by a fantastic team of live event specialists, our client has held a strong presence in the industry for circa 25 years. Offering a range of services across event consultancy and industry training, to producing green-field music arts festivals and largescale city events of up to 25,000 attendees, there is a clear sustainability first approach within the business. The team offer a complete 360 degree service from inception to execution: from event design, creative programming, branding, marketing, through to ticketing systems and financial management. As such, they have become known as one of the leading organisations within their space, and are looking for a similarly values led individual to continue their fantastic work into a new era of growth. With a headcount of 18, this is role will combine a hands on approach with a real seat at the senior table, impacting decision making and future strategic growth plans. Having reached a stage of organisational maturity, the business are now transitioning into employee ownership, moving from founder-led management into an independently led structure. As such, the MD will work closely alongside the board, as well as in partnership with employee ownership governance arrangements, emphasising the common goal culture of the business. The Role: As the senior leader of the team, the MD will hold responsibility for the day-to-day leadership, management and performance of the organisation. There will be a range of targets and deliverables that will be set in accordance with the goals and objectives of the business. Fundamentally, the requirement will be set against festival attendee satisfaction, employee performance and future growth as the business potentially pivots into new verticals / festivals. There will also be a definite requirement to operate in accordance with the company’s culture and values, ensuring these are protected especially while scaling. Headline duties: • Act as the organisation’s senior operational executive, responsible for the smooth running of the business., • Lead and coordinate the Senior Leadership Team (Creative, Marketing, Production/Event Delivery, Finance and others as applicable)., • Overall responsibility for the organisation’s financial health and sustainability., • Oversee cashflow, forecasting, management accounts and financial reporting to the Board., • Lead business planning, risk management and performance tracking., • Lead the organisation’s commercial strategy and income diversification, including developing partnerships in line with the company’s ethos, • Identify and develop new income streams aligned with the company and festival’s brand and audience., • Overall responsibility for office operations, IT systems, digital infrastructure and business processes., • Lead on organisational risk management, health & safety, licensing and insurance frameworks., • Work closely with the Head of Production to ensure festival plans are operationally feasible and financially sustainable., • Oversee major supplier and production contracts and support negotiations and risk management., • Work with the Head of Marketing to align marketing plans with brand and commercial and revenue objectives., • Support annual reporting, strategic planning cycles and governance processes., • Ensure compliance with regulatory, contractual and funder requirements., • Ensure appropriate resourcing and workforce planning across festival cycles., • Champion an inclusive, supportive and high‑performance working culture. What we’d like to see (essential): • Live events background, • Strong business and commercial acumen, • Clear and defined values led approach to work What we’d like to see (bonus): • Both SME and large organisation experience, • Previous entrepreneurial background Salary: up to £70k Location: Bristol If you are interested in this opportunity, please feel free to reach out on 0203773350 or email on At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation

Linux Technician - Bristol - Up to £43,000 Are you a well‑established Linux professional with active SC Clearance? My client is seeking a Linux Technician to join their growing team and get hands‑on with all aspects of supporting their Linux systems. This is a great opportunity for a mid‑level Linux specialist to join a growing MSP, become a go‑to engineer for keeping client production environments running smoothly, and continue developing your skills across automation, containerisation, and virtualisation. Day-to-day responsibilities include: • Fixing Linux incidents/outages, • Server patching and security updates, • Ticketing updates, • Basic infrastructure tasks including server/printer registrations, • Strong Linux experience (CentOS/RHEL/Oracle Linux), • Strong patching experience (yum/dnf, kernel updates & safe reboots), • Troubleshooting CPU, memory, disk, network, services, • Experience using ticketing tools, • Analysis logging, • Bash scripting, • Experience in live production support, • Ansible or similar automation tools, • VMware or virtual machines, • Basic networking & firewall knowledge If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: £40000 - £43000 per annum + Pension, Holiday Location: Bristol,

Job Title: Infrastructure Engineer – Storage Employment Type: Contract (Freelance) Contract Length: 6 months initial (with possible extension) Location: Coventry, UK (Hybrid – 2 days on-site per week) Experience Level: Mid-level (5+ years) Working Hours: 40 hours per week Overview We are currently supporting a leading organisation in their search for a Storage Infrastructure Engineer to join an established Platform team. This role will focus on supporting and maintaining critical storage infrastructure within a complex, high-pressure production environment. The successful candidate will play a key role in troubleshooting production incidents, delivering technical storage tasks, and contributing to continuous improvement initiatives across the platform. Key Responsibilities • Independently troubleshoot and resolve production incidents, escalating where necessary, • Perform technical tasks including patching, storage allocation, scripting, and backup configuration, • Manage and prioritise workload to ensure high-priority issues are addressed promptly, • Support cluster and storage environments across multiple platforms, • Contribute to process improvements and technical documentation, • Collaborate with team members and provide guidance where needed Must-Have Skills (Non-Negotiable) • Strong experience with Linux command line technologies, • Proven experience with cluster management within Spectrum Scale, • Solid understanding of Spectrum Scale protocols (GPFS, NFS, SMB) in active-active topology Essential Technical Skills • Experience with IBM Flash Systems, including replication (Global Mirror, Metro Mirror, Change Volumes), • Exposure to Spectrum Scale (GPFS) and distributed storage environments, • Understanding of cluster management in Oracle and ESXi environments, • Experience provisioning and managing storage across IBM storage estate, • Familiarity with GKLM / SKLM (key lifecycle management), • Experience using ServiceNow or similar ticketing tools, • Strong awareness of system availability and impact of changes Nice to Have • Exposure to AWS Cloud and/or IBM Cloud environments, • Understanding of VMware technologies (vSphere, vRealize), • Knowledge of Cisco UCS and HPE infrastructure, • Experience working in Agile environments, • General understanding of virtualisation architectures Profile • 5+ years of experience in infrastructure or storage engineering roles, • Comfortable working in complex, fast-paced production environments, • Strong problem-solving skills with the ability to work independently, • Collaborative mindset with a proactive approach to continuous improvement

IT & Dental Systems Support Technician Salary: £30,000 Location: Bristol Work Pattern: On‑site Are you an IT support professional with experience using dental or specialist software and looking to take the next step in your career? I'm currently supporting an organisation that's expanding its technical support function and is looking to bring in an IT & Dental Systems Support Technician to support users across a range of systems and technologies. If you enjoy troubleshooting, working closely with customers, and want a hands‑on role with real responsibility, this is a great opportunity to develop your skills in a supportive, fast‑moving environment. Key Responsibilities • Provide technical support to customers and internal users via phone, remote access, and on‑site assistance., • Diagnose and resolve software and hardware issues, escalating where necessary., • Set up, configure, and test hardware and IT equipment prior to deployment., • Deliver general IT and digital systems support to internal teams., • Manage support cases from initial enquiry through to resolution and follow‑up., • Promote appropriate service and support agreements to customers., • Maintain up‑to‑date knowledge of supported systems and technologies., • Build positive relationships with customers, colleagues, and suppliers., • Use remote support tools to securely access systems and apply fixes., • Support software installations, updates, and system configuration., • Log and manage all support requests accurately within the ticketing system., • Escalate complex issues and provide updates to the Technical Support Manager., • Identify recurring issues and contribute to continuous improvement., • Experience supporting dental software & hardware, • Experience with CADCAM software and equipment, preferably including exocad, 3shape and Millbox, strong IT and network skills, • Strong general IT knowledge, including hardware, software, and basic networking. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: Pension, Free parking Location: Bristol,

IT Engineer 2nd line £30k Bristol On site, hybrid after probation Benefits: 25 days holiday Buy and sell additional holiday Hybrid working after probation Flexible hours EAP, and more I am working with a client in Bristol who are looking for an IT technician to join the team. You will be responsible for IT support across the organisation. This role will give you a lot of autonomy and freedom, managing the IT within. You will have support from two others, but the bulk of IT support will come from you. You will have an MSP to support in escalated issues. A lot of what you deal with will be first and some second line support. This is an internally focussed role. Perhaps you are working at an MSP and would prefer to focus on internal tickets, taking ownership and seeing the outcome of the work that you do. You should be someone that enjoys speaking with stakeholders and comes across as approachable. Experience needed: Good communication skills MS Entra, Active Directory Windows OS, Apple IOS and Android InTune, MDM 365 Admin Centre MS Exchange Device reimaging Ticketing software Hybrid environments - Cloud and on premise Desirable: PowerShell Networking experience, or certification This is an urgent vacancy, looking to have someone in place asap. If you are interested then please apply quoting reference AR Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: £25000 - £30000 per annum + 25 days holiday, buy and sell extra hol Location: Bristol,

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

A leading global service provider is seeking a Service Desk Analyst to deliver excellent first-line support for software, hardware, and network issues. This role requires strong customer service experience and familiarity with ticketing systems, Active Directory, and Microsoft applications. Join a d

A leading technology company in health insurance is seeking a Level 1 Application Support Analyst to provide exceptional support for their software applications. Candidates should have experience in ticketing systems and application support in the software industry, along with strong analytical and

The role involves delivering application support to customers globally, handling client queries, and ensuring timely issue resolution. The ideal candidate will have experience in ticketing systems and application support, alongside strong analytical and customer service skills. A technology company

The role entails providing first-line customer support for IT issues, capturing interactions in a ticketing system, and assisting 2nd and 3rd line teams. A leading global organization is seeking a Service Desk Analyst in Bristol, offering hybrid working arrangements. Essential experience includes cu

IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required. This is an excellent opportunity to develop your career in IT support within a collaborative, growth-focused environment offering training and progression. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer / 1st Line Technical Support Service Desk Analyst include: • Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems, • Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues, • Service Request Handling: Manage account creation, password resets, mailbox changes and software installations, • Ticket Ownership: Log, update and manage tickets through to resolution using PSA/RMM tools, • Customer Communication: Provide clear updates and maintain strong customer service throughout, • Escalation Management: Escalate complex issues with accurate and detailed notes, • System Monitoring: Respond to alerts and assist with routine maintenance tasks, • Documentation: Create and update knowledge base articles and record troubleshooting steps, • Continuous Improvement: Identify recurring issues and contribute to service improvements CANDIDATE REQUIREMENTS • Previous experience in an IT support, service desk or helpdesk environment, • Experience supporting Windows 10/11 and Microsoft 365, • Knowledge of Active Directory and user account management, • Basic networking knowledge including DNS, DHCP and VPN, • Experience using ticketing systems, PSA or RMM tools, • Strong problem-solving and troubleshooting skills, • Excellent communication and customer service skills, • Ability to prioritise workload and work under pressure, • A proactive approach with a desire to learn and develop, • A team-oriented mindset with a positive attitude BENEFITS • Competitive salary • Overtime or Time Off in Lieu (TOIL) • Pension scheme • 25 days holiday plus birthday leave • Training and certifications • Clear career progression opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14585 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Bristol, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ