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This is an exceptional opportunity for a Call Centre Trainer to join this global company within their prestigious, modern Chester office. Reporting into the Customer Service Director, the Call Centre Trainer will be responsible for designing, delivering, and maintaining training programs across customer service, support and operational teams within a call centre environment. This role leads the experience for new starters through a structured onboarding academy and ensures all training and work instructions are accurate, current, and aligned with operational requirements. Driven by the passion to improve their customers’ experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively. The successful Call Centre Trainer will receive benefits including an annual bonus; 26 days’ holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking. Key Responsibilities:- · Deliver end-to-end training for new starters across customer service, technical support, and operations · Design, build, and manage a structured onboarding academy that supports consistent knowledge transfer and performance readiness · Develop and maintain training materials, including presentations, system guides, process flows, and assessments · Train employees on customer service standards, technical troubleshooting, systems, tools, and operational processes · Create, review, and maintain clear, detailed work instructions and process documentation for all supported functions · Partner with operations, technical teams, quality and leadership to identify training needs and support process changes · Ensure training content reflects current systems, products, policies, and compliance requirements · Deliver refresher training, upskilling sessions, and change-based training as processes or systems evolve · Evaluate training effectiveness through feedback, quality results, and operational performance metrics · Maintain accurate records of training completion, materials, and documentation version control Essential Skills and Experience:- · Proven experience of designing, delivering, and maintaining training in a call centre environment · Strong background in customer service and technical support operations · Experience training new starters and supporting operational onboarding programs · Working knowledge of call centre systems, CRM platforms, ticketing systems and support tools · Excellent communication, facilitation, and stakeholder engagement skills · Ability to translate technical and operational processes into clear, easy-to-follow work instructions · Strong organisational skills and attention to detail · Highly organised and process-driven · Adaptable and comfortable working in a fast-paced operational environment · Collaborative, approachable and confident working with cross-functional teams KEYWORDS: trainer, L&D, learning, call centre, customer service, CRM Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are looking for a proactive and well‑organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives.

The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relationships with GDS providers, and driving our aviation business forward.

We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include bui

Ticketing Manager Job Title: Ticketing manager Manager Department: Aviation / Ticketing Main purpose of job: Ticketing Reporting to: Head of Operations / CEO Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relation

Job Title: Senior Manager, International Ticketing and Experiential Marketing. This happens through merchandising, ticketing, subscriptions, content, collaborations, and more. Warner Music is looking for an experienced person to work in the ticketing and live section of its growing Warner Music Expe

Familiar with SaaS solution or experience in operating a ticketing system for a Sport or Cultural organization.

Being main POC for all operational/stadium ticketing enquiries. Proven experience of working in Ticketing in a multi-purpose stadium or large venue. Working knowledge of a variety of Ticketing and Reporting Systems (TM Sport/XR and TM1).

A leading digital solutions firm based in London is seeking a Professional Services Manager to join their onboarding team.This role involves managing the deployment and configuration of solutions to enhance customer engagement and satisfaction.Applicants should have 6-10 years of project management

You will devise and deliver heavily detailed guest engagement strategies including flights, transfers, accommodation and ticketing needs. Ability to adapt to multiple ticketing platforms across client portfolios.

A major cultural venue in London is seeking a Senior Ticketing Operations Manager to inspire and manage the ticketing operations team. Candidates should have extensive experience in venue ticketing operations, strong leadership skills, and a passion for excellent visitor service.

A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA World Cup 2026. You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless gue

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

A leading European organisation is looking for a Solution Architect to lead a significant ticketing platform migration.

A leading sports organisation in the UK seeks a motivated individual to manage ticketing operations and oversee a team. This role focuses on managing the configuration of ticketing systems, ensuring operational effectiveness during events, and providing hands-on leadership on-site.

Role of Ticketing & Aviation Manager:. If you’re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from eit

A leading rail organization in the UK is seeking a Fares Reform Specialist to enhance rail pricing.The role focuses on developing modern pricing strategies while collaborating with industry stakeholders.Candidates should possess a degree in Business or Economics, strong analytical skills, and a coll

A leading cultural institution in Greater London is seeking a Senior Ticketing Operations Manager to enhance visitor experiences. Qualified candidates will have extensive experience in venue ticketing operations and a passion for delivering outstanding visitor services.

A prominent sports organization in London is seeking a Ticketing Manager to oversee ticketing operations for all events.

A tour operator based in Southwest London is seeking an experienced Ticketing Manager to lead a small team of ticketing consultants. The ideal candidate has solid ticketing management experience, familiarity with reissuing for multiple airlines, and knowledge of GDS systems like Amadeus or Galileo.

A leading international agency is seeking a Ticketing Manager to manage ticketing activities for the FIFA World Cup 2026.

A leading sports management firm seeks an experienced Ticketing Director in London to oversee ticketing operations for the FIFA World Cup 2026. This involves managing the ticketing process from planning to on-site delivery, collaborating with global stakeholders to ensure a seamless guest experience

The Fares, Ticketing and Retail programme is collaborative and cross-industry, across Department for Transport (DfT), DfT Operator (DFTO), Rail Delivery Group (RDG) and Train Operating Companies (TOCs). Across Great Britain, we’re driving forward a programme of modernisations including reforming f

A leading sports and entertainment management firm is seeking an experienced Ticketing Director to oversee ticketing operations for the FIFA World Cup 2026. This role requires extensive experience in ticketing management, excellent communication skills, and a proactive approach to problem-solving.

A leading Travel Operator is seeking a Ticketing & Aviation Manager to oversee the ticketing department from either their West London or Birmingham office.

We are looking for an experienced and detail-oriented Ticketing Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. Support ticketing operations ensuring efficient event execution and optimal use of ticket inventory. Plan and execute guest communication workf

Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance

We are seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Team Lead: Day-to-day management of core ticketing team of 4 who are responsible for central management of all

The Ticketing Manager is responsible for the operational delivery of ticketing across all events. Tagged as: England, Full Time, Manager, Ticketing, women’s football. This includes maximising revenue, ensuring operational excellence and delivering a seamless supporter experience across digital and

Well Established Tour operator with a large foothold in the B2B travel market are seeking an experienced Ticketing manager to join their Business in Southwest London. Working office based you will manage a small team of ticketing consultants as well as build commercial relationships with supplier pa

A leading transport organization in the UK is seeking an Evaluation Manager for the Fares, Ticketing and Retail programme.

The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. Role of Ticketing & Aviation Manager:. If you're interested in learning more about this Ticketi

A leading rail company is seeking an Experience Design Manager to join their Fares, Ticketing, and Retail team.

Acting as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units. Managing stakeholder expectations and providing strategic advice to ensure ticketing operations align with client objectives and contractual obligations. Key Responsibilities:*** Serve as

A leading sports organization in Greater London is seeking a Ticketing Operations Manager to oversee ticket sales management and systems integration for NFL events. Ideal candidates will have significant experience in ticketing for large venues and demonstrate strong project management capabilities.

Contract Type: Fixed-Term Contract (until August 2026)** We are seeking seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Compliance & Documentation: Ensure all tic

A global music company in Greater London is seeking a Senior Manager, International Ticketing and Experiential Marketing. This role involves planning and managing ticketing campaigns, working closely with artists, management, and ticket agents.

A global e-commerce leader in ticketing is seeking a Software Engineer to enhance their ticketing platform's performance and scalability.

Gateway Ticketing Systems UK Ltd. For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer.

A luxury lifestyle concierge service seeks a Sports & Entertainment Ticketing Manager in London. Ideal candidates will have 4-5 years in ticketing or event management and strong negotiation skills.

Supporting the team with event ticketing builds and meeting deadlines, you will work on the ticketing manifest and movement of the ticket inventory. We have an exciting new opportunity to join the busy ticketing team as a Ticketing Coordinator. As a Ticketing Coordinator you will support the Ticketi

You will bring strong operational experience within a live events or high-volume ticketing environment and be confident working with bespoke ticketing systems. In this role, you will provide comprehensive administrative and operational support to the technical and delivery aspects of our ticketing f

Sports & Entertainment Ticketing Manager. Sports & Entertainment Ticketing Manager. Sports & Entertainment Ticketing Manager.

The Government is investing hundreds of millions on making fares easier to understand, ticketing simpler, and journeys more seamless. By making fares easier to understand, modernising ticketing, and expanding digital and tap‑in‑tap‑out options, we’re laying the foundations for Great British

A prominent football club in Greater London is seeking a dynamic Supporter Services Executive for a 12-Month Fixed-Term Contract.The role involves delivering exceptional customer service across various channels, including live chat, phone, and in-person support.Candidates should have a proven backgr

A global sports and entertainment agency is seeking a detail-oriented individual to manage ticketing and guest programme allocations.

Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre’s ticketing at a venue level – for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. The Ticketing &